On September 24, 2014, I ordered a 30 day trial sample of two products Juvelieres and Rejuvius, which are skin care products. I was under the impression that this was a 30 day tsupply/trial. I did not receive the product till a week later, so why wouldn't I still be under the imporession it's a 30 day trial? My credit card was charged $4.95 twice on Sept 24th. On October 5, 2014, my card card was charged twice AGAIN, this time for $87.67 for Rejuvius and, $97.88 for Juveliere, totaling $185.55!! This company charged my credit card at on the 12th day from the date of my order, but they are claiming it was the 14th day. I was under the impression it was 30 due to their misleading marketing on their website (now I know they have mulitple domains). I did not even receive the product till a week after I ordered it! Obviously the SLOW shipping is so that the customer does not have time to realize that they only have 14 days, not 30 days. If a company is only giving you 12 days, they should get the product to you faster than a week! I immediately called my bank to try to dispute the charges and they said it would take 5-10 days to get a reversal. Then I contacted the company through their 800 number and they initially refused to provide me their address, their fax number and their email address.
The first customer service rep was snippy and told me, basically, I should have known and to read the (hidden) fine print next time. The second customer service rep claimed they cold not give out their company address, and that she did not know the address of their corporate headquarters and where it was located. Big red flag. Then she said they did not have a fax number. Then, she said she did not know the company email address, and when I pressed for it, she then said she needed to check with her superviser to get approval to give me their email address. Which is it? You don't have one or you can't give it to me? I waited on hold for the approval, and after about 10 minutes, I asked why it was taking so long? She became very rude, and replied that she was waiting for her superviser to authorize giving me the company's email address and it was taking a while. Huh? So I continued to wait patiently. Again, I asked why they did not make their email address easy to access. She got VERY nasty and told me, "I am going to have to put you in a 3-minute 'time out' hold, and then I will come back and talk to you." NO, I am not kidding. I repeated this to make sure I heard her correctly. Again, she threatened to put place me in a "Time Out" as if I was a child. Then, to add insult to injury, she said, "Why don't you jusy go on our website and get our email address yourself?" Excuse me? First I am told there is not email address, then that I cannot have the email address, then I am told that we are awaiting an approval from a superviser, then I am threatened with a "Time Out"... THEN I am told to go look for the email address myself? Really? Wow. Well, what happened to the need for a superviser's approval? Ridiculous, illogical, insulting beyond belief. IF this company were legit, they would not resort to such shifty practices and and intentional non-disclosure. This is the epitome of bait and switch.
I let my guard down for the first time in many years, and ordered a trial online, and in good faith and it bites me. NEVER again. It is sad, because I really wanted to try this product. But the product itself is just awful, the serum is terrible and feelds awful...and the eye cream container does not even seal when closed. Unlike the ad, I did not look younger within minutes. I and truly embarrassed that I fell for this scheme. Looking at their website now, it's so obvious that it's bogus. I would not use this company's skin skin porduct if it were the LAST skin care product left on earth!! And yes, I persisted and convicned the bank to do provisional reversal. Bottom line, don't order from this company!
My story is almost identical, and with persistence you may be able to recover your money. Contact your bank/credit card company or whoever you authorized to charge you the $4.95 shipping charges and file a dispute. At the same time make sure you cancel the card you used and request a new card with a new number. Most banks will return the funds to your account pending an investigation. I've successfully had $87.67 twice, and $97.88 twice returned to my account. Hope this helps, these companies deserve to go down.
I am sorry that I didn't see these reviews before I ordered. After years of steering clear of online trials I made the mistake of ordering these products. My experience was the same as the other reviews. Their100% buy back guarantee is a joke.
I TOO PLACED AN ORDER ON OCT. 26TH, THE SHIPPING WAS SUPPOSE TO BE 4.95 FOR EACH ITEM. I RECEIVED THE PRODUCT ON OCY. 31ST. MY CARD WAS CHARGED 94.25 AND 105.22 ON 11/9/14. I CALLED THEM ON 11/12/14 AND THEY CLAIMED I AGREED TO THE TERMS AND AGREEMENT THAT SAID I HAD 14 DAYS FROM THE DAY I ORDERED TO CANCEL. ON THEIR WEBSITE IT SAYS YOU HAVE 14 DAYS FROM THE DAY YOU RECEIVE IT. ONE CALL TAKER SAID NOTHING ABOUT WHY IT WAS DIFFERENT NOW. THE SECOND CALL TAKER SAID IT CHANGED ON NOV. 1ST. THE ONE I CALLED TODAY SAID IT CHANGED ON OCT. 27TH THE DAY AFTER I ORDERED. I ASKED HER TO SEND ME A COPY OF THE PAGE WHERE I AGREED TO THE 14 DAY TRIAL FROM THE DATE OF ORDER. SHE SAID SHE COULD NOT BECAUSE THE PAGE IS INCRIPTED. THEY CAN SAY WHAT THEY WANT. WHEN YOU LOOK AT THE TERMS AND CONDITIONS NOW IT IS IN FADED SMALL LETTERS UNLIKE THE REST OF THE PAGE. IT IS LIGHT BLUE AND A SMALLER FONT. ONE THING I WILL TELL YOU IS THEY CLAIMED THEY COULD NOT REFUND THE ENTIRE PRODUCT BUT WOULD GIVE ME 30.00 BACK ON THE 94.25 AND 35.00 BACK ON THE 105.22 . THEY HAVE SINCE DONE THAT. I AM STILL DISPUTING WITH MY BANK WHICH STARTED TODAY. ALSO I DON'T KNOW ABOUT YOU GUYS BUT DID YOU SEE THE AGREEMENT?
I had ordered a trial of Juveliere face serum, and rejuvius eye cream to try for the 14 day trial period. I received my order on October 30th, and called to cancel on November 11th, after I saw that my credit card had been charged before the 14 day trial period was up!
The customer service rep would not work with me or refund my money. She said that the trial started on the day it was ordered, which is crap! No valid company counts your trial period until you actually receive the product. I still had 3 days left on the trial. The fact that they would not work with me, escalate me to a supervisor or manager screams scam!!
I had to call my bank to report fraud and that the wouldn't honor the 14 day trial and refund my money, and I'm also reporting them to the BBB. I'm part of a few Direct Sales companies and trials do not start until the product is received! They are obviously not a valid business.
I order Juvelere Gold and Rejuvius each for a one time $4.95 discounted bottle that was shipped within 48 hours of purchase. After 14 days of my initial order, the company was to emailed an order reminder with an order renewal link that would allow me to order again. The price for a 1 month supplyJuveliere Gold is $97.88. and Rejuvius was 87.67. It clearly stated in the terms and conditons that I was not obligated to purchase after I received the discounted order and I could cancel anytime by calling 1-844-607-2488.
The phone number does not work. The phone numbers that come with the products so not work. The company does not respond to e-mail. There is not way to cancel other than cancelling the card which was used to purchase the product.
along with all the other same stories, the customer service # shipped with the order 844-586-1357, was never answered to cancel or order, and my bank refused to give me my money back because I agreed to the trail offer, along with someone else compromising my debit card, they only got one more charge but it was for $73.41 which leads me to believe they have been being watched so they changed the amounts they are charging. They suck and KARMA will find them.
Juveliere Reviews
On September 24, 2014, I ordered a 30 day trial sample of two products Juvelieres and Rejuvius, which are skin care products. I was under the impression that this was a 30 day tsupply/trial. I did not receive the product till a week later, so why wouldn't I still be under the imporession it's a 30 day trial? My credit card was charged $4.95 twice on Sept 24th. On October 5, 2014, my card card was charged twice AGAIN, this time for $87.67 for Rejuvius and, $97.88 for Juveliere, totaling $185.55!! This company charged my credit card at on the 12th day from the date of my order, but they are claiming it was the 14th day. I was under the impression it was 30 due to their misleading marketing on their website (now I know they have mulitple domains). I did not even receive the product till a week after I ordered it! Obviously the SLOW shipping is so that the customer does not have time to realize that they only have 14 days, not 30 days. If a company is only giving you 12 days, they should get the product to you faster than a week! I immediately called my bank to try to dispute the charges and they said it would take 5-10 days to get a reversal. Then I contacted the company through their 800 number and they initially refused to provide me their address, their fax number and their email address.
The first customer service rep was snippy and told me, basically, I should have known and to read the (hidden) fine print next time. The second customer service rep claimed they cold not give out their company address, and that she did not know the address of their corporate headquarters and where it was located. Big red flag. Then she said they did not have a fax number. Then, she said she did not know the company email address, and when I pressed for it, she then said she needed to check with her superviser to get approval to give me their email address. Which is it? You don't have one or you can't give it to me? I waited on hold for the approval, and after about 10 minutes, I asked why it was taking so long? She became very rude, and replied that she was waiting for her superviser to authorize giving me the company's email address and it was taking a while. Huh? So I continued to wait patiently. Again, I asked why they did not make their email address easy to access. She got VERY nasty and told me, "I am going to have to put you in a 3-minute 'time out' hold, and then I will come back and talk to you." NO, I am not kidding. I repeated this to make sure I heard her correctly. Again, she threatened to put place me in a "Time Out" as if I was a child. Then, to add insult to injury, she said, "Why don't you jusy go on our website and get our email address yourself?" Excuse me? First I am told there is not email address, then that I cannot have the email address, then I am told that we are awaiting an approval from a superviser, then I am threatened with a "Time Out"... THEN I am told to go look for the email address myself? Really? Wow. Well, what happened to the need for a superviser's approval? Ridiculous, illogical, insulting beyond belief. IF this company were legit, they would not resort to such shifty practices and and intentional non-disclosure. This is the epitome of bait and switch.
I let my guard down for the first time in many years, and ordered a trial online, and in good faith and it bites me. NEVER again. It is sad, because I really wanted to try this product. But the product itself is just awful, the serum is terrible and feelds awful...and the eye cream container does not even seal when closed. Unlike the ad, I did not look younger within minutes. I and truly embarrassed that I fell for this scheme. Looking at their website now, it's so obvious that it's bogus. I would not use this company's skin skin porduct if it were the LAST skin care product left on earth!! And yes, I persisted and convicned the bank to do provisional reversal. Bottom line, don't order from this company!
To all Juveliere/Rejuvius scam victims
My story is almost identical, and with persistence you may be able to recover your money. Contact your bank/credit card company or whoever you authorized to charge you the $4.95 shipping charges and file a dispute. At the same time make sure you cancel the card you used and request a new card with a new number. Most banks will return the funds to your account pending an investigation. I've successfully had $87.67 twice, and $97.88 twice returned to my account. Hope this helps, these companies deserve to go down.
Contact information
Here is contact information for those trying to get justice-
rejuviuss.com, 1-844-631-7913
juveliere.com, 1-844-607-2488
Mailing address for both-
120 Smith Hines Rd., Greenville, SC 29607
"Terms and conditions" states that customer will receive an e-mail within 14 days asking if they want to place an order.
I did not receive such nor place an order, yet got the charges!!
DON'T BUY JUVELIERE
I am sorry that I didn't see these reviews before I ordered. After years of steering clear of online trials I made the mistake of ordering these products. My experience was the same as the other reviews. Their100% buy back guarantee is a joke.
Buyer be aware! Full scam
The previous posting could not have summed up my experience any better. Stick to my headline and do not give this scam a try.
rejuvius & Juveliere
I experienced the same! I'm contact an attorney.
BUYER BEWARE FULL SCAM
I TOO PLACED AN ORDER ON OCT. 26TH, THE SHIPPING WAS SUPPOSE TO BE 4.95 FOR EACH ITEM. I RECEIVED THE PRODUCT ON OCY. 31ST. MY CARD WAS CHARGED 94.25 AND 105.22 ON 11/9/14. I CALLED THEM ON 11/12/14 AND THEY CLAIMED I AGREED TO THE TERMS AND AGREEMENT THAT SAID I HAD 14 DAYS FROM THE DAY I ORDERED TO CANCEL. ON THEIR WEBSITE IT SAYS YOU HAVE 14 DAYS FROM THE DAY YOU RECEIVE IT. ONE CALL TAKER SAID NOTHING ABOUT WHY IT WAS DIFFERENT NOW. THE SECOND CALL TAKER SAID IT CHANGED ON NOV. 1ST. THE ONE I CALLED TODAY SAID IT CHANGED ON OCT. 27TH THE DAY AFTER I ORDERED. I ASKED HER TO SEND ME A COPY OF THE PAGE WHERE I AGREED TO THE 14 DAY TRIAL FROM THE DATE OF ORDER. SHE SAID SHE COULD NOT BECAUSE THE PAGE IS INCRIPTED. THEY CAN SAY WHAT THEY WANT. WHEN YOU LOOK AT THE TERMS AND CONDITIONS NOW IT IS IN FADED SMALL LETTERS UNLIKE THE REST OF THE PAGE. IT IS LIGHT BLUE AND A SMALLER FONT. ONE THING I WILL TELL YOU IS THEY CLAIMED THEY COULD NOT REFUND THE ENTIRE PRODUCT BUT WOULD GIVE ME 30.00 BACK ON THE 94.25 AND 35.00 BACK ON THE 105.22 . THEY HAVE SINCE DONE THAT. I AM STILL DISPUTING WITH MY BANK WHICH STARTED TODAY. ALSO I DON'T KNOW ABOUT YOU GUYS BUT DID YOU SEE THE AGREEMENT?
I had ordered a trial of Juveliere face serum, and rejuvius eye cream to try for the 14 day trial period. I received my order on October 30th, and called to cancel on November 11th, after I saw that my credit card had been charged before the 14 day trial period was up!
The customer service rep would not work with me or refund my money. She said that the trial started on the day it was ordered, which is crap! No valid company counts your trial period until you actually receive the product. I still had 3 days left on the trial. The fact that they would not work with me, escalate me to a supervisor or manager screams scam!!
I had to call my bank to report fraud and that the wouldn't honor the 14 day trial and refund my money, and I'm also reporting them to the BBB. I'm part of a few Direct Sales companies and trials do not start until the product is received! They are obviously not a valid business.
More contact info
Also an e-mail address-
contact @rejuvius.com
e-mail
Of course, the e-mail given under "contact us" does not work!!!
Beware!
I signed up for a trial offer, and ended up getting two charges instead, to the dollar and cent exactly the same as the first reviewer.
This is definitely an offer to stay away from!!
REJUVIUS/DERMA C
PRODUCT ABSOLUTE CRAP AND THE SUPPLIERS NEED PROSECUTING FOR CHARGING WHEN TRIAL
OFFER HAS BEEN RETURNED WITHIN THE STATED 14 DAYS TRIAL PERIOD. HOW YOU SLEEP AT NIGHT
IS A MYSTERY.
I order Juvelere Gold and Rejuvius each for a one time $4.95 discounted bottle that was shipped within 48 hours of purchase. After 14 days of my initial order, the company was to emailed an order reminder with an order renewal link that would allow me to order again. The price for a 1 month supplyJuveliere Gold is $97.88. and Rejuvius was 87.67. It clearly stated in the terms and conditons that I was not obligated to purchase after I received the discounted order and I could cancel anytime by calling 1-844-607-2488.
The phone number does not work. The phone numbers that come with the products so not work. The company does not respond to e-mail. There is not way to cancel other than cancelling the card which was used to purchase the product.
they got me too
along with all the other same stories, the customer service # shipped with the order 844-586-1357, was never answered to cancel or order, and my bank refused to give me my money back because I agreed to the trail offer, along with someone else compromising my debit card, they only got one more charge but it was for $73.41 which leads me to believe they have been being watched so they changed the amounts they are charging. They suck and KARMA will find them.