We bought a Frigidaire Gallery refrigerator from Lowe's with an extended warranty. The refrigerator quit working after my husband used the ice maker and the code 5Y CF came up. We called Lowes, explained the problem and they sent out R&R Electronics to repair the refrigerator. Nobody ever researched the code with their company. Just came up to Globe, looked at the refrigerator and said it was the mother board. Mother board finally came in. Technician said it was the wrong mother board after driving all the way back to Globe to install it almost a week later. Heard from the office of R&R Electronics that it was the right mother board but the technician didn't know where to install it. The next week, 3 kids looking like they were under the age of 21 came to install the mother board. The mother board, the office told my husband, is located under this heavy refrigerator. While trying to install the mother board, these "kids" broke the copper water line to the ice maker. They wanted to "solder" a copper water line where the break was. My husband is a plumbing contractor and luckily my 18 year old son was home to tell them you CANNOT solder that. I have pictures of what this company did to my kitchen. As I said, my husband is a plumbing contractor and has NEVER left someone's house a mess like this. He and his employees even wear booties into customer's houses. So, motherboard installed. Worked for 1 week. Tried to use the ice maker and the code came up again and the refrigerator quit once more. I called Lowe's. They called R&R. Another tech showed up another week later, said it was the starter cap. 2 weeks later another tech finally showed up and installed the started cap. Refrigerator still would not come on and the code displayed again. The tech called his office and asked someone to please look up the code. The boss then got on the phone, said that code wasn't on the refrigerator when he came up and didn't bother to tell the technician what the code stood for. I have the original paperwork with the technician's writing showing the code. The technician then told his boss he WAS NOT COMING BACK UP HERE AGAIN. I asked the tech if maybe it had something to do with the icemaker since it seemed to be happening when we used it. He opened the tray to the icemaker, noticed something hanging down. He pulled on it and said it was the sensor for the ice machine. He then said that it looked like the wires were messed up. He wrote on the paperwork, "Needs new ice machine". Next thing I know, Dottie, from R&R Electronics has called Lowes to tell them we cut the wires to the ice maker. I had a licensed electrician come and look at the wires. He pointed out that the sensor must have fallen and the wires got caught in the tray. These people outright LIED to Lowes and it cancelled our service agreement!!!!! I also have the last technician recorded on my phone. You can hear everything, especially him telling his boss that the code had been on the refrigerator since day 1! I have googled this particular model and this is a common problem with this refrigerator. I am furious that this company is acting like they are paying my husband and I back by outright lying about the wiring!!! How can a company do that? Especially when I have proof of the destruction these people have caused?
R & R Electronics Reviews
We bought a Frigidaire Gallery refrigerator from Lowe's with an extended warranty. The refrigerator quit working after my husband used the ice maker and the code 5Y CF came up. We called Lowes, explained the problem and they sent out R&R Electronics to repair the refrigerator. Nobody ever researched the code with their company. Just came up to Globe, looked at the refrigerator and said it was the mother board. Mother board finally came in. Technician said it was the wrong mother board after driving all the way back to Globe to install it almost a week later. Heard from the office of R&R Electronics that it was the right mother board but the technician didn't know where to install it. The next week, 3 kids looking like they were under the age of 21 came to install the mother board. The mother board, the office told my husband, is located under this heavy refrigerator. While trying to install the mother board, these "kids" broke the copper water line to the ice maker. They wanted to "solder" a copper water line where the break was. My husband is a plumbing contractor and luckily my 18 year old son was home to tell them you CANNOT solder that. I have pictures of what this company did to my kitchen. As I said, my husband is a plumbing contractor and has NEVER left someone's house a mess like this. He and his employees even wear booties into customer's houses. So, motherboard installed. Worked for 1 week. Tried to use the ice maker and the code came up again and the refrigerator quit once more. I called Lowe's. They called R&R. Another tech showed up another week later, said it was the starter cap. 2 weeks later another tech finally showed up and installed the started cap. Refrigerator still would not come on and the code displayed again. The tech called his office and asked someone to please look up the code. The boss then got on the phone, said that code wasn't on the refrigerator when he came up and didn't bother to tell the technician what the code stood for. I have the original paperwork with the technician's writing showing the code. The technician then told his boss he WAS NOT COMING BACK UP HERE AGAIN. I asked the tech if maybe it had something to do with the icemaker since it seemed to be happening when we used it. He opened the tray to the icemaker, noticed something hanging down. He pulled on it and said it was the sensor for the ice machine. He then said that it looked like the wires were messed up. He wrote on the paperwork, "Needs new ice machine". Next thing I know, Dottie, from R&R Electronics has called Lowes to tell them we cut the wires to the ice maker. I had a licensed electrician come and look at the wires. He pointed out that the sensor must have fallen and the wires got caught in the tray. These people outright LIED to Lowes and it cancelled our service agreement!!!!! I also have the last technician recorded on my phone. You can hear everything, especially him telling his boss that the code had been on the refrigerator since day 1! I have googled this particular model and this is a common problem with this refrigerator. I am furious that this company is acting like they are paying my husband and I back by outright lying about the wiring!!! How can a company do that? Especially when I have proof of the destruction these people have caused?