I filed a report with the FBI today regarding Kratom Lounge. From what I understand Mark Taylor operates three well developed and seemingly trustworthy websites but they all perform the same scam. They bill you for product and don't ever send it or respond to any type of communication. They don't answer the phone, they don't answer emails and they address all complaints in a way to imply that it rarely happens or this is one time misunderstanding. I don't understand how they are getting away with this. One person who filed a complaint about a Salvia site that Mark Taylor apparently operates, said they are under federal investigation. Hopefully more people will take the time to complain to the authorities until something gets done. These websites are well promoted online and it is very difficult to find anything negative about them. Go look at comments on facebook and you can see some of their happy customers comments (not).
My experience with this company was typical as those on facebook. I made an order for 52.50 plus 5.95 for priority mail. I waited a week after I received thier confirmation with my order number, and emailed them to provide tracking information. No answer. So I emailed the other two addresses asscociated with the site with the same query. No answer. So I began a little research and found out this is their modus operandi. I then checked my bank account and found that I had not been charged yet, luckily. I knew they would eventually get around to billing me so I cancelled my card instead of waiting to get ripped off. One thing I do know is that they do not use a point of service machine associated with their physical address, they are in Nevada and the POS is in California, which means they record your card information and then use a third party to debit your card and this transaction might not be encrypted. I didn't lose anything, but I am writing this to warn others not to trust this guys flashy websites and network of positive reviews. I might add that I am an ordinary citizen, not in anyway associated with the Kratom business, who likes Kratom and gets really pissed when people jerk me around.
I am very sorry about the experience you had when purchasing from the old Kratom Lounge website. I was glad to read you did not get billed for the order, but it still must be frustrating placing an order and not receiving or even having your order processed.
I want to make this up to you and am very happy to inform you KratomLounge.com was recently purchased and is under new management. Our company has launched a new website design and also upgraded the entire backend operations systems to make sure problems like this do not happen in the future. Our company has years of experience managing e-commerce websites and are doing our best to repair the reputation of KratomLounge.com as they were a well known and reliable kratom vendor until they stopped servicing there orders while they were shutting down the website.
You can read the press release that just went out announcing the purchase of the website here:
I hope you get notified of this reply as I would like to ship this order out to you on the house so you can receive what you ordered and hopefully this will make good on the obiligation that the prior owners did not fulfill.
Please get back to me if you would like this order shipped out for free, and you can rest assured problems like this will not happen again if you do decide to order again from KratomLounge.com
Sorry again for the problem you had and I look forward to hearing from you,
Kratom Lounge Reviews
I filed a report with the FBI today regarding Kratom Lounge. From what I understand Mark Taylor operates three well developed and seemingly trustworthy websites but they all perform the same scam. They bill you for product and don't ever send it or respond to any type of communication. They don't answer the phone, they don't answer emails and they address all complaints in a way to imply that it rarely happens or this is one time misunderstanding. I don't understand how they are getting away with this. One person who filed a complaint about a Salvia site that Mark Taylor apparently operates, said they are under federal investigation. Hopefully more people will take the time to complain to the authorities until something gets done. These websites are well promoted online and it is very difficult to find anything negative about them. Go look at comments on facebook and you can see some of their happy customers comments (not).
My experience with this company was typical as those on facebook. I made an order for 52.50 plus 5.95 for priority mail. I waited a week after I received thier confirmation with my order number, and emailed them to provide tracking information. No answer. So I emailed the other two addresses asscociated with the site with the same query. No answer. So I began a little research and found out this is their modus operandi. I then checked my bank account and found that I had not been charged yet, luckily. I knew they would eventually get around to billing me so I cancelled my card instead of waiting to get ripped off. One thing I do know is that they do not use a point of service machine associated with their physical address, they are in Nevada and the POS is in California, which means they record your card information and then use a third party to debit your card and this transaction might not be encrypted. I didn't lose anything, but I am writing this to warn others not to trust this guys flashy websites and network of positive reviews. I might add that I am an ordinary citizen, not in anyway associated with the Kratom business, who likes Kratom and gets really pissed when people jerk me around.
Please let me apoligize
I am very sorry about the experience you had when purchasing from the old Kratom Lounge website. I was glad to read you did not get billed for the order, but it still must be frustrating placing an order and not receiving or even having your order processed.
I want to make this up to you and am very happy to inform you KratomLounge.com was recently purchased and is under new management. Our company has launched a new website design and also upgraded the entire backend operations systems to make sure problems like this do not happen in the future. Our company has years of experience managing e-commerce websites and are doing our best to repair the reputation of KratomLounge.com as they were a well known and reliable kratom vendor until they stopped servicing there orders while they were shutting down the website.
You can read the press release that just went out announcing the purchase of the website here:
http://www.webwire.com/ViewPressRel.asp?aId=192663#.VGI8rPmsVgY
I hope you get notified of this reply as I would like to ship this order out to you on the house so you can receive what you ordered and hopefully this will make good on the obiligation that the prior owners did not fulfill.
Please get back to me if you would like this order shipped out for free, and you can rest assured problems like this will not happen again if you do decide to order again from KratomLounge.com
Sorry again for the problem you had and I look forward to hearing from you,
-Christina Parker
KratomLounge.com