I bought these cameras! four in total on June 22 2014 directly from the Lorex website. I installed them over the Fourth of July holiday. the first camera quit working three days after it was installed. lorex sent me a replacement. on 11-20-14 another camera quit working I tried for two days to contact Lorax finally I was able to get a hold of them on Saturday 11-22-14 the tech I was talking to told me he needed the model number I explained to him the cameras are already mounted and that they were 11 feet off the ground I would have to get a ladder to get a model number and I would contact them again on Monday with the information that is when he gave me a ticket number 566070. had to use a magnify glass I got the model number off the camera that quit working this is when I discovered that the model number wasn't the same number as the cameras that I ordered. I tried contacting Lorex again on Monday I was on hold for two hours before I gave up I tried calling back again at about 10 a clock Mountain time this is when I discovered there was an option for me to push where they would call me back, after six hours I was contacted by customer service representative, I told her I was having problems with the camera! before I had a chance to tell the customer service agent they sent me the wrong cameras she told me I had the wrong department she was going to transfer me to the tech department I told her I didn't have time to wait for two or three hours before I had a chance to talk anymore she transferred me over and put me back on hold. I finally got a hold of the Lorax tech today 11/26/14 he told me there's nothing he could do about them sending me the wrong Cameras I had to talk to customer service this is a Classic Case of bait and switch. so it is now 2/2/15 i just had the 3rd camera go down 2 days ago, what the hell! is LOREX bald face ripping us off? I have some older 480TVL cameras that blow these 600TVL cams a way! so I guess I just got F* out of $200 Dollars and they are still selling this garbage to the U.S.A.
I ordered a 4 camera security system, less than a year later the dvr recorder was stolen. I asked for a replacement, they sent me a "upgraded" dvr. All I needed was a receiving antenna!! After speaking to and being passed from technical advise to service and back to sales Several times their only solution to my $25 antenna needed. Buy a 4 camera system for $750 with another drv just to get the antenna!!!! They never let me even talk to a sales manager so I could explain my situation. "we don't break kits". So now I have 4 useless cameras mounted to my home and A monitor with no sane solution from them. I told them I was robbed and it was very important to get my security system working Again. They said call back tomorrow. I did only to be cut short of a sales manager by the technical support crew. Thanks alot lorex your actions of fact speak volumes about your Business ethics and integrity.
Lorex Technology Inc. Reviews
I bought these cameras! four in total on June 22 2014 directly from the Lorex website. I installed them over the Fourth of July holiday. the first camera quit working three days after it was installed. lorex sent me a replacement. on 11-20-14 another camera quit working I tried for two days to contact Lorax finally I was able to get a hold of them on Saturday 11-22-14 the tech I was talking to told me he needed the model number I explained to him the cameras are already mounted and that they were 11 feet off the ground I would have to get a ladder to get a model number and I would contact them again on Monday with the information that is when he gave me a ticket number 566070. had to use a magnify glass I got the model number off the camera that quit working this is when I discovered that the model number wasn't the same number as the cameras that I ordered. I tried contacting Lorex again on Monday I was on hold for two hours before I gave up I tried calling back again at about 10 a clock Mountain time this is when I discovered there was an option for me to push where they would call me back, after six hours I was contacted by customer service representative, I told her I was having problems with the camera! before I had a chance to tell the customer service agent they sent me the wrong cameras she told me I had the wrong department she was going to transfer me to the tech department I told her I didn't have time to wait for two or three hours before I had a chance to talk anymore she transferred me over and put me back on hold. I finally got a hold of the Lorax tech today 11/26/14 he told me there's nothing he could do about them sending me the wrong Cameras I had to talk to customer service this is a Classic Case of bait and switch. so it is now 2/2/15 i just had the 3rd camera go down 2 days ago, what the hell! is LOREX bald face ripping us off? I have some older 480TVL cameras that blow these 600TVL cams a way! so I guess I just got F* out of $200 Dollars and they are still selling this garbage to the U.S.A.
I ordered a 4 camera security system, less than a year later the dvr recorder was stolen. I asked for a replacement, they sent me a "upgraded" dvr. All I needed was a receiving antenna!! After speaking to and being passed from technical advise to service and back to sales Several times their only solution to my $25 antenna needed. Buy a 4 camera system for $750 with another drv just to get the antenna!!!! They never let me even talk to a sales manager so I could explain my situation. "we don't break kits". So now I have 4 useless cameras mounted to my home and A monitor with no sane solution from them. I told them I was robbed and it was very important to get my security system working Again. They said call back tomorrow. I did only to be cut short of a sales manager by the technical support crew. Thanks alot lorex your actions of fact speak volumes about your Business ethics and integrity.