On 7/12/14 I had a scheduled appointment to have my oil changed & alignment checked on my 2013 Honda Accord. I had received an email confirmation showing what service I had scheduled and the price. When I arrived, kyle Meyer (service advisor) said to have a seat in the lounge and he would get me as soon as my car was ready. Approx. 45 minutes later Kyle came in and said it was ready to go, he then said it would be $68. 98, double the price I was quoted for my oil change and free alignment check. When I asked for an explanation, he said they charged me $26.95 to rotate my tires. I didn't authorize that, and was not told or asked about having that done to my vehicle. He said, it's to late & nothing he could do. I showed him my email confirmation and he said, " your car had a code on the dash so it needed to be done". My response, "if my car has a code to replace the transmission do you just do it and not discuss it with the owner". He just laughed, put his arm around me and said, " there's nothing that can be done now, you need to pay it to get your car".... I was furious! I was in tears and just threw my card at him and said, "this is wrong and I'm not happy about this", he just kept laughing. He put his arm back around me & said, " your car is right over there" I pulled away & walked out.
After getting in my car, I reviewed my email confirmation, turned around and went back into the dealership & spoke with Aron, the service manager. He said, " what do you want me to do", I told him everything and he replied, " you make it sound like we are bad here & you didn't get good service". I explained I would take this up with the owner and someone about him. My husband called up there to speak with them and everytime he said his name they hung up on him.
I have chatted with an employee name Deanna T online & explained the situation to her, she gave me the name of the manager over service and said she would speak with him directly about the whole incident. I keep leaving messages and can't get a return call.
I didn't authorize my tire rotation, it was never spoken of and I definately didn't asked to be touched by them. Do not use Honda Tiffany Springs for any service, especially if you are female & by yourself.
I worked as a sales associate. My last customer I sold to before deciding I did not want to work for this company was completely taken advantage of.
The customer was approved for a loan.at 18% then the business management added points to make it 26% to allow himself to gain profit. Then the customer was told, he had to add gap insurance in order to get the loan.done. I have written testimony of the customer statements.
I also want to bring to light that salesmen are getting cheated out of wages every month. We worked a minimum of 49.50 hours a week, yet were paid for 40. There is no agreement signed we had to work overtime without pay. Also, the system of record keeping is done by untrained associates. This effects business as they are inaccurate.
The company has also been adding warranties to customers vehicle purchases, then the customer cancels. There are so many days before thefinance ddepartment can keep revenue. So they ignore or encourage the customer to keep it.
The company needs to be investigated in a Federal standard.
Honda of Tiffany Springs Reviews
On 7/12/14 I had a scheduled appointment to have my oil changed & alignment checked on my 2013 Honda Accord. I had received an email confirmation showing what service I had scheduled and the price. When I arrived, kyle Meyer (service advisor) said to have a seat in the lounge and he would get me as soon as my car was ready. Approx. 45 minutes later Kyle came in and said it was ready to go, he then said it would be $68. 98, double the price I was quoted for my oil change and free alignment check. When I asked for an explanation, he said they charged me $26.95 to rotate my tires. I didn't authorize that, and was not told or asked about having that done to my vehicle. He said, it's to late & nothing he could do. I showed him my email confirmation and he said, " your car had a code on the dash so it needed to be done". My response, "if my car has a code to replace the transmission do you just do it and not discuss it with the owner". He just laughed, put his arm around me and said, " there's nothing that can be done now, you need to pay it to get your car".... I was furious! I was in tears and just threw my card at him and said, "this is wrong and I'm not happy about this", he just kept laughing. He put his arm back around me & said, " your car is right over there" I pulled away & walked out.
After getting in my car, I reviewed my email confirmation, turned around and went back into the dealership & spoke with Aron, the service manager. He said, " what do you want me to do", I told him everything and he replied, " you make it sound like we are bad here & you didn't get good service". I explained I would take this up with the owner and someone about him. My husband called up there to speak with them and everytime he said his name they hung up on him.
I have chatted with an employee name Deanna T online & explained the situation to her, she gave me the name of the manager over service and said she would speak with him directly about the whole incident. I keep leaving messages and can't get a return call.
I didn't authorize my tire rotation, it was never spoken of and I definately didn't asked to be touched by them. Do not use Honda Tiffany Springs for any service, especially if you are female & by yourself.
I worked as a sales associate. My last customer I sold to before deciding I did not want to work for this company was completely taken advantage of.
The customer was approved for a loan.at 18% then the business management added points to make it 26% to allow himself to gain profit. Then the customer was told, he had to add gap insurance in order to get the loan.done. I have written testimony of the customer statements.
I also want to bring to light that salesmen are getting cheated out of wages every month. We worked a minimum of 49.50 hours a week, yet were paid for 40. There is no agreement signed we had to work overtime without pay. Also, the system of record keeping is done by untrained associates. This effects business as they are inaccurate.
The company has also been adding warranties to customers vehicle purchases, then the customer cancels. There are so many days before thefinance ddepartment can keep revenue. So they ignore or encourage the customer to keep it.
The company needs to be investigated in a Federal standard.