In August of 2012 I purchased a lifetime warranty muffler from Monroe Muffler,Medina N.Y. @ a cost of $236.00 for muffler and $99.00 for labor. On 4/23/14 I contacted the same store that I made my purchase from to see about them honoring their parts warranty. I was told by the servicemen on duty that they would only honor the warranty if I hired them to replace the part ""nowhere in the warranty information that they provide to the consumer does it state that"". I explained to them that the vehicle is old and I would not pay him another $99.00 he quoted me over the phone to replace it. That I just wanted the muffler that is under warranty and I would install it myself with the understanding that after I do this it would void all future warrantees. Which is exactly what the warranty they furnish the cusomer states. The servicemen refused to do so,I called Monroe Muffler,Medina N.Y. again on 4/24/14 to try and reason with them and come to an agreement,they refused to discuss it any further. I called their central office and voiced my concern with their customer service department and received the same response. I initially Knowingly paid an excessive amount for the part specifically for the lifetime warranty ""that they now refuse to honor"". I see this as false advertising,consumer fraud and blackmail. Especially after going and having their muffler replaced for a total of $97.00 plus change @ a Cole Muffler branch and this was parts/labor/and tax. When Cole completed the work,I explained to them why I was there and their servicemen told me that is awful,considering the muffler he just installed comes with a Lifetime Warranty for as long as I own the vehicle. I asked what the labor charge would be and was told $49.00.
So I have filed a report with the better bussiness bureau and also the New York State attorney generals office. I encourage anyone who has been ripped off be any company or service station to do the same. Unfortunately it seems to be the only way you will get fare results.
Monroe Muffler Reviews
In August of 2012 I purchased a lifetime warranty muffler from Monroe Muffler,Medina N.Y. @ a cost of $236.00 for muffler and $99.00 for labor. On 4/23/14 I contacted the same store that I made my purchase from to see about them honoring their parts warranty. I was told by the servicemen on duty that they would only honor the warranty if I hired them to replace the part ""nowhere in the warranty information that they provide to the consumer does it state that"". I explained to them that the vehicle is old and I would not pay him another $99.00 he quoted me over the phone to replace it. That I just wanted the muffler that is under warranty and I would install it myself with the understanding that after I do this it would void all future warrantees. Which is exactly what the warranty they furnish the cusomer states. The servicemen refused to do so,I called Monroe Muffler,Medina N.Y. again on 4/24/14 to try and reason with them and come to an agreement,they refused to discuss it any further. I called their central office and voiced my concern with their customer service department and received the same response. I initially Knowingly paid an excessive amount for the part specifically for the lifetime warranty ""that they now refuse to honor"". I see this as false advertising,consumer fraud and blackmail. Especially after going and having their muffler replaced for a total of $97.00 plus change @ a Cole Muffler branch and this was parts/labor/and tax. When Cole completed the work,I explained to them why I was there and their servicemen told me that is awful,considering the muffler he just installed comes with a Lifetime Warranty for as long as I own the vehicle. I asked what the labor charge would be and was told $49.00.
So I have filed a report with the better bussiness bureau and also the New York State attorney generals office. I encourage anyone who has been ripped off be any company or service station to do the same. Unfortunately it seems to be the only way you will get fare results.