Kay Jewelers would not resolve my issue with my jewelry several years ago and now is using threatening debt collectors to call and harrass me every day. i received a call at my place of employment and was threatened with being served at work. i said i was at work and could not talk to him and he called back incredulous that i disconnected. The strong arm tactics are ridiculous. i have all his calls recorded and our calls are recorded at work. If i lose my job i will be contacting an attorney. i tried to get the faulty jewelry returned and i was told i would get a small credit towards my acct.
Not acceptable...to top it off..my $1500 diamond wedding ring diamond fell out at work somewhere..
There's more than a few words for this but for starters, Kay's customer service SUCKS!My boyfriend bought me a ring there (without me knowing obviously) and when he went to pay for it, their credit machine read declined.
So they swiped it again, same thing. So he financed this ring. The next day I went to use our bank card and it was declined I checked our account here it was negative 900.00 due to the double swipe at Kay's. Furious I confronted him and he told me the story and of course his surprise engagement was ruined thanks to kay jewelers.
He called kay jewelers Monday the 6th of April (he purchased the ring Saturday 4/4/15) they apologized and said they would take care of it right away. Here it is 7days later, his pay check went through to the bank and he is still negative I don't get paid till this coming Friday so we have no money two kids to take care of and Kay's is not by any means taking care of things QUICKLY! They now informed us that the problem may not be fixed until Friday the 17th. Clearly we took the ring back, and will NEVER EVER EVER EVER buy anything from there again.
I wouldn't recommend kay jewelers to anyone!They ruined the surprise of getting engaged and screwed up our life for 7 days at this point.
I bought a ring that needed to be special ordered at Kay's in the Grand Prairie Mall in Peoria, IL. One girl was helping me at the counter and another girl was by a computer and asked for my SS number. I said, "No, I do not want a credit card". Both girls told me that it was for the special order, they could not order the ring without it, and that they would wave the special charge for the special order with a discount card. I gave my number, clarifying I did not want a credit card.
The girl had me sign a paper for the "special order". Looking back, she had her hand over the writing, but I never thought anything about it. Surprise! Later, I receive a credit card in the mail. Get this----i called the store to complain and one of the girls that answered told me, "Oh that is not a credit card, you can just use that discount card to buy things in the Kay store".
Oh...my...god...I said, "I am not stupid. This is a Kay's credit card. It even says "credit card" on the paper." The girl continued to tell me it was not a credit card. Beware! I will never go to a Kay's again. This is absolutely ridiculous. I also found out, when I went to pick up my ring, they was NO charge for the special order, nothing was waived and I was not signed up for any type of discount plan for special orders. They signed me up for a credit card although I specifically told the I did not want one!! I am still so irritated by this situation. it seems like something more should happen. My name and SS number were used to get a credit card without my permission. I called the main Kay's number and the manager of Grand Prairie Mall in Peoria, but...I think the store should be charged with some type of fraud.
On 10/26/13, my husband and I purchased a diamond wedding band from Kay Jewelers (Store #2138) from a sales associate named Nathan Huber (ID #425397). We spoke with this specific sales associate a month prior during our search for a band that would match my current engagement ring and cover both rings with a ""lifetime warranty"" - this warranty was our sole purpose in going to a large corporate jeweler as opposed to a smaller business. Relying on Kay's excellent BBB rating and prominent name, we surmised this company would be the most reputable jeweler to do business with.
Nathan Huber helped us find a matching wedding band and assured us multiple times (because we were initially skeptical concerning the logistics of the warranty) that if we purchased a diamond wedding band from Kay Jewelers and had it welded to my engagement ring (even though my engagement ring was purchased from a different jeweler), we would be eligible for the lifetime diamond guarantee. He stressed that this warranty would cover both rings entirely. As long as we brought the bridal set to be inspected by an authorized Kay rep every 6 months from the initial date of purchase, the lifetime guarantee would remain valid indefinitely. After verifying with the sales associate another time the details of the warranty, we decided to grant Kay our business. Mr. Huber urged us to purchase the ring on the ""anniversary"" sale (10/26/13) since it would be discounted because he understood we were newlyweds who couldn't afford the ring at full price. He instructed us to ask for him by name on that day since he knew the item number and details of the exact band we wanted.
Upon returning to the store, we found Nathan. He pulled the ring and sat us down to finalize the sale but before signing anything, I verified yet again with Nathan that despite the fact my engagement ring was NOT purchased from Kay's we would still qualify for the lifetime diamond guarantee after welding the two bands together. I verified this information with Nathan THREE ADDITIONAL TIMES before consenting to purchase the wedding band from Kay and signing the bill of sale (Sales Transaction #056208). We paid the additional fee for the warranty and ordered both rings to be welded together as advised.
Yesterday (4/15/14) we went to Kay Jewelers (Store #2138) to bring my bridal ring set in for the requisite 6-month inspection to maintain our lifetime warranty. We were then informed by the store manager (Lacey) that because we had not purchased both my engagement ring AND my wedding band specifically from Kay Jewelers, the lifetime warranty was not valid and could not be honored. We were absolutely appalled. We relayed the above information in explicit detail and explained that her employee, Nathan Huber, had assured us countless times that the fact my engagement ring was not from Kay would in no way disqualify or void the lifetime guarantee. We further added that the ONLY reason Kay had our business to begin with was because we wanted to purchase a ring specifically from a renowned company in order to be eligible for a lifetime warranty to protect/maintain both my engagement ring and the Kay diamond wedding band. We trusted an acclaimed jeweler, such as Kay, to be honest in their dealings with us regarding corporate policy but we were fed blatant falsehoods in order for the sales rep to obtain a sale/commission.
The store manager said she felt absolutely awful about the situation and assured us that Nathan was forcibly fired from the store, if it was any ""conciliation."" I explained that the fact he was fired vindicated that restitution was necessary because we had invested almost $1,000 (for the wedding band/warranty) in a lie told to us by a Kay's associate. I stated that short of asking the store manager to physically come over at the time of the sale to verify that every word Nathan Huber had spoken was true, my husband and I did everything within our power to ensure we understood the lifetime guarantee in its entirety. The sales associate never gave us anything in writing to review concerning the stipulations of the warranty. In addition, we noticed that the sale itself was even listed on our receipt as a ""bridal SET"" which infers the TWO rings were covered by the warranty we purchased. Lacey again said she was sorry but she was unable to do anything personally to rectify the matter. However, the store manager fully acknowledged that Nathan lied to us because he was motivated by greed to boost his sales volume and earn a commission - she specifically uttered those words.
All my husband and I hope to gain by filing this complaint is to receive the service we paid for - a validated and upheld ""Kay lifetime diamond guarantee"" for both my engagement ring and my wedding band. We have already filed a BBB and Attorney General complaint in hopes of a swift and just resolution.
KAY JEWELERS IS HORRIBLE!!! The Kay Jewelers in Flagstaff Arizona has dishonest employees, specifically an employee named ALEXA. She lies and then sells defective rings and doesn't even know how to fill out a work order form after working for KAYS for 30 YEARS! What a wasteful employee!
Ultimately the gift cards that were given to me as presents for Christmas to buy my fiance an engagement ring have not been refunded! I cannot use the money to buy an engagement ring elsewhere because KAYS horrible customer service team will not refund me other than by giftcard. I DONT WANT TO DO BUSINESS WITH KAY JEWELERS ANYMORE! and now because of how I was treated tonight NEVER AGAIN!
I called KAYS 10 times in the past month and was told my refund was going to be sent with 2 weeks. Then a month later I spoke with SUZANNA ID# 3359 from KAY corporate and was told that she would have to issue a new refund because they don't know what happened and said it was an human error and miscommunication. After being on hold for 20 mins then being told that I would have to wait to Monday. Finally after all the LIES I let my fiance talk to them and let her explain the horror of how her engagement ring was ruined. We were constantly kept on hold and were not told were were going to be put on hold. ALL they wanted us to do was give up and hang up! After 1 hour on the phone all we got told is how we will not be refunded by check but only giftcard! UNACCEPTABLE :-(
Finally we were transferred to a supervisor BARBARA ID# 2774 who had no emotion for our concerns and read replies by the book or some script. She refused to do anything helpful except tell us we would not be getting a refund except by giftcard.
If KAYS wants to satisify us and not rip us off then I want a cash refund.
Kay Jewelers Reviews
Kay Jewelers would not resolve my issue with my jewelry several years ago and now is using threatening debt collectors to call and harrass me every day. i received a call at my place of employment and was threatened with being served at work. i said i was at work and could not talk to him and he called back incredulous that i disconnected. The strong arm tactics are ridiculous. i have all his calls recorded and our calls are recorded at work. If i lose my job i will be contacting an attorney. i tried to get the faulty jewelry returned and i was told i would get a small credit towards my acct.
Not acceptable...to top it off..my $1500 diamond wedding ring diamond fell out at work somewhere..
There's more than a few words for this but for starters, Kay's customer service SUCKS!My boyfriend bought me a ring there (without me knowing obviously) and when he went to pay for it, their credit machine read declined.
So they swiped it again, same thing. So he financed this ring. The next day I went to use our bank card and it was declined I checked our account here it was negative 900.00 due to the double swipe at Kay's. Furious I confronted him and he told me the story and of course his surprise engagement was ruined thanks to kay jewelers.
He called kay jewelers Monday the 6th of April (he purchased the ring Saturday 4/4/15) they apologized and said they would take care of it right away. Here it is 7days later, his pay check went through to the bank and he is still negative I don't get paid till this coming Friday so we have no money two kids to take care of and Kay's is not by any means taking care of things QUICKLY! They now informed us that the problem may not be fixed until Friday the 17th. Clearly we took the ring back, and will NEVER EVER EVER EVER buy anything from there again.
I wouldn't recommend kay jewelers to anyone!They ruined the surprise of getting engaged and screwed up our life for 7 days at this point.
I bought a ring that needed to be special ordered at Kay's in the Grand Prairie Mall in Peoria, IL. One girl was helping me at the counter and another girl was by a computer and asked for my SS number. I said, "No, I do not want a credit card". Both girls told me that it was for the special order, they could not order the ring without it, and that they would wave the special charge for the special order with a discount card. I gave my number, clarifying I did not want a credit card.
The girl had me sign a paper for the "special order". Looking back, she had her hand over the writing, but I never thought anything about it. Surprise! Later, I receive a credit card in the mail. Get this----i called the store to complain and one of the girls that answered told me, "Oh that is not a credit card, you can just use that discount card to buy things in the Kay store".
Oh...my...god...I said, "I am not stupid. This is a Kay's credit card. It even says "credit card" on the paper." The girl continued to tell me it was not a credit card. Beware! I will never go to a Kay's again. This is absolutely ridiculous. I also found out, when I went to pick up my ring, they was NO charge for the special order, nothing was waived and I was not signed up for any type of discount plan for special orders. They signed me up for a credit card although I specifically told the I did not want one!! I am still so irritated by this situation. it seems like something more should happen. My name and SS number were used to get a credit card without my permission. I called the main Kay's number and the manager of Grand Prairie Mall in Peoria, but...I think the store should be charged with some type of fraud.
On 10/26/13, my husband and I purchased a diamond wedding band from Kay Jewelers (Store #2138) from a sales associate named Nathan Huber (ID #425397). We spoke with this specific sales associate a month prior during our search for a band that would match my current engagement ring and cover both rings with a ""lifetime warranty"" - this warranty was our sole purpose in going to a large corporate jeweler as opposed to a smaller business. Relying on Kay's excellent BBB rating and prominent name, we surmised this company would be the most reputable jeweler to do business with.
Nathan Huber helped us find a matching wedding band and assured us multiple times (because we were initially skeptical concerning the logistics of the warranty) that if we purchased a diamond wedding band from Kay Jewelers and had it welded to my engagement ring (even though my engagement ring was purchased from a different jeweler), we would be eligible for the lifetime diamond guarantee. He stressed that this warranty would cover both rings entirely. As long as we brought the bridal set to be inspected by an authorized Kay rep every 6 months from the initial date of purchase, the lifetime guarantee would remain valid indefinitely. After verifying with the sales associate another time the details of the warranty, we decided to grant Kay our business. Mr. Huber urged us to purchase the ring on the ""anniversary"" sale (10/26/13) since it would be discounted because he understood we were newlyweds who couldn't afford the ring at full price. He instructed us to ask for him by name on that day since he knew the item number and details of the exact band we wanted.
Upon returning to the store, we found Nathan. He pulled the ring and sat us down to finalize the sale but before signing anything, I verified yet again with Nathan that despite the fact my engagement ring was NOT purchased from Kay's we would still qualify for the lifetime diamond guarantee after welding the two bands together. I verified this information with Nathan THREE ADDITIONAL TIMES before consenting to purchase the wedding band from Kay and signing the bill of sale (Sales Transaction #056208). We paid the additional fee for the warranty and ordered both rings to be welded together as advised.
Yesterday (4/15/14) we went to Kay Jewelers (Store #2138) to bring my bridal ring set in for the requisite 6-month inspection to maintain our lifetime warranty. We were then informed by the store manager (Lacey) that because we had not purchased both my engagement ring AND my wedding band specifically from Kay Jewelers, the lifetime warranty was not valid and could not be honored. We were absolutely appalled. We relayed the above information in explicit detail and explained that her employee, Nathan Huber, had assured us countless times that the fact my engagement ring was not from Kay would in no way disqualify or void the lifetime guarantee. We further added that the ONLY reason Kay had our business to begin with was because we wanted to purchase a ring specifically from a renowned company in order to be eligible for a lifetime warranty to protect/maintain both my engagement ring and the Kay diamond wedding band. We trusted an acclaimed jeweler, such as Kay, to be honest in their dealings with us regarding corporate policy but we were fed blatant falsehoods in order for the sales rep to obtain a sale/commission.
The store manager said she felt absolutely awful about the situation and assured us that Nathan was forcibly fired from the store, if it was any ""conciliation."" I explained that the fact he was fired vindicated that restitution was necessary because we had invested almost $1,000 (for the wedding band/warranty) in a lie told to us by a Kay's associate. I stated that short of asking the store manager to physically come over at the time of the sale to verify that every word Nathan Huber had spoken was true, my husband and I did everything within our power to ensure we understood the lifetime guarantee in its entirety. The sales associate never gave us anything in writing to review concerning the stipulations of the warranty. In addition, we noticed that the sale itself was even listed on our receipt as a ""bridal SET"" which infers the TWO rings were covered by the warranty we purchased. Lacey again said she was sorry but she was unable to do anything personally to rectify the matter. However, the store manager fully acknowledged that Nathan lied to us because he was motivated by greed to boost his sales volume and earn a commission - she specifically uttered those words.
All my husband and I hope to gain by filing this complaint is to receive the service we paid for - a validated and upheld ""Kay lifetime diamond guarantee"" for both my engagement ring and my wedding band. We have already filed a BBB and Attorney General complaint in hopes of a swift and just resolution.
KAY JEWELERS IS HORRIBLE!!! The Kay Jewelers in Flagstaff Arizona has dishonest employees, specifically an employee named ALEXA. She lies and then sells defective rings and doesn't even know how to fill out a work order form after working for KAYS for 30 YEARS! What a wasteful employee!
Ultimately the gift cards that were given to me as presents for Christmas to buy my fiance an engagement ring have not been refunded! I cannot use the money to buy an engagement ring elsewhere because KAYS horrible customer service team will not refund me other than by giftcard. I DONT WANT TO DO BUSINESS WITH KAY JEWELERS ANYMORE! and now because of how I was treated tonight NEVER AGAIN!
I called KAYS 10 times in the past month and was told my refund was going to be sent with 2 weeks. Then a month later I spoke with SUZANNA ID# 3359 from KAY corporate and was told that she would have to issue a new refund because they don't know what happened and said it was an human error and miscommunication. After being on hold for 20 mins then being told that I would have to wait to Monday. Finally after all the LIES I let my fiance talk to them and let her explain the horror of how her engagement ring was ruined. We were constantly kept on hold and were not told were were going to be put on hold. ALL they wanted us to do was give up and hang up! After 1 hour on the phone all we got told is how we will not be refunded by check but only giftcard! UNACCEPTABLE :-(
Finally we were transferred to a supervisor BARBARA ID# 2774 who had no emotion for our concerns and read replies by the book or some script. She refused to do anything helpful except tell us we would not be getting a refund except by giftcard.
If KAYS wants to satisify us and not rip us off then I want a cash refund.