Heritage Chrysler Dodge Jeep Ram Service Center


Country United States
State British Indian Ocean Territory
City Parkville
Address 9219 Harford Rd
Phone 888-429-2783
Website heritagejeepbaltimoreservice.com/

Heritage Chrysler Dodge Jeep Ram Service Center Reviews

  • Jul 23, 2014

First Issue: The online system. None of what I filled in carried over. I spent

my time filling this out to no avail on your end. I travel a lot for work and had my

wife bring my car in. She then lost time from her job and had to interrupt me from mine

to get the information needed in regards to what was wrong with the car. Why have a system

when it doesn't work the way intended?

Second Issue: The service advisor 'Paul'. He called me multiple times with no clue as to

what was wrong with the vehicle. I explained to him what was found during a pre-inspection at

another dealership, that was confirmed by a reputable mechanic.

The struts needed to be replaced!

Third Issue: I applied for and received a Wells Fargo MileOne Credit Line for

Heritage/Mile-One and was told that I could use the account number given at the time of

approval. Paul proceeded to tell my wife that the account number meant nothing to him

without the actual card. I applied for this card on 10/26/13 and was given an account number

to use in the interim, prior to delivery of the actual card. Again, Why offer something

when it means nothing to the customer?

Fourth Issue: Paul told me that the multi-point vehicle inspection showed nothing out of

the ordinary, other than the air filter. I asked him to replace the corner light as well

as the cabin & air filters, as I knew it was time. My wife picked up the car and a headlight

was out, something that one of YOUR service mechanics noticed when she was leaving. No one

was able to help her with this as it was a few minutes before 6pm and they lock the doors

early apparently.

On the service report NO WHERE DOES IT STATE A HEADLIGHT WAS OUT! Why did my wife have to

drive home with a blown bulb from the dealership?! Does this make sense to anyone?! It

doesn't to me or her. This just blows my mind as to how this could happen. I question your

service advisors and mechanics at this time in regards to what they are capable of. This is

the first and LAST time my car will see a Heritage/Mileone service department. I will stick

with Tate Dodge & Chrysler. They know how to treat a person and not take advantage of my Wife

in the sense of my work related travel when I need service done on my car.

Your mechanic was apparently doing burn outs as well as there are rubber shavings inside of my

wheel wells and on my rear bumper. This doesn't come from regular driving! Your mechanic also

burned a 1/4 tank of gas in my car in driving 15 miles! Sounds like someone enjoyed my SRT8 a little

too much.

Your mechanic left grease on my steering wheel, center console as well as the door panel.

The hood has hand prints in several different places and the engine compartment is a mess! I have

trophies for this car. You could eat off of my engine prior to coming to your service department!

My car stays spotless! It's in a garage 3/4 of the year, while I travel.

It came to your dealership SPOTLESS! I expected my wife to receive it in the same fashion!

I'm beyond pissed at this point and plan on filling a complaint with the BBB. I may pursue

matters further after reviewing the pictures my wife is sending me.

Not happy. At all. And to think we just bought a new Cadillac from MileOne. You will not

be servicing that vehicle, ever.

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