Just Cloud says you can backup more than one computer, what they fail to say is that you are using “sync” space, which rapidly fills up to your max; then they tell you to buy more sync space. And, as they neglected to mention, you cannot back up multiple computers w/o using the sync space. In addition, the automatic backup you have scheduled does not work. When you ask about it, you are told to download and install the program again, they suggest that the program was updated and you were not told. No software company updates its program every 7-10 days. I finally decided that I did not want to keep checking if the backup was done; and I refused to reinstall the program every time I wanted to backup manually, so I decided to cut my losses and cancel. It cost me a bit of money, but the assurance of having a reliable backup with another company made it worth the cost.
Before rading the folloing passgaes go to their website and look at their least expensive ""unlimited"" storage capacity plan. I did an signed up for the service. Within a short period of time I received the following e-mail from Just Cloud:
"" I am sorry to inform you that a temporary hold has been placed on your account which will prevent any further backup.
Regrettably this is due to a breach of our terms and conditions and specifically our Fair Usage Policy.
14. Termination and Fair Use Policy
If you have purchased a JC Product or Service that is inappropriate for your actual usage, JC may require you to switch to an appropriate JC Product or Service which may result in your having to pay JC additional fees for use of the appropriate product or to terminate your purchased JC Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your JC subscription.
We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account.
(justcloud.com/terms)
---
Put basically, your account has reached our fair usage dynamic limit. This dynamic limit is calculated by taking the average backup space of our top users who have backed up less than 100mb in the last 30 days. Regrettably your account has exceeded this dynamic limit by 50GB.
I appreciate this will come as an inconvenience, allow me to explain the options available to you as of now:
1) To continue backing up we recommend upgrading to a Just Cloud Home Office plan, you will find this plan suits your backup needs much better as a heavy user. You can view more about what this plan will offer here:justcloud.com/business If you choose to upgrade, any funds you have outstanding on your current plan will of course go towards the upgrade, here is the link to make the upgrade: secure.justcloud.com/bizupgrade
2) If you do not wish to backup anything further you can continue on your current plan and access your backed up files as normal.
3) If you wish to delete some files and folders to free up space this will remove the temporary hold.
4) If you want to cancel the account we will issue a pro rata refund for the unused time on the account.
I thank you in advance for your co-operation on this matter. Please let me know how you wish to proceed.""
Did you look at item #14 of their term and conditions when yo went to their web page?
Be aware of this if you choose to do business with them!
Just Cloud Reviews
Just Cloud says you can backup more than one computer, what they fail to say is that you are using “sync” space, which rapidly fills up to your max; then they tell you to buy more sync space. And, as they neglected to mention, you cannot back up multiple computers w/o using the sync space. In addition, the automatic backup you have scheduled does not work. When you ask about it, you are told to download and install the program again, they suggest that the program was updated and you were not told. No software company updates its program every 7-10 days. I finally decided that I did not want to keep checking if the backup was done; and I refused to reinstall the program every time I wanted to backup manually, so I decided to cut my losses and cancel. It cost me a bit of money, but the assurance of having a reliable backup with another company made it worth the cost.
Before rading the folloing passgaes go to their website and look at their least expensive ""unlimited"" storage capacity plan. I did an signed up for the service. Within a short period of time I received the following e-mail from Just Cloud:
"" I am sorry to inform you that a temporary hold has been placed on your account which will prevent any further backup.
Regrettably this is due to a breach of our terms and conditions and specifically our Fair Usage Policy.
14. Termination and Fair Use Policy
If you have purchased a JC Product or Service that is inappropriate for your actual usage, JC may require you to switch to an appropriate JC Product or Service which may result in your having to pay JC additional fees for use of the appropriate product or to terminate your purchased JC Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your JC subscription.
We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account.
(justcloud.com/terms)
---
Put basically, your account has reached our fair usage dynamic limit. This dynamic limit is calculated by taking the average backup space of our top users who have backed up less than 100mb in the last 30 days. Regrettably your account has exceeded this dynamic limit by 50GB.
I appreciate this will come as an inconvenience, allow me to explain the options available to you as of now:
1) To continue backing up we recommend upgrading to a Just Cloud Home Office plan, you will find this plan suits your backup needs much better as a heavy user. You can view more about what this plan will offer here:justcloud.com/business If you choose to upgrade, any funds you have outstanding on your current plan will of course go towards the upgrade, here is the link to make the upgrade: secure.justcloud.com/bizupgrade
2) If you do not wish to backup anything further you can continue on your current plan and access your backed up files as normal.
3) If you wish to delete some files and folders to free up space this will remove the temporary hold.
4) If you want to cancel the account we will issue a pro rata refund for the unused time on the account.
I thank you in advance for your co-operation on this matter. Please let me know how you wish to proceed.""
Did you look at item #14 of their term and conditions when yo went to their web page?
Be aware of this if you choose to do business with them!