This company advertises Personal Style services through their Facebook page (Prep 101 - Personal Style Concierge). The prices vary depending on the service level purchased. I elected the Overhaul service which was on special for 75% off. My cost was $199.00 and my purchase was made on 11/28/2014. After a few weeks went by, I reached out via email to: [email protected] to Cedric who was "supposed" to be my personal style consultant. I questioned the status of shipments as the Overhaul service provides 3 outfits per month including shoes/accessories for a total of 12 months. I was instructed there was an issue with the files exceeding the limit but it was being resolved as of 12/17 which was the day of my response. I agreed to allow more time but as another week went by, I began requesting a refund. Again, I was asked to be patient and told my items would be shipped on 12/30 via DHL and I would receive a tracking#. All of this was in an attempt for me to not file a claim through Paypal or my bank. Again, I allowed the benefit of the doubt but when I asked for the tracking# the next day, no one could give it to me. I have all communications between myself and the seller that was done through email and Facebook Mesenger. As of today, I have filed a claim with Paypal, Better Business Bureau and my personal bank as I now believe this to be fraudulent.
There is no discernible contact information about this company to handle customer disputes or concerns. They only communicate through Facebook and through a person named "Cedric". I purchased the service and did not get the promised monthly custom look book as per my detailed questionnaire.
PREP101 Reviews
This company advertises Personal Style services through their Facebook page (Prep 101 - Personal Style Concierge). The prices vary depending on the service level purchased. I elected the Overhaul service which was on special for 75% off. My cost was $199.00 and my purchase was made on 11/28/2014. After a few weeks went by, I reached out via email to: [email protected] to Cedric who was "supposed" to be my personal style consultant. I questioned the status of shipments as the Overhaul service provides 3 outfits per month including shoes/accessories for a total of 12 months. I was instructed there was an issue with the files exceeding the limit but it was being resolved as of 12/17 which was the day of my response. I agreed to allow more time but as another week went by, I began requesting a refund. Again, I was asked to be patient and told my items would be shipped on 12/30 via DHL and I would receive a tracking#. All of this was in an attempt for me to not file a claim through Paypal or my bank. Again, I allowed the benefit of the doubt but when I asked for the tracking# the next day, no one could give it to me. I have all communications between myself and the seller that was done through email and Facebook Mesenger. As of today, I have filed a claim with Paypal, Better Business Bureau and my personal bank as I now believe this to be fraudulent.
DO NOT EVER PURCHASE THIS SERVICE
There is no discernible contact information about this company to handle customer disputes or concerns. They only communicate through Facebook and through a person named "Cedric". I purchased the service and did not get the promised monthly custom look book as per my detailed questionnaire.
BUYER BEWARE!