April quoted a price of 9,800 for a Kia Soul on the phone. After arriving at the lot, the finance manager stated the price was 11,700 and they would not move off of the amount. He calles me a liar and said they had transcripts of the conversation. When I told him to bring the transcripts out so I could prove the quote, he said they couldnt print them. He continued to smart off, stating that how I paid (was offering cash) was irrelevant And that the pricw was the price. I told him I drove 45 minutes based on the phone conversation and he shrugged his shoulders. The general manager, sitting at the desk (Jerry Howell) did nothing. When I asked for the owners card, they gave me a card for the Mr. Howell instead. Little good that did! Horrible customer service, false information, shady business!!!!
Rick Case Kia at Gwinnett Place Reviews
April quoted a price of 9,800 for a Kia Soul on the phone. After arriving at the lot, the finance manager stated the price was 11,700 and they would not move off of the amount. He calles me a liar and said they had transcripts of the conversation. When I told him to bring the transcripts out so I could prove the quote, he said they couldnt print them. He continued to smart off, stating that how I paid (was offering cash) was irrelevant And that the pricw was the price. I told him I drove 45 minutes based on the phone conversation and he shrugged his shoulders. The general manager, sitting at the desk (Jerry Howell) did nothing. When I asked for the owners card, they gave me a card for the Mr. Howell instead. Little good that did! Horrible customer service, false information, shady business!!!!