Also fell for the "just pay for free shipping" thing. I've been charged full price for the subsequent month. NO where on their website said I would be subscribing. I. AM. VERY. ANGRY.
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
I ordered this weight loss product sold under the pretense "free trial; just pay shipping. I payed $4.95 for the garcinia cambogia wich came in a bottle of 60 capsules withinstructions to take one capsule twice a day. They promoted a second product of natural colon cleanser to boost results for an additional $1.95 shipping which came as one bottle of 60 capsules, two capsules a day for 30 days. So we have here a 60 day supply of the garcinia cambogia xt and a 30 day supply of the natural colon cleanser and the pretext that this is a "FREE TRIAL" offer. My credit card was charged for the shipping charges immediately and I recieved the product in less than a week. I had only used the products for about 10 days when I checked my online bank and found charges of $59.52 for the Cleanse and $78.94 for the Garcinia Cambogia XT.
There was NOTHING on the website that indicated that charges would come later.
As the charges had not yet been processed (they were pending), I called the bank and asked them to stop the payment. They explained they could not do that until the charges actually hit. He did make a note of it on my account. As soon as the amounts hit, i will file a report and the bank will take care of getting the money back into my account.
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
Same experience as all other complainants. I didn't catch that in addition to the $78.94 charge (exhorbitant fr this product) they also charged me $59.52 and $70.95 for two other ""products"". There is no packing sheet so no address or website in order to contact them. I called and followed prompts to cancel and received confirmation number. However, next month two more charges of $78.94 and $59.52.
Called again to complain and get a refund. Customer service rep told me that when I cancelled I only cancelled one product and though I had set up all three together, I would have had to cancel each individually (with some mystery phone number or website address that varied by product) I didn't have and which isn't on the info sent with the product). He told me he would not refund anything but would waive the $32.00 cancellation fee. I was just shocked...$32.00 to cancel because I called to cancel versus through their website.
The rep was intimidating, aggressive and extremely impatient. When I tried to ask questions he told me every time, but he never answered my questions and just got angry with me. Seemed more like a collections agency rep. Clearly was using intimidation to get me to back off.
What kind of internet company doesn't even have their website on their information, only one for ""success stories"". Only success would be getting all your money back for their rip offs!
I called my credit card company and they are going to try to get my $350 back.
Optimal Health Products Reviews
Scam!!!
Awful company. Do not use!!!!!!!! Warning!!! Ripoff!!!!
Same as above
Also fell for the "just pay for free shipping" thing. I've been charged full price for the subsequent month. NO where on their website said I would be subscribing. I. AM. VERY. ANGRY.
Free Trial
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
I ordered this weight loss product sold under the pretense "free trial; just pay shipping. I payed $4.95 for the garcinia cambogia wich came in a bottle of 60 capsules withinstructions to take one capsule twice a day. They promoted a second product of natural colon cleanser to boost results for an additional $1.95 shipping which came as one bottle of 60 capsules, two capsules a day for 30 days. So we have here a 60 day supply of the garcinia cambogia xt and a 30 day supply of the natural colon cleanser and the pretext that this is a "FREE TRIAL" offer. My credit card was charged for the shipping charges immediately and I recieved the product in less than a week. I had only used the products for about 10 days when I checked my online bank and found charges of $59.52 for the Cleanse and $78.94 for the Garcinia Cambogia XT.
There was NOTHING on the website that indicated that charges would come later.
As the charges had not yet been processed (they were pending), I called the bank and asked them to stop the payment. They explained they could not do that until the charges actually hit. He did make a note of it on my account. As soon as the amounts hit, i will file a report and the bank will take care of getting the money back into my account.
Free Trial
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
Free Trial
We do apologize about any misunderstanding between you and our company. All customers must agree to our terms and conditions before any order can be placed. If you would like to discuss a refund you can certainly contact our customer service at 1-855-986-2646 one of our customer service representatives would be more than glad to assist you.
Also here is our terms and conditions for you to review and recall what you signed up for. Again, we do apologize for any miscommunications and troubles this may have caused but again if you call our customer service we'll be more than happy to rectify the situation for you.
Same experience as all other complainants. I didn't catch that in addition to the $78.94 charge (exhorbitant fr this product) they also charged me $59.52 and $70.95 for two other ""products"". There is no packing sheet so no address or website in order to contact them. I called and followed prompts to cancel and received confirmation number. However, next month two more charges of $78.94 and $59.52.
Called again to complain and get a refund. Customer service rep told me that when I cancelled I only cancelled one product and though I had set up all three together, I would have had to cancel each individually (with some mystery phone number or website address that varied by product) I didn't have and which isn't on the info sent with the product). He told me he would not refund anything but would waive the $32.00 cancellation fee. I was just shocked...$32.00 to cancel because I called to cancel versus through their website.
The rep was intimidating, aggressive and extremely impatient. When I tried to ask questions he told me every time, but he never answered my questions and just got angry with me. Seemed more like a collections agency rep. Clearly was using intimidation to get me to back off.
What kind of internet company doesn't even have their website on their information, only one for ""success stories"". Only success would be getting all your money back for their rip offs!
I called my credit card company and they are going to try to get my $350 back.