This is the second time that I have used this company. No poblem the first time around. This time I paid with a check. the check cleard a few days ago and they still have not shipped my product. And they can't tell me when it will ship.This is no way to keep a customer!
Monex contract (in such small print it can not easily be read) initially says 90 months. The salesman advised this was not good and shortened it to 48 months. He advised me that in 48 months the terminal would be out of date and so would any other arrangements and Monex would be in touch before the end of the term to make arrangements to update with new equipment and anything else that would need to be addressed.
One paper attached advised to call to return the terminal at the end of the contract period of 48 months. When this was attempted, the Monex rep sent an email stating the contract was for 90 months. When they were advised the contract had been signed for 48 months, they then changed their story to state the contract states the non-renwal has to be sent in 120 days before end of contract or it automatically renews for another 90 months. With this came a demand for $5000.
Previously my wife sold her business and the same person at Monex lied to her and when she asked to speak to his manager he responded with "Who do you think you are?" And multiple times he told her 'We'll see you in court.
Monex Precious Metals Reviews
This is the second time that I have used this company. No poblem the first time around. This time I paid with a check. the check cleard a few days ago and they still have not shipped my product. And they can't tell me when it will ship.This is no way to keep a customer!
Monex contract (in such small print it can not easily be read) initially says 90 months. The salesman advised this was not good and shortened it to 48 months. He advised me that in 48 months the terminal would be out of date and so would any other arrangements and Monex would be in touch before the end of the term to make arrangements to update with new equipment and anything else that would need to be addressed.
One paper attached advised to call to return the terminal at the end of the contract period of 48 months. When this was attempted, the Monex rep sent an email stating the contract was for 90 months. When they were advised the contract had been signed for 48 months, they then changed their story to state the contract states the non-renwal has to be sent in 120 days before end of contract or it automatically renews for another 90 months. With this came a demand for $5000.
Previously my wife sold her business and the same person at Monex lied to her and when she asked to speak to his manager he responded with "Who do you think you are?" And multiple times he told her 'We'll see you in court.