After ordering a $4.99 "just pay shipping" sample of NuDerma- I was sent 2 products from (supposedly) 2 different companies. I was charged $89 for EACH product. I called to cancel and it's impossible to reach a live agent.
I made a dispute with my bank that charged the merchants back- dispute pending. Company refused to refund me for their fraudulent practices. I was charged back 2x $89 by my bank.
I contacted both companiesd (though I believe this is 1 company using 2 names.) I demanded they issue me a product return "RMA" number. They eventually did after the agents hanging up on me twice. They refused to let me speak to a manager. They refused to give me the name & phone # of a manager and/ or the company president. Extremely unprofessional operation. I am a career Sr. Call Center Director and I would fire immediately agents that treat customers this way.
I returned the product. I was issued 1 credit for $89.
I'm now dealing with NuDerma (who claims to NOT be "Vibrante.")
They issued me an RMA # to return the product- via email. I returned that produc- to the same address as the first product. I received an email of confirmation that they recieved the product. They refuse to issue me credit for $89.
I have called at least 5 times. Agent first insisted I had been reveresed the charge of $89. I explained that I had disputed and yes, the charges were reversed. Then the charges were re-applied by my bank because their company refused to refund me. I stated to them that they had emailed me and acknowledged that they had recieved the returned product. I was still out $89. I was hung up on 3 times by agents. They refused to let me speak to a manager. They refused to escalate my call. They refused to give me a phone number, name, address or email of company principals. The last lady I spoke with said she WAS a manager and I was escalated "as far as you can go." She eventually hung up on me as well.
Attorney General and Better Business charges need to be filed against this company for fraudulent practices, unprofessionalism, SCAM, theft and mis-representation. Do not get scammed into doing business with this company. And most of all DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! I've been ripped off $89 for nothing. They got the returned product (unused) AND kept my $89.
Ordered skincare and was charged before my trial date was up. Called to get a refund and was denied. I had the product a week and was chrged. Didn't realize it until it was too late.
I sent for the $4.95 trial for this Nu Derma skin care and also Vibrante eye cream which I believe are the same owners. In the very fine print, supposedly, you had 14 days to cancel. I didn't try it right away but when I did it burned my skin and it was so red and painful for almost 1 week and then started flaking off. I called them to report what had happened and cancelled but they still charged my Visa $89.00. I was slso charged $89.00 for the eye cream from Vibrante. This is such a scam and they need to be stopped. If there is a class action suit against them I would like to be notified.
NuDerma Skin Care continues to send product. There is no paper work or a working number to cancel this. I found the number and address of company but the number is a nonworking number. Money has been taken out of my account, this is going to cost me more money to get this stopped.
I AM HOPING THAT THIS WILL REACH ALL THOSE WHOM WERE VIOLATED AS MYSELF . i CAN NOT BELIEVE HOW MANY REPORTS I FOUND AND HOW LONG THESE COMPANIES HAVE BEEN TAKEN ADVANTAGE OF US. MY STORY IS THE SAME AS THE MANY I HAVE COME ACROSS IN JUST A FEW DAYS. FREE TRIAL TURNS INTO AN EXPENESIVE ORDEAL OF LIES DECEIT AND HARMFULL PRODUCTS . I HAD A BAD REACTION AND WHEN I CALLED FOR SOME ADVISE I WAS ADBRUTLY HUNG-UP ON SPOKE TO RUDE UN-HUMAN PERSONS WITH NOT A CHANCE TO EVER EXPLAIN THE PURPOSE OF MY CALL. THEY HAVE STOLEN $189.09 FROM MY BANK ACCOUNT BUT I STILL HAVE MY PRIDE AND I WILL FIGHT TILL THEY ARE STOPPED. UNFORTUNATELY WE WILL NOT GET OUR LOOSES BACK BUT A VALUABLE LESSON AT A HIGH PRICE HAS BURDEN EACH ONE OF US. BUT THE BUCK DOESN' STOP HERE . WE ARE BETTER THAN THAT ,WE ARE THE WOMAN THAT WILL MAKE A PATH FOR THE ONES TO COME AND STOP THESE RIP-OFF'S WHERE IT HURTS. I AM A WIDOW LIVING ON A MUCH EARNED AND WELL DESERVED SS CHECK AND DAME IF I AM GOING TO GIVE IT AWAY TO SUCH HORRIBLE THIEVES . I MAY END UP IN A CARBOARD BOX BUT I WILL FEEL GOOD ABOUT THE OUTCOME. PLEASE JOIN ME ON THIS MUCH NEEDED QUEST TO END THIS EVIL .
This is a ripof to elderly women! I thought this was a free trial and I would only pay $4.?? for postage and handling. I had to get the face cream and the eye cream. I was then charged $179.00 for the two.
I finally got the Customer Service and told them that I thought I was getting a free trial, They informed me that it was a order. I thought they hand cancelled all orders. Before I knew it they sent another order and I was charged another $179.00 I called the Customer Service they said they had no record of my cancellation.
I placed several calls before I got through to Vibrante Eye Cream. I then found out that it was two Companies. (same mailing address). I cannot get the the NuDerma Skin Care phone number. I don't know what else I can do. That is $358.00 that I cannot afford. Is there any thing I can do?
I answered a add that came on Facebook for both a eye cream and a face cream.
The price was for a 14 day trial 0f only $4 95 = shipping & handling per cream. First of all when I recieved them I tryed them both out,and broke out in aterrible case of hives around my eyes.I had to be rushed to the doctor right away and I was in a lot of pain.
But the real pain came when Irelized they had withdrawen $89.85 from my account! This was not autherized by any means.
I called their phone number over and over without ever being connected with someone. It turns out that I am not the only person that has been scamed by this so-called company,but there are a lot of others through out the nation.
The company that produces NuDerma has no phone for customer service.I have sent two letters to the only address provided on the USPS envelope telling them that I want to cancell the product to no avail. They keep sending and billing one time for $88, then $94.50.This is absolutely rediculous..How do they get away with doing this to people?
They need to be shut down and made to repay customers for all the product that people try to cancel.
Free Sample is NOT FREE. They send a sample for postage only and then two 80 plus dollar withdraws hit your account and they send nothing. The first withdraw is for the Quote Samples!! There is no phone number or paperwork in boxes. So before you even have a physical address from the USPS label they have hit your account with 4 Eighty dollar withdraws.
I got this and I did not order it. I am being billed for it and I can't find anyone to talk to to get this off of my credit card. I am very upset about this and I think it is a scam for sure.
NuDerma Skin Care Reviews
After ordering a $4.99 "just pay shipping" sample of NuDerma- I was sent 2 products from (supposedly) 2 different companies. I was charged $89 for EACH product. I called to cancel and it's impossible to reach a live agent.
I made a dispute with my bank that charged the merchants back- dispute pending. Company refused to refund me for their fraudulent practices. I was charged back 2x $89 by my bank.
I contacted both companiesd (though I believe this is 1 company using 2 names.) I demanded they issue me a product return "RMA" number. They eventually did after the agents hanging up on me twice. They refused to let me speak to a manager. They refused to give me the name & phone # of a manager and/ or the company president. Extremely unprofessional operation. I am a career Sr. Call Center Director and I would fire immediately agents that treat customers this way.
I returned the product. I was issued 1 credit for $89.
I'm now dealing with NuDerma (who claims to NOT be "Vibrante.")
They issued me an RMA # to return the product- via email. I returned that produc- to the same address as the first product. I received an email of confirmation that they recieved the product. They refuse to issue me credit for $89.
I have called at least 5 times. Agent first insisted I had been reveresed the charge of $89. I explained that I had disputed and yes, the charges were reversed. Then the charges were re-applied by my bank because their company refused to refund me. I stated to them that they had emailed me and acknowledged that they had recieved the returned product. I was still out $89. I was hung up on 3 times by agents. They refused to let me speak to a manager. They refused to escalate my call. They refused to give me a phone number, name, address or email of company principals. The last lady I spoke with said she WAS a manager and I was escalated "as far as you can go." She eventually hung up on me as well.
Attorney General and Better Business charges need to be filed against this company for fraudulent practices, unprofessionalism, SCAM, theft and mis-representation. Do not get scammed into doing business with this company. And most of all DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! I've been ripped off $89 for nothing. They got the returned product (unused) AND kept my $89.
Ordered skincare and was charged before my trial date was up. Called to get a refund and was denied. I had the product a week and was chrged. Didn't realize it until it was too late.
I sent for the $4.95 trial for this Nu Derma skin care and also Vibrante eye cream which I believe are the same owners. In the very fine print, supposedly, you had 14 days to cancel. I didn't try it right away but when I did it burned my skin and it was so red and painful for almost 1 week and then started flaking off. I called them to report what had happened and cancelled but they still charged my Visa $89.00. I was slso charged $89.00 for the eye cream from Vibrante. This is such a scam and they need to be stopped. If there is a class action suit against them I would like to be notified.
This company continues to send unordered product and charging me for it.
NuDerma Skin Care continues to send product. There is no paper work or a working number to cancel this. I found the number and address of company but the number is a nonworking number. Money has been taken out of my account, this is going to cost me more money to get this stopped.
I AM HOPING THAT THIS WILL REACH ALL THOSE WHOM WERE VIOLATED AS MYSELF . i CAN NOT BELIEVE HOW MANY REPORTS I FOUND AND HOW LONG THESE COMPANIES HAVE BEEN TAKEN ADVANTAGE OF US. MY STORY IS THE SAME AS THE MANY I HAVE COME ACROSS IN JUST A FEW DAYS. FREE TRIAL TURNS INTO AN EXPENESIVE ORDEAL OF LIES DECEIT AND HARMFULL PRODUCTS . I HAD A BAD REACTION AND WHEN I CALLED FOR SOME ADVISE I WAS ADBRUTLY HUNG-UP ON SPOKE TO RUDE UN-HUMAN PERSONS WITH NOT A CHANCE TO EVER EXPLAIN THE PURPOSE OF MY CALL. THEY HAVE STOLEN $189.09 FROM MY BANK ACCOUNT BUT I STILL HAVE MY PRIDE AND I WILL FIGHT TILL THEY ARE STOPPED. UNFORTUNATELY WE WILL NOT GET OUR LOOSES BACK BUT A VALUABLE LESSON AT A HIGH PRICE HAS BURDEN EACH ONE OF US. BUT THE BUCK DOESN' STOP HERE . WE ARE BETTER THAN THAT ,WE ARE THE WOMAN THAT WILL MAKE A PATH FOR THE ONES TO COME AND STOP THESE RIP-OFF'S WHERE IT HURTS. I AM A WIDOW LIVING ON A MUCH EARNED AND WELL DESERVED SS CHECK AND DAME IF I AM GOING TO GIVE IT AWAY TO SUCH HORRIBLE THIEVES . I MAY END UP IN A CARBOARD BOX BUT I WILL FEEL GOOD ABOUT THE OUTCOME. PLEASE JOIN ME ON THIS MUCH NEEDED QUEST TO END THIS EVIL .
This is a ripof to elderly women! I thought this was a free trial and I would only pay $4.?? for postage and handling. I had to get the face cream and the eye cream. I was then charged $179.00 for the two.
I finally got the Customer Service and told them that I thought I was getting a free trial, They informed me that it was a order. I thought they hand cancelled all orders. Before I knew it they sent another order and I was charged another $179.00 I called the Customer Service they said they had no record of my cancellation.
I placed several calls before I got through to Vibrante Eye Cream. I then found out that it was two Companies. (same mailing address). I cannot get the the NuDerma Skin Care phone number. I don't know what else I can do. That is $358.00 that I cannot afford. Is there any thing I can do?
Got one bottle free, and now getting one every month and being charged $89, wrote letter to cancel and received no response.
I answered a add that came on Facebook for both a eye cream and a face cream.
The price was for a 14 day trial 0f only $4 95 = shipping & handling per cream. First of all when I recieved them I tryed them both out,and broke out in aterrible case of hives around my eyes.I had to be rushed to the doctor right away and I was in a lot of pain.
But the real pain came when Irelized they had withdrawen $89.85 from my account! This was not autherized by any means.
I called their phone number over and over without ever being connected with someone. It turns out that I am not the only person that has been scamed by this so-called company,but there are a lot of others through out the nation.
The company that produces NuDerma has no phone for customer service.I have sent two letters to the only address provided on the USPS envelope telling them that I want to cancell the product to no avail. They keep sending and billing one time for $88, then $94.50.This is absolutely rediculous..How do they get away with doing this to people?
They need to be shut down and made to repay customers for all the product that people try to cancel.
Free Sample is NOT FREE. They send a sample for postage only and then two 80 plus dollar withdraws hit your account and they send nothing. The first withdraw is for the Quote Samples!! There is no phone number or paperwork in boxes. So before you even have a physical address from the USPS label they have hit your account with 4 Eighty dollar withdraws.
I got this and I did not order it. I am being billed for it and I can't find anyone to talk to to get this off of my credit card. I am very upset about this and I think it is a scam for sure.