I ordered a pressure canner from this outfit online. While filling out the online form I made a shipping address mistake. I reordered the item under a new invoice number with all the correct information and then contacted Redhill general store. When I got the company representative on the phone and explained to her what happened. She ensured me that the or original order would be canceled.
The next day I received an email that my item had been shipped. On the email it showed the wrong shipping address. I immediately contacted Redhill general store worried that my shipment might not make it to the correct address. I spoke to the same company representative and with attitude, she explained to me that the shipping address was corrected and the other order was canceled.
Five days later, I checked the charges on my credit card, and there were two instead of one. One charge for $392.97 and the other for $297.44. Again, I talked to the same company representative. I reminded her of the previous two phone calls and asked why I had two charges on my credit card and why the charges were different for the same item if both invoices had gone through. Again, but with slightly more attitude and some sarcasm, she ensured me that I would be credited $338.
I have yet to see the $338 and am presently going through the credit card company to be refunded.
Red Hill General Store, Inc Reviews
I ordered a pressure canner from this outfit online. While filling out the online form I made a shipping address mistake. I reordered the item under a new invoice number with all the correct information and then contacted Redhill general store. When I got the company representative on the phone and explained to her what happened. She ensured me that the or original order would be canceled.
The next day I received an email that my item had been shipped. On the email it showed the wrong shipping address. I immediately contacted Redhill general store worried that my shipment might not make it to the correct address. I spoke to the same company representative and with attitude, she explained to me that the shipping address was corrected and the other order was canceled.
Five days later, I checked the charges on my credit card, and there were two instead of one. One charge for $392.97 and the other for $297.44. Again, I talked to the same company representative. I reminded her of the previous two phone calls and asked why I had two charges on my credit card and why the charges were different for the same item if both invoices had gone through. Again, but with slightly more attitude and some sarcasm, she ensured me that I would be credited $338.
I have yet to see the $338 and am presently going through the credit card company to be refunded.