I purchased a septic aerator from Pump Warehouse for $359 with free shipping in 2013 where it was originally advertised having a 5 year warranty. The unit failed after 2 years (exactly) and when I called the Pump Warehouse back to inquire about the process of getting a replacement, I was informed that it was a "pro-rated" warranty and the cost of a replacement unit was $300.00 plus shipping. Although it was clearly false advertising not listing "Pro-Rated", if we did assume it was pro rated, the cost at 20% per year would be $215.00 and given that their product failed, it would seem fair that they would ship to me. I called their distributor and they are sending me a brand new motor for $175 and have been very helpful through the process. Clearly I wouild not do business with the Pump Warehouse again given their poor customer service and it turns out you can buy the Septic/Motor products directly from their supplier at a lower price- Here is the direct supplier website- they will treat you very nice.
Pump Warehouse Reviews
I purchased a septic aerator from Pump Warehouse for $359 with free shipping in 2013 where it was originally advertised having a 5 year warranty. The unit failed after 2 years (exactly) and when I called the Pump Warehouse back to inquire about the process of getting a replacement, I was informed that it was a "pro-rated" warranty and the cost of a replacement unit was $300.00 plus shipping. Although it was clearly false advertising not listing "Pro-Rated", if we did assume it was pro rated, the cost at 20% per year would be $215.00 and given that their product failed, it would seem fair that they would ship to me. I called their distributor and they are sending me a brand new motor for $175 and have been very helpful through the process. Clearly I wouild not do business with the Pump Warehouse again given their poor customer service and it turns out you can buy the Septic/Motor products directly from their supplier at a lower price- Here is the direct supplier website- they will treat you very nice.