Ipayment inc Placed my accounts on the Terminated Merchant File (MATCH) claiming i broke mastercard rules solely because they were notified i was not Microsoft Authorized. Mr Cohen, of Ipayments possibly inept legal department, told me that they would ignore any evidence of my authorization BUT any evidence of my authorization has to be obtained by me and given to them.. HUH? So I have to prove to you i am authorized but you will not recognize anything i give you showing i am authorized.
You are asking me to go above an beyond any company in the world has had to go to gain authorization. Not even Microsoft gives this much issue reselling their items.
I sent Mr Cohen directly to Microsoft's "How to be a license reseller" and it clearly states sign up for the Microsoft Partner Program. I then sent him a link to the Microsoft Partner program License which states we can sell Microsoft technologies. He then claims i could have gotten that from anywhere. Alleged Ignorance is bliss when it comes to Mr Cohen and his way of doing law.
I offered to Pay for his time to show him how he can become authorized. I gave him my Microsoft credentials so he could log into my own account and review my license agreement with Microsoft.. Mr. Cohen is actively trying to deny any request or evidence and do any due diligence.
He also expressed that until his contact from microsoft contacts him and says differently, they will not remove me from match. He will also not supply the info MS has given him and who at microsoft contacted him.. SO again. Mr Cohen is actively trying to prevent me from gaining the proper information he knows will satisfy his legal issues. Ethics left his plate long ago.
In Operating a small business it is important to find vendors that help you and want you to be successful. You need them to be on your team so to speak. Well let me tell you that when we choose iPayment, Inc. credit card services we made our biggest error in judgment. We have been with iPayment for about 7 years without a charge back because we are careful about checking out our customers since our product sales are usually thousands of dollars per item. The last 8 weeks have been a nightmare of us and iPayment, Inc. has been a worse nightmare then the individuals who bought our goods with stolen credit cards. The scenario whet like this; purchases where made, credit cards approved, we sent the products and then about one to three months later the charge backs start coming, some without notice!
We hired an attorney to help us sort it all out and after she read the iPayment contract she was shocked. She said she never saw a contract that was so one sided and scolded us for signing it! iPayment's contract allows them to basically go into our checking account and take money out for what ever reason they deem necessary at any time. And then they are also allowed to hold this money or any future money from the merchant's sales for 90 to 120 days without reason. Can you believe this? How can a merchant survive for 90 to 120 days without income and still function? And according to their merchant contract, if you try and stop iPayment from doing this, they will report you to Visa or MasterCard and have you ?blacklisted? which will shut down your credit card payment system forever! One of our charge backs was vindicated but iPayment refuses to return the money to us saying they now are holding our money for 90 days.
Our attorney is trying to find out why. Today iPaymnent went in and took back another approximatley $2,700 and did not tell us why. iPayment's customer service representatives are sometimes rude to merchants and not helpful, in fact you get the feeling they are working against you. Our attorney is still waiting for a return call after being told that two of the mangers she requested to talk to are on vacation! So now iPayment has approximately $4,500 of our money. We immediately switched bank processors and my attorney is now looking into having us close our checking account.
But it is not that easy, the iPayment contract states that if we close our banking account before cancelling our contract with them, then we are in breach of contract and they will ?blacklist? us with Visa and MasterCard. In addition, we have missed the annual 30-day opportunity to cancel the contract with iPayment (as stated in their merchant contract) so we cannot legally cancel the contract with iPayment for another year. So they really got us. Even our attorney is surprised and advised us not to process anymore payments through iPayment ever again. We are still trying to figure out what to do.
Merchants like us are really getting a bad deal here. The credit card companies are getting high interest rates from consumers and the merchants are assuming all the risk in every transaction. In addition the merchants have to pay a bank merchant's fee on every sale. This has got to stop, something has to be done to level the playing field. Merchants are relying on companies like iPayment to approve payments, but these companies do not stand behind their approvals!
I think it is time merchants rebelled against this form of unfair practice. Anybody interested in a class action lawsuit? Or perhaps we all need to refuse to accept credit cards! My advise to all merchants is to have an attorney review your merchant contract before you agree to it and avoid iPayment, Inc. at all costs!
Was promised next day funding, never happened. They told me that I needed to close out earlier to get next funding, still never happened. We have an appliance store and they limited my credit card sales to $1500.00 without telling me. Had a charge for $5,000 and they won't deposit my funds for up to 180 days and no interest so they are using the money.
IPayment, Inc. Reviews
These people wrote the book on unethics
Ipayment inc Placed my accounts on the Terminated Merchant File (MATCH) claiming i broke mastercard rules solely because they were notified i was not Microsoft Authorized. Mr Cohen, of Ipayments possibly inept legal department, told me that they would ignore any evidence of my authorization BUT any evidence of my authorization has to be obtained by me and given to them.. HUH? So I have to prove to you i am authorized but you will not recognize anything i give you showing i am authorized.
You are asking me to go above an beyond any company in the world has had to go to gain authorization. Not even Microsoft gives this much issue reselling their items.
I sent Mr Cohen directly to Microsoft's "How to be a license reseller" and it clearly states sign up for the Microsoft Partner Program. I then sent him a link to the Microsoft Partner program License which states we can sell Microsoft technologies. He then claims i could have gotten that from anywhere. Alleged Ignorance is bliss when it comes to Mr Cohen and his way of doing law.
I offered to Pay for his time to show him how he can become authorized. I gave him my Microsoft credentials so he could log into my own account and review my license agreement with Microsoft.. Mr. Cohen is actively trying to deny any request or evidence and do any due diligence.
He also expressed that until his contact from microsoft contacts him and says differently, they will not remove me from match. He will also not supply the info MS has given him and who at microsoft contacted him.. SO again. Mr Cohen is actively trying to prevent me from gaining the proper information he knows will satisfy his legal issues. Ethics left his plate long ago.
In Operating a small business it is important to find vendors that help you and want you to be successful. You need them to be on your team so to speak. Well let me tell you that when we choose iPayment, Inc. credit card services we made our biggest error in judgment. We have been with iPayment for about 7 years without a charge back because we are careful about checking out our customers since our product sales are usually thousands of dollars per item. The last 8 weeks have been a nightmare of us and iPayment, Inc. has been a worse nightmare then the individuals who bought our goods with stolen credit cards. The scenario whet like this; purchases where made, credit cards approved, we sent the products and then about one to three months later the charge backs start coming, some without notice!
We hired an attorney to help us sort it all out and after she read the iPayment contract she was shocked. She said she never saw a contract that was so one sided and scolded us for signing it! iPayment's contract allows them to basically go into our checking account and take money out for what ever reason they deem necessary at any time. And then they are also allowed to hold this money or any future money from the merchant's sales for 90 to 120 days without reason. Can you believe this? How can a merchant survive for 90 to 120 days without income and still function? And according to their merchant contract, if you try and stop iPayment from doing this, they will report you to Visa or MasterCard and have you ?blacklisted? which will shut down your credit card payment system forever! One of our charge backs was vindicated but iPayment refuses to return the money to us saying they now are holding our money for 90 days.
Our attorney is trying to find out why. Today iPaymnent went in and took back another approximatley $2,700 and did not tell us why. iPayment's customer service representatives are sometimes rude to merchants and not helpful, in fact you get the feeling they are working against you. Our attorney is still waiting for a return call after being told that two of the mangers she requested to talk to are on vacation! So now iPayment has approximately $4,500 of our money. We immediately switched bank processors and my attorney is now looking into having us close our checking account.
But it is not that easy, the iPayment contract states that if we close our banking account before cancelling our contract with them, then we are in breach of contract and they will ?blacklist? us with Visa and MasterCard. In addition, we have missed the annual 30-day opportunity to cancel the contract with iPayment (as stated in their merchant contract) so we cannot legally cancel the contract with iPayment for another year. So they really got us. Even our attorney is surprised and advised us not to process anymore payments through iPayment ever again. We are still trying to figure out what to do.
Merchants like us are really getting a bad deal here. The credit card companies are getting high interest rates from consumers and the merchants are assuming all the risk in every transaction. In addition the merchants have to pay a bank merchant's fee on every sale. This has got to stop, something has to be done to level the playing field. Merchants are relying on companies like iPayment to approve payments, but these companies do not stand behind their approvals!
I think it is time merchants rebelled against this form of unfair practice. Anybody interested in a class action lawsuit? Or perhaps we all need to refuse to accept credit cards! My advise to all merchants is to have an attorney review your merchant contract before you agree to it and avoid iPayment, Inc. at all costs!
BM
San Diego, California
U.S.A.
Was promised next day funding, never happened. They told me that I needed to close out earlier to get next funding, still never happened. We have an appliance store and they limited my credit card sales to $1500.00 without telling me. Had a charge for $5,000 and they won't deposit my funds for up to 180 days and no interest so they are using the money.