Leisure Products, Inc ordered work to completed in a neighboring town. Justin, the service tech, assured us that they would pay with a company credit card (we would not accept this work order ortherwise), that although he was repeatedly told the work would be in excess of $300 his Not To Exceed of $195 wouldn't be a problem. He wouldn't send a reviesed NTE as he'd "take care of it" when we submitted the bill. He really made it sound like it was not a problem along with not giving me a Work Order number. This was accepted as we have found after 27 years of being in business that companies have different protocol. Upon completion of the customer approved service work for LPI, Justin then turned us over to accounts payable who informed us that they do not pay via credit card. Jeff Cardin, customer service manager, then went on to disput our $347.15 bill. He stated it exceeded the NTE, he stated we over charged for mileage (our actual verses what he found on google), that we charge too much for travel time, that we are charging an administrative fee, that it isn't right that we have an intial service call fee for the first hour that is higher than subsequent hours.
On 5-16-14 we finally received payment of $195 for the work completed on 4-21-14. Leisrue Products, Inc shorted our check by $152.15 because as Jeff Cardin said, we charge too much and for example, we make more money than his wife does and she's a nurse. He did not want to pay us our standard rate, what we bill all of our customers although LPI, Inc was told up front how we charge and accepted that.
LPI, Inc was in a fired up hurry to tell us anything to get us to take this job here in Missouri apparently, all the while knowing that we would have no recourse for how they would pay the actual bill in Tennesse. It isn't in our budget to take a company to small claims court for $152.15. It is the principal of the matter that is at stake. LPI knew what we charged, approved it to instiagate getting the job done then renigged on actually paying our full invoice once we had their warrenty work finished.
Leisure Products, Inc Reviews
Leisure Products, Inc ordered work to completed in a neighboring town. Justin, the service tech, assured us that they would pay with a company credit card (we would not accept this work order ortherwise), that although he was repeatedly told the work would be in excess of $300 his Not To Exceed of $195 wouldn't be a problem. He wouldn't send a reviesed NTE as he'd "take care of it" when we submitted the bill. He really made it sound like it was not a problem along with not giving me a Work Order number. This was accepted as we have found after 27 years of being in business that companies have different protocol. Upon completion of the customer approved service work for LPI, Justin then turned us over to accounts payable who informed us that they do not pay via credit card. Jeff Cardin, customer service manager, then went on to disput our $347.15 bill. He stated it exceeded the NTE, he stated we over charged for mileage (our actual verses what he found on google), that we charge too much for travel time, that we are charging an administrative fee, that it isn't right that we have an intial service call fee for the first hour that is higher than subsequent hours.
On 5-16-14 we finally received payment of $195 for the work completed on 4-21-14. Leisrue Products, Inc shorted our check by $152.15 because as Jeff Cardin said, we charge too much and for example, we make more money than his wife does and she's a nurse. He did not want to pay us our standard rate, what we bill all of our customers although LPI, Inc was told up front how we charge and accepted that.
LPI, Inc was in a fired up hurry to tell us anything to get us to take this job here in Missouri apparently, all the while knowing that we would have no recourse for how they would pay the actual bill in Tennesse. It isn't in our budget to take a company to small claims court for $152.15. It is the principal of the matter that is at stake. LPI knew what we charged, approved it to instiagate getting the job done then renigged on actually paying our full invoice once we had their warrenty work finished.