NTB


Country United States
State Virginia
City Arlington
Address 4801 Lee Hwy
Phone (800) 741-7261
Website www.ntb.com/

NTB Reviews

  • Mar 11, 2015

This happened 02/22/14. I took my car into NTB to get my Coil Packs replaced. Once they did the work, the car starting weird. I took the car back the next day and they told me the mechanic was off and to come back the next day so I did. The next day, I found out the mechanic was fired. Then for the next few weeks, as I kept coming back, the staff was fired and replaced. So they keep telling me I need work done because it'll fix the misfire issue coming from the Spark plug section of my car. So I get the work done. Finally, after months of going there over and over, my friend from GM looks at the car and says whatever work they initially did was the cause of the misfire and that it's going to start making the catalytic converter to go bad. So I email the store customer service and their General Manager calls me and says I'm an idiot and a moron and I know nothing.

So a month after that, the store finally changes out the coil packs and spark plugs to try and fix it. Still bad. I try for 3 more months and they finally tell me to take it to a certified GM dealer to get diagnostics done and bring the paperwork back and they will do an insurance claim. I do and did. They find they broke off the spark plug in the car and then when they replaced them, they put a spark plug on the broken piece which caused the catalytic converter to go bad. So for a month, the store manager avoids me after saying he will put the claim in. Car engine catches on Fire a month after he says it will be handled. I get denied because "it wasn't the parts fault" and they manager lied and said he had no idea. They tell me it's my fault for not paying for more work done even though they said if I did, they wouldn't put a claim in and pay me back. So it went all the way to corporate and they told me they were going to stand behind the insurance company because the parts were good even though it was the labor.

It's been going on over a year now. I've contacted the BBB as well. Run!

  • Aug 18, 2014

On 08/16/14 I took my car to NTB to get an oil change and told them my heat wasn't working.I left my car the for about 6 hours..the called me 2 hours later say that i needed a thermostat and gasket to fix my heating problem.The also told me i needed a coolant flush,A light buld for my brake light and the did maint on my rear brakes because it was stuck.with laber it would cost my 309.29..So after thinking a lil about it I them to go ahead and do the job.the called my around 6pm told me everything was finished..went up there around 645 paid them the 309.29.They told me the car needed additional work.Said i was gonna bring it back for repair..While driving home I notice my brakes wasn't feeling right..It wouldn't stop as quick as it did before the shop and I now feel a vibration in the peddle.Turn my heat on to see if that was fixed and it still was blowing cold air..the car had seem to loss power on pick up..Got home and looking inside my Coolant and there were still water in there that I put in.At this time the shop was closes..I waited the next day and complained about everything.My brakes my cooland and heat not working..The guy told me he would call me back..After a half hour late he called me back and told me the only work the did on the car was the Oil chaange.I asked him why was I charge over 300 for an oil change and why didnt they do the work?He said the machanic was afraid to take the radiator appart and make it worse and the didn't know how to get the brake light out from the back..He clamed it was a mistake and that i could come get the rest of my money back..Im not even sure if the did the oil job at this point..I was ripped off and they thought they could get away.I'm never going to this place again.I warn people to stay away..Im looking into other actions I can take..Im about to got get my money back.Hopefully i wont have any problems

  • Jul 7, 2014

They r rip off at the best. If u buy anything from your money would be better spent flushing it down a toilet.

When u buy tires they sell the tpms kits well they dont instail them they just throw them away. If u have them balance the tires good luck they will just throw them on the machines and hope they work out.

If u get oil changes there and pay for a better oil they still use regular old oil. Better yet u lucky if they even change the oil filter. Or drain the oil most of the time they will just top it off.

Alinements dont buy they will set it up and turn the wheel and say its out when its not just to make the money from it. Or if it is out and u buy one the will just bump the heads or tires to show up good. If u have a alinement package and go in for your free one the never fix it just bump the heads till they read good

As for there flushes dont believe they. If u get a brake flush they will just suck out the resver under the hood. When in fact they r suppose to stuck it out from each wheel. A transmission flush they will just drain and fill it or but the machine in front of the car and make it look like they r doing it and spill new transmission fluid to make it look good. A fuel system cleaner yea they dont clean your throttle body they will just let your car run for awhile and if u lucky they will put the cleaner in but in most cases they will keep it for them selfs.

State inspection dont believe them they will say u need brakes when u dont they will brake stuff to say it fails.

Unless u have under 50000 miles they dont even look they just slap stickers on the car.

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