BEWARE! Do not stay at this hotel. The owner and GM are scammers, cheats, and liars. They take cash for rooms and pocket it instead of putting it in the till. They use and share patrons' credit card information. La Quinta corporate will not investigate as it is a franchise! They also steal property. I can't believe they have not been investigated by the IRS. Below are ACTUAL google reviews. These are only the people that take the time to rant about their experience--imagine how many more victims there are!
I got a call from Ron Tocci the GM and he not only agreed that his employee Mike acted that way but then proceeded to make excuses for him. He told me since we did not actually stay at the hotel that he could only comp my room if I stayed with them again but said I might feel uncomfortable because Mike would be working the front desk so was I really sure if I wanted to come back. I am just flabbergasted at this point not only was I called a liar, threatened, but also discriminated against. I told Ron that as a GM I would think he would handle these types of situations with a lot more concern he replied why are we having a long winded conversation if I wont be coming back then hung up the phone on me.
Please know that its people like this that ruin companies and drive away commerce in small towns like Tomball and other communities. I will never come back to this establishment and asked you give it a second thought before staying at the La Quinta Inn.
The booking was for April 17th for one night, two queen beds for $150 via Hotels.Com to attend an awards ceremony at Purdue. Before I arrived I received a very rude phone call from a woman at the front desk at 12:11 PM stating that they needed a credit card to hold the room past 6 p.m. or else the room could be sold if I checked in past that time. I said "that won't be a problem as we have to be there before 6 anyway." She says "well if you don't give me a credit card we can sell your room" I said "that won't be a problem, we're going to be there before that time so we don't need the room "held" ". She says "well we're very very busy so." My response is "that's fine, as I stated we don't need the room held as we will be there to check in before that time" and she hung up on me. Sweetie, you called me. When we got there at 5 p.m there were about 6 cars in the parking lot and NOBODY AT ALL in the lobby or hallways. I was immediately put off but the woman I checked in with at the front desk didn't sound like the rude, customer service illiterate woman who called me earlier so I didn't say anything. She was sweet and efficient and we didn't have any issues with her (I think her name started with an A).
Immediately when I get into the room I notice the overwhelmingly strong smell of air freshener and make a comment on it to my mother who agrees that somebody either sprayed A LOT of spray or there are diffuser reeds shoved into the vents. The air conditioner is on and the heat is set to high so the room is hot. I turn it off and my mother and I go exploring. We get back at about 11 and take showers and plan our itinerary for tomorrow. I turn the air conditioning on to cool at the low fan setting and immediately the worst, most overwhelming mildew smell blows straight into my face.It was very obvious then that the spray was used to cover the mildew smell. I can feel the sinuses at the back of my neck swell up immediately and I tell mom we have to leave or I won't be able to go to the awards ceremony the next day and might have to go to the hospital instead. My mom stays in the room to pack up all our items quickly in hopes they won't reek of mildew and I go downstairs to talk to the front desk. I talk to David who tells me that the manager (KIM HERR) refuses to talk to me (he is texting her on his cell phone) and that she says there's nothing they can do until maintenance checks it out the next morning. I ask him to ask her how she expects me to stay in a room that is not habitable and he tells me Kim won't be in until Monday (it is Friday evening at almost midnight). We say okay and leave. We called Hotels.Com and they relocate us completely out of our own pockets (an extra $100) to a Super 8 motel (see my review for them, they're awesome) 30 minutes away from our intended location of West Lafayette in Frankfort. I call Chase on the way to the hotel while I am breaking out into hives and explain my situation so I can dispute the charge. Hotels.Com says there's nothing they can do as I didn't give them any money. Super duper classy group of people I'm working with.
I call La Quinta front desk the next evening on Saturday at 4:53 p.m. to ask why I received an email earlier that day stating that my charge won't be refunded because I checked out too late and why there was no mention of the horrific mildew problem that made the room uninhabitable. I ask the front desk woman who answered what maintenance said as I was told they would check the room the next morning and she told me there was nothing wrong with the room. I ask "what did maintenance say specifically about the air conditioning and vents?" and she says "there aren't any notes." So....somehow she knows there is nothing wrong with the room but she will not tell me what maintenance said and suddenly there aren't any notes? How did she know what was wrong with the room then? I ask her what she means by there aren't any notes and she tells me she can't authorize anything because Kim Herr won't be there until Monday. I say ok thank you and hang up. Very, very, very shady.
Kim Herr, the manager, calls me Monday April 20th at 1:25 p.m. This is as close to verbatim as one can get. It wasn't hard to remember everything she said because she kept repeating "there's nothing wrong with the room" over and over again. Really.
Me: Hello?
Kim Herr: Is this Whitney?
Me: Speaking
Kim Herr: Hi this is Kim, the manager at La Quinta. Um, there's nothing wrong with the room
At this point I resolve to make this conversation as short as possible because I realize that I am not dealing with a reasonable person.
Me: What do you mean there's nothing wrong with the room? I had an allergic reaction to the mildew. Did you check the air conditioning? What did maintenance say?
Kim Herr: We PRE-CHECKED the room, myself, the assistance manager (Barbara G?) , and maintenance and determined there was nothing wrong with the room.
Me: You didn't answer my question about maintenance.So neither maintenance nor you smelled the mildew from the air conditioner?
Kim: There's nothing wrong with the room.
Me: There was something wrong with the room because the mildew smell was coming out of the air conditioner and I..
Kim Herr: *interrupting* The air conditioning is automatic.
Me: The air conditioning was not on when I entered the room, it was on the heat setting and hot air was blowing out of it.
Kim Herr: Well, maybe the person who was in there before you had the air conditioner on heat for a while and that's what caused the smell. Sometimes when you switch from heat to cool that happens.
Me: So you didn't check it?
Kim Herr: I did pre-check the room and there's nothing wrong with the room. There's nothing wrong with the room.
Me. That's fine I'll be contesting this with my bank.
So to recap, I have received THREE different excuses pertaining to my mildew stinking room from the front desk woman and manager Kim Herr. Kim never stated to me that the room was checked by anyone after I left. There was never any apology or recognition of the fact that I left the room and had to stay at another motel.
1. Maintenance checked it the next morning (April 18th) as told to me by the front desk woman (on 4/18) and determined that there was no problem
2. Maintenance did not take any notes so they didn't actually check and I have to wait for a manager on Monday also 4/18)
3. The room was pre-checked and there was nothing wrong (as told to me by Kim on 4/20)
4. The air-conditioning is automatic and even though the room was "pre-checked" and the heat was on and the mildew was caused by the previous occupant using the heat (Kim again on 4/20)
She never stated that the room was checked after I left.
Four different excuses, no apology whatsoever, no offer of compensation and no sense of responsibility at all.I have written a physical letter to La Quinta corporate and have filed complaints with Chase, La Quinta's customer service, Hotels.Com as well as Purdue so they can warn other students. The reviews she responds to on TripAdvisor used to be under the name Kim Etzler or Kim E. Multiple reviews talking about her rudeness. Read her dismissive responses yourself. Much nicer on TripAdvisor than she is face-to-face/on the phone but I have never seen so many variations of "There was nothing wrong with *insert whatever here*" in my whole entire life. http://www.tripadvisor.com/Hotel_Review-g37242-d232330-Reviews-or10-La_Quinta_Inn_Suites_Lafayette-Lafayette_Indiana.html#REVIEWS. Learn to take some responsibility Kim and Barbara. Everything that is wrong with your motel is not somebody else's fault and multiple people aren't going to lie about mold and mildew and then continue to pay out of pocket to go stay somewhere else. I didn't stroke out and hallucinate the smell of mildew nor did I hallucinate the sinus-induced headache or hives I suffered from after I left the room. Horrible customer service.
La quinta in kyle tx, beware of breezy, she will plant trash in your room in order to overcharge your credit card. Breezy is the manager.andshe will put fraudulent charges on your card.
I stayed one night and the room smelled of cigarett, and when I looked out the window, there was a ugly view of a junk yard, overall experience, bad smell with a junk view, cost for this ,150 was agreed , and 400 was harged.
So beware of la quinta in kyle tx, bad rooms with bad views, and breesy will steel your money via credit card fraud. I
La Quinta Inn & Suites Reviews
BEWARE! Do not stay at this hotel. The owner and GM are scammers, cheats, and liars. They take cash for rooms and pocket it instead of putting it in the till. They use and share patrons' credit card information. La Quinta corporate will not investigate as it is a franchise! They also steal property. I can't believe they have not been investigated by the IRS. Below are ACTUAL google reviews. These are only the people that take the time to rant about their experience--imagine how many more victims there are!
I got a call from Ron Tocci the GM and he not only agreed that his employee Mike acted that way but then proceeded to make excuses for him. He told me since we did not actually stay at the hotel that he could only comp my room if I stayed with them again but said I might feel uncomfortable because Mike would be working the front desk so was I really sure if I wanted to come back. I am just flabbergasted at this point not only was I called a liar, threatened, but also discriminated against. I told Ron that as a GM I would think he would handle these types of situations with a lot more concern he replied why are we having a long winded conversation if I wont be coming back then hung up the phone on me.
Please know that its people like this that ruin companies and drive away commerce in small towns like Tomball and other communities. I will never come back to this establishment and asked you give it a second thought before staying at the La Quinta Inn.
The booking was for April 17th for one night, two queen beds for $150 via Hotels.Com to attend an awards ceremony at Purdue. Before I arrived I received a very rude phone call from a woman at the front desk at 12:11 PM stating that they needed a credit card to hold the room past 6 p.m. or else the room could be sold if I checked in past that time. I said "that won't be a problem as we have to be there before 6 anyway." She says "well if you don't give me a credit card we can sell your room" I said "that won't be a problem, we're going to be there before that time so we don't need the room "held" ". She says "well we're very very busy so." My response is "that's fine, as I stated we don't need the room held as we will be there to check in before that time" and she hung up on me. Sweetie, you called me. When we got there at 5 p.m there were about 6 cars in the parking lot and NOBODY AT ALL in the lobby or hallways. I was immediately put off but the woman I checked in with at the front desk didn't sound like the rude, customer service illiterate woman who called me earlier so I didn't say anything. She was sweet and efficient and we didn't have any issues with her (I think her name started with an A).
Immediately when I get into the room I notice the overwhelmingly strong smell of air freshener and make a comment on it to my mother who agrees that somebody either sprayed A LOT of spray or there are diffuser reeds shoved into the vents. The air conditioner is on and the heat is set to high so the room is hot. I turn it off and my mother and I go exploring. We get back at about 11 and take showers and plan our itinerary for tomorrow. I turn the air conditioning on to cool at the low fan setting and immediately the worst, most overwhelming mildew smell blows straight into my face.It was very obvious then that the spray was used to cover the mildew smell. I can feel the sinuses at the back of my neck swell up immediately and I tell mom we have to leave or I won't be able to go to the awards ceremony the next day and might have to go to the hospital instead. My mom stays in the room to pack up all our items quickly in hopes they won't reek of mildew and I go downstairs to talk to the front desk. I talk to David who tells me that the manager (KIM HERR) refuses to talk to me (he is texting her on his cell phone) and that she says there's nothing they can do until maintenance checks it out the next morning. I ask him to ask her how she expects me to stay in a room that is not habitable and he tells me Kim won't be in until Monday (it is Friday evening at almost midnight). We say okay and leave. We called Hotels.Com and they relocate us completely out of our own pockets (an extra $100) to a Super 8 motel (see my review for them, they're awesome) 30 minutes away from our intended location of West Lafayette in Frankfort. I call Chase on the way to the hotel while I am breaking out into hives and explain my situation so I can dispute the charge. Hotels.Com says there's nothing they can do as I didn't give them any money. Super duper classy group of people I'm working with.
I call La Quinta front desk the next evening on Saturday at 4:53 p.m. to ask why I received an email earlier that day stating that my charge won't be refunded because I checked out too late and why there was no mention of the horrific mildew problem that made the room uninhabitable. I ask the front desk woman who answered what maintenance said as I was told they would check the room the next morning and she told me there was nothing wrong with the room. I ask "what did maintenance say specifically about the air conditioning and vents?" and she says "there aren't any notes." So....somehow she knows there is nothing wrong with the room but she will not tell me what maintenance said and suddenly there aren't any notes? How did she know what was wrong with the room then? I ask her what she means by there aren't any notes and she tells me she can't authorize anything because Kim Herr won't be there until Monday. I say ok thank you and hang up. Very, very, very shady.
Kim Herr, the manager, calls me Monday April 20th at 1:25 p.m. This is as close to verbatim as one can get. It wasn't hard to remember everything she said because she kept repeating "there's nothing wrong with the room" over and over again. Really.
Me: Hello?
Kim Herr: Is this Whitney?
Me: Speaking
Kim Herr: Hi this is Kim, the manager at La Quinta. Um, there's nothing wrong with the room
At this point I resolve to make this conversation as short as possible because I realize that I am not dealing with a reasonable person.
Me: What do you mean there's nothing wrong with the room? I had an allergic reaction to the mildew. Did you check the air conditioning? What did maintenance say?
Kim Herr: We PRE-CHECKED the room, myself, the assistance manager (Barbara G?) , and maintenance and determined there was nothing wrong with the room.
Me: You didn't answer my question about maintenance.So neither maintenance nor you smelled the mildew from the air conditioner?
Kim: There's nothing wrong with the room.
Me: There was something wrong with the room because the mildew smell was coming out of the air conditioner and I..
Kim Herr: *interrupting* The air conditioning is automatic.
Me: The air conditioning was not on when I entered the room, it was on the heat setting and hot air was blowing out of it.
Kim Herr: Well, maybe the person who was in there before you had the air conditioner on heat for a while and that's what caused the smell. Sometimes when you switch from heat to cool that happens.
Me: So you didn't check it?
Kim Herr: I did pre-check the room and there's nothing wrong with the room. There's nothing wrong with the room.
Me. That's fine I'll be contesting this with my bank.
So to recap, I have received THREE different excuses pertaining to my mildew stinking room from the front desk woman and manager Kim Herr. Kim never stated to me that the room was checked by anyone after I left. There was never any apology or recognition of the fact that I left the room and had to stay at another motel.
1. Maintenance checked it the next morning (April 18th) as told to me by the front desk woman (on 4/18) and determined that there was no problem
2. Maintenance did not take any notes so they didn't actually check and I have to wait for a manager on Monday also 4/18)
3. The room was pre-checked and there was nothing wrong (as told to me by Kim on 4/20)
4. The air-conditioning is automatic and even though the room was "pre-checked" and the heat was on and the mildew was caused by the previous occupant using the heat (Kim again on 4/20)
She never stated that the room was checked after I left.
Four different excuses, no apology whatsoever, no offer of compensation and no sense of responsibility at all.I have written a physical letter to La Quinta corporate and have filed complaints with Chase, La Quinta's customer service, Hotels.Com as well as Purdue so they can warn other students. The reviews she responds to on TripAdvisor used to be under the name Kim Etzler or Kim E. Multiple reviews talking about her rudeness. Read her dismissive responses yourself. Much nicer on TripAdvisor than she is face-to-face/on the phone but I have never seen so many variations of "There was nothing wrong with *insert whatever here*" in my whole entire life. http://www.tripadvisor.com/Hotel_Review-g37242-d232330-Reviews-or10-La_Quinta_Inn_Suites_Lafayette-Lafayette_Indiana.html#REVIEWS. Learn to take some responsibility Kim and Barbara. Everything that is wrong with your motel is not somebody else's fault and multiple people aren't going to lie about mold and mildew and then continue to pay out of pocket to go stay somewhere else. I didn't stroke out and hallucinate the smell of mildew nor did I hallucinate the sinus-induced headache or hives I suffered from after I left the room. Horrible customer service.
La quinta in kyle tx, beware of breezy, she will plant trash in your room in order to overcharge your credit card. Breezy is the manager.andshe will put fraudulent charges on your card.
I stayed one night and the room smelled of cigarett, and when I looked out the window, there was a ugly view of a junk yard, overall experience, bad smell with a junk view, cost for this ,150 was agreed , and 400 was harged.
So beware of la quinta in kyle tx, bad rooms with bad views, and breesy will steel your money via credit card fraud. I