Want to report Petsmart in calif. la cingia i left my dogs (children) in the care of petsmart and asked if they could get a bath before i picked them up i was charged for them to stay the bath witch was not done they had s**t and piss on them and on there beds that i took in i had to throw away the beds it was so bad they where so hungrey when i got them home they ate so fast and vomited , i had to give them a bath because they stunk and i was charged over $600.00 dollars, my children are very important since my husband passed away please help. thank you Pat Dumbauld , Santa Monica Calif 90404 316
On March 3,2015 I went to the website for Pet Smart.com to inquire about getting my 2 dogs groomed. One is a Bichon Frise and the other dog is a 10 pound mimiture poodle. The add on the website states that grooming starts at $19.00. I am looking at a Bichon dog in the picture. Hence, I have a Bichon dog. The price is $19.00. By the way, he is only 15 pounds!
I call the 520-426-1901 phone number and I get transferred to the operations call center. I ask if I need an appointment and I am told "No" walkings welcome. Says so even on their website!
I drive my two dogs to the store in Casa Grande,Arizona. Only to be told that the grooming department does not have any available appointments available until next Tuesday. Well there's another $20.00 in gasoline times 2 trips to get the same job done the first time.
The manager offers me a 25% discount off of the total bill of $69.00 for each dog when I was willing to pay for the $19.00 and the additional $26.00 for the pawdicure,see add below, a 50% discount. Even though the Pawdicure doesn't start until March 30,2015 the Casa Grande,Arizona store offers it at the 50% discounted price now.
Well, you don't have to be a rocket scientist to do basic math. $19.00 + $26.00=$45.00, not $68.00 for each dog. Even with a 25%discount, its still a fraud.
Furthermore. Before arriving at the Casa Grande, Arizona Pet Smart store:
I called the salon and when they answered, I was quoted $7.00-$28.00 for a hair cut if I washed my dogs myself. However, After realizing that I was being ripped off by the store manager. I opted to wash my own two dogs and bring them in to the store for a basic sheep hair cut, the simpleists hair cut for a dog, its like sheep shering,a basic hair cut. So simple even a blind man could do it. The manager of the grooming salon then quoted me $38.00 for each dog. What happened to $7.00-$28.00 as quoted on the phone? I'm not asking for a French poodle hair cut on both of my dogs, just the simpliest hair cut available.
What a SCAM!!!
While this conversation was taking place, I noticed that a groomer was clipping a small dogs toe nails from the side, squeezing the toe nail together which could easily lead to cracking the toe nails all the way up into the curticle causing it to crack and bleed. The dog was screeming, only then did she revert to the grinder machine to trim back the poor dogs nails.
You only have to own dogs to know better than clip your own dogs toe nails sidways, let alone hear them scream when you try to cut toe nails the wrong way, pinching them sideways, where they can crack and bleed or get infected once cracked open!!! How sad that the unsuspecting owner would never bother to look at the toe nails clipped unless they began to bleed, from being cracked open at the groomers.
I came home and called the Pet Smart customer support number and ask for a manager! They took my complaint and stated that they would get back to me in 3-5 business days. Yea!!!!! They really value, their customers!!! They expect me to wait around for 5 days for them to make things right! This "BS" and "FALSE ADVERTISEMENT" speaks volumes. They don't even value their customers enough to make things right the first time a complaint is filed.
So, Far I am out $30.00 in gas,ware-n-tare on my car, time out of my life, money out of muy pocket, and they have the nerve to tell me, I'll get around to you when I am d**n, good and ready! Amazing, they don't honor their own advertisement or even bother to call the store locations to see if any appointments are in fact: available before telling new customers to go ahead "Walkins are Welcome"
I rate their website "F" and their customer service at the Florence store in Casa Grande, Arizona an "F" rating! As far as I am concerned they should comp the entire deal, just for the false advertisment alone.
The Better Business Bureau needs to jank their bond license until they do right by their advertisment alone!!!
I thought I was getting 1 dog bed for full price and ordering a second one for 50% off. Instead the order only showed qty 1 bed ordered therefore I sent a message right away to customer Service requesting that they cancel my order. They claimed that they would do their best. The very next day I receive an email from them stating that it shipped. Not acceptable!! They had plenty of time to cancel my order.
I had been takong my dog to Petsmart's doggie day camp for about one and a half years now with no issues. So Wednesday 7-23-14 I dropped my dog off as normal around 830am and thought all was good, but around 10am I got a call saying that my dog had bitten another dog and that dog needed to be taken to Petsmart's in house vet, I said alright and had my girlfriend head to the store to deal with it.
So she got to the store to see what was going on, she went back to the pets hotel area and was met with ignorance, she was told she would have to pay somehwere between $200-$500 for the pther dogs stitches. She was told that the manager and an employee reviewed a video tape of the incident and we were legally responsible. the manager then insisted my girl friend sign a blank promissory to cover the damages. so she asked for the dog another time and was told that she could not have the dog until she signed the promissory, she got mad and came to pick me up from work to assist her in dealing with this.
We arrived back about 15-20 minutes later, and I took over, again asking for my dog, yet again I was told to sign a blank promissory. I laughed and said no I just need my dog, and that I will pay for anything that my dog has done, I just need to see this video, a hurt animal or even a vet bill. None of which they could show me claiming that it was against petsmart policy, but that they had reviewed it and that we should trust them that my dog was in the wrong. I asked to speak to the general manager and they said that they weren't in today and gave me a 1-800 number that was supposedly for a district manager which it wasn't. So after arguing about signing the promissory I started to call the police and the employees folded on there bluff gave me my dog and said they would just take the promissory and send it to collections.
I have sinice called and written many times with no results no call back no email no nothing. I have tried over and over again now I have to worry about them forging my signature on this blank promissory. What the hell.
This will be my last visit to this store , whether for grooming, veterinary services or dog food. I had a bad feeling about leaving my pomeranian for her appt and if it weren't before petsmart opening hours, I would have asked to stay. She is a cheerful, good natured girl of 4 yrs. She was coming in for a bath and a nail clipping, nothing else. $37 later (for a bath and a nail trim?!) and my girl with a depressed behavior,
I began to look at her paws. She has random chunk snips of hair gone, not at all a ""sanitary trim"" but done randomly. There was No sanitary trim done at all, which was mentioned. Our girl has been in a daze all day, having us question if she was given something or was just miserable during her visit. She normally greets me with a jump to pick her up and when I came to get her, she headed straight for the door, she clearly wanted out.
When I dropped her off, there was an overweight, annoyed groomer complaining she had to be at work instead of at the races with her husband. She looked disgusted to be at work and kept talking loudly about it. It was not a welcoming environment and no one greeted my dog. I come to get her and said groomer is working on an elderly long haired small breed. The dog turns its head to see me and she angrily snaps at her ""she is not going to rescue you! DO NOT move your head I swear"" and anyone could clearly tell she had a calm dog. I would NOT want my dog spoken to or handled by that ""woman.""
The first time we went for a nail trim and were encouraged to get her nails painted. I obliged. The lady came out to tell me that the paint wasnt a good idea and they had gotten it over her fur. And it's to be expected w furry paws. She said, go home and let it dry and you can pick it off. What ?!? It was so busy and I was mortified so I paid and wanted out of there. She had pink polish in her tail. I felt like a bad pet parent. I took her home and have her a bath and got it all out. I attempted the paint myself and she sat patiently and it went on smoothly. What was their problem. ?!
This morning once I handed her over, the girl says ""oh, I remember her from the nailpolish fiasco !"" Which was well over 6 months ago... What does that tell you ? Such a negative experience. I am sitting with our girl with her nails (still long even tho I had to pay $12 more for grinding?"" And they really look no different to any of us. She is upset and out of it. And she now has paws with awkward hair chips chopped out. Is this customer service ? I would not recommend to anyone and do not feel any of this was worth the time and money. Cannot believe such people want to work with animals.
PetSmart Reviews
Want to report Petsmart in calif. la cingia i left my dogs (children) in the care of petsmart and asked if they could get a bath before i picked them up i was charged for them to stay the bath witch was not done they had s**t and piss on them and on there beds that i took in i had to throw away the beds it was so bad they where so hungrey when i got them home they ate so fast and vomited , i had to give them a bath because they stunk and i was charged over $600.00 dollars, my children are very important since my husband passed away please help. thank you Pat Dumbauld , Santa Monica Calif 90404 316
On March 3,2015 I went to the website for Pet Smart.com to inquire about getting my 2 dogs groomed. One is a Bichon Frise and the other dog is a 10 pound mimiture poodle. The add on the website states that grooming starts at $19.00. I am looking at a Bichon dog in the picture. Hence, I have a Bichon dog. The price is $19.00. By the way, he is only 15 pounds!
I call the 520-426-1901 phone number and I get transferred to the operations call center. I ask if I need an appointment and I am told "No" walkings welcome. Says so even on their website!
I drive my two dogs to the store in Casa Grande,Arizona. Only to be told that the grooming department does not have any available appointments available until next Tuesday. Well there's another $20.00 in gasoline times 2 trips to get the same job done the first time.
The manager offers me a 25% discount off of the total bill of $69.00 for each dog when I was willing to pay for the $19.00 and the additional $26.00 for the pawdicure,see add below, a 50% discount. Even though the Pawdicure doesn't start until March 30,2015 the Casa Grande,Arizona store offers it at the 50% discounted price now.
Well, you don't have to be a rocket scientist to do basic math. $19.00 + $26.00=$45.00, not $68.00 for each dog. Even with a 25%discount, its still a fraud.
Furthermore. Before arriving at the Casa Grande, Arizona Pet Smart store:
I called the salon and when they answered, I was quoted $7.00-$28.00 for a hair cut if I washed my dogs myself. However, After realizing that I was being ripped off by the store manager. I opted to wash my own two dogs and bring them in to the store for a basic sheep hair cut, the simpleists hair cut for a dog, its like sheep shering,a basic hair cut. So simple even a blind man could do it. The manager of the grooming salon then quoted me $38.00 for each dog. What happened to $7.00-$28.00 as quoted on the phone? I'm not asking for a French poodle hair cut on both of my dogs, just the simpliest hair cut available.
What a SCAM!!!
While this conversation was taking place, I noticed that a groomer was clipping a small dogs toe nails from the side, squeezing the toe nail together which could easily lead to cracking the toe nails all the way up into the curticle causing it to crack and bleed. The dog was screeming, only then did she revert to the grinder machine to trim back the poor dogs nails.
You only have to own dogs to know better than clip your own dogs toe nails sidways, let alone hear them scream when you try to cut toe nails the wrong way, pinching them sideways, where they can crack and bleed or get infected once cracked open!!! How sad that the unsuspecting owner would never bother to look at the toe nails clipped unless they began to bleed, from being cracked open at the groomers.
I came home and called the Pet Smart customer support number and ask for a manager! They took my complaint and stated that they would get back to me in 3-5 business days. Yea!!!!! They really value, their customers!!! They expect me to wait around for 5 days for them to make things right! This "BS" and "FALSE ADVERTISEMENT" speaks volumes. They don't even value their customers enough to make things right the first time a complaint is filed.
So, Far I am out $30.00 in gas,ware-n-tare on my car, time out of my life, money out of muy pocket, and they have the nerve to tell me, I'll get around to you when I am d**n, good and ready! Amazing, they don't honor their own advertisement or even bother to call the store locations to see if any appointments are in fact: available before telling new customers to go ahead "Walkins are Welcome"
I rate their website "F" and their customer service at the Florence store in Casa Grande, Arizona an "F" rating! As far as I am concerned they should comp the entire deal, just for the false advertisment alone.
The Better Business Bureau needs to jank their bond license until they do right by their advertisment alone!!!
I thought I was getting 1 dog bed for full price and ordering a second one for 50% off. Instead the order only showed qty 1 bed ordered therefore I sent a message right away to customer Service requesting that they cancel my order. They claimed that they would do their best. The very next day I receive an email from them stating that it shipped. Not acceptable!! They had plenty of time to cancel my order.
I had been takong my dog to Petsmart's doggie day camp for about one and a half years now with no issues. So Wednesday 7-23-14 I dropped my dog off as normal around 830am and thought all was good, but around 10am I got a call saying that my dog had bitten another dog and that dog needed to be taken to Petsmart's in house vet, I said alright and had my girlfriend head to the store to deal with it.
So she got to the store to see what was going on, she went back to the pets hotel area and was met with ignorance, she was told she would have to pay somehwere between $200-$500 for the pther dogs stitches. She was told that the manager and an employee reviewed a video tape of the incident and we were legally responsible. the manager then insisted my girl friend sign a blank promissory to cover the damages. so she asked for the dog another time and was told that she could not have the dog until she signed the promissory, she got mad and came to pick me up from work to assist her in dealing with this.
We arrived back about 15-20 minutes later, and I took over, again asking for my dog, yet again I was told to sign a blank promissory. I laughed and said no I just need my dog, and that I will pay for anything that my dog has done, I just need to see this video, a hurt animal or even a vet bill. None of which they could show me claiming that it was against petsmart policy, but that they had reviewed it and that we should trust them that my dog was in the wrong. I asked to speak to the general manager and they said that they weren't in today and gave me a 1-800 number that was supposedly for a district manager which it wasn't. So after arguing about signing the promissory I started to call the police and the employees folded on there bluff gave me my dog and said they would just take the promissory and send it to collections.
I have sinice called and written many times with no results no call back no email no nothing. I have tried over and over again now I have to worry about them forging my signature on this blank promissory. What the hell.
This will be my last visit to this store , whether for grooming, veterinary services or dog food. I had a bad feeling about leaving my pomeranian for her appt and if it weren't before petsmart opening hours, I would have asked to stay. She is a cheerful, good natured girl of 4 yrs. She was coming in for a bath and a nail clipping, nothing else. $37 later (for a bath and a nail trim?!) and my girl with a depressed behavior,
I began to look at her paws. She has random chunk snips of hair gone, not at all a ""sanitary trim"" but done randomly. There was No sanitary trim done at all, which was mentioned. Our girl has been in a daze all day, having us question if she was given something or was just miserable during her visit. She normally greets me with a jump to pick her up and when I came to get her, she headed straight for the door, she clearly wanted out.
When I dropped her off, there was an overweight, annoyed groomer complaining she had to be at work instead of at the races with her husband. She looked disgusted to be at work and kept talking loudly about it. It was not a welcoming environment and no one greeted my dog. I come to get her and said groomer is working on an elderly long haired small breed. The dog turns its head to see me and she angrily snaps at her ""she is not going to rescue you! DO NOT move your head I swear"" and anyone could clearly tell she had a calm dog. I would NOT want my dog spoken to or handled by that ""woman.""
The first time we went for a nail trim and were encouraged to get her nails painted. I obliged. The lady came out to tell me that the paint wasnt a good idea and they had gotten it over her fur. And it's to be expected w furry paws. She said, go home and let it dry and you can pick it off. What ?!? It was so busy and I was mortified so I paid and wanted out of there. She had pink polish in her tail. I felt like a bad pet parent. I took her home and have her a bath and got it all out. I attempted the paint myself and she sat patiently and it went on smoothly. What was their problem. ?!
This morning once I handed her over, the girl says ""oh, I remember her from the nailpolish fiasco !"" Which was well over 6 months ago... What does that tell you ? Such a negative experience. I am sitting with our girl with her nails (still long even tho I had to pay $12 more for grinding?"" And they really look no different to any of us. She is upset and out of it. And she now has paws with awkward hair chips chopped out. Is this customer service ? I would not recommend to anyone and do not feel any of this was worth the time and money. Cannot believe such people want to work with animals.