I bought the Gaia Steam Cleaner and Vacum from this company for nearly $1,000. I really needed a good cleaner that would last for a while. The lifetime warranty on the boiler and heating element sounded great too.
However, what I ended up getting was a defective machine made of cheap plastic materials, which started falling apart in the first few months of use, and eventually became completely unusable. When i sent the product back for repair or refund, not only did the company not honor their warranty, but proceeded to void my warranty on false pretenses and accusations.
I have made many purchases in my life, some of which were not pleasant, but this is the most agravating and costly of all. The company who sells it are complete scammers. I could never get a hold of them over the phone, and the person who replies to the emails is completely unprofessional and not interested at all to help. They charge an arm and a leg by making false representations of the quality of this product and associated warranty, but once they have your money, you matter nothing to them.
My case is still unresolved, and it looks like I will have to resort to the courts to recoup my loss. Definitely a first for me, and hope it will be the last.
Puregreen International LLC Reviews
I bought the Gaia Steam Cleaner and Vacum from this company for nearly $1,000. I really needed a good cleaner that would last for a while. The lifetime warranty on the boiler and heating element sounded great too.
However, what I ended up getting was a defective machine made of cheap plastic materials, which started falling apart in the first few months of use, and eventually became completely unusable. When i sent the product back for repair or refund, not only did the company not honor their warranty, but proceeded to void my warranty on false pretenses and accusations.
I have made many purchases in my life, some of which were not pleasant, but this is the most agravating and costly of all. The company who sells it are complete scammers. I could never get a hold of them over the phone, and the person who replies to the emails is completely unprofessional and not interested at all to help. They charge an arm and a leg by making false representations of the quality of this product and associated warranty, but once they have your money, you matter nothing to them.
My case is still unresolved, and it looks like I will have to resort to the courts to recoup my loss. Definitely a first for me, and hope it will be the last.