Imageworks Express, LLC | Stretcher Bar Depot Reviews
Jul 23, 2014
Stretcher Bar Depot sells kits to mount canvas painting on a frame. On their website, the following guarantee is made:
100 % Satisfaction Guarantee
We back our product up with a 100% satisfaction guarantee. If you do not like our product for any reason, return them to us and we will reimburse you for the full amount of the original order and shipping costs, plus your return shipping charges provided you tell what it costs to ship the stretcher bars back to us.
The stretcher bars do not work well with paintings that have been previously mounted. I contacted the company to request a return but received insults and threats from the owner. He finally agreed to take the product back, but he did not adhere to his stated guarantee. He charged a 15% return fee and did not reimburse the shipping charges as the warranty stated. My total charges came to $125.54 of which the company reimbursed only $67.29. I am out $58.25 because this company misrepresents their warranty. Do Not Trust Them.
Imageworks Express, LLC | Stretcher Bar Depot Reviews
Stretcher Bar Depot sells kits to mount canvas painting on a frame. On their website, the following guarantee is made:
100 % Satisfaction Guarantee
We back our product up with a 100% satisfaction guarantee. If you do not like our product for any reason, return them to us and we will reimburse you for the full amount of the original order and shipping costs, plus your return shipping charges provided you tell what it costs to ship the stretcher bars back to us.
The stretcher bars do not work well with paintings that have been previously mounted. I contacted the company to request a return but received insults and threats from the owner. He finally agreed to take the product back, but he did not adhere to his stated guarantee. He charged a 15% return fee and did not reimburse the shipping charges as the warranty stated. My total charges came to $125.54 of which the company reimbursed only $67.29. I am out $58.25 because this company misrepresents their warranty. Do Not Trust Them.