Kelly Russell, owner of Two Girls and a Bucket, hired me to design an advertisement for her cleaning service which operates in Lake Worth, West Palm Beach, Delray Beach, and Broward County, FL.
She needed the job done same day and I really didn't have time to do it, but since the request came through a mutual friend, I dropped everything and said I was willing to help. I stated my hourly rate of $80/hr and told her that the job should not exceed $200 unless she wanted lots of revisions, in which case the meter keeps running. She immediately agreed to the price and asked me to begin the project ASAP. I designed 3 initial versions of the ad and made 5 more revisions until she was happy - As we neared completion, I did Inform Kelly that if we were going to keep making revisions that we would need to extend the budget as I had already exceeded the amount of time estimated.
She said that the current version looked great and that she was happy with it, then thanked me for getting it done.
I sent my invoice... reminded at 30 days...and then again at 75 days at which point she apologized and asked me to resend the invoice - I resent my invoice and heard nothing for another week - I followed up again at which point she questions the bill for $200 - Which was the amount we agreed upon. I had already credited her 1/2 hour of extra design time, due to the fact that the logo files she sent me to be included in the ad were unusable and needed to be recreated in order to print properly, she requested numerous revisions which took extra time, AND I had already waived my normal rush fees for same day service as a courtesy. So, at almost 90 days late, she sends me this nasty email saying that the work I did for her should have taken no more than 30 minutes and accusing me of trying to overcharge her by 2 hours. I responded calmly and professionally, explaining the charges, the time required to fix her files and make her requested revisions and reminded her that I am already offering her a reduced rate at the $200 price we agreed upon... No response.
I don't want any of my customers to be unhappy - 90% of my business is referral based and I take pride in customer satisfaction, so I called Kelly about 1 week later to try to have a rational conversation with her, explain the situation, answer any questions and see if we could resolve this. She had no interest in being fair to me or learning why this project actually took more than the 2.5 hours that she was billed. All she wanted was for me to reduce the bill.
Now, I did her a favor by taking the job in the first place - I had already offered her a discount, waived rush fees and gotten her project done when she needed it, the same day. Kelly readily agreed to the $200 amount before the project, but now claims that it is an outrageous amount, even though she said she was happy with my work and we agreed on price before starting..
Kelly doesn't return my calls or emails, when I do reach her, she hangs up on me - She has been extremely unprofessional and proven to be an untrustworthy individual. Kelly says I am being incredibly rude for calling and emailing in an attempt to collect my money. The invoice is now 120 days overdue and I am being rude for trying to collect my money?
She has made it clear that she has no intention of paying. That's why I am posting Kelly Russell on Ripoff Report. She has had plenty of opportuniy to do the right thing and pay me what we agreed upon - I have sent numerous reminders and she has even promised to pay on 3 different occasions - but obviously has never paid.
I cannot give her Lake Worth, FL based company, Two Girls and a Bucket Cleaning Service Review as I have never used the service, but I can say that dealing with owner, Kelly Russell has been an absolute nightmare on all fronts - A totally unreasonable, unethical person who is only looking to take advantage of people. I would not recommend doing business with her in any capacity and avoid her at all costs.
Kelly Russell Reviews
Kelly Russell belongs on Ripoff Report!
Kelly Russell, owner of Two Girls and a Bucket, hired me to design an advertisement for her cleaning service which operates in Lake Worth, West Palm Beach, Delray Beach, and Broward County, FL.
She needed the job done same day and I really didn't have time to do it, but since the request came through a mutual friend, I dropped everything and said I was willing to help. I stated my hourly rate of $80/hr and told her that the job should not exceed $200 unless she wanted lots of revisions, in which case the meter keeps running. She immediately agreed to the price and asked me to begin the project ASAP. I designed 3 initial versions of the ad and made 5 more revisions until she was happy - As we neared completion, I did Inform Kelly that if we were going to keep making revisions that we would need to extend the budget as I had already exceeded the amount of time estimated.
She said that the current version looked great and that she was happy with it, then thanked me for getting it done.
I sent my invoice... reminded at 30 days...and then again at 75 days at which point she apologized and asked me to resend the invoice - I resent my invoice and heard nothing for another week - I followed up again at which point she questions the bill for $200 - Which was the amount we agreed upon. I had already credited her 1/2 hour of extra design time, due to the fact that the logo files she sent me to be included in the ad were unusable and needed to be recreated in order to print properly, she requested numerous revisions which took extra time, AND I had already waived my normal rush fees for same day service as a courtesy. So, at almost 90 days late, she sends me this nasty email saying that the work I did for her should have taken no more than 30 minutes and accusing me of trying to overcharge her by 2 hours. I responded calmly and professionally, explaining the charges, the time required to fix her files and make her requested revisions and reminded her that I am already offering her a reduced rate at the $200 price we agreed upon... No response.
I don't want any of my customers to be unhappy - 90% of my business is referral based and I take pride in customer satisfaction, so I called Kelly about 1 week later to try to have a rational conversation with her, explain the situation, answer any questions and see if we could resolve this. She had no interest in being fair to me or learning why this project actually took more than the 2.5 hours that she was billed. All she wanted was for me to reduce the bill.
Now, I did her a favor by taking the job in the first place - I had already offered her a discount, waived rush fees and gotten her project done when she needed it, the same day. Kelly readily agreed to the $200 amount before the project, but now claims that it is an outrageous amount, even though she said she was happy with my work and we agreed on price before starting..
Kelly doesn't return my calls or emails, when I do reach her, she hangs up on me - She has been extremely unprofessional and proven to be an untrustworthy individual. Kelly says I am being incredibly rude for calling and emailing in an attempt to collect my money. The invoice is now 120 days overdue and I am being rude for trying to collect my money?
She has made it clear that she has no intention of paying. That's why I am posting Kelly Russell on Ripoff Report. She has had plenty of opportuniy to do the right thing and pay me what we agreed upon - I have sent numerous reminders and she has even promised to pay on 3 different occasions - but obviously has never paid.
I cannot give her Lake Worth, FL based company, Two Girls and a Bucket Cleaning Service Review as I have never used the service, but I can say that dealing with owner, Kelly Russell has been an absolute nightmare on all fronts - A totally unreasonable, unethical person who is only looking to take advantage of people. I would not recommend doing business with her in any capacity and avoid her at all costs.