I ordered two sets of tires on a Sunday. I had not received any information from them by Tuesday so I called, based on information on other reviews, to make sure the tires I had ordered were in stock and expected to ship on time. I was told there was no problems and to "expect a tracking number by 6:00pm". Of course, nothing. I called back the following day "expect a tracking number by 6:00pm", again nothing. I called back the third time and upon making reference to the previous two calls I was told I would get an email immediately with tracking information.
I did in fact get emails but they were nothing more than notice of them creating the shipping labels, not physically shipping them. So, they eventually arrived. I have so far only mounted one set and of the (4) tires one had a bulge in the sidewall. I had it dismounted and there was a very clean edge split in the bead that could not have possibly been caused by any of the mounting equipment unless there was an underlying problem. Of course Onlinetires.com blamed the tire store that mounted them. Apparently Onlinetires.com years of tire experience supersedes the laws of physics. To be frank, it is such a shady outfit it I was not exactly surprised.
So as usual nowadays the customer takes the hit. This place sells "old stock" tires and offers very poor customer service so it is a lose-lose for the consumer. You can find most if not all the tires they offer elsewhere for only a few more dollars and I would suggest paying that in hopes of having a better experience. To think, they could have simply replaced this tire which cost less than 100.00 but instead chose this path which will cost them far more in lost business. Make a loyal customer of someone and you will earn far more business than just that one person.
OnlineTires Reviews
I ordered two sets of tires on a Sunday. I had not received any information from them by Tuesday so I called, based on information on other reviews, to make sure the tires I had ordered were in stock and expected to ship on time. I was told there was no problems and to "expect a tracking number by 6:00pm". Of course, nothing. I called back the following day "expect a tracking number by 6:00pm", again nothing. I called back the third time and upon making reference to the previous two calls I was told I would get an email immediately with tracking information.
I did in fact get emails but they were nothing more than notice of them creating the shipping labels, not physically shipping them. So, they eventually arrived. I have so far only mounted one set and of the (4) tires one had a bulge in the sidewall. I had it dismounted and there was a very clean edge split in the bead that could not have possibly been caused by any of the mounting equipment unless there was an underlying problem. Of course Onlinetires.com blamed the tire store that mounted them. Apparently Onlinetires.com years of tire experience supersedes the laws of physics. To be frank, it is such a shady outfit it I was not exactly surprised.
So as usual nowadays the customer takes the hit. This place sells "old stock" tires and offers very poor customer service so it is a lose-lose for the consumer. You can find most if not all the tires they offer elsewhere for only a few more dollars and I would suggest paying that in hopes of having a better experience. To think, they could have simply replaced this tire which cost less than 100.00 but instead chose this path which will cost them far more in lost business. Make a loyal customer of someone and you will earn far more business than just that one person.