I went to lenscrafters in Saratoga Springs in March. they checked my eyes out and fitted me with a $500 set of glasses. the tech said that they would take some time to adjust to. it has been 4 months now and no adjustment has taken place. i can actually see better without the new glasses than I can with them. i called and wrote emails to no avail. the one email i received said that i should see an opthomologis. now tell me. isn't that something that they should have told me before issuing a $500 set of glasses? i am certainly upset that now i am out $500 and still cannot see with the glasses that they gave me. they should have told me to see the opthomologist before ripping me off the $500
MY Rip Off Report COMPLAINT ABOUT LENSCRAFTERS IN KENNESAW, Ga.
LensCrafters
Town Center At Cobb
400 Ernest W Barrett Pkwy Nw Ste 100
Kennesaw, GA (770) 421-0507
13 months ago I purchased 3 pair of glasses (frames and lenses) for about $550-600 from the LensCrafters store in Kennesaw, Ga. Got good service from Dave at that time.
A recent eye exam from my optometrist revealed that my right eye prescription had changed while the left eye remained the same.
I went to the LensCrafters on Friday Oct 17, 2014, Dave had just left and I spoke to another sales person. I wanted to obtain a replacement for the right lenses but they tried to 'up sell' the matter wanting to do both right and left lenses.
My optician had warned me that I should expect this and firmly told me that I did NOT need to replace both lenses, just the right one and she put this onto the script.
I was not interested in buying something that was not needed and left.
My complaint to the customer non-service people at this chain got an unsatisfactory reply.
I want my complaint to be on file so that future potential customers will know that this chain had no interest in customer service for existing customers and is only going to charge the most they can from customers as they attempted to do in my case.
LensCrafters, Inc. Reviews
I went to lenscrafters in Saratoga Springs in March. they checked my eyes out and fitted me with a $500 set of glasses. the tech said that they would take some time to adjust to. it has been 4 months now and no adjustment has taken place. i can actually see better without the new glasses than I can with them. i called and wrote emails to no avail. the one email i received said that i should see an opthomologis. now tell me. isn't that something that they should have told me before issuing a $500 set of glasses? i am certainly upset that now i am out $500 and still cannot see with the glasses that they gave me. they should have told me to see the opthomologist before ripping me off the $500
MY Rip Off Report COMPLAINT ABOUT LENSCRAFTERS IN KENNESAW, Ga.
LensCrafters
Town Center At Cobb
400 Ernest W Barrett Pkwy Nw Ste 100
Kennesaw, GA (770) 421-0507
13 months ago I purchased 3 pair of glasses (frames and lenses) for about $550-600 from the LensCrafters store in Kennesaw, Ga. Got good service from Dave at that time.
A recent eye exam from my optometrist revealed that my right eye prescription had changed while the left eye remained the same.
I went to the LensCrafters on Friday Oct 17, 2014, Dave had just left and I spoke to another sales person. I wanted to obtain a replacement for the right lenses but they tried to 'up sell' the matter wanting to do both right and left lenses.
My optician had warned me that I should expect this and firmly told me that I did NOT need to replace both lenses, just the right one and she put this onto the script.
I was not interested in buying something that was not needed and left.
My complaint to the customer non-service people at this chain got an unsatisfactory reply.
I want my complaint to be on file so that future potential customers will know that this chain had no interest in customer service for existing customers and is only going to charge the most they can from customers as they attempted to do in my case.