On the morning of Friday July 17th 2015 I signed up at http://newegg.com/ with my email address d*****[email protected] and created a new NewEgg account in order to purchase a $1,000.00 USD e-giftcard from NewEgg (https://secure.newegg.com/GiftCard/EntryScreen.aspx )
I paid in full with my Bank of America Mastercard (Debit) ending in *0633. Immediately a hold of $1000 was successfully placed on my Bank of America checking account ending in *1021 with was associated with that card. I also received a NewEgg confirmation email to my protonmail.ch account with the NewEgg order number: 237034776 and with my NewEgg account number: *****852
Later that evening, after returning home from work, I logged into my email and was notified by NewEgg that NewEgg had canceled my order. I was surprised by this and contacted NewEgg support to find out what had happened. I was given a very vague answer on the phone, with the support personnel stating that due to some inaccuracies with my information on file with my bank, that the security team canceled my order and went ahead and voided the entire transaction.
This puzzled me because prior to ordering online I had made sure that all the information was accurate and correct. I had given NewEgg my work phone number ending in *3802 on file and this was the same number that was on file with my Bank of America. During the entire day while I was at work I never received a single call from either NewEgg or my Bank if they had any concerns or questions or needed any verification.
My order was canceled entirely unbeknownst to me and without prior notice and without my effective consent. I asked if there was any way this could be reprocessed and the support person stated that the order was already voided and that if I wanted to reorder I would have to do so again over the web online. He also stated that he would notate this on my file and that I would be receiving an email from another NewEgg department shortly with more details.
However, I never received any further e-mails from NewEgg with regards to this incident. In fact, that same evening Friday July 17th 2015 merely hours after I got off the call with NewEgg support, I noticed when logging into my Bank of America online website that NewEgg had posted a debit (return/refund) for the entire amount of $1000.00 USD and it was remarked as “after-hours” transaction. The order was canceled, I got my money back and was made whole, so I did not think too much more of it.
Over the weekend I did not receive any calls, emails, messages or contacts attempts from NewEgg. I considered the issue resolved, and since I did not wish to re-order thee- giftcard a second time, there was nothing further for me to do.
Now imagine my utter shock and surprise when I wake up Tuesday morning (July 21st 2015) to find out that I had been charged another $1000.00 USD by NewEgg.com when I had made absolutely no further purchases of any kind or any sort on NewEgg.com or with NewEgg in any way whatsoever. Not only that I never received any further emails from NewEgg including any confirmations or verifications of a new order being placed or order being reprocessed or successfully processed, etc. Furthermore, I never received the follow up email that was promised by the support person that I spoke with last Friday.
Thinking this all to be very strange, I decided to log in to my NewEgg.com account online to attempt to figure out what the heck just happened. Upon logging in with the correct username and credentials I was immediately notified that my account had been terminated and that I should not make any further attempts to log in. This was around 8:00AM (Central Time) on Tuesday morning (07/21/2015).
Surprisingly, it was not until I attempted to login to my NewEgg account online, and immediately after that, that I then received an email from NewEgg stating that my account (*****852) had been terminated and that if I had any further questions I could use their online chat or call their 800 number. Strangely, absolutely no mention was made of the $1000.00 USD that was recently deducted from my bank account (in the very early hours of the morning) nor any mention of a new order number or confirmation of any processed orders, etc.
NewEgg also banned my residential IP address because whenever I attempted to contact NewEgg via the “chat” link that was provided to me in the account termination email, I would be brought to a non-valid page. Then when I subsequently attempted to call the 800 number to get support and inquire as to why I was charged $1000.00 USD without my consent and why no order number or confirmation was provided my account was then mysteriously terminated for no reason, I could not get through. I would continuously get dropped and/or disconnected.
I have reason to believe that I am a victim of fraud perpetrated against me at the hands of NewEgg and those employed by NewEgg. I also believe this could be an elaborate “inside job” enacted by employees within NewEgg whom conspired to commit fraud against unwitting customers.
I believe a NewEgg employee saw an e-giftcard come through in a relatively large denomination and wanted to take advantage of the situation for his or her personal gain by rigging the system and sending a fraudulent “Order Cancellation Verification Issue”. I believe this because everything on file was completely truthful, accurate and precise and because I was never given any reason or answer as to exactly which piece of information that I had submitted to NewEgg that NewEgg had alleged was inaccurate or wrong.
I also believe that NewEgg immediately gave me a full refund by debiting the $1000 back into my account on the same day (in fact it was done “after hours”) in order to trick me into forgetting about the whole incident. This is furthermore supported by the fact that I never received any other follow-up email from NewEgg as promised.
I believe then over the weekend, a plot was hatched to recharge my card several days later during the next workweek in order to commit fraud and steal from me and I believe this because it was done without notifying me that a new order was placed nor was I given any confirmation of any new order number or order process or purchase that had gone through. After NewEgg charged me for another $1000.00 USD, without my knowledge, approval or consent, they then never even sent me any confirmation or order number!
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased a surface pro 2 and a cover from newegg. Some of the characters on the numbered keys stopped working or would be a different character than what was selected.
Called newegg for an exchange and was told no original box no exchange. I said the new keyboard would have a box that I could use to return the broken piece of crap but they stated that was not an option.
Bottom line if you don't have the cardboard box that the item was shipped in you are screwed. I will never use them again and will only buy from stores that have real return policies that make sense.
I ordered some merchandise from NewEgg in late August of this year. NewEgg was quick to withdraw payment from my bank account and issue a "USPS tracking number".
Several weeks went by and I never received my product. Upon entering NewEgg's "tracking number", it was revealed to be a non-existant number. NewEgg took my money and never shipped the product. It took several calls into NewEgg to get a live body on the phone who would not hang up immediately upon finding out I was not calling to place an order, but rather to research an existing un-filled order.
I have been repeatedly promised calls back and e-mails. They never happen.
At this point, NewEgg has my money and my merchandise and refuses to grant a refund or ship the product.
Newegg, Inc. Reviews
On the morning of Friday July 17th 2015 I signed up at http://newegg.com/ with my email address d*****[email protected] and created a new NewEgg account in order to purchase a $1,000.00 USD e-giftcard from NewEgg (https://secure.newegg.com/GiftCard/EntryScreen.aspx )
I paid in full with my Bank of America Mastercard (Debit) ending in *0633. Immediately a hold of $1000 was successfully placed on my Bank of America checking account ending in *1021 with was associated with that card. I also received a NewEgg confirmation email to my protonmail.ch account with the NewEgg order number: 237034776 and with my NewEgg account number: *****852
Later that evening, after returning home from work, I logged into my email and was notified by NewEgg that NewEgg had canceled my order. I was surprised by this and contacted NewEgg support to find out what had happened. I was given a very vague answer on the phone, with the support personnel stating that due to some inaccuracies with my information on file with my bank, that the security team canceled my order and went ahead and voided the entire transaction.
This puzzled me because prior to ordering online I had made sure that all the information was accurate and correct. I had given NewEgg my work phone number ending in *3802 on file and this was the same number that was on file with my Bank of America. During the entire day while I was at work I never received a single call from either NewEgg or my Bank if they had any concerns or questions or needed any verification.
My order was canceled entirely unbeknownst to me and without prior notice and without my effective consent. I asked if there was any way this could be reprocessed and the support person stated that the order was already voided and that if I wanted to reorder I would have to do so again over the web online. He also stated that he would notate this on my file and that I would be receiving an email from another NewEgg department shortly with more details.
However, I never received any further e-mails from NewEgg with regards to this incident. In fact, that same evening Friday July 17th 2015 merely hours after I got off the call with NewEgg support, I noticed when logging into my Bank of America online website that NewEgg had posted a debit (return/refund) for the entire amount of $1000.00 USD and it was remarked as “after-hours” transaction. The order was canceled, I got my money back and was made whole, so I did not think too much more of it.
Over the weekend I did not receive any calls, emails, messages or contacts attempts from NewEgg. I considered the issue resolved, and since I did not wish to re-order thee- giftcard a second time, there was nothing further for me to do.
Now imagine my utter shock and surprise when I wake up Tuesday morning (July 21st 2015) to find out that I had been charged another $1000.00 USD by NewEgg.com when I had made absolutely no further purchases of any kind or any sort on NewEgg.com or with NewEgg in any way whatsoever. Not only that I never received any further emails from NewEgg including any confirmations or verifications of a new order being placed or order being reprocessed or successfully processed, etc. Furthermore, I never received the follow up email that was promised by the support person that I spoke with last Friday.
Thinking this all to be very strange, I decided to log in to my NewEgg.com account online to attempt to figure out what the heck just happened. Upon logging in with the correct username and credentials I was immediately notified that my account had been terminated and that I should not make any further attempts to log in. This was around 8:00AM (Central Time) on Tuesday morning (07/21/2015).
Surprisingly, it was not until I attempted to login to my NewEgg account online, and immediately after that, that I then received an email from NewEgg stating that my account (*****852) had been terminated and that if I had any further questions I could use their online chat or call their 800 number. Strangely, absolutely no mention was made of the $1000.00 USD that was recently deducted from my bank account (in the very early hours of the morning) nor any mention of a new order number or confirmation of any processed orders, etc.
NewEgg also banned my residential IP address because whenever I attempted to contact NewEgg via the “chat” link that was provided to me in the account termination email, I would be brought to a non-valid page. Then when I subsequently attempted to call the 800 number to get support and inquire as to why I was charged $1000.00 USD without my consent and why no order number or confirmation was provided my account was then mysteriously terminated for no reason, I could not get through. I would continuously get dropped and/or disconnected.
I have reason to believe that I am a victim of fraud perpetrated against me at the hands of NewEgg and those employed by NewEgg. I also believe this could be an elaborate “inside job” enacted by employees within NewEgg whom conspired to commit fraud against unwitting customers.
I believe a NewEgg employee saw an e-giftcard come through in a relatively large denomination and wanted to take advantage of the situation for his or her personal gain by rigging the system and sending a fraudulent “Order Cancellation Verification Issue”. I believe this because everything on file was completely truthful, accurate and precise and because I was never given any reason or answer as to exactly which piece of information that I had submitted to NewEgg that NewEgg had alleged was inaccurate or wrong.
I also believe that NewEgg immediately gave me a full refund by debiting the $1000 back into my account on the same day (in fact it was done “after hours”) in order to trick me into forgetting about the whole incident. This is furthermore supported by the fact that I never received any other follow-up email from NewEgg as promised.
I believe then over the weekend, a plot was hatched to recharge my card several days later during the next workweek in order to commit fraud and steal from me and I believe this because it was done without notifying me that a new order was placed nor was I given any confirmation of any new order number or order process or purchase that had gone through. After NewEgg charged me for another $1000.00 USD, without my knowledge, approval or consent, they then never even sent me any confirmation or order number!
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased 3 solar lanterns on Newegg site, with the actual seller being Giftedliving / Pembroke Street. 2 of 3 solar lanterns were defective. I contacted Newegg immediately, but have got nothing but instructions to contact Pembroke Street & "let us know if no response." I have notified Newegg at least 10 times that I have had no response, but nothing beyond that is done. The phone number they requested I call goes immediately to hold music, with not even a voice prompt that you are on hold. The email addresses bounce back immediately. I have forwarded copies on to them of the failure to deliver notices. They hide beyond the other vendor, they know it is impossible to get a response & then use my lack of ability to contact said vendor as an excuse to keep my $.
Finally an RMA has been issued, but now I must mail back the package at my own expense to get a refund on crap merchandise. I have put in 10s of hours on this, any reputable vendor would have issued a replacement or refund immediately. They insist I mail back the bad merchandise, but the RMA expires within 14 days & they have asked me to contact the other vendor / cancel the claim with paypal "so they can help me better" and other stalling techniques. I can't get their RMA label to print, and they issue a page of instructions hoops to jump through & warn if you fail to follow instructions exactly it may result in the garbage being returned to you. Or a delay in processing, which in other words means the RMA will expire & you will now be out the cost of the purchase PLUS the cost of return shipping.
Avoid Newegg, Pembroke Street and GiftedLiving.com
It is ok if they manage to mail you something that works. If anything goes wrong they will put you on a runaround and keep your money. Don't trust them to do business honorably.
I purchased a surface pro 2 and a cover from newegg. Some of the characters on the numbered keys stopped working or would be a different character than what was selected.
Called newegg for an exchange and was told no original box no exchange. I said the new keyboard would have a box that I could use to return the broken piece of crap but they stated that was not an option.
Bottom line if you don't have the cardboard box that the item was shipped in you are screwed. I will never use them again and will only buy from stores that have real return policies that make sense.
I ordered some merchandise from NewEgg in late August of this year. NewEgg was quick to withdraw payment from my bank account and issue a "USPS tracking number".
Several weeks went by and I never received my product. Upon entering NewEgg's "tracking number", it was revealed to be a non-existant number. NewEgg took my money and never shipped the product. It took several calls into NewEgg to get a live body on the phone who would not hang up immediately upon finding out I was not calling to place an order, but rather to research an existing un-filled order.
I have been repeatedly promised calls back and e-mails. They never happen.
At this point, NewEgg has my money and my merchandise and refuses to grant a refund or ship the product.
Stay away from this company at all costs!!!