I had a area rug that needed some repair work last month and I brought the rug into the Hammond Knoll location in Tacoma WA. One of their employees laid the rug out and inspected it. I was then told they require all rugs to be cleaned before any repair work can be done because the dirt may damage the equipment. I found that very hard to believe but I am not a rug expert so I said ok and asked how much to clean and repair the rug. I was then told it would be about $XX to clean and repair it. I said to go ahead and get it done. They required payment up front for the cleaning but not the repair which I found odd but I paid for the cleaning and left. About a month later the rug was done and I when I went to pick it up the price had doubled. Now either they don't understand the meaning of an estimate or they were just flat trying to rip me off but either way I feel it's wrong to tell someome that it would cost $xx and then charge them double. The rug seemed clean when I dropped it off so I am not even sure at this point that the cleaning was needed. The repair job looks fine but I will never use Hammond Knoll again and I would recommened to other rug owners in the Tacoma area to avoid www.hammondknoll.com
Hammond Knoll Reviews
I had a area rug that needed some repair work last month and I brought the rug into the Hammond Knoll location in Tacoma WA. One of their employees laid the rug out and inspected it. I was then told they require all rugs to be cleaned before any repair work can be done because the dirt may damage the equipment. I found that very hard to believe but I am not a rug expert so I said ok and asked how much to clean and repair the rug. I was then told it would be about $XX to clean and repair it. I said to go ahead and get it done. They required payment up front for the cleaning but not the repair which I found odd but I paid for the cleaning and left. About a month later the rug was done and I when I went to pick it up the price had doubled. Now either they don't understand the meaning of an estimate or they were just flat trying to rip me off but either way I feel it's wrong to tell someome that it would cost $xx and then charge them double. The rug seemed clean when I dropped it off so I am not even sure at this point that the cleaning was needed. The repair job looks fine but I will never use Hammond Knoll again and I would recommened to other rug owners in the Tacoma area to avoid www.hammondknoll.com