I recenty purchased two copies (licenses) of Nero 2014 Platinum (one for my Win 7 desktop and one for my Win 8.1 desktop) for the purpose of recoding wmv viedeos to mp4 format. Their Web advertisement for this software claims to "Convert virtually any video and music from and to any format."
Neither Nero copy is able to recode wmv video to mp4 despite my online chat with Nero tech support and my telephone complaint to their complimentary telephone 1-on-1 product tour technician. The software freezes when you attempt to recode any wmv video file to mp4. I did this on both my Win 7 and Win 8 desktop computers.
I have provided Nero Customer Service with a step-by-step description on how this happens; error messages as a screenshot; and the Log archive from the NeroSupport.cab as they directed me to do so. I have told them I have no use for this software if it cannot recode wmv vieo to mp4 and have repeatedly asked for a refund.
Their answer is there is no way to get a full refund, then silence. They have not contacted me at all since.
They have no telephone or fax customer service for the United States. They only have an email website for writing to them your customer service concerns (which goes to Germany). Their United States tech support telephone informs you they charge $129/min and then asks for your credit card number. Thier contact address for letters is in Karlsbad, Germany and so is their fax number. Their United States tech support online chat hours are only from 2 A.M. to 10 A.M. CST and they were unable to correct the problem and only told me to there is no way to get a full refund.
Stay away from this company. They do not stand behind their product and their online claims about being able to recode virtually any video file to any format is patently false when it cannot convert the one of the most common video formats (wmv) to mp4.
Nero Inc Reviews
I recenty purchased two copies (licenses) of Nero 2014 Platinum (one for my Win 7 desktop and one for my Win 8.1 desktop) for the purpose of recoding wmv viedeos to mp4 format. Their Web advertisement for this software claims to "Convert virtually any video and music from and to any format."
Neither Nero copy is able to recode wmv video to mp4 despite my online chat with Nero tech support and my telephone complaint to their complimentary telephone 1-on-1 product tour technician. The software freezes when you attempt to recode any wmv video file to mp4. I did this on both my Win 7 and Win 8 desktop computers.
I have provided Nero Customer Service with a step-by-step description on how this happens; error messages as a screenshot; and the Log archive from the NeroSupport.cab as they directed me to do so. I have told them I have no use for this software if it cannot recode wmv vieo to mp4 and have repeatedly asked for a refund.
Their answer is there is no way to get a full refund, then silence. They have not contacted me at all since.
They have no telephone or fax customer service for the United States. They only have an email website for writing to them your customer service concerns (which goes to Germany). Their United States tech support telephone informs you they charge $129/min and then asks for your credit card number. Thier contact address for letters is in Karlsbad, Germany and so is their fax number. Their United States tech support online chat hours are only from 2 A.M. to 10 A.M. CST and they were unable to correct the problem and only told me to there is no way to get a full refund.
Stay away from this company. They do not stand behind their product and their online claims about being able to recode virtually any video file to any format is patently false when it cannot convert the one of the most common video formats (wmv) to mp4.