My complaint is the fact that I ordered my hair extensions in April 16th 2014, it is now December 31, 2014 and still no order.
I message them in October 27, 2014 and no response I'm very pissed off how this so called business world be so unprofessional.
At this point I don't want my extensions I want my $194.98 back...I did try one more time to ask about my order today on December 31, 2014 but I'm not holding my breath.
Buyer Beware!!! Please search us out on FB concerned customers of Hello Gorgeous Hair extensions. We are trying to get the word out and stop the ongoing theft.
I ordered a set of hair extensions on April 3, 2014. they said it takes a minimum of 5 weeks, it has been 9 weeks and I still haven't received my order, not even an order status update. I have emailed this company several times and they don't even have the decency to reply to my emails. At this point I would just like a refund. But how is that even possible when they just took my money and ran with it?? This company is a total Rip Off!
This is now a fraudulent company. Check out the BBB reviews. Please look up concerned customers Hello Gorgeous on Facebook and join. Lots of information to help retrieve your money and file a complaint. I am at a loss how she continues to get away with theft.
Order date: February 3rd 2014 and still waiting: 1 week shy of 6 months.
Product: Dark brown, '18" deluxe extension set'.
Cost: $339.99 USD.
Product Status: No product recieved or the refund I asked for.
Production time: quoted directly from Shannons website.
"Each gorgeous extension set is meticulously made by hand in the sequence of orders placed. Our gorgeous Deluxe extension sets take us a minimum of 30 business days ( a minimum of 6+ weeks ) to create."
Hi i'm writing from Australia and I'm a former loyal customer of owner Shannons hair extension company, Hello Gorgeous Hair Extensions and I ordered the '18" deluxe' extension set in dark brown' with Rush delivery for a total of $339.99 USD on 03/02/14. On the 14th of march I sent a friendly email to shannon asking when my extensions will be ready and to my dismay I heard nothing. On March 22nd I saw alot of negative feedback on Hello Gorgeous Hair Extensions Facebook wall and that made me anxious, so I sent a private message over facebook. Again, Nothing. So on April 11th, I sent another message over facebook explaining how I hadn't heard anything and that I was worried and disappointed with the companys lack of cummunication and customer service, and how I would feel better cancelling my order with them.
To my surpise, I got a swift response back saying they will send me an email and check my inbox. and here's what Shannon sent me.
"I am also so sorry for the delay.
There was a delay on them because a shipment was lost by a shipping company, from our satellite office, to our main office, so my staff has been working crazy overtime in our main office to remake all the extensions that were lost.
I foolishly asked all of my team to help with production on the lost shipment and some emails/messages were not answered in a timely fashion. I dropped the ball on that and could not be more sorry!
Please except my sincerest apologies on this delay! It was completely out of our control but I feel absolutely terrible about it!
I am working like crazy, so I am here to answer any questions you may have!!
You will receive an email with tracking when we ship!
Thank you again!
:) Shannon"
As soon as I got this email, I was back on board with believing in the company. Her response was reassuring, honest and all round satisfying for me. I like to think I'm a fair person, and I actually felt bad for her. so i left things at that. and I took her word.
29th of April, I responded to her email asking for an update as she said "I am here to answer any questions you may have!!" but I didn't get any response. May 27th, I send another private facebook message stating my email was ignored and how I would like an update, adding i've been more than patient. I got nothing back.
June 4th, I was upset and kind of over the uncertainty, I sent an email but it got bounced back, i got an error message, the type that implies the companys inbox was too full.
So i decided to take a more direct approach and post on her facebook wall explaining how I feel. how I still haven't received my order or any response since her explanation april 11. how I felt a fair amount of time had passed and that my email got bounced back. How I've been extremely patient and forgiving but I've honestly had enough. How I'm feeling like I've been jibbed due to the lack of customer service and length of time. How At this point, I'm no longer interested in anymore drawn out un-concrete hopes of receiving my product, How I just want to arrange to get my money back.
...And How In my eyes, this is not how a professional should execute a competent business.
Now: June 27th. Filing a complaint. Fraud claim papers from my bank. Disappointed.
I've heard nothing since my post, infact, I'm fairly certain I'm the ONLY one who can see my feedback on the companys facebook wall. This companys website shophellogorgeoushairextensions.com and Facebook page is both deceptive and deceitful. Shannon in my experience has proven herself to be a liar and con-artist. Through this disappointing experience, She has lost a former loyal customer and I am deeply disappointed as I had to fork out more money elsewhere for the same product.
I only wish to inform others to be cautious, especially since her products are rather expensive. I hope this report gives curious buyers some insight into what they're getting themselves into, if they were to pursue business with Shannon and her company, Hello Gorgeous Hair Extensions.
I ordered a pair of ombre extensions through their website in February. I was interested in them originally because I ordered from them before. Right now on their website, they are having this "flash sale, ready to ship!" extensions, which sounded pretty awesome since it normally takes about a month for normal production time. In the description box for the flash sale, the website says it takes about 10 business days for the rush team to create them.
The end of February comes and I was getting a bit concerned whether I was even going to be getting my extension. I paid a lot of money for them so it would really suck if I didn't get them. There was numerous amounts of times where I tried to contact to company to see if they forgot about my order, or something. Still have not received any type response which is pretty ridiuclous. Hello Gorgeous phone number is just a recordd message saying that you have to email them and such. I checked my account countless times, and my order is STILL "awaiting fulfillment". I contacted the company that processed my order and they told me what to do to get my money back.
The customer service is absolutely horrible. Since I ordered from them before, I wasn't expecting it. It's like the owners & employees just disappeared off the face of the planet. It's pretty sad that their own website is still up and running. I was really looking forward to these extensions but I guess not. :( I'm glad I got my money back though !! this is definately a rip off.do not buy from them, there are so many other companies with better prices.
Hello Gorgeous Hair Extensions Reviews
My complaint is the fact that I ordered my hair extensions in April 16th 2014, it is now December 31, 2014 and still no order.
I message them in October 27, 2014 and no response I'm very pissed off how this so called business world be so unprofessional.
At this point I don't want my extensions I want my $194.98 back...I did try one more time to ask about my order today on December 31, 2014 but I'm not holding my breath.
Join our FB this company has become fraudulent
Buyer Beware!!! Please search us out on FB concerned customers of Hello Gorgeous Hair extensions. We are trying to get the word out and stop the ongoing theft.
Is the company closed down?
Are you sure they're closed down??? I order extensions 8 weeks ago.. still not arrived and I paid 350$ :(
I ordered a set of hair extensions on April 3, 2014. they said it takes a minimum of 5 weeks, it has been 9 weeks and I still haven't received my order, not even an order status update. I have emailed this company several times and they don't even have the decency to reply to my emails. At this point I would just like a refund. But how is that even possible when they just took my money and ran with it?? This company is a total Rip Off!
FB group
This is now a fraudulent company. Check out the BBB reviews. Please look up concerned customers Hello Gorgeous on Facebook and join. Lots of information to help retrieve your money and file a complaint. I am at a loss how she continues to get away with theft.
Order date: February 3rd 2014 and still waiting: 1 week shy of 6 months.
Product: Dark brown, '18" deluxe extension set'.
Cost: $339.99 USD.
Product Status: No product recieved or the refund I asked for.
Production time: quoted directly from Shannons website.
"Each gorgeous extension set is meticulously made by hand in the sequence of orders placed. Our gorgeous Deluxe extension sets take us a minimum of 30 business days ( a minimum of 6+ weeks ) to create."
Hi i'm writing from Australia and I'm a former loyal customer of owner Shannons hair extension company, Hello Gorgeous Hair Extensions and I ordered the '18" deluxe' extension set in dark brown' with Rush delivery for a total of $339.99 USD on 03/02/14. On the 14th of march I sent a friendly email to shannon asking when my extensions will be ready and to my dismay I heard nothing. On March 22nd I saw alot of negative feedback on Hello Gorgeous Hair Extensions Facebook wall and that made me anxious, so I sent a private message over facebook. Again, Nothing. So on April 11th, I sent another message over facebook explaining how I hadn't heard anything and that I was worried and disappointed with the companys lack of cummunication and customer service, and how I would feel better cancelling my order with them.
To my surpise, I got a swift response back saying they will send me an email and check my inbox. and here's what Shannon sent me.
"I am also so sorry for the delay.
There was a delay on them because a shipment was lost by a shipping company, from our satellite office, to our main office, so my staff has been working crazy overtime in our main office to remake all the extensions that were lost.
I foolishly asked all of my team to help with production on the lost shipment and some emails/messages were not answered in a timely fashion. I dropped the ball on that and could not be more sorry!
Please except my sincerest apologies on this delay! It was completely out of our control but I feel absolutely terrible about it!
I am working like crazy, so I am here to answer any questions you may have!!
You will receive an email with tracking when we ship!
Thank you again!
:) Shannon"
As soon as I got this email, I was back on board with believing in the company. Her response was reassuring, honest and all round satisfying for me. I like to think I'm a fair person, and I actually felt bad for her. so i left things at that. and I took her word.
29th of April, I responded to her email asking for an update as she said "I am here to answer any questions you may have!!" but I didn't get any response. May 27th, I send another private facebook message stating my email was ignored and how I would like an update, adding i've been more than patient. I got nothing back.
June 4th, I was upset and kind of over the uncertainty, I sent an email but it got bounced back, i got an error message, the type that implies the companys inbox was too full.
So i decided to take a more direct approach and post on her facebook wall explaining how I feel. how I still haven't received my order or any response since her explanation april 11. how I felt a fair amount of time had passed and that my email got bounced back. How I've been extremely patient and forgiving but I've honestly had enough. How I'm feeling like I've been jibbed due to the lack of customer service and length of time. How At this point, I'm no longer interested in anymore drawn out un-concrete hopes of receiving my product, How I just want to arrange to get my money back.
...And How In my eyes, this is not how a professional should execute a competent business.
Now: June 27th. Filing a complaint. Fraud claim papers from my bank. Disappointed.
I've heard nothing since my post, infact, I'm fairly certain I'm the ONLY one who can see my feedback on the companys facebook wall. This companys website shophellogorgeoushairextensions.com and Facebook page is both deceptive and deceitful. Shannon in my experience has proven herself to be a liar and con-artist. Through this disappointing experience, She has lost a former loyal customer and I am deeply disappointed as I had to fork out more money elsewhere for the same product.
I only wish to inform others to be cautious, especially since her products are rather expensive. I hope this report gives curious buyers some insight into what they're getting themselves into, if they were to pursue business with Shannon and her company, Hello Gorgeous Hair Extensions.
FB group
Please join our FB group. Concerned customers Hello Gorgeous. This has become a fraudulent company and must be stopped.
I ordered a pair of ombre extensions through their website in February. I was interested in them originally because I ordered from them before. Right now on their website, they are having this "flash sale, ready to ship!" extensions, which sounded pretty awesome since it normally takes about a month for normal production time. In the description box for the flash sale, the website says it takes about 10 business days for the rush team to create them.
The end of February comes and I was getting a bit concerned whether I was even going to be getting my extension. I paid a lot of money for them so it would really suck if I didn't get them. There was numerous amounts of times where I tried to contact to company to see if they forgot about my order, or something. Still have not received any type response which is pretty ridiuclous. Hello Gorgeous phone number is just a recordd message saying that you have to email them and such. I checked my account countless times, and my order is STILL "awaiting fulfillment". I contacted the company that processed my order and they told me what to do to get my money back.
The customer service is absolutely horrible. Since I ordered from them before, I wasn't expecting it. It's like the owners & employees just disappeared off the face of the planet. It's pretty sad that their own website is still up and running. I was really looking forward to these extensions but I guess not. :( I'm glad I got my money back though !! this is definately a rip off.do not buy from them, there are so many other companies with better prices.