I was in you program from 3/27 to 4/27 I tried to remain positive about my situation and try to take what I could from your program..I was disappointed to find that I could not get my sleep apnea mask for at least three weeks because the lack of follow up by the nursing staff. I had to take two days out of my treatment and call and get records and copy of my sleep study so I could be fitted with a mask. my snoring seem to be an issue because of my medical condition. I was tired the whole three weeks while waiting for the nursing staff to resolve this issue.i took upon myself too take time out my treatment and get the necessary records and setting so I could be fitted with a sleep apnea mask...the lack of sleep affected my recovery greatly also the fact that my roommate was using drugs and alcohol . I made my therapist aware of my situation the first day..
It wasn't until my hypnotherapist witnessed my roommate doing drugs that prompted my move to another room. Then only to find out that these young guys were using Herion and smoking pot.. So not only was I in this unfortunate situation I felt like I was being treated like a 2nd class citizen to the people who were paying cash..my treatment was severly underminded my these occurances . Then having to deal with my first roommate stalking me and threating me and my siblings if I was too speak of his drug use. staff witness this threatening behavior and posted a staff member outside my door..this cash paying customer was allowed to stay as I was being moved early to make room for a new In take..later I found out that he was removed or escorted off the premises .I went to Ventura sober living to be faced with sitting in one room all day long. There seem to be no new information being offered that would be benafical for my continued participation ..I feel as if I was let down in multiple ways one providing a safe environment for me to heal and focus on myself and my addiction.
two the fact that cash paying customer seem to be more valuable then myself and my recovery..three the medical neglect from not having my sleep apnea mask leaving me basically exhausted daily . Only to find out after three calls I could have been renting a machine from day one. The nursing staff I was told by the company I spoke with either failed to send over the correct information or when the company called to set up a time to fit me with my mask they were told they were to busy to deal with them at the moment..my one request is that they would find a in network facility to buy my sleep apnea mask from only to find out they called every out of network facility ...I had one day of sobriety when I asked for two more weeks if not three..I was told that my insurance company was too difficult to deal with. I gave my word that I would stay on my insurance till you were paid for services rendered..first passages billed the wrong address which I called and month after month stayed on top of my insurance till you were paid..keeping my word ..even going as far as getting on three way with my insurance company giving you a ref number assuring payment..my blood pressure spiked to 200 over 120 the second day I left passages putting me in the hospital with the doctor recomindation that I be treated with clondine and Ativan because I was still detoxing...
I since relapsed too be accepted back out there but this time at your Ventura location because I'm on insurance . I arranged a train from my home to have my dad almost pass away that day from kidney failure . I called Amtrak so the ticket would not be lost and was issued a vocher or I would lose 20 per cent of value of ticket. Came time for me to leave and the vocher was used by passages .. I ended up missing a train that would of gotten me their a day earlier..I was accused of taking advantage of them for a sum of $168...they ended up clearing situation up only to have this train arrive half day late missing my connection and being stuck in a city I knew nothing about.. By the time I arrived at Union station I was told that a car was sent for me but to lax..I would need to find my own way there even though it was there mistake..I feel very taken advantage of and mistreated on all levels. I did leave out the most important part the first time I stsyed and graduated I did my 30 days supposed to graduate and have a graduation ceremony only for the staff too forget my graduation ...this in my opinon started me on a downward cycle ... Sad thing is I kept my word I stayed on my insurance in constant contact making sure that passages would be reimbursed for my stay ...I just feel that they passages didn't do the same..
I'm very disappointed and sadden I met a lot of good people there clients and staff too.. I just wish I had more opportunitiy to speak with you pax because I know you would have made things right.. Even though I had a bad experience I witnessed others change for the better . They came out of of there whole new human beings with a new lease on life. I was blessed to be able to witness such change. That change sustains me today knowing that their is hope for me . If they can beat thier addiction so can I . At least that what I'm holding on too I ve lost everything and now homeless because of my addiction but pray God will get me the strength too get through just today. I know I falied myself and my family but just staying alive for me is a chore .. God bless you all I pray for you and that we all find our center or our power to overcome and heal..Matt
Passages claims to accept insurance. First, they don't accept much. So out of pocket, paid the full amount with the expectation of getting most of it back from our insurance (BC/BS) who are generally very good on this. It took MONTHS and certified mail to get any documentation which was IMHO pathetic compared to reputable health care/ rehab facilities.
And if it is not the right place for you and feel you are not getting the care you need, tough! Money is non-refundable.
So, hardly the place to recommend for rehab. Think carefully about this place, then find somewhere else.
Passages Malibu Reviews
I was in you program from 3/27 to 4/27 I tried to remain positive about my situation and try to take what I could from your program..I was disappointed to find that I could not get my sleep apnea mask for at least three weeks because the lack of follow up by the nursing staff. I had to take two days out of my treatment and call and get records and copy of my sleep study so I could be fitted with a mask. my snoring seem to be an issue because of my medical condition. I was tired the whole three weeks while waiting for the nursing staff to resolve this issue.i took upon myself too take time out my treatment and get the necessary records and setting so I could be fitted with a sleep apnea mask...the lack of sleep affected my recovery greatly also the fact that my roommate was using drugs and alcohol . I made my therapist aware of my situation the first day..
It wasn't until my hypnotherapist witnessed my roommate doing drugs that prompted my move to another room. Then only to find out that these young guys were using Herion and smoking pot.. So not only was I in this unfortunate situation I felt like I was being treated like a 2nd class citizen to the people who were paying cash..my treatment was severly underminded my these occurances . Then having to deal with my first roommate stalking me and threating me and my siblings if I was too speak of his drug use. staff witness this threatening behavior and posted a staff member outside my door..this cash paying customer was allowed to stay as I was being moved early to make room for a new In take..later I found out that he was removed or escorted off the premises .I went to Ventura sober living to be faced with sitting in one room all day long. There seem to be no new information being offered that would be benafical for my continued participation ..I feel as if I was let down in multiple ways one providing a safe environment for me to heal and focus on myself and my addiction.
two the fact that cash paying customer seem to be more valuable then myself and my recovery..three the medical neglect from not having my sleep apnea mask leaving me basically exhausted daily . Only to find out after three calls I could have been renting a machine from day one. The nursing staff I was told by the company I spoke with either failed to send over the correct information or when the company called to set up a time to fit me with my mask they were told they were to busy to deal with them at the moment..my one request is that they would find a in network facility to buy my sleep apnea mask from only to find out they called every out of network facility ...I had one day of sobriety when I asked for two more weeks if not three..I was told that my insurance company was too difficult to deal with. I gave my word that I would stay on my insurance till you were paid for services rendered..first passages billed the wrong address which I called and month after month stayed on top of my insurance till you were paid..keeping my word ..even going as far as getting on three way with my insurance company giving you a ref number assuring payment..my blood pressure spiked to 200 over 120 the second day I left passages putting me in the hospital with the doctor recomindation that I be treated with clondine and Ativan because I was still detoxing...
I since relapsed too be accepted back out there but this time at your Ventura location because I'm on insurance . I arranged a train from my home to have my dad almost pass away that day from kidney failure . I called Amtrak so the ticket would not be lost and was issued a vocher or I would lose 20 per cent of value of ticket. Came time for me to leave and the vocher was used by passages .. I ended up missing a train that would of gotten me their a day earlier..I was accused of taking advantage of them for a sum of $168...they ended up clearing situation up only to have this train arrive half day late missing my connection and being stuck in a city I knew nothing about.. By the time I arrived at Union station I was told that a car was sent for me but to lax..I would need to find my own way there even though it was there mistake..I feel very taken advantage of and mistreated on all levels. I did leave out the most important part the first time I stsyed and graduated I did my 30 days supposed to graduate and have a graduation ceremony only for the staff too forget my graduation ...this in my opinon started me on a downward cycle ... Sad thing is I kept my word I stayed on my insurance in constant contact making sure that passages would be reimbursed for my stay ...I just feel that they passages didn't do the same..
I'm very disappointed and sadden I met a lot of good people there clients and staff too.. I just wish I had more opportunitiy to speak with you pax because I know you would have made things right.. Even though I had a bad experience I witnessed others change for the better . They came out of of there whole new human beings with a new lease on life. I was blessed to be able to witness such change. That change sustains me today knowing that their is hope for me . If they can beat thier addiction so can I . At least that what I'm holding on too I ve lost everything and now homeless because of my addiction but pray God will get me the strength too get through just today. I know I falied myself and my family but just staying alive for me is a chore .. God bless you all I pray for you and that we all find our center or our power to overcome and heal..Matt
Passages claims to accept insurance. First, they don't accept much. So out of pocket, paid the full amount with the expectation of getting most of it back from our insurance (BC/BS) who are generally very good on this. It took MONTHS and certified mail to get any documentation which was IMHO pathetic compared to reputable health care/ rehab facilities.
And if it is not the right place for you and feel you are not getting the care you need, tough! Money is non-refundable.
So, hardly the place to recommend for rehab. Think carefully about this place, then find somewhere else.