1st I typed in Delta Hotel Calgary Airport into Google
I ended up at a Delta Hotel Branded web site I thought. In smaller grey letters at the top of the page it says Reservation Desk. I noticed this but thought it was just the name of the Delta system for reservations on Line ....NO!! It is not.
2nd Looking into the website I found they promise the lowest price! LIE!!!
Delta Hotels has a Match plus 10% discount rate promise. This applies to all non-Delta websites.
3rd They send you a reservation confirmation, but try to get a Receipt that says "paid" or "Invoice" or any other thing that would indicate you actually paid for a Hotel Room. Nope. Just try to file that on your expense claim. My info from a Delta executive was that because this is a company owned and operated by Expedia Delta can’t produce a "Folio" or Receipt due to how on-line travel sites book and pay for your room.
That BLOWS at five in the morning before my first cup of coffee. AHHHRGGGGH !!!
4th To get a Receipt: My experience followed by my recommendation.
I called in and asked for a Receipt, was told I need to speak to another department, transferred to a line that plaid music for ten seconds followed by a dial tone.
2nd Call: Assumed at this point there was an error, same number, same transfer, same 10 seconds and a dial tone.
3rd Call: complained about transfer to dial tone. Asked to call another call centre.
4th Call: Phone # provided not in service.
5th Call: Angry but calm. Asked to dial yet another #.
6th Call: Got a please hold message. Short-ish wait, Guessing, less than 2 minutes. Got a person playing dumb about any issue that might require a receipt. Demanded a supervisor. Got a nice person who promised to e-mail me a Receipt. Confirmed my E-mail address at his suggestion. Usually a good sign the company actually means to send you something. 48 hrs later, nope no E-mails at all from this outfit.
7th Call and got put off to the other working number again. OK misread my notes, fair enough.
8th Call: Told person who answered that I wouldn’t be hanging up until I had my Receipt in my E-mail in box or if I was dropped or disconnected I would file a charge back on my credit card for Fraud.
Here is a little bit of a telling point: While I was on the line he said he was "Building" a Receipt on a spread sheet using the company logo and my reservation #. HE HAD TO MAKE ONE OMG.
It is for the amount I paid. I am suitably dumbfounded.
Received it about 30 seconds after he claimed to send it. Finally.
So 5 hours, 8 calls for 1 of the 7 Hotel bills from my last trip. Not financially viable. Probably cheaper to have taken the hit and not bothered to claim it on my expenses. Live and learn.
My Recommendation for the receipt problem. Call 1 time, refuse to hang up until you review it in your inbox. Be aware that refusal to give an itemised receipt is considered fraud.
If you have to file a charge back make sure you are truthful about why. Can save you the money and any legal controversy later.
Went to the web to book directly with the hotel--Hilton Garden Inn. The headline read--"Roomkey...book directly with the brands you trust" and the logos for the following were listed: Hilton, Hyatt, Marriott, Wyndham. The Hilton Garden Inn logo is found at the left top of the page. "Founded by the hotel brands you trust". More truth in a pile of garbage than in that statement!
So--Roomkey, but the confirmation comes from reservationcounter. Who the heck were they? These were refundable, cancelable reservations until 24 hours prior to check-in. Give your credit card number to hold the reservation. No problem--except that the credit card was charged for the full amount of the stay. Plans changed within a day and so I called to change the dates one day. Told it would take three days for the "sales" group to get back to me with the confirmation.
Wouldn't it be easier to cancel and re-reserve? Oh, sure, I am told but it will take 10 days to get a refund. What?! So, I change the date and tell them that I want an email and a phone call when the change is confirmed. Some one calls me the day before Thankgiving --in the evening, of course, and when I don't answer, leaves a voicemail to call them back to confirm--but it would be an additional $35. I try to call the number and get a recording that it is a non-functional number.
Decide to call the hotel directly where I find out that the reservation was made by Expedia--what? I didn't call or go through the Expedia web, but that is who reservationcounter is linked to.
Called the hotel--no increase in cost to stay Sunday night rather than Friday and they have space. Cancelled the reservation and told them why. Refund processed within 24 hr, but credit card co might take 7 days to refund. We'll see.
Is there not enough business for expedia without deception? Well, I can tell you that I won't deal with them again.
I am not sure how I was directed to this site but it appeared to be teh actual hotel site, but in fact was not. It was a complete rip off. Be forwarned... do not book thorugh Reservation Counter.
At the hotel, I was total that if I had stayed in the nicest room at the hotel, I would have paid much less. And I had a below average room.
Microtel Inn, 5013 Hayes Pl, Wilson, NC 27896: Travel coupon books listed this hotel as $44.99 + tax, 1-4 persons, add $10. Fri & Sat. Microtel's electronic sign, adjacent to the hotel entrance and on Microtel property and operated by owner, advertised the same price. A man who said he was the owner, Mark Plante, and his son ((Jeff) stood at the front desk and said: the coupon would not be accepted 7/04/2014. The owner said he "could not fit all the exceptions and words" on the electronic sign, immediately placed outside the hotel entrance, and travelers should come to the front desk to ask him (owner) the current or daily price because he changes it. When told of possible false advertising, the owner said, "Have a nice day!"
ReservationCounter.com Reviews
How reservationcounter.com ripped me off
1st I typed in Delta Hotel Calgary Airport into Google
I ended up at a Delta Hotel Branded web site I thought. In smaller grey letters at the top of the page it says Reservation Desk. I noticed this but thought it was just the name of the Delta system for reservations on Line ....NO!! It is not.
2nd Looking into the website I found they promise the lowest price! LIE!!!
Delta Hotels has a Match plus 10% discount rate promise. This applies to all non-Delta websites.
3rd They send you a reservation confirmation, but try to get a Receipt that says "paid" or "Invoice" or any other thing that would indicate you actually paid for a Hotel Room. Nope. Just try to file that on your expense claim. My info from a Delta executive was that because this is a company owned and operated by Expedia Delta can’t produce a "Folio" or Receipt due to how on-line travel sites book and pay for your room.
That BLOWS at five in the morning before my first cup of coffee. AHHHRGGGGH !!!
4th To get a Receipt: My experience followed by my recommendation.
I called in and asked for a Receipt, was told I need to speak to another department, transferred to a line that plaid music for ten seconds followed by a dial tone.
2nd Call: Assumed at this point there was an error, same number, same transfer, same 10 seconds and a dial tone.
3rd Call: complained about transfer to dial tone. Asked to call another call centre.
4th Call: Phone # provided not in service.
5th Call: Angry but calm. Asked to dial yet another #.
6th Call: Got a please hold message. Short-ish wait, Guessing, less than 2 minutes. Got a person playing dumb about any issue that might require a receipt. Demanded a supervisor. Got a nice person who promised to e-mail me a Receipt. Confirmed my E-mail address at his suggestion. Usually a good sign the company actually means to send you something. 48 hrs later, nope no E-mails at all from this outfit.
7th Call and got put off to the other working number again. OK misread my notes, fair enough.
8th Call: Told person who answered that I wouldn’t be hanging up until I had my Receipt in my E-mail in box or if I was dropped or disconnected I would file a charge back on my credit card for Fraud.
Here is a little bit of a telling point: While I was on the line he said he was "Building" a Receipt on a spread sheet using the company logo and my reservation #. HE HAD TO MAKE ONE OMG.
It is for the amount I paid. I am suitably dumbfounded.
Received it about 30 seconds after he claimed to send it. Finally.
So 5 hours, 8 calls for 1 of the 7 Hotel bills from my last trip. Not financially viable. Probably cheaper to have taken the hit and not bothered to claim it on my expenses. Live and learn.
My Recommendation for the receipt problem. Call 1 time, refuse to hang up until you review it in your inbox. Be aware that refusal to give an itemised receipt is considered fraud.
If you have to file a charge back make sure you are truthful about why. Can save you the money and any legal controversy later.
Went to the web to book directly with the hotel--Hilton Garden Inn. The headline read--"Roomkey...book directly with the brands you trust" and the logos for the following were listed: Hilton, Hyatt, Marriott, Wyndham. The Hilton Garden Inn logo is found at the left top of the page. "Founded by the hotel brands you trust". More truth in a pile of garbage than in that statement!
So--Roomkey, but the confirmation comes from reservationcounter. Who the heck were they? These were refundable, cancelable reservations until 24 hours prior to check-in. Give your credit card number to hold the reservation. No problem--except that the credit card was charged for the full amount of the stay. Plans changed within a day and so I called to change the dates one day. Told it would take three days for the "sales" group to get back to me with the confirmation.
Wouldn't it be easier to cancel and re-reserve? Oh, sure, I am told but it will take 10 days to get a refund. What?! So, I change the date and tell them that I want an email and a phone call when the change is confirmed. Some one calls me the day before Thankgiving --in the evening, of course, and when I don't answer, leaves a voicemail to call them back to confirm--but it would be an additional $35. I try to call the number and get a recording that it is a non-functional number.
Decide to call the hotel directly where I find out that the reservation was made by Expedia--what? I didn't call or go through the Expedia web, but that is who reservationcounter is linked to.
Called the hotel--no increase in cost to stay Sunday night rather than Friday and they have space. Cancelled the reservation and told them why. Refund processed within 24 hr, but credit card co might take 7 days to refund. We'll see.
Is there not enough business for expedia without deception? Well, I can tell you that I won't deal with them again.
I am not sure how I was directed to this site but it appeared to be teh actual hotel site, but in fact was not. It was a complete rip off. Be forwarned... do not book thorugh Reservation Counter.
At the hotel, I was total that if I had stayed in the nicest room at the hotel, I would have paid much less. And I had a below average room.
There is no address for this company.
Microtel Inn, 5013 Hayes Pl, Wilson, NC 27896: Travel coupon books listed this hotel as $44.99 + tax, 1-4 persons, add $10. Fri & Sat. Microtel's electronic sign, adjacent to the hotel entrance and on Microtel property and operated by owner, advertised the same price. A man who said he was the owner, Mark Plante, and his son ((Jeff) stood at the front desk and said: the coupon would not be accepted 7/04/2014. The owner said he "could not fit all the exceptions and words" on the electronic sign, immediately placed outside the hotel entrance, and travelers should come to the front desk to ask him (owner) the current or daily price because he changes it. When told of possible false advertising, the owner said, "Have a nice day!"