TotalProtect Enhanced Warranty Contract, AKA, HomeSure Home Services, Cross Country Home Services fails to honor its obligations under the contract. In my research I found that this company has operations under a variety of names.
I placed a claim on April 4, 2015 and was without heat in temperatures of 40-45 degrees for more than a week. With the cold temperatures and health issues I asked them to expedited the claim. Several weeks later the claim is at a standstill because they do not return calls or emails to honor the contract. Once they approved the HVAC replacement, they proposed to replace my system with an inferior, low-budget system that is not comparable and that does meet federal law minimal standards or in the alternative a buy-out of 1500.00 to me to replace my HVAC system.
More Detail:
Several years ago I purchased a Total Protect Enhanced Home Warranty, AKA HomeSure Services of America, Cross Country Home Services. Three weeks ago my home heating and air system broke and I submitted a warranty claim. An independent contractor hired by Cross Country came out, determined it could not be repaired, and quoted a $5,000 estimate for a comparable system.
Under the warranty, if Cross Country determines the system can't be repaired, Cross Country is to (i) replace the system with a comparable system that meets federal manufacturing standards or (ii) pay the insured for what this costs. Instead, Cross Country proposed to (i) provide a system that does not meet federal manufacturing standards, isn't comparable, and is recommended only for second homes occupied for just a few months a year or (ii) pay me $1500, without identifying any comparable system available at that price and even though a comparable system costs about $5,000.
Cross Country’s proposed replacement system is not comparable and does mot meet all applicable federally mandated minimal manufacturer’s standards and (2) a buy-out of $1500.00 is insufficient to purchase and install a unit on my own. Neither is acceptable. I want Cross Country to respond to me and honor its warranty obligations.
On Friday April 10, I spoke with claims at Cross Country,explained this situation, and was told she would call me back the morning of Saturday April 11. She never did. I've since emailed a few times and have received no response.
Homesure of America, Inc. Reviews
TotalProtect Enhanced Warranty Contract, AKA, HomeSure Home Services, Cross Country Home Services fails to honor its obligations under the contract. In my research I found that this company has operations under a variety of names.
I placed a claim on April 4, 2015 and was without heat in temperatures of 40-45 degrees for more than a week. With the cold temperatures and health issues I asked them to expedited the claim. Several weeks later the claim is at a standstill because they do not return calls or emails to honor the contract. Once they approved the HVAC replacement, they proposed to replace my system with an inferior, low-budget system that is not comparable and that does meet federal law minimal standards or in the alternative a buy-out of 1500.00 to me to replace my HVAC system.
More Detail:
Several years ago I purchased a Total Protect Enhanced Home Warranty, AKA HomeSure Services of America, Cross Country Home Services. Three weeks ago my home heating and air system broke and I submitted a warranty claim. An independent contractor hired by Cross Country came out, determined it could not be repaired, and quoted a $5,000 estimate for a comparable system.
Under the warranty, if Cross Country determines the system can't be repaired, Cross Country is to (i) replace the system with a comparable system that meets federal manufacturing standards or (ii) pay the insured for what this costs. Instead, Cross Country proposed to (i) provide a system that does not meet federal manufacturing standards, isn't comparable, and is recommended only for second homes occupied for just a few months a year or (ii) pay me $1500, without identifying any comparable system available at that price and even though a comparable system costs about $5,000.
Cross Country’s proposed replacement system is not comparable and does mot meet all applicable federally mandated minimal manufacturer’s standards and (2) a buy-out of $1500.00 is insufficient to purchase and install a unit on my own. Neither is acceptable. I want Cross Country to respond to me and honor its warranty obligations.
On Friday April 10, I spoke with claims at Cross Country,explained this situation, and was told she would call me back the morning of Saturday April 11. She never did. I've since emailed a few times and have received no response.