My wife and I went to Cancun in April 2014 for a promotion offer of Krystal Vacations Internation. They sold us on a deal and showed great discounts on hotels, resorts and airfare. In fact some how they showed on there computor a rate from our home city of Roanoke Va. to Cancun for the dates of our 44th wedding aniversary that was 200.00 less than we just paid. That in itself almost sold us into buying some space at the Krystal. But when they showed us how if we didn't use our weeks they would rent them for us and in time all of the money we paid in would come back through the rentals. We could still traver very cheaply and make money at the same time.
They promised that the rentals in Cancun go so quickly the we would see money back within 90 days. When nothing happened in 90 days except our regular payments we started to call Krystal. Then they were told that a broker had been given our rooms to book clients for us. After finally reaching someone at Global Resort Connections 2250 NW 114th Ave Unit 1M (800-122-5151) and talking to Jay we were told the peak season fo Cancun was later in the year and they had us down to rent. Waited till October to call and were told the same thing. Called in April this year and were told things were looking good and should be getting a call by June to see where we want money sent.
I sure hope you folks can help us resolve this matter, because now our maintance fees of over 800.00 are due and will be turned over to a collection agency if not paid.
Please let us know if you need any more info, and look forward to hearing from you soon.
Stay away from all travel vacation clubs and resorts. This one changed the rental package and turn it into an investment where you would not use your weeks in the resort and they would rent them for you for the first 5 year and you would get your money back in two years and you will profit the remainder of the 3 years while at the same time, you could use vacation packages in other resorts for $399.00 per week. At the same time, they will back it up with a certificate from Lloyds od London that will give you your money back if there was a hurricane or a natural disaster where you could not rent your weeks. LIE, LIE, LIE, LIE, AND YOU LOST YOUR MONEY.
The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss ""excursion options and to welcome the guest"". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another ""agent"" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales.
After viewing the rooms, the guest is taken down to the private office where the sales team meets with you. When you begin to ask cost questions, they turn the guest over to another sales person, and when the guest is not satisfied by the answers, which are vague and contradictory, they turn the guest over to another more skilled and fast-talking salesman who is the ""closer"". My closer appeared as soon as I produced a calculator.
The closer writes scribbled notes on several pieces of paper, stating that the guest can buy ""weeks"", which are turned over to a resales agency in the US, and you are assurred a $6,000.00 USD return above the initial 12,000 investment, equal to $18,000 within 18 months. Barring any hurricane damages, the guest is almost guaranteed the quoted return. They give the guest 20 minutes to think it over, stating that you have the right to cancel the transaction within 5 business days.
After filling out and signing the agreement, the guest in then shown the maintenance fee ($500.00+ per week), handed receipts for charges made to open a MasterCard account in the guest's name for $12,000 (which were not signed by me until after the money was charged to the new credit card account), then disclosing the credit card number and many forms to fill out to automatically buy 1) rights of a resale company to handle your 26 weeks of timeshare sales, 2) membership to RCI, the vacation club resort options company, 3) subscription to the magazine listing vacation options, 4) coupons to use the other two Krystal resorts in Mexico up to the year 2023 every other year.
I was stupified and sure I would research and find this too good to be true, and opt out of this agreement. Since I was leaving the next day to return to the US, I did not argue and decided to handle the matter upon return, where I could do Internet research on this company. Many online complaints!!!
By the first business day after the agreement was signed, I sent a fax and a copy of the fax receipt confirmation to the offices of KIVC cancelling my agreement. I had read online that others who had used registered mail did not get a response and the 5 business days had elapsed. Now I had automatic confirmation that I had cancelled and that they had received my cancellation.
Next I called the credit card company, explained that I had cancelled the transaction, and the credit card company immediately cancelled my card and sent me affidavit forms to prepare should the charges be challenged by KIVC. I then called the resales company and informed them that I had cancelled the agreement and that I did not own any timeshares for them to resell. They in turn called the credit card company on my behalf and removed their charges from my credit card account. They were very responsive and NICE.
I followed up by contacting the timeshares rewards/exchanges company and was grateful to find out that I was not yet listed as a member, so no fees would be filed.
To this date, I have still not received a response from KIVC or any QC or sales person acknowledging my cancellation. Fortunately, according to my attorney, I have sufficient documentation that I attempted to cancel and will not be held liable for ONE PENNY.
Readers, if you find yourself making a bad decision like I did, take matters into your own hands, make as many calls as you can find phone and fax numbers for in your information packet, inform all associated company's policies that you HAVE CANCELLED your agreement and you can avoid any charges for this investment if you change your mind when you have a chance to read all the fine print and research others' experiences.
I am writing this story to ensure that this does not happen to anyone else. There are hundreds of dollars in hidden fees that are not revealed until after the agreement is signed. Get your free breakfast if you must, but you have no obligation!
Krystal International Vacation Club Reviews
My wife and I went to Cancun in April 2014 for a promotion offer of Krystal Vacations Internation. They sold us on a deal and showed great discounts on hotels, resorts and airfare. In fact some how they showed on there computor a rate from our home city of Roanoke Va. to Cancun for the dates of our 44th wedding aniversary that was 200.00 less than we just paid. That in itself almost sold us into buying some space at the Krystal. But when they showed us how if we didn't use our weeks they would rent them for us and in time all of the money we paid in would come back through the rentals. We could still traver very cheaply and make money at the same time.
They promised that the rentals in Cancun go so quickly the we would see money back within 90 days. When nothing happened in 90 days except our regular payments we started to call Krystal. Then they were told that a broker had been given our rooms to book clients for us. After finally reaching someone at Global Resort Connections 2250 NW 114th Ave Unit 1M (800-122-5151) and talking to Jay we were told the peak season fo Cancun was later in the year and they had us down to rent. Waited till October to call and were told the same thing. Called in April this year and were told things were looking good and should be getting a call by June to see where we want money sent.
I sure hope you folks can help us resolve this matter, because now our maintance fees of over 800.00 are due and will be turned over to a collection agency if not paid.
Please let us know if you need any more info, and look forward to hearing from you soon.
Donnie and Gail Hudgins
Stay away from all travel vacation clubs and resorts. This one changed the rental package and turn it into an investment where you would not use your weeks in the resort and they would rent them for you for the first 5 year and you would get your money back in two years and you will profit the remainder of the 3 years while at the same time, you could use vacation packages in other resorts for $399.00 per week. At the same time, they will back it up with a certificate from Lloyds od London that will give you your money back if there was a hurricane or a natural disaster where you could not rent your weeks. LIE, LIE, LIE, LIE, AND YOU LOST YOUR MONEY.
The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss ""excursion options and to welcome the guest"". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another ""agent"" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales.
After viewing the rooms, the guest is taken down to the private office where the sales team meets with you. When you begin to ask cost questions, they turn the guest over to another sales person, and when the guest is not satisfied by the answers, which are vague and contradictory, they turn the guest over to another more skilled and fast-talking salesman who is the ""closer"". My closer appeared as soon as I produced a calculator.
The closer writes scribbled notes on several pieces of paper, stating that the guest can buy ""weeks"", which are turned over to a resales agency in the US, and you are assurred a $6,000.00 USD return above the initial 12,000 investment, equal to $18,000 within 18 months. Barring any hurricane damages, the guest is almost guaranteed the quoted return. They give the guest 20 minutes to think it over, stating that you have the right to cancel the transaction within 5 business days.
After filling out and signing the agreement, the guest in then shown the maintenance fee ($500.00+ per week), handed receipts for charges made to open a MasterCard account in the guest's name for $12,000 (which were not signed by me until after the money was charged to the new credit card account), then disclosing the credit card number and many forms to fill out to automatically buy 1) rights of a resale company to handle your 26 weeks of timeshare sales, 2) membership to RCI, the vacation club resort options company, 3) subscription to the magazine listing vacation options, 4) coupons to use the other two Krystal resorts in Mexico up to the year 2023 every other year.
I was stupified and sure I would research and find this too good to be true, and opt out of this agreement. Since I was leaving the next day to return to the US, I did not argue and decided to handle the matter upon return, where I could do Internet research on this company. Many online complaints!!!
By the first business day after the agreement was signed, I sent a fax and a copy of the fax receipt confirmation to the offices of KIVC cancelling my agreement. I had read online that others who had used registered mail did not get a response and the 5 business days had elapsed. Now I had automatic confirmation that I had cancelled and that they had received my cancellation.
Next I called the credit card company, explained that I had cancelled the transaction, and the credit card company immediately cancelled my card and sent me affidavit forms to prepare should the charges be challenged by KIVC. I then called the resales company and informed them that I had cancelled the agreement and that I did not own any timeshares for them to resell. They in turn called the credit card company on my behalf and removed their charges from my credit card account. They were very responsive and NICE.
I followed up by contacting the timeshares rewards/exchanges company and was grateful to find out that I was not yet listed as a member, so no fees would be filed.
To this date, I have still not received a response from KIVC or any QC or sales person acknowledging my cancellation. Fortunately, according to my attorney, I have sufficient documentation that I attempted to cancel and will not be held liable for ONE PENNY.
Readers, if you find yourself making a bad decision like I did, take matters into your own hands, make as many calls as you can find phone and fax numbers for in your information packet, inform all associated company's policies that you HAVE CANCELLED your agreement and you can avoid any charges for this investment if you change your mind when you have a chance to read all the fine print and research others' experiences.
I am writing this story to ensure that this does not happen to anyone else. There are hundreds of dollars in hidden fees that are not revealed until after the agreement is signed. Get your free breakfast if you must, but you have no obligation!
Cancun Scamee
Lansdale, Pennsylvania
U.S.A.