The worst company doing business on the internet today. My wife ordered a gun safe from them and it did not work properly. We ended up sending it back to the manufacturer and requested a full refund from Pistol Accents. After numerous e-mails back and forth we were finally refunded $224 of the $299 that we paid. Pistol Accents, says they kept $74 as a restocking fee. What did they restock? Nothing! The product was not returned to them and in fact they were given a refund through the manufacturer for the unit that I purchased. I sent them an e-mail on 11/8/14 asking why they held back money from us and I got no response. I sent another e-mail yesterday and I received the following e-mail:
"Read the Terms of Service on the site.. There is a fee for refunding with no exchange.. We pay a percentage to MC/Visa , the gateway and also the transaction fees when a sale is made, these cost will not be absorb for a refund.. Also we pay fees for refunds.Its pretty simple. Also your nasty email response when I said once we see the credit from the mfg you will be credited, you said in a previous email "you don't care if we have to wait for our money" Well you are wrong my friend. We are not owned by Gun Box they will tell you anything, but when it comes to our money we had to wait and it wasn't 48 hours like they said. Our refund policy is usually within 30 days.We did credit you within that time period. We tried helping you with the mfg and we also weren't happy with the mfg and decided to drop them as a vendor. We sent emails to the mfg and kept you in the loop. We also contacted you to make sure they were helping you and sending the label to exchange as promised. We have to pay fees out of our "hard earned money" as well.. At checkout this was explained and a link is provided for you to see the terms of service. And a check box showing you read the terms. Next time you write to the BBB please make sure you tell them that you placed the order, read and understood the Terms of Service checked the box and proceeded with the sale. I know you read the terms several times because you dictated it to us about the 30 day return and you were within the time frame. You missed the part that all defects will be handled via the mfg and No refunds will be made."
Again, stay away from doing business with this company. There are many other ethical Gun Shops out there that do provide outstanding customer service and that do not treat you like an idiot. If you do decide to do business with them, buyer beware!!!
Pistol Accents, Inc Reviews
The worst company doing business on the internet today. My wife ordered a gun safe from them and it did not work properly. We ended up sending it back to the manufacturer and requested a full refund from Pistol Accents. After numerous e-mails back and forth we were finally refunded $224 of the $299 that we paid. Pistol Accents, says they kept $74 as a restocking fee. What did they restock? Nothing! The product was not returned to them and in fact they were given a refund through the manufacturer for the unit that I purchased. I sent them an e-mail on 11/8/14 asking why they held back money from us and I got no response. I sent another e-mail yesterday and I received the following e-mail:
"Read the Terms of Service on the site.. There is a fee for refunding with no exchange.. We pay a percentage to MC/Visa , the gateway and also the transaction fees when a sale is made, these cost will not be absorb for a refund.. Also we pay fees for refunds.Its pretty simple. Also your nasty email response when I said once we see the credit from the mfg you will be credited, you said in a previous email "you don't care if we have to wait for our money" Well you are wrong my friend. We are not owned by Gun Box they will tell you anything, but when it comes to our money we had to wait and it wasn't 48 hours like they said. Our refund policy is usually within 30 days.We did credit you within that time period. We tried helping you with the mfg and we also weren't happy with the mfg and decided to drop them as a vendor. We sent emails to the mfg and kept you in the loop. We also contacted you to make sure they were helping you and sending the label to exchange as promised. We have to pay fees out of our "hard earned money" as well.. At checkout this was explained and a link is provided for you to see the terms of service. And a check box showing you read the terms. Next time you write to the BBB please make sure you tell them that you placed the order, read and understood the Terms of Service checked the box and proceeded with the sale. I know you read the terms several times because you dictated it to us about the 30 day return and you were within the time frame. You missed the part that all defects will be handled via the mfg and No refunds will be made."
Again, stay away from doing business with this company. There are many other ethical Gun Shops out there that do provide outstanding customer service and that do not treat you like an idiot. If you do decide to do business with them, buyer beware!!!