Spent several days getting approved for financing and pin pointing down a car between many dealerships. I spoke to multiple people that each time act as it was the first time someone from there had talked to me.
Finally found a the car that we wanted made contact and was told that they just took the car in on trade and it still needed to go through reconditioning but I could drive there and do the paperwork and come back another day. I informed them that I did not want to drive 110 miles round trip to do just paperwork unless I could also preview the car and test drive it, I was told because it hasnt gone through their reconditioning they could not allow that for safety reasons.
I get a call early the next morning and was told they could get it trough reconditioning today and it would be done at 230. They set an appointment for me to be there finallizing the deal when the car was completed and told me as long as I was there by my appointment everything would be fine.
At 1230 I get a phone call from Cody asking if I was still coming in to buy that car today. I said yes I was told it would not be done before 230 and we would be there between 2 to 230.. He explain ok he just wanted to make sure because if we had any doubts there was someone on the lot to buy it right now. I said no we have a deal and we will be there at 230.
10 minutes later he calls and said hey sorry but we sold the car out from under you because it was ready and someone was here to buy it.
Are you kidding me? how unethical is that? Then i demanded to talk to the manager that made that decision and he said he would have him call me and then hung up on me...
Mr. Ed and Earnhardt Dealerships your customer service, word of commitment and ethics are Fucked up. How are you guys so popular if this is how you treat people. I hope the same treatment is is sent your way Cody and Bo and you live a miserable life you POS'S.
Mr. Ed And Earnhardt's Dealerships Reviews
Buyer beware!! Code and Bo are snakes!!!
Spent several days getting approved for financing and pin pointing down a car between many dealerships. I spoke to multiple people that each time act as it was the first time someone from there had talked to me.
Finally found a the car that we wanted made contact and was told that they just took the car in on trade and it still needed to go through reconditioning but I could drive there and do the paperwork and come back another day. I informed them that I did not want to drive 110 miles round trip to do just paperwork unless I could also preview the car and test drive it, I was told because it hasnt gone through their reconditioning they could not allow that for safety reasons.
I get a call early the next morning and was told they could get it trough reconditioning today and it would be done at 230. They set an appointment for me to be there finallizing the deal when the car was completed and told me as long as I was there by my appointment everything would be fine.
At 1230 I get a phone call from Cody asking if I was still coming in to buy that car today. I said yes I was told it would not be done before 230 and we would be there between 2 to 230.. He explain ok he just wanted to make sure because if we had any doubts there was someone on the lot to buy it right now. I said no we have a deal and we will be there at 230.
10 minutes later he calls and said hey sorry but we sold the car out from under you because it was ready and someone was here to buy it.
Are you kidding me? how unethical is that? Then i demanded to talk to the manager that made that decision and he said he would have him call me and then hung up on me...
Mr. Ed and Earnhardt Dealerships your customer service, word of commitment and ethics are Fucked up. How are you guys so popular if this is how you treat people. I hope the same treatment is is sent your way Cody and Bo and you live a miserable life you POS'S.