I booked a hotel with Priceline. On the Priceline website It showed the pictures of the pool with a description “enjoy our pool”. Under amenities it states pool. However, I have found out that it is a beach club and guests are not allowed in the beach club unless you pay. I contacted Priceline several times and they said we could use the beach club. I emailed the hotel and found out we could not unless we pay and then also pay for a lounge chair. I have all of the documentation to prove that the hotel does not have a pool that is not open to guest of the hotel. I booked this hotel due to the beautiful pool. I visited the hotels webpage to find out that it says we do not have a pool but a beachclub. This is a misrepresentation on Priceline site. They were not willing to listen to me, change reservations or help in any way. When I received my itinerary it still has amenities as a pool…… this is not true. A pool and a beachclub are too separate definitions. After contacting the hotel they told me I could use the sisters pool…… if I wanted to do that then I would have stayed there!
Bid on two rooms in Hilton Head, South Carolina. Paid a 20% hotel fee on top of my bid price. Did not see this fee anywhere until after the bid was accepted. At that point it is too late to cancel the reservation. This hidden fee made booking these rooms more expensive that other travel service providers who did not charge this fee when I attempted to book the same hotel with them. So essentially my bid price was 20% higher. Seems very deceptive to me. Like a bait and switch routine which I believe most states have laws against.
We booked a pre-paid hotel reservation through Priceline.com for the Holiday Inn Express & Suites in Grandview, MO, which is a southern suburb of Kansas City. Upon our arrival at the hotel for check-in, we were informed that our reservation was cancelled because Priceline contacted the hotel at 3:30 that afternoon requesting the reservation be cancelled because it received notification from us that we had a family emergency and wished to cancel. This is completely false; we were aware that our reservation was non-refundable and at no point wished to cancel for a family emergency or otherwise. Upon contacting Priceline by phone from the hotel lobby, our questions as to why the reservation was cancelled without any contact from us were dodged by the representative. A follow-up e-mail to Priceline upon our return home from our vacation was also to no avail, as a "Mayank T." replied to it with "Your reservation at the Holiday Inn Express Hotel & Suites Kansas City-Grandview was not cancelled in our system. It was confirmed and good to use." This is probably because the hotel manager was able to reinstate our reservation and accommodate us in what was the last king bed room available. It still does not answer the question of why the reservation was cancelled without our permission or knowledge. I even confronted Priceline in my follow-up e-mail, suggesting that their employees are committing fraud by strategically cancelling customers' pre-paid reservations such as ours so as to cheat them out of their money already paid. I will take further action and hold Priceline accountable for their actions if I receive no response in the purported 5 business days as stated in the aforementioned e-mail. And needless to say, Priceline will never get our business again, and we have shared this horror story with our friends on Facebook so they are all aware of this deceptive business practice as well.
I checked out of Ramada in Charlotte, NC on 5/4/15. The Hotel Manager issued me a credit, which Priceline is refusing to give me. I have been working with them since 5/5/15. They acknowledge that they are processing a credit. I was assured I would receive the credit within 5-10 business days. I have not received it. They reported this to their Accouning department and I was told on 5/15/15 that the Accounting Department would contact me within 5 business days. I have heard nothing. I called back today (5/22), and I am being told, again, that there is a credit processing and someone will be in touch with me; that there is no one to speak with about it, only their Customer Relations department who cannot help at all!
I make reservation for a car rental, they charge me full price at time I make my reservation, more than 40 days prior the date of my resevation I call to cancel but they refuse to cancel even that I was calling more than 40 days in advance,
Priceline.com is a big Ripoff they refuse to cancel, refund or credit
they requested initials to agree to they terms and conditions, Terms and conditions that are on small print on the very bottong of their website, thats how I was ripoff and I'm sure that thas how they ripoff many people with they small priting of they terms and conditions.
Buyer beware. Read the fine print carefully - PRICELINE reservations cannot be cancelled or changed even if you get the "chance" to read before you buy. This is true for ALL RESERVATIONS, not just the "name your own price" stuff.
I was booking a flight on PRICELINE in a hurry and a pop-up window appeared saying the best price to book a rental car was with the airfare. DON'T DO IT!!! I paid 4X the daily rate by combining the reservations! And what was PRICELINE's response? We can't cancel and you agreed before you paid! No acknowledgement that over $200 for a one day car rental was not the BEST PRICE and cheapest way to book a rental car.
I have been a loyal PRICELINE customer for at least 6 years, booking cruises, airfare and hotels - I've probably spend over $10K with them. I will never, ever use PRICELINE again and I am returning and cancelling their credit card.
I recently used Priceline to book a hotel room in Chicago. Of course Chicago is a big city and one needs to select a hotel near to where one intends to do business. Priceline separates their booking areas into geographical areas of the city and I selected to review hotels in the "Loop, Grant Park" section of the city. Several were found and reviewed. I selected all the 4 star properties within that Priceline defined area of the city.
Also on their website is an "Express Deal" page where one can book hotels at a discounted price. Sounds like a good deal? The Express Deal page advertised a 4 star hotel in the Loop, Grant Park area at an attractive price, so of course I booked it. You take a little bit of a gamble because the actual hotel is not identified, but its rated 4 start with an 8.0 customer satisfaction level, in the same Priceline defined section of the city i.e Loop, Grant Park, so it seemed like a no brainer.
After booking the property and receiving confirmation of the booking, I was shocked to learn that the property was NOT one of the properties listed in the Loop, Grant Park area at all, but was actually located in another part of the city, north of the area where all of the other hotels had been listed.
After much run around, I finally contacted a customer service agent who informed me uncategorically, that the geographical boundaries for the definition of "Loop, Grant Park" under normal listings are different than the boundaries for properties avialble under Express Deal terms. In fact the hotel that was booked for me is actually listed on their website in entirely different geographical area in their normal listings.
So, instead of a being within walking distance of my business venue, I am now required to rent a car and pay $65 a day for parking or take taxis. The "bargain" becomes a 'rip off" because of very confusing, if not entitely deceptive, marketing paractises by Priceline.
Buyer Beware. Use other booking sites like Expedia or Hotels.com which are clearly much more on the up and up.
Made a reservation for a hotel & airfare through Priceline.Found out next AM from locals in Uruguay that the hotel was unsafe after dark.
Called Priceline, spoke to Anna & Jake pleading to change reservation to different, safer hotel b/c I would be a woman traveling alone in a country where I do not speak the language. Offered to pay additional money, stay in a different city, etc. Would not do anything to help me! Told me I could send a letter to their executive office.
This company SUCKS! I will never use them again under ANY circumstances.
Totally walking away from hotel reservation b/c my safety will be in jeopardy.
Wife and I carefully planned trip to Phoenix. In advance used Priceline.com to arrange rental car from Hertz. Confirmation Code #xxxx - 2005. Prepaid for this non-refundable, non-transferable, and non-changeable car rental. Priceline Purchase Trip number xxx-xxx-xxx-57. Got to Hertz counter in AZ. They did not have our car (any full size vehicle) so they offered three choices. Wife picked one. Month later charge from Hertz shos up for $360. Called Hertz - "We don't know anything about what Priceline does once you rent from the." Called Priceline - no answer!!!!!!
Priceline going out of business. Do not use. Hertz playing bait & switch to get paid over $600* for 5 day car rental at $30 per day. *Hertz tacked on $100 cleaning charge. Do not use Hertz.
I used Priceline's "Name your own price" to purchase three airline tickets. I entered the info they requested and figured that I would be shown a few options to choose from. I was not. They booked me 3 tickets and charged my card. In fact, I am pretty sure they sold me the worst tickets available. 8 hours for a 3 hour flight, being re-routed all around the country. The flight arrived at 11:55pm on 3/23, and I needed to be checked in to the hotel on the 23rd, or I would not be eligible for the reduced rate that I had booked.
I called and asked to change or cancel the tickets, but the customer service agent would not help. The accent was so strong that I asked to be transferred to a supervisor. The supervisor's accent was worse. I had to ask him to constantly repeat himself. After trying to negotiate with him, he told me that they would do nothing to help. I asked to speak to his supervisor, and he refused, saying that he held the highest position. I began to get frustrated and told him that I would never be using Priceline again, and he told me that was fine, and then hung up on me.
Overall, their reduced rate saved me $45 ($15 on each ticket), but cost me 5 hours in the air, and a missed day of vacation.
Priceline offers attractive pricing with a maze of options and then after making choices gives NO opprotunity for changes without punitive and unfair feees. complicated by a lack of help in english. Unyeilding phone operators that provide the same thoughtless responses. Fees are punitive for just data entry mistakes!
I booked with AMEX and will protest all fees associated with this transaction. Dont waste your time as i have tonight.
Beware anyone who uses priceline - if you rent a car, even though the website says that the reservation can be cancelled without a fee, priceline will not let you change it. This is an unfair business practice!
I booked two hotel rooms for three nights at the same time same hotel. The charge was 645.82 the rooms were booked thru priceline regular service not name your own price or express deals. The rooms were booked with one reservation.
A day before my trip I returned to price line to see if the price had changed. For the exact same two rooms same dates and same hotel the price dropped to 492.12 a difference of $153.70. I took a screen shot of the request so i have proof of the difference.
I called priceline to ask for an adjustment. They informed me that even through it was booked and paid for thru priceline it was done by there sister company Agoda. I had never heard of agoda before but priceline refused to help and said that I would have to seek relief thru agoda.
I called agoda and reported my issue, they said no problem but i would need to fill out a form. They would email a copy to me. I waited 45 minutes and never recieved a form. Called back and they said they would send it again. An hour went by and still no form. I called a third time and was on the phone for over 15 minutes. I would not get off untill i got the form. It finally came.
I filled out all the information required and included a screen shot of the new price. sent it in and got this response
After reviewing your claim, we found that we could not honour our Best Price Guarantee (BPG) due to:
Please kindly resubmit your claim showing the total rate for 1 room only.
Yours sincerely
Agoda Customer Support
i responded
I bought two rooms thru priceline not one. You divided the reservation.
Greeting!
We are so sorry for the inconvenience caused as your booking divided into one room one booking ID which are 56686683 and 56686680. Hence we have put a clear remark at the booking.
Please resubmit the Best Price Guarantee form so that we can verify and proceed accordingly.
Thank you for choosing Agoda.com
Regards,
Agoda Customer Support Team
The price quoted I gave you was in your site and the same site I booked at
priceline.
This went back and forth for at least 4 more times. each time they rejected the claim.
Today i called priceline back up and they refused to help.
I went to the Priceline.com website to check for low-cost options for a trip to Orlando in January 2015. Priceline prompted me for my travel requirements as usual. I completed the information as I have in the past and submitted my requirements. I was presented with what appeared to be a good price for my 4 tickets, in this case combined with my rental car as a package. I accepted the deal and was presented shortly thereafter with a completely useless itinerary departing at the end of the first day of travelk and returning at the crack of dawn on the last day of the trip.
Priceline.com is less than specific, but in this case, the problem came up when I contacted Priceline about the useless tickets. The Priceline representative told me that they could do nothing about the reservation because I have booked it as a "name you own price" deal. I had done no such thing.
Despite my attempts to resolve this booking, Priceline's representative went on like a broken record saying how sorry she was. This was useless and disingenuous as well. I asked to speak with a supervisor and I was not transferred, but instead assured that a conversation with a supervisor would yeild the same result.
Priceline's assertion that I had booked a "name your own price" reservation amounts to fraud. Their practices are deceptive and intended to harm consumers. If someone walked into a convenience store and stole over a thousand dollars, it would be a criminal act. Priceline does this by hiding behind broken and unfari policies at will.
I am disputing the charges through my credit card company and I encourange others to do the same when Priceline personnel and their system steal your hard-earned income in this way.
As for me, I will never use Priceline.com again. I encourage readers to look elsewhere for airfare deals when needed.
I wish I had read the reports about priceline before I used and I hope this helps someone else from getting their hard earned money stolen from them, I recently was getting a 2 day car rental, went to Hertz through pricline to pick up car and because Hertz told me I could not rent with debit, yet priceline took my money for it, I Did Not get a car, and Yes priceline took my money though, tried to contact several time with no help what so ever . Consumer Please Beware'!!!!!! Nowhere in their Stupid contract does it say you can,t rent a car with Debit from Hertz, Hate incompetant rip off company's like this!! Just want my money back, to hard to come by being I am on disability!A*******!
Priceline, who I have used for years, transferred my recent hotel booking to Agoda, who is their sister company.
I received an e-mail from Agoda asking for documents to prove my identity regarding my upcoming hotel stay. There is no mention that I could see to Priceline.
I was provided with a link where I was required to provide a copy of my government id and credit card.
I was uncomfortable sending the copies so I contacted priceline to see what was going on, and who Agoda was. Fraud ALERT!
Via the chat box option (as I could not find a phone number on the website) I was told to call a toll free number and was immediately connected to Agoda. I'm not sure where Agoda is, but at my cupertine time 10:00 am it was midnight there.
Agoda told me that if I did not send them the copies by the end of my day, they would cancel the reservation.
I tried 3 separate times to get Priceline to help me resolve this, and they refused.
I am disappointed, and no longer feel comfortable using priceline.
Priceline.com LLC Reviews
I booked a hotel with Priceline. On the Priceline website It showed the pictures of the pool with a description “enjoy our pool”. Under amenities it states pool. However, I have found out that it is a beach club and guests are not allowed in the beach club unless you pay. I contacted Priceline several times and they said we could use the beach club. I emailed the hotel and found out we could not unless we pay and then also pay for a lounge chair. I have all of the documentation to prove that the hotel does not have a pool that is not open to guest of the hotel. I booked this hotel due to the beautiful pool. I visited the hotels webpage to find out that it says we do not have a pool but a beachclub. This is a misrepresentation on Priceline site. They were not willing to listen to me, change reservations or help in any way. When I received my itinerary it still has amenities as a pool…… this is not true. A pool and a beachclub are too separate definitions. After contacting the hotel they told me I could use the sisters pool…… if I wanted to do that then I would have stayed there!
Bid on two rooms in Hilton Head, South Carolina. Paid a 20% hotel fee on top of my bid price. Did not see this fee anywhere until after the bid was accepted. At that point it is too late to cancel the reservation. This hidden fee made booking these rooms more expensive that other travel service providers who did not charge this fee when I attempted to book the same hotel with them. So essentially my bid price was 20% higher. Seems very deceptive to me. Like a bait and switch routine which I believe most states have laws against.
We booked a pre-paid hotel reservation through Priceline.com for the Holiday Inn Express & Suites in Grandview, MO, which is a southern suburb of Kansas City. Upon our arrival at the hotel for check-in, we were informed that our reservation was cancelled because Priceline contacted the hotel at 3:30 that afternoon requesting the reservation be cancelled because it received notification from us that we had a family emergency and wished to cancel. This is completely false; we were aware that our reservation was non-refundable and at no point wished to cancel for a family emergency or otherwise. Upon contacting Priceline by phone from the hotel lobby, our questions as to why the reservation was cancelled without any contact from us were dodged by the representative. A follow-up e-mail to Priceline upon our return home from our vacation was also to no avail, as a "Mayank T." replied to it with "Your reservation at the Holiday Inn Express Hotel & Suites Kansas City-Grandview was not cancelled in our system. It was confirmed and good to use." This is probably because the hotel manager was able to reinstate our reservation and accommodate us in what was the last king bed room available. It still does not answer the question of why the reservation was cancelled without our permission or knowledge. I even confronted Priceline in my follow-up e-mail, suggesting that their employees are committing fraud by strategically cancelling customers' pre-paid reservations such as ours so as to cheat them out of their money already paid. I will take further action and hold Priceline accountable for their actions if I receive no response in the purported 5 business days as stated in the aforementioned e-mail. And needless to say, Priceline will never get our business again, and we have shared this horror story with our friends on Facebook so they are all aware of this deceptive business practice as well.
I checked out of Ramada in Charlotte, NC on 5/4/15. The Hotel Manager issued me a credit, which Priceline is refusing to give me. I have been working with them since 5/5/15. They acknowledge that they are processing a credit. I was assured I would receive the credit within 5-10 business days. I have not received it. They reported this to their Accouning department and I was told on 5/15/15 that the Accounting Department would contact me within 5 business days. I have heard nothing. I called back today (5/22), and I am being told, again, that there is a credit processing and someone will be in touch with me; that there is no one to speak with about it, only their Customer Relations department who cannot help at all!
I make reservation for a car rental, they charge me full price at time I make my reservation, more than 40 days prior the date of my resevation I call to cancel but they refuse to cancel even that I was calling more than 40 days in advance,
Priceline.com is a big Ripoff they refuse to cancel, refund or credit
they requested initials to agree to they terms and conditions, Terms and conditions that are on small print on the very bottong of their website, thats how I was ripoff and I'm sure that thas how they ripoff many people with they small priting of they terms and conditions.
Buyer beware. Read the fine print carefully - PRICELINE reservations cannot be cancelled or changed even if you get the "chance" to read before you buy. This is true for ALL RESERVATIONS, not just the "name your own price" stuff.
I was booking a flight on PRICELINE in a hurry and a pop-up window appeared saying the best price to book a rental car was with the airfare. DON'T DO IT!!! I paid 4X the daily rate by combining the reservations! And what was PRICELINE's response? We can't cancel and you agreed before you paid! No acknowledgement that over $200 for a one day car rental was not the BEST PRICE and cheapest way to book a rental car.
I have been a loyal PRICELINE customer for at least 6 years, booking cruises, airfare and hotels - I've probably spend over $10K with them. I will never, ever use PRICELINE again and I am returning and cancelling their credit card.
I recently used Priceline to book a hotel room in Chicago. Of course Chicago is a big city and one needs to select a hotel near to where one intends to do business. Priceline separates their booking areas into geographical areas of the city and I selected to review hotels in the "Loop, Grant Park" section of the city. Several were found and reviewed. I selected all the 4 star properties within that Priceline defined area of the city.
Also on their website is an "Express Deal" page where one can book hotels at a discounted price. Sounds like a good deal? The Express Deal page advertised a 4 star hotel in the Loop, Grant Park area at an attractive price, so of course I booked it. You take a little bit of a gamble because the actual hotel is not identified, but its rated 4 start with an 8.0 customer satisfaction level, in the same Priceline defined section of the city i.e Loop, Grant Park, so it seemed like a no brainer.
After booking the property and receiving confirmation of the booking, I was shocked to learn that the property was NOT one of the properties listed in the Loop, Grant Park area at all, but was actually located in another part of the city, north of the area where all of the other hotels had been listed.
After much run around, I finally contacted a customer service agent who informed me uncategorically, that the geographical boundaries for the definition of "Loop, Grant Park" under normal listings are different than the boundaries for properties avialble under Express Deal terms. In fact the hotel that was booked for me is actually listed on their website in entirely different geographical area in their normal listings.
So, instead of a being within walking distance of my business venue, I am now required to rent a car and pay $65 a day for parking or take taxis. The "bargain" becomes a 'rip off" because of very confusing, if not entitely deceptive, marketing paractises by Priceline.
Buyer Beware. Use other booking sites like Expedia or Hotels.com which are clearly much more on the up and up.
Made a reservation for a hotel & airfare through Priceline.Found out next AM from locals in Uruguay that the hotel was unsafe after dark.
Called Priceline, spoke to Anna & Jake pleading to change reservation to different, safer hotel b/c I would be a woman traveling alone in a country where I do not speak the language. Offered to pay additional money, stay in a different city, etc. Would not do anything to help me! Told me I could send a letter to their executive office.
This company SUCKS! I will never use them again under ANY circumstances.
Totally walking away from hotel reservation b/c my safety will be in jeopardy.
Not worth it.AVOID this company at ALL COSTS!
I booked a flight through Priceline, for a dear friend who is ill with cancer.
Priceline used bait and switch tactics. Accepted my price, then gave me another, as this cost was not available?
Which is illegal, and fraudelent. In addition, they overbooked the flight, and did not give my friend a seating assignment
on Delta. Placed her is a standby status, which is incredulous. further stating that a seating assignment will be available.
Which is an outright lie. My friend could not make the flight due to health reasons. Priceline has no provisions for this.
They tell you, that flights are non refundable, and non changeable. They are happy to take your money though.
The CEO Darren R, Huston should be ashamed of himself. This company uses actors who are well known, and I would
be ashamed to associate my name with a company which stands for nothing. I pray I can seek recourse through Delta, or
the Insurance I purchased for this flight. Otherwise, I am another person who has been duped, and scammed. I plan to
also file a report with the Federal Trade Commission. Priceline needs to treat their customers with integrity, decency, and
honor, for using their services.
Wife and I carefully planned trip to Phoenix. In advance used Priceline.com to arrange rental car from Hertz. Confirmation Code #xxxx - 2005. Prepaid for this non-refundable, non-transferable, and non-changeable car rental. Priceline Purchase Trip number xxx-xxx-xxx-57. Got to Hertz counter in AZ. They did not have our car (any full size vehicle) so they offered three choices. Wife picked one. Month later charge from Hertz shos up for $360. Called Hertz - "We don't know anything about what Priceline does once you rent from the." Called Priceline - no answer!!!!!!
Priceline going out of business. Do not use. Hertz playing bait & switch to get paid over $600* for 5 day car rental at $30 per day. *Hertz tacked on $100 cleaning charge. Do not use Hertz.
I used Priceline's "Name your own price" to purchase three airline tickets. I entered the info they requested and figured that I would be shown a few options to choose from. I was not. They booked me 3 tickets and charged my card. In fact, I am pretty sure they sold me the worst tickets available. 8 hours for a 3 hour flight, being re-routed all around the country. The flight arrived at 11:55pm on 3/23, and I needed to be checked in to the hotel on the 23rd, or I would not be eligible for the reduced rate that I had booked.
I called and asked to change or cancel the tickets, but the customer service agent would not help. The accent was so strong that I asked to be transferred to a supervisor. The supervisor's accent was worse. I had to ask him to constantly repeat himself. After trying to negotiate with him, he told me that they would do nothing to help. I asked to speak to his supervisor, and he refused, saying that he held the highest position. I began to get frustrated and told him that I would never be using Priceline again, and he told me that was fine, and then hung up on me.
Overall, their reduced rate saved me $45 ($15 on each ticket), but cost me 5 hours in the air, and a missed day of vacation.
Do not use this company!!!!!!!!!!!!!!!!!
Priceline offers attractive pricing with a maze of options and then after making choices gives NO opprotunity for changes without punitive and unfair feees. complicated by a lack of help in english. Unyeilding phone operators that provide the same thoughtless responses. Fees are punitive for just data entry mistakes!
I booked with AMEX and will protest all fees associated with this transaction. Dont waste your time as i have tonight.
Beware anyone who uses priceline - if you rent a car, even though the website says that the reservation can be cancelled without a fee, priceline will not let you change it. This is an unfair business practice!
I booked two hotel rooms for three nights at the same time same hotel. The charge was 645.82 the rooms were booked thru priceline regular service not name your own price or express deals. The rooms were booked with one reservation.
A day before my trip I returned to price line to see if the price had changed. For the exact same two rooms same dates and same hotel the price dropped to 492.12 a difference of $153.70. I took a screen shot of the request so i have proof of the difference.
I called priceline to ask for an adjustment. They informed me that even through it was booked and paid for thru priceline it was done by there sister company Agoda. I had never heard of agoda before but priceline refused to help and said that I would have to seek relief thru agoda.
I called agoda and reported my issue, they said no problem but i would need to fill out a form. They would email a copy to me. I waited 45 minutes and never recieved a form. Called back and they said they would send it again. An hour went by and still no form. I called a third time and was on the phone for over 15 minutes. I would not get off untill i got the form. It finally came.
I filled out all the information required and included a screen shot of the new price. sent it in and got this response
After reviewing your claim, we found that we could not honour our Best Price Guarantee (BPG) due to:
Please kindly resubmit your claim showing the total rate for 1 room only.
Yours sincerely
Agoda Customer Support
i responded
I bought two rooms thru priceline not one. You divided the reservation.
Greeting!
We are so sorry for the inconvenience caused as your booking divided into one room one booking ID which are 56686683 and 56686680. Hence we have put a clear remark at the booking.
Please resubmit the Best Price Guarantee form so that we can verify and proceed accordingly.
Thank you for choosing Agoda.com
Regards,
Agoda Customer Support Team
The price quoted I gave you was in your site and the same site I booked at
priceline.
This went back and forth for at least 4 more times. each time they rejected the claim.
Today i called priceline back up and they refused to help.
I booked this hotel through Priceline for my one year wedding anniversary and was really happy to have gotten a “4 star hotel” for
$100 a night. Unfortunately, after researching reviews on this hotel I found that google reviews, yelp and trip advisor had this hotel listed
as a 3 star hotel with many recent reviews mentioning bugs in the hotel. I immediately had a small panic attack and tried to cancel or
move my hotel stay to another hotel. I am terrified of bugs and did not want this incorrectly rated hotel to ruin my special day. I
contacted priceline who placed me on hold and when they came back on the line said they called the hotel to verify they did not have bugs.
When I said that wasn’t good enough they said tough luck and there’s nothing they can do.
I then tried to get another – more understanding-
representative on the line but was told the same thing. I asked to speak to a manager but was told there was not one available. I then
went online and search for a corporate email I could write and explain the situation. I was literally terrified of staying at this hotel and
thought if I could just reach out to someone with the power to move me to another hotel or research the error in their rating system that I
could find a resolution. The day after I sent the email to corporate I received this response :
“We can understand your concern if you have discovered bad reviews for your hotel. Everyone has a different experience and it is very likely
that your experience could be entirely positive. We have researched to find that this hotel has a guest satisfaction rating of 7.3/10 and does
meet our expectations for the star rating selected on our website.”
Since when is a 73% a 4 star? I would assume that 80% or above would mean 4 stars.
Anyway, I stayed at the hotel and paid an additional $50 when we checked in to upgrade to the suite in hopes that the room would be
nicer (ie bug free). When we checked in the room was a little dated and there was a flying insect in the room but all in all it seemed
decent – not 4 stars – but doable since we weren’t going to be in the room much anyway and didn’t want to just be out the $150 we ended up
paying to stay there. My husband and I went out and had an awesome anniversary – came back and went to sleep with no issues.
However, the next morning while we were getting ready for brunch I was leaning in close to the mirror to do my make up a spider crawled right
by my face and into the closet where I assume it lives along with the other insects we ended up seeing that morning. I immediately rethought
everything I had done that morning. Did anything crawl into my clothes I laid out to wear that day? Had anything gotten into my purse that
had sat open? I immediately broke into hives and was itchy at the thought and almost left everything I had brought behind.
So although this hotel did not ruin my anniversary night – it did ruin my anniversary brunch and the rest of my weekend. Unpacking my
suitcase and even just reaching into my purse the following days was horrifying. I wish priceline would have understood my very real fear
of insects and at least tried to work with me. Lesson learned – priceline does not care about its customers – I will stick to planning
my multiple a year through Hotels.com or Expedia where I have always had great experiences.
I will be sure to let everyone I know about this experience and to stay away from priceline altogether. Shame on you priceline for not
properly rating your hotels and for not taking your customer concerns seriously. I contacted you a week prior to this reservation and you
could care less. I explained my concerns for bugs and my anniversary and you brushed it off and referred me to the contract.
I went to the Priceline.com website to check for low-cost options for a trip to Orlando in January 2015. Priceline prompted me for my travel requirements as usual. I completed the information as I have in the past and submitted my requirements. I was presented with what appeared to be a good price for my 4 tickets, in this case combined with my rental car as a package. I accepted the deal and was presented shortly thereafter with a completely useless itinerary departing at the end of the first day of travelk and returning at the crack of dawn on the last day of the trip.
Priceline.com is less than specific, but in this case, the problem came up when I contacted Priceline about the useless tickets. The Priceline representative told me that they could do nothing about the reservation because I have booked it as a "name you own price" deal. I had done no such thing.
Despite my attempts to resolve this booking, Priceline's representative went on like a broken record saying how sorry she was. This was useless and disingenuous as well. I asked to speak with a supervisor and I was not transferred, but instead assured that a conversation with a supervisor would yeild the same result.
Priceline's assertion that I had booked a "name your own price" reservation amounts to fraud. Their practices are deceptive and intended to harm consumers. If someone walked into a convenience store and stole over a thousand dollars, it would be a criminal act. Priceline does this by hiding behind broken and unfari policies at will.
I am disputing the charges through my credit card company and I encourange others to do the same when Priceline personnel and their system steal your hard-earned income in this way.
As for me, I will never use Priceline.com again. I encourage readers to look elsewhere for airfare deals when needed.
I wish I had read the reports about priceline before I used and I hope this helps someone else from getting their hard earned money stolen from them, I recently was getting a 2 day car rental, went to Hertz through pricline to pick up car and because Hertz told me I could not rent with debit, yet priceline took my money for it, I Did Not get a car, and Yes priceline took my money though, tried to contact several time with no help what so ever . Consumer Please Beware'!!!!!! Nowhere in their Stupid contract does it say you can,t rent a car with Debit from Hertz, Hate incompetant rip off company's like this!! Just want my money back, to hard to come by being I am on disability!A*******!
Priceline, who I have used for years, transferred my recent hotel booking to Agoda, who is their sister company.
I received an e-mail from Agoda asking for documents to prove my identity regarding my upcoming hotel stay. There is no mention that I could see to Priceline.
I was provided with a link where I was required to provide a copy of my government id and credit card.
I was uncomfortable sending the copies so I contacted priceline to see what was going on, and who Agoda was. Fraud ALERT!
Via the chat box option (as I could not find a phone number on the website) I was told to call a toll free number and was immediately connected to Agoda. I'm not sure where Agoda is, but at my cupertine time 10:00 am it was midnight there.
Agoda told me that if I did not send them the copies by the end of my day, they would cancel the reservation.
I tried 3 separate times to get Priceline to help me resolve this, and they refused.
I am disappointed, and no longer feel comfortable using priceline.