Rooms to go is tricking consumers into buying a furniture package that comes with a 50" LED TV. First of all, they don't let you know up front that you will be paying "FULL PRICE" of the TV when you purchase the furniture. The salesman told me that the TV that you get will be at a discounted price, this is true for all customers that go to Best Buy to buy it. It's like any sale anywhere. Second, after i bought the furniture package and had spent many hrs trying to decide if this was the best deal that i could find, the salesmen told me that you don't ge the TV until 5 days after the furniture is delivered. Ok, so he gives me the Best Buy giftcard and i'm on my way. After the furniture was delivered, the cocktail table had a discoloration on it and a lamp shade was pushed down in the box which ruined it and it had dents all over. I had to call Rooms to Go and they are taking care of it. 3rd, I already paid for the gift card the day i bought my furniture. It's still not activated and Best Buy and Rooms to Go both say the same thing...they blame it on eachother. One says they have to send the info and the other says that they already did send it so it can be activated. This is a crappy way of doing business! Just give the customer the gift card activated already! The reason why they wait 5 days after the purchase is because they've had many people just buying the furniture to get the tv and they would cancel the order after they got the TV. I just think that this is more of a hassle then what it's worth. You're better off not buying a package like this and just get the TV yourself. It cost the same anyways.
Where do I began? I purchased a bed and dresser in April. The dresser was beautiful but arrived with broken drawers. I contacted their customer service department and was told that I could not return the dresser. The dresser costs $700 and I was very upset at the horrible workmanship. After several trips to the store and several conversations with the manager "they" approved me to return the dresser and exchange it. I went to the store and picked out another dresser however it was not the same price so I was told I couldn't get it. Oh did I mention that I used their financing center to purchase the furniture? Anyhow the manager in the finance department told me I had to keep picking out more stuff such as plants and pictures until my total was back up to the original financed amount. After I spoke to their headquarters office they finally allowed me to purchase the dresser I wanted without having to add more items to my bill. This whole transaction was a disaster. I have never dealt with such unprofessional customer service reps in my life. At this store the customer is not valued, only your money. I went to pay off the balance early and was told I had made too many payments on my account and that if I wanted to make a payment it would have to be the full balance. Fortunately I was able to pay off the full balance. I suggest that if you are looking for furniture please look elsewhere. I love my furniture that I have now but the hoops I had to jump through were ridiculous. The store manager was helpful after I threatened to contact the BBB but the ladies in the office in the back are very unprofessional. The office manager actually talks on her cellphone while you are sitting their in front of her. When you walk in as a "new" customer they are very attentive and helpful but once they have your money it's a different story.
We purchase a set for a living room, couch and all stuff, like $2000 plus one formal dinner set table 8 person plus one small dinner table for the kitchen, all broke very soon, very bad, when i took then to the upholstery guy and open them up on the couch told me that inside is very bad quality, frame were only play wood and no screws or nails just quick clams and the reason that fall apart was that, , some chair on the formal also got broken, due to the poor wood, my little table on the kitchen is almost broke, , at the end i waste almost $3800 for nothing, we move out of the state and is no store here to complain, we call to see if we can get a duplicate of the invoice and they decline saying that need to be in person, so from north west to south west no way!! typical Florida scam, good luck in your purchases,, rooms to go scam, rooms to go, very bad QUALITY FURNITURE, DO NO BUY IN THIS COMPANY,
In March 2012, I purchased a living room suite from Rooms to Go. Later that week, I received a phone call encouraging me to purchase the extended warranty for $200, which would generally cover about anything that could happen to the furniture. Within the first year, I had to file a claim, due to padding breaking down, as well as recliners were loose. They came out, restuffed the sofa, adjusted the recliners and all was good for a while. Today, I called to have them come out and do the same thing again. Keep in mind, I am still paying for this furniture! Now, I'm told that the extended warranty doesn't cover padding, only the recliners in the couches would be adjusted. I see several people on this forum who have had the same problem. What can we do about it? Sounds like R2G is padding their pockets with warranty funds and not taking care of their customers. Also, I never received any paperwork regarding exactly what the extended warranty covered. Anyone else?
We bought a sofa and love seat from Rooms To Go. We ordered them in brown faux leather. When they delivered the items, they were burgundy in color. Also, when seated, our feet could not touch the floor; in the showroom, our feet did touch the floor.
When we went to return the items, we were told be the salesperson that Rooms To Go does not accept returns unless the merchandise is defective. We tried to explain and about the wrong color and how our feet can not touch the floor, the salesperson said that was a "customer preference" and again that Rooms To Go does not accept returns. We asked to speak to a manager but the salesperson refused to get the manager but finally did go get them. When the manager arrived, we again explained about the color etc. He suggested we go take pictures and measure the height etc. and return.
We went home and took the pictures and measure the height etc. However we were never able to contact the manager. So tonight we went back to Rooms To Go and there was another assistant manager and store manager there. We told them again about the wrong color and how our feet could not touch the ground etc. Again we were told that is a "customer preference" and they do not accept returns. We tried to show them the picture etc. but they were not interested in seeing them or speaking to us any longer. We told them we had already stopped payment on the purchase through the credit card company and had filed complaints with the Better Business Bureau and the Texas Attorney General's office. They seemed to get agitated with that and told us to leave the store and not return - any further communication we had should go through the BBB or an attorney.
I purchased a Molina Leather living room set (sofa, loveseat, chair snd ottoman ) from Rooms to Go on 05/05/2006. Unfortunately, the couch began to peel, much to my surprise because I thought that I purchased a leather living room set, which costed close to $3,000. I contacted RTG's customer service department and I am awaiting a return call from a customer service supervisor. I'm really disappointed with RTG.
I bought a leather sectional couch from Rooms To Go. The so called "leather" started peeling off. I reached out to the store and was told this "After reviewing the pictures, in the interest of customer service we would like to offer you a prorated reselection. This means we will return the current sectional, ottoman and give you $115.00 in Rooms To Go store credit towards a selection of your choice. Your new purchase must be of equal or greater value. If it is greater, than you would only pay the difference, the new delivery fee and bond fee."
Rooms To Go want to give me only $115 for a sectional that I paid over $2,000 for. Although they claimed that it is fair and reasonable. How is giving me $115 to replace a sectional. That means I have to come out of my pocket of thousands of dollars for furniture that I paid for that should not have this visible defect.
The damage is a result of defective material. The sectional was advertised and sold to me as leather. IT IS NOT LEATHER!!!!! I had a leather sofa prior to this one and it lasted me over 15 years with no pealing or cracks. The material is made of some type of plastic. Not only that, my leather headboard bed I purchased from Rooms to Go is DOING THE EXACT SAME THING!
When I purchased the furniture, I was told it would last over 10 years and that I had an extended warranty and that should there be any defects, Rooms to Go would replace my furniture or give me something comparable. Now they want to give me $115 and force me to use the $115 within 30 days or I loose the voucher.
I WANT ROOMS TO GO TO REPLACE THE SECTIONAL. THAT IS IT! POTENTIAL BUYERS BEWARE!!!!!
On September 6, 2013, I purchased a 6 pcs sectional from Rooms to Go in Stafford Texas. I paid them $2711.64 via my debit card so they received cash money for my purchase. On the date of delivery we notice a few problems: The Storage console had one broken leg and one missing leg. The delivery guy told us he would contact Rooms to Go and they would bring us another storage console. Two weeks later we noticed the factory seams on the Stat Armless Chair coming apart. After waiting for someone to contact us we decided to call Rooms to Go to inform them about the defective damaged sectional.
The store showroom display sectional looked really nice. Once I got the sectional home we noticed within weeks it was of POOR QUALITY. No one told us that it was DISCONTINUE DUE TO DEFECTS until after my purchase. Their display stayed on the showroom floor for about 2 months and then it was removed due to CUSTOMER complaints. But, still it was sold to me with Rooms To Go fully aware of the defective furniture.
The sales person and management was very kind to me upon my purchase. But as soon as I start calling the store to report my problem with the sectional, I was literally ignored. I called numerous times and no one would call me back. Finally, two months after my purchase, management called me and told me they would send someone over to inspectthe furniture and replace damaged leg and missing leg.
Three weeks later an agent from Rooms to Go came and inspected the furniture. He had with him only one leg to replace the missing one but did not have the 2nd one to replaced the cracked leg. Then, he took out a needle and thread and begins to sew the seam that was coming apart back together. I told him, "Sir, I need a replacment because in a few months that will come apart again or split the fabric after continous usage of someone sitting on it daily." He said, "this is all they do in cases like this and I can call Rooms to Go to complain." Immediately I called Rooms To Go and they said they could not replace it. I called several other offices until I spoke to someone in Managment who informed me that they no longer had that sectional in their stores.
After speaking to several members of Rooms to Go management team they finally transferred me to supervisor, Patrick Bathe. He told me "they could NOT replace the damaged furnture because they no longer had it in stock." He offered me 10% off my next purchase, or reselect new merchandise or a credit for $240. He informed me if I took the $240 he would marked it as "AS IS." Mr. Bathe knew this sectional was defective but he did not tell me. At this point, I am extremely tired of dealing with all the rude, uncaring members of Rooms to Go managment team. So I told him to just send the $240 and we would find someone to repair broken leg and hope and pray that the SEAM did not come apart a second time.
Today, November 9, 2014, approximately 1 year and 2 month later my furniture-sectional fabric factory seam is coming apart at the seams on three different pieces of the sectional. The control plates keep falling off and the double recylinder arm rest you can actually feel a hole beneath the fabric. The spring in the double reclinder makes a loud popping noise every time someone sits down on it. The fabric has to be straightened out so it can look smooth after someone sits on sectional. The leg of the reclinder is no cushion and now has an indention in it. We now have to sit on the Wedge which seems to be the only piece strong enough to hold 1 person without sinking in and making popping noises.
I am truly disappointed in Rooms to Go. I trusted them and paid $2711.64 for merchandise that they knowingly knew was DEFECTIVE. As I google complaints against Rooms to Go, I realize I am one of many who have been sold defective merchandise. I am in the process of taking this further to get JUSTICE for false advertising and the selling of DEFECTIVE damaged furnture. I will NEVER, ever step foot in one of their stores again. If you are reading this....review the many complaints and shop elsewhere.
We purchased full set of bedroom and living room on Sun 21st 2014, and they delivered items after 3 hours and 15 minutes delay. Here are our issues:
1-we paid for full bedroom set with got one item less, when we visited the store they told us, oh you have to pay extra for the Chest even we agreed and we made sure this item included when we paid for all by credit card. Items listed on price doesn’t match after you purchase. Basically they lied to us
2-First we talked to the store manager, and then when we asked for the sales woman, the manager pulled her aside , and looks told her to tell us she explained on what we are getting which not, they lady just started to work in Brentwood store her name is Reneah Wood. Which is very un-polite and unprofessional from the manager to do this kind talk, instead to solve our issue
3- Dresser had scratch from the drawer to the bottom
4-Just one drawer can open & close correctly from 6 drawers on dresser
5-One end tale missing screw and can tell the leg looks odd.
6-The screw on Cocktail Table is messed up and can’t tie it.
Please do research before you buy from this store.. my mistake your peace of mind
I spent $ 4,800 in Rooms to Go 3 ½ years ago, in this amount was included an Extended 3 Warranty. On June 2014 I contact customer service and explain that the Leather layer peeling off and the sofas look terrible, they require to send pictures and the answer was:
“Thank you for contacting our customer care office. In regards to your request. After reviewing the pictures, in the interest of customer service we would like to offer you a prorated reselection. This means we will return the current (sofa/loveseat/recliner) and give you $472.00 in Rooms To Go store credit towards a selection of your choice. Your new purchase must be of equal or greater value. If it is greater, than you would only pay the difference, the new delivery fee and bond fee. This offer can only be valid for 30 days(expires October XX, 2014) before the value decreases with continued use.
I apologize for any inconvenience that this problem has caused and look forward to hearing back from you soon.” “Rooms To Go takes pride in the quality of the products that we sell, in which is to why we are trying to offer you the prorated reselection as a courtesy even though the set is well beyond the warranty period. This certainly was not our intention of happening as if we would have known that the product would have such an issue, we would not have allowed it to be sold.
The Force Field (bond) warranty cover your merchandise for three years, and covers any food or beverage stains. In the event of stains caused by food and beverage spills, we will send a service technician to clean the stained areas at no charge
I can understand your request for wanting to have the set repaired or replaced. But as the set is beyond repair and the warranty has long expired we could not provide an equal replacement and feel that the prorated reselection being offer to be more than a fair and reasonable offer.”
I can belive this . In the invoice said that I purchased a leather furniture and is NOT, I feel like I’ve been lied or cheated.
In 2013 we purchased a new bed from Rooms To Go, within 2 months the matress started sinking. After a month long fight with customer service we got a refund and unfortuantly decided to try a new more expensive bed from them. Well it has now been a little over 1 year and the Box spring is now completely broken. Customer service claims it is customer abuse and they are not responsible!! They are extremely rude and don't seem to care about the fact that we spent well over 1500$ on a bed that is now garbage!! We also purchased an entire living room set from them that is also awful quality!! Buyer beware this company sells poor quality and does not back up there product!!!
I inspection to ons and phone calls theyeveral months ago I purchased a queen sleeper sofa, desk and chair at rooms to go. Used a debit card big mistake as can't dispute. The delivery people were rude, miserable and when they finished destroying my home spent their time then and upon inspection walking up and down in front of my home scratching their private parts and flipping cigarette butts. The items were delivered to a 2nd floor guest room. It was a tight fit and I told them not to continue take it back and I'll pick out something smaller like a day bed.
Instead they forced the sofa in and destroyed a ceiling fixture, a wall and most of all custom made and powder coated aluminum bannister and rail. After three months of pictures, texts, inspections and phone calls they told me to get lost as I was becoming too nasty and they would not pay as per the estimates submitted because get this one I had become too nasty to them. Cost me a few thousand to repair the damage caused by forced delivery of low grade junk furniture. Will never deal with rooms to go again and may just picket them during sales even ts.
From the time I purchase the sofa-chace and atuman I had nothing but trouble. On TV they advertised next day delivery but that did not happen. Both items did not ship the same day and I had to wait about 3 weeks to recieve all my furniture.
The ataman was not straped down for delivery. When the none English speaking delivery men delivered the atuman it was damaged due to the way they packed things tosed in the truck. The two men talked about the atuman falling from another furniture in Spanish and didn't care. One of the men spoke broken English. he advise me to call about it and they will send a new one. I went through about 3-4 deliveries and recieved bad costumer service. Rooms to go even canceled my warranty without notifing me on the autman.
The sofa-chace we paid for a bond to protect the furniture form stains and it wasn't put on. The sofa broke after twon months of having it. A tech came out to put the stuff on our sofa and my wife said that it look like he didn't put anything on it. We get a water stain and I called and the rep says that the sofa chace doesn't have a warranty on it. I know I have an extended warranty and I know for sure that the 1 year warranty was not over.
Then Rooms to go agree that the warranty wasn't over and that they will send a tech out. Tuesday Augest 12th came and no tech. I called complained and turns out they changed it to the 19th.
On the 19th a man named Daniel Roman called to comfirm the cancelation of my service. I was confused because he stated that I called to cancel the service that morning and that was not true because I did not call them that morning to cancel the service.
Daniel Roman put a block on my account and had request that all calls go to him. Once I was trainsfered to him he hung up the phone.
My wife and I narrowed down our living room furniture to RTG. We chose a cloth sectional for our home of which we have no children just a 3yo trained dobe. Ruben williams was our sales associate who consistently tried to get us to buy the fabric protection, after 5 no's he said let me show you the fabric protection demonstration. We agreed to at least see it. He took us on the other side of the store to a white fabric chair that was treated. He poured a few drops on the chair of blue dye or water, and it beaded right up on top of the chair, it did not seep into the chair at all, he then dabbed it with a cloth a few times and the drop of water/dye came right up without a trace. I said if that's what it does, I want that, and so we purchased the protection. That alone is what sold us on the protection, nothing else. He also told us that if we spill something on it that we cant clean then they will send someone out to clean it, if they cannot clean it then we will be able to pick out a "like" piece of furniture for a replacement. That was not a determining factor for us buying the protection as we were not worried about that. We do not eat on the couch, the dog is not allowed on furniture and we have no kids. We are a young couple who takes care of our home. It was only the fact that it would bead up if liquid was spilled on it.
After the couch was delivered, me being me tried that same demonstration with water to make sure they treated it before it left the warehouse. I poured a drop of water on 3 different spots on the couch and they all seeped right into the couch. I called RTG and they assured me it was treated already but will send a tech out to retreat it, he came out retreated it and 7 hours later after the dry time was up i tried it again and the same thing happend, the water seeped right in.
I called to simply get a refund on the protection since it did not work as demonstrated and they told me no refunds because the couch has been treated already. multiple people for there customer service told me after the fact that not all fabrics will bead up that way, my rebuttle to that was I should have been told that in the beginning, and had they said it we would not have bought the protection. No they're telling me it will "lock in" the stain to make it easier to clean. I dont want the stain locked in I want it to repel like i was showed. After I talked to multiple people including catherine williams a store manager, they are still refusing to refund my $120 for the protection. I even told them that since I still have the tags on the furniture and it's only been a week that they can come pick up this couch that was "protected" and deliver the same couch to us un protected and refund our money. They also said no to that because it was already treated and they couldnt resale it like that. this is supposed to be a good thing to have the protection. Luckily I used my credit card for half the purchase so now I'v filed a dispute for that charge. We'll see if BOA can get some results. Bottom line, if your planning to buy the protection ask if your furniture will repel the stains, and make sure you know what is covered. only food is covered by the protection.
I purchased a leather sectional in 2008 along with the protection plan from Rooms To Go. The leather started cracking and peeling a year ago. It is now a total eyesore and embarrasment. I expected leather to last longer than 5 years. I feel that the Rooms To Go sales person should have explained that the sofa was bonded leather and that it is of lesser quality than real leather. If it had been represented as to what it truly is, I would not have had high expectations. Do your research and know what you are really buying. Do not rely on the information from the sales representatives.
Bought leather furniture from RTG on 12-26-11, leather has started peeling on the sofa section. I bought what i was told was a warranty. 150.00 for some conditioner is all it turns out to be. i contacted the store and they told me i would need to contact cutomer service. I contacted customer service and they told me i did not purchase a warranty, that all that was is to treat the leather. I explained what was happening and told to send pictures of the peeling leather and they would contact me. i asked the lady what my chances of them fixing it and she could not tell me. I feel RTG managment has mis represented the warranty {conditoner} in a way that gives the customer the feeling that they are getting a secure peace of mind about the product only to have find out too little too late. RTG should be ashamed of them selves for selling second rate furnitue and then mis representing this JOKE of a warranty {conditioner}.
Went into Rooms To Go to purchase a living room set. They said I was turned down for financing but no worries, "we have financing through the store" the sales person said.
At no time was renting furniture ever discussed. I was shuffled around by at least 4 different people, no one giving me any face time (too busy) . I asked if the loan could be paid off at any time without penalties "yes" I was told.
Long story short, they are trying to make me pay $9295.92 for furniture that cost $2920.23. WHAT?
Called corporate 5/13/2014, they left a message yesterday 6/10/2014, (28 days later). I returned the call only to get a voice mail. Still waiting for a return call. I BELIEVE I MAY BE HIRING AN ATTORNEY VERY SOON.
I Could spend pages complainiing but no need to bore you.but ordered 2 bar stools and four swivel chairs for kitchen Table. 3 of the 6 items had problems, after about a month they had someone come out, he halfway fixed one item and didnt touch the other two items. Wife called complaining, i called tech before he got out of neighborhood and he refused to go back. So time she took sitting around was wasted, because half of the chairs we got didnt work for the first month we got them, by the way we waited 6 weeks to get them if i remember right. They agreed to send someone elst in a month or so, or we could rent a truck and take them in. No thanks. I took them apart and put them back together. Screws were too short and stripped, so put longer ones in and used locktite on long bolts.
I spent several hours talkiing to these people trying to get results and finally gave up. If it would have been one chair or one event could have chalked it up to minor issue but half of the chairs were screwed up and then teck had bad attitude (usually means bad management). If you buy from these people you deserve what you get.
I am glad to find I am not the only that feels they were ripped off! Less than 3 years old & my couch is bubbling & peeling too. And like was said previous, warranty doesn't cover it. So now I too have to keep it covered with blankets. Have not had friends over because of the embarrassment. This is the only part of the couch I am currently having issues with. Can't even afford to go out and buy a new couch. I liked the touch as we were looking at it a lady was telling me she has the same one and loves it. She even proceeded to tell me she lets her DOGS go on it and no problems. Looking back at it now I feel tricked!
My home has been furnished by my in-laws for the last 14 years. :-) I recently bought a home and decided to furnish one of the rooms myself. On April 19, 2014 Rooms To Go was the first place I looked.
Upon walking in the door there was a sales associate in front, but he said nothing to my husband and I. Maybe he was waiting on the couple that came in behind us since he was so quick to greet the young lady before her husband could get through the door good. From the start we didn't get proper greeting so I told my husband lets make one quick round through the store and if no one SEES us we'll exit.
More than half way back to the front door I was adoring a Cindy Crawford Home Madison Place sofa with chaise in Copper tone when my hubs t-shirt caught the attention of Robert Warden, our sales assoicate. After the t-shirt talk Robert talked to us about the piece of funiture I was interested in. He said the magic word, SLEEPER. I was sold.
Robert demonstrated how easy it is to pull the sleeper out and even allowed my husband and my little girls lie down on it. Still sold, the only left to do was to sign the papers and get my FIRST EVER furniture purchase delivered. Oh... but wait... it's not in stock until May 1st. Dang it! I want it now, but I tell Robert I can wait 2 more weeks. I put an unexpected 20% down. (Hey, remember it's my first ever funiture purchase. I didn't know what to expect.)
It's May 3, 2014, delivery day. We are out when I got the call from the delivery guys. My husband goes home alone to be present for the delivery and makes it 3 minutes before the guys. GREAT! The guys pull up in an unmarked truck, not a Rooms To Go vehicle. While struggling to the get the piece into the house before they thought to remove the sofa legs, they left knicks and dings all over the siding in the front porch area. Hubs doesn't notice until after the delivery guys are gone that the funiture delivered isn't the sleeper.
We called customer service and since we are at a kids birthday party my hubs and I took turns holding and going through transfers. I was transferred from the CSR to a young lady in-store and explained the delima. The young lady says, ""OK, I got it (dead silence) Hellllooooo? Hellllllooooooo?!"" I wasn't sure that she was speaking to me since her tone was a little abrasive, but I responded with, ""Oh! Me? Hello?"" She then says, ""Yes, I said I got it."" Confused, I asked her what was the next move or what am I waiting for now. She then realized that I was the customer and not someone from the customer service center. With apologies she placed me on hold for a while to find out if the guys delivered the wrong piece of furniture or if the order was put in incorrectly. The order was put in incorrectly!
She informed me that in order to get the funiture I wanted I would have to wait until the following week (no problem), but I was now going to have to pay an additional $250 for the mistake that ROBERT, the sales associate, made!
I go to the store to speak with the manager, but I want to give Robert the benefit of the doubt and I speak to him first. He apologies for the mishap, but quickly lets me know that he went over the sales slip with me and that I ok'd it. Not only that, he tells me that he doesn't recall if we mentioned that we wanted a sleeper! Slightly ticked off, I refresh his memory. He apologies again and tells us that normally he's 99.9% spot on with these things and unfornately we were the .01% that fell through the crack. I see I'm getting no where with him and ask for the manager.
Robert takes me to Scott Dunn, the manager. Scott knows all about the incident before we get there. He seems to want to harp on the fact that he can't do anything until Monday, May 5, 2014 and tells me he can't just cut the manufactors price and that I will have to pay the difference for sure in order to get what I originally thought I was getting.
My husband finally breaks his silence and asks for a refund and this is when we are told by Scott that they can refund ONLY 80% of the purchase! So now I have the wrong piece of furniture, to get the correct piece I have to pay $250 extra for someone else's mistake, or cancel the complete order and let them HAVE 20% of something I won't own???
Sounds like a Rip Off to me! I'll just wait for a call from Gail Taylor, Regional Manager, by 3 pm tomorrow (5/5/14)...
On June 29, 2007, my wife and I purchased a new living room set from Rooms To Go's "Molina" collection. The description of the furniture on RTG's web site used such phrases as "sleek imported leather," "classic leather," and "rich patina." We bought a loveseat, four chairs, and three tables. We were completely satisfied for the first three years. In 2010, the leather finish began to crack and peel. Slowly at first, then it all began to crumble and peel like skin after a bad sunburn. Not only do the flakes of "leather" finish get tracked all over the house, but it is hugely embarrassing to have visitors sitting on our living room furniture and have to explain why they have brown flakes all over them When they stand up. This furniture looks like we got it used from a homeless shelter. It belongs in a landfill, I just can't afford to replace it. Years ago, my wife and I purchased a leather sofa and recliner from an independent dealer outside Cincinnati. These pieces were still in excellent condition when we sold them - after 12 years and three moves. It was this experience with leather furniture that led us to shop for leather furniture at RTG. It wasn't RTG's reputation, but we felt we couldn't go wrong with leather. Nowadays, we see lots of ads for "bonded leather" furniture. After researching, I believe that is what our furniture is covered with. At the time we were shopping at Rooms To Go, there was no distinction between one kind of leather and another. Had there been, I would have been leery of buying what we did. Our only remedy has been to continue saving for new furniture, and to tell everyone we know about how we were ripped off by Rooms To Go.
Rooms To Go Reviews
Rooms to go is tricking consumers into buying a furniture package that comes with a 50" LED TV. First of all, they don't let you know up front that you will be paying "FULL PRICE" of the TV when you purchase the furniture. The salesman told me that the TV that you get will be at a discounted price, this is true for all customers that go to Best Buy to buy it. It's like any sale anywhere. Second, after i bought the furniture package and had spent many hrs trying to decide if this was the best deal that i could find, the salesmen told me that you don't ge the TV until 5 days after the furniture is delivered. Ok, so he gives me the Best Buy giftcard and i'm on my way. After the furniture was delivered, the cocktail table had a discoloration on it and a lamp shade was pushed down in the box which ruined it and it had dents all over. I had to call Rooms to Go and they are taking care of it. 3rd, I already paid for the gift card the day i bought my furniture. It's still not activated and Best Buy and Rooms to Go both say the same thing...they blame it on eachother. One says they have to send the info and the other says that they already did send it so it can be activated. This is a crappy way of doing business! Just give the customer the gift card activated already! The reason why they wait 5 days after the purchase is because they've had many people just buying the furniture to get the tv and they would cancel the order after they got the TV. I just think that this is more of a hassle then what it's worth. You're better off not buying a package like this and just get the TV yourself. It cost the same anyways.
Where do I began? I purchased a bed and dresser in April. The dresser was beautiful but arrived with broken drawers. I contacted their customer service department and was told that I could not return the dresser. The dresser costs $700 and I was very upset at the horrible workmanship. After several trips to the store and several conversations with the manager "they" approved me to return the dresser and exchange it. I went to the store and picked out another dresser however it was not the same price so I was told I couldn't get it. Oh did I mention that I used their financing center to purchase the furniture? Anyhow the manager in the finance department told me I had to keep picking out more stuff such as plants and pictures until my total was back up to the original financed amount. After I spoke to their headquarters office they finally allowed me to purchase the dresser I wanted without having to add more items to my bill. This whole transaction was a disaster. I have never dealt with such unprofessional customer service reps in my life. At this store the customer is not valued, only your money. I went to pay off the balance early and was told I had made too many payments on my account and that if I wanted to make a payment it would have to be the full balance. Fortunately I was able to pay off the full balance. I suggest that if you are looking for furniture please look elsewhere. I love my furniture that I have now but the hoops I had to jump through were ridiculous. The store manager was helpful after I threatened to contact the BBB but the ladies in the office in the back are very unprofessional. The office manager actually talks on her cellphone while you are sitting their in front of her. When you walk in as a "new" customer they are very attentive and helpful but once they have your money it's a different story.
We purchase a set for a living room, couch and all stuff, like $2000 plus one formal dinner set table 8 person plus one small dinner table for the kitchen, all broke very soon, very bad, when i took then to the upholstery guy and open them up on the couch told me that inside is very bad quality, frame were only play wood and no screws or nails just quick clams and the reason that fall apart was that, , some chair on the formal also got broken, due to the poor wood, my little table on the kitchen is almost broke, , at the end i waste almost $3800 for nothing, we move out of the state and is no store here to complain, we call to see if we can get a duplicate of the invoice and they decline saying that need to be in person, so from north west to south west no way!! typical Florida scam, good luck in your purchases,, rooms to go scam, rooms to go, very bad QUALITY FURNITURE, DO NO BUY IN THIS COMPANY,
In March 2012, I purchased a living room suite from Rooms to Go. Later that week, I received a phone call encouraging me to purchase the extended warranty for $200, which would generally cover about anything that could happen to the furniture. Within the first year, I had to file a claim, due to padding breaking down, as well as recliners were loose. They came out, restuffed the sofa, adjusted the recliners and all was good for a while. Today, I called to have them come out and do the same thing again. Keep in mind, I am still paying for this furniture! Now, I'm told that the extended warranty doesn't cover padding, only the recliners in the couches would be adjusted. I see several people on this forum who have had the same problem. What can we do about it? Sounds like R2G is padding their pockets with warranty funds and not taking care of their customers. Also, I never received any paperwork regarding exactly what the extended warranty covered. Anyone else?
We bought a sofa and love seat from Rooms To Go. We ordered them in brown faux leather. When they delivered the items, they were burgundy in color. Also, when seated, our feet could not touch the floor; in the showroom, our feet did touch the floor.
When we went to return the items, we were told be the salesperson that Rooms To Go does not accept returns unless the merchandise is defective. We tried to explain and about the wrong color and how our feet can not touch the floor, the salesperson said that was a "customer preference" and again that Rooms To Go does not accept returns. We asked to speak to a manager but the salesperson refused to get the manager but finally did go get them. When the manager arrived, we again explained about the color etc. He suggested we go take pictures and measure the height etc. and return.
We went home and took the pictures and measure the height etc. However we were never able to contact the manager. So tonight we went back to Rooms To Go and there was another assistant manager and store manager there. We told them again about the wrong color and how our feet could not touch the ground etc. Again we were told that is a "customer preference" and they do not accept returns. We tried to show them the picture etc. but they were not interested in seeing them or speaking to us any longer. We told them we had already stopped payment on the purchase through the credit card company and had filed complaints with the Better Business Bureau and the Texas Attorney General's office. They seemed to get agitated with that and told us to leave the store and not return - any further communication we had should go through the BBB or an attorney.
I purchased a Molina Leather living room set (sofa, loveseat, chair snd ottoman ) from Rooms to Go on 05/05/2006. Unfortunately, the couch began to peel, much to my surprise because I thought that I purchased a leather living room set, which costed close to $3,000. I contacted RTG's customer service department and I am awaiting a return call from a customer service supervisor. I'm really disappointed with RTG.
I bought a leather sectional couch from Rooms To Go. The so called "leather" started peeling off. I reached out to the store and was told this "After reviewing the pictures, in the interest of customer service we would like to offer you a prorated reselection. This means we will return the current sectional, ottoman and give you $115.00 in Rooms To Go store credit towards a selection of your choice. Your new purchase must be of equal or greater value. If it is greater, than you would only pay the difference, the new delivery fee and bond fee."
Rooms To Go want to give me only $115 for a sectional that I paid over $2,000 for. Although they claimed that it is fair and reasonable. How is giving me $115 to replace a sectional. That means I have to come out of my pocket of thousands of dollars for furniture that I paid for that should not have this visible defect.
The damage is a result of defective material. The sectional was advertised and sold to me as leather. IT IS NOT LEATHER!!!!! I had a leather sofa prior to this one and it lasted me over 15 years with no pealing or cracks. The material is made of some type of plastic. Not only that, my leather headboard bed I purchased from Rooms to Go is DOING THE EXACT SAME THING!
When I purchased the furniture, I was told it would last over 10 years and that I had an extended warranty and that should there be any defects, Rooms to Go would replace my furniture or give me something comparable. Now they want to give me $115 and force me to use the $115 within 30 days or I loose the voucher.
I WANT ROOMS TO GO TO REPLACE THE SECTIONAL. THAT IS IT! POTENTIAL BUYERS BEWARE!!!!!
On September 6, 2013, I purchased a 6 pcs sectional from Rooms to Go in Stafford Texas. I paid them $2711.64 via my debit card so they received cash money for my purchase. On the date of delivery we notice a few problems: The Storage console had one broken leg and one missing leg. The delivery guy told us he would contact Rooms to Go and they would bring us another storage console. Two weeks later we noticed the factory seams on the Stat Armless Chair coming apart. After waiting for someone to contact us we decided to call Rooms to Go to inform them about the defective damaged sectional.
The store showroom display sectional looked really nice. Once I got the sectional home we noticed within weeks it was of POOR QUALITY. No one told us that it was DISCONTINUE DUE TO DEFECTS until after my purchase. Their display stayed on the showroom floor for about 2 months and then it was removed due to CUSTOMER complaints. But, still it was sold to me with Rooms To Go fully aware of the defective furniture.
The sales person and management was very kind to me upon my purchase. But as soon as I start calling the store to report my problem with the sectional, I was literally ignored. I called numerous times and no one would call me back. Finally, two months after my purchase, management called me and told me they would send someone over to inspectthe furniture and replace damaged leg and missing leg.
Three weeks later an agent from Rooms to Go came and inspected the furniture. He had with him only one leg to replace the missing one but did not have the 2nd one to replaced the cracked leg. Then, he took out a needle and thread and begins to sew the seam that was coming apart back together. I told him, "Sir, I need a replacment because in a few months that will come apart again or split the fabric after continous usage of someone sitting on it daily." He said, "this is all they do in cases like this and I can call Rooms to Go to complain." Immediately I called Rooms To Go and they said they could not replace it. I called several other offices until I spoke to someone in Managment who informed me that they no longer had that sectional in their stores.
After speaking to several members of Rooms to Go management team they finally transferred me to supervisor, Patrick Bathe. He told me "they could NOT replace the damaged furnture because they no longer had it in stock." He offered me 10% off my next purchase, or reselect new merchandise or a credit for $240. He informed me if I took the $240 he would marked it as "AS IS." Mr. Bathe knew this sectional was defective but he did not tell me. At this point, I am extremely tired of dealing with all the rude, uncaring members of Rooms to Go managment team. So I told him to just send the $240 and we would find someone to repair broken leg and hope and pray that the SEAM did not come apart a second time.
Today, November 9, 2014, approximately 1 year and 2 month later my furniture-sectional fabric factory seam is coming apart at the seams on three different pieces of the sectional. The control plates keep falling off and the double recylinder arm rest you can actually feel a hole beneath the fabric. The spring in the double reclinder makes a loud popping noise every time someone sits down on it. The fabric has to be straightened out so it can look smooth after someone sits on sectional. The leg of the reclinder is no cushion and now has an indention in it. We now have to sit on the Wedge which seems to be the only piece strong enough to hold 1 person without sinking in and making popping noises.
I am truly disappointed in Rooms to Go. I trusted them and paid $2711.64 for merchandise that they knowingly knew was DEFECTIVE. As I google complaints against Rooms to Go, I realize I am one of many who have been sold defective merchandise. I am in the process of taking this further to get JUSTICE for false advertising and the selling of DEFECTIVE damaged furnture. I will NEVER, ever step foot in one of their stores again. If you are reading this....review the many complaints and shop elsewhere.
DO NOT SHOP AT ROOMS TO GO!
We purchased full set of bedroom and living room on Sun 21st 2014, and they delivered items after 3 hours and 15 minutes delay. Here are our issues:
1-we paid for full bedroom set with got one item less, when we visited the store they told us, oh you have to pay extra for the Chest even we agreed and we made sure this item included when we paid for all by credit card. Items listed on price doesn’t match after you purchase. Basically they lied to us
2-First we talked to the store manager, and then when we asked for the sales woman, the manager pulled her aside , and looks told her to tell us she explained on what we are getting which not, they lady just started to work in Brentwood store her name is Reneah Wood. Which is very un-polite and unprofessional from the manager to do this kind talk, instead to solve our issue
3- Dresser had scratch from the drawer to the bottom
4-Just one drawer can open & close correctly from 6 drawers on dresser
5-One end tale missing screw and can tell the leg looks odd.
6-The screw on Cocktail Table is messed up and can’t tie it.
Please do research before you buy from this store.. my mistake your peace of mind
I spent $ 4,800 in Rooms to Go 3 ½ years ago, in this amount was included an Extended 3 Warranty. On June 2014 I contact customer service and explain that the Leather layer peeling off and the sofas look terrible, they require to send pictures and the answer was:
“Thank you for contacting our customer care office. In regards to your request. After reviewing the pictures, in the interest of customer service we would like to offer you a prorated reselection. This means we will return the current (sofa/loveseat/recliner) and give you $472.00 in Rooms To Go store credit towards a selection of your choice. Your new purchase must be of equal or greater value. If it is greater, than you would only pay the difference, the new delivery fee and bond fee. This offer can only be valid for 30 days(expires October XX, 2014) before the value decreases with continued use.
I apologize for any inconvenience that this problem has caused and look forward to hearing back from you soon.” “Rooms To Go takes pride in the quality of the products that we sell, in which is to why we are trying to offer you the prorated reselection as a courtesy even though the set is well beyond the warranty period. This certainly was not our intention of happening as if we would have known that the product would have such an issue, we would not have allowed it to be sold.
The Force Field (bond) warranty cover your merchandise for three years, and covers any food or beverage stains. In the event of stains caused by food and beverage spills, we will send a service technician to clean the stained areas at no charge
I can understand your request for wanting to have the set repaired or replaced. But as the set is beyond repair and the warranty has long expired we could not provide an equal replacement and feel that the prorated reselection being offer to be more than a fair and reasonable offer.”
I can belive this . In the invoice said that I purchased a leather furniture and is NOT, I feel like I’ve been lied or cheated.
In 2013 we purchased a new bed from Rooms To Go, within 2 months the matress started sinking. After a month long fight with customer service we got a refund and unfortuantly decided to try a new more expensive bed from them. Well it has now been a little over 1 year and the Box spring is now completely broken. Customer service claims it is customer abuse and they are not responsible!! They are extremely rude and don't seem to care about the fact that we spent well over 1500$ on a bed that is now garbage!! We also purchased an entire living room set from them that is also awful quality!! Buyer beware this company sells poor quality and does not back up there product!!!
I inspection to ons and phone calls theyeveral months ago I purchased a queen sleeper sofa, desk and chair at rooms to go. Used a debit card big mistake as can't dispute. The delivery people were rude, miserable and when they finished destroying my home spent their time then and upon inspection walking up and down in front of my home scratching their private parts and flipping cigarette butts. The items were delivered to a 2nd floor guest room. It was a tight fit and I told them not to continue take it back and I'll pick out something smaller like a day bed.
Instead they forced the sofa in and destroyed a ceiling fixture, a wall and most of all custom made and powder coated aluminum bannister and rail. After three months of pictures, texts, inspections and phone calls they told me to get lost as I was becoming too nasty and they would not pay as per the estimates submitted because get this one I had become too nasty to them. Cost me a few thousand to repair the damage caused by forced delivery of low grade junk furniture. Will never deal with rooms to go again and may just picket them during sales even ts.
From the time I purchase the sofa-chace and atuman I had nothing but trouble. On TV they advertised next day delivery but that did not happen. Both items did not ship the same day and I had to wait about 3 weeks to recieve all my furniture.
The ataman was not straped down for delivery. When the none English speaking delivery men delivered the atuman it was damaged due to the way they packed things tosed in the truck. The two men talked about the atuman falling from another furniture in Spanish and didn't care. One of the men spoke broken English. he advise me to call about it and they will send a new one. I went through about 3-4 deliveries and recieved bad costumer service. Rooms to go even canceled my warranty without notifing me on the autman.
The sofa-chace we paid for a bond to protect the furniture form stains and it wasn't put on. The sofa broke after twon months of having it. A tech came out to put the stuff on our sofa and my wife said that it look like he didn't put anything on it. We get a water stain and I called and the rep says that the sofa chace doesn't have a warranty on it. I know I have an extended warranty and I know for sure that the 1 year warranty was not over.
Then Rooms to go agree that the warranty wasn't over and that they will send a tech out. Tuesday Augest 12th came and no tech. I called complained and turns out they changed it to the 19th.
On the 19th a man named Daniel Roman called to comfirm the cancelation of my service. I was confused because he stated that I called to cancel the service that morning and that was not true because I did not call them that morning to cancel the service.
Daniel Roman put a block on my account and had request that all calls go to him. Once I was trainsfered to him he hung up the phone.
My wife and I narrowed down our living room furniture to RTG. We chose a cloth sectional for our home of which we have no children just a 3yo trained dobe. Ruben williams was our sales associate who consistently tried to get us to buy the fabric protection, after 5 no's he said let me show you the fabric protection demonstration. We agreed to at least see it. He took us on the other side of the store to a white fabric chair that was treated. He poured a few drops on the chair of blue dye or water, and it beaded right up on top of the chair, it did not seep into the chair at all, he then dabbed it with a cloth a few times and the drop of water/dye came right up without a trace. I said if that's what it does, I want that, and so we purchased the protection. That alone is what sold us on the protection, nothing else. He also told us that if we spill something on it that we cant clean then they will send someone out to clean it, if they cannot clean it then we will be able to pick out a "like" piece of furniture for a replacement. That was not a determining factor for us buying the protection as we were not worried about that. We do not eat on the couch, the dog is not allowed on furniture and we have no kids. We are a young couple who takes care of our home. It was only the fact that it would bead up if liquid was spilled on it.
After the couch was delivered, me being me tried that same demonstration with water to make sure they treated it before it left the warehouse. I poured a drop of water on 3 different spots on the couch and they all seeped right into the couch. I called RTG and they assured me it was treated already but will send a tech out to retreat it, he came out retreated it and 7 hours later after the dry time was up i tried it again and the same thing happend, the water seeped right in.
I called to simply get a refund on the protection since it did not work as demonstrated and they told me no refunds because the couch has been treated already. multiple people for there customer service told me after the fact that not all fabrics will bead up that way, my rebuttle to that was I should have been told that in the beginning, and had they said it we would not have bought the protection. No they're telling me it will "lock in" the stain to make it easier to clean. I dont want the stain locked in I want it to repel like i was showed. After I talked to multiple people including catherine williams a store manager, they are still refusing to refund my $120 for the protection. I even told them that since I still have the tags on the furniture and it's only been a week that they can come pick up this couch that was "protected" and deliver the same couch to us un protected and refund our money. They also said no to that because it was already treated and they couldnt resale it like that. this is supposed to be a good thing to have the protection. Luckily I used my credit card for half the purchase so now I'v filed a dispute for that charge. We'll see if BOA can get some results. Bottom line, if your planning to buy the protection ask if your furniture will repel the stains, and make sure you know what is covered. only food is covered by the protection.
I purchased a leather sectional in 2008 along with the protection plan from Rooms To Go. The leather started cracking and peeling a year ago. It is now a total eyesore and embarrasment. I expected leather to last longer than 5 years. I feel that the Rooms To Go sales person should have explained that the sofa was bonded leather and that it is of lesser quality than real leather. If it had been represented as to what it truly is, I would not have had high expectations. Do your research and know what you are really buying. Do not rely on the information from the sales representatives.
Bought leather furniture from RTG on 12-26-11, leather has started peeling on the sofa section. I bought what i was told was a warranty. 150.00 for some conditioner is all it turns out to be. i contacted the store and they told me i would need to contact cutomer service. I contacted customer service and they told me i did not purchase a warranty, that all that was is to treat the leather. I explained what was happening and told to send pictures of the peeling leather and they would contact me. i asked the lady what my chances of them fixing it and she could not tell me. I feel RTG managment has mis represented the warranty {conditoner} in a way that gives the customer the feeling that they are getting a secure peace of mind about the product only to have find out too little too late. RTG should be ashamed of them selves for selling second rate furnitue and then mis representing this JOKE of a warranty {conditioner}.
Went into Rooms To Go to purchase a living room set. They said I was turned down for financing but no worries, "we have financing through the store" the sales person said.
At no time was renting furniture ever discussed. I was shuffled around by at least 4 different people, no one giving me any face time (too busy) . I asked if the loan could be paid off at any time without penalties "yes" I was told.
Long story short, they are trying to make me pay $9295.92 for furniture that cost $2920.23. WHAT?
Called corporate 5/13/2014, they left a message yesterday 6/10/2014, (28 days later). I returned the call only to get a voice mail. Still waiting for a return call. I BELIEVE I MAY BE HIRING AN ATTORNEY VERY SOON.
I Could spend pages complainiing but no need to bore you.but ordered 2 bar stools and four swivel chairs for kitchen Table. 3 of the 6 items had problems, after about a month they had someone come out, he halfway fixed one item and didnt touch the other two items. Wife called complaining, i called tech before he got out of neighborhood and he refused to go back. So time she took sitting around was wasted, because half of the chairs we got didnt work for the first month we got them, by the way we waited 6 weeks to get them if i remember right. They agreed to send someone elst in a month or so, or we could rent a truck and take them in. No thanks. I took them apart and put them back together. Screws were too short and stripped, so put longer ones in and used locktite on long bolts.
I spent several hours talkiing to these people trying to get results and finally gave up. If it would have been one chair or one event could have chalked it up to minor issue but half of the chairs were screwed up and then teck had bad attitude (usually means bad management). If you buy from these people you deserve what you get.
I am glad to find I am not the only that feels they were ripped off! Less than 3 years old & my couch is bubbling & peeling too. And like was said previous, warranty doesn't cover it. So now I too have to keep it covered with blankets. Have not had friends over because of the embarrassment. This is the only part of the couch I am currently having issues with. Can't even afford to go out and buy a new couch. I liked the touch as we were looking at it a lady was telling me she has the same one and loves it. She even proceeded to tell me she lets her DOGS go on it and no problems. Looking back at it now I feel tricked!
My home has been furnished by my in-laws for the last 14 years. :-) I recently bought a home and decided to furnish one of the rooms myself. On April 19, 2014 Rooms To Go was the first place I looked.
Upon walking in the door there was a sales associate in front, but he said nothing to my husband and I. Maybe he was waiting on the couple that came in behind us since he was so quick to greet the young lady before her husband could get through the door good. From the start we didn't get proper greeting so I told my husband lets make one quick round through the store and if no one SEES us we'll exit.
More than half way back to the front door I was adoring a Cindy Crawford Home Madison Place sofa with chaise in Copper tone when my hubs t-shirt caught the attention of Robert Warden, our sales assoicate. After the t-shirt talk Robert talked to us about the piece of funiture I was interested in. He said the magic word, SLEEPER. I was sold.
Robert demonstrated how easy it is to pull the sleeper out and even allowed my husband and my little girls lie down on it. Still sold, the only left to do was to sign the papers and get my FIRST EVER furniture purchase delivered. Oh... but wait... it's not in stock until May 1st. Dang it! I want it now, but I tell Robert I can wait 2 more weeks. I put an unexpected 20% down. (Hey, remember it's my first ever funiture purchase. I didn't know what to expect.)
It's May 3, 2014, delivery day. We are out when I got the call from the delivery guys. My husband goes home alone to be present for the delivery and makes it 3 minutes before the guys. GREAT! The guys pull up in an unmarked truck, not a Rooms To Go vehicle. While struggling to the get the piece into the house before they thought to remove the sofa legs, they left knicks and dings all over the siding in the front porch area. Hubs doesn't notice until after the delivery guys are gone that the funiture delivered isn't the sleeper.
We called customer service and since we are at a kids birthday party my hubs and I took turns holding and going through transfers. I was transferred from the CSR to a young lady in-store and explained the delima. The young lady says, ""OK, I got it (dead silence) Hellllooooo? Hellllllooooooo?!"" I wasn't sure that she was speaking to me since her tone was a little abrasive, but I responded with, ""Oh! Me? Hello?"" She then says, ""Yes, I said I got it."" Confused, I asked her what was the next move or what am I waiting for now. She then realized that I was the customer and not someone from the customer service center. With apologies she placed me on hold for a while to find out if the guys delivered the wrong piece of furniture or if the order was put in incorrectly. The order was put in incorrectly!
She informed me that in order to get the funiture I wanted I would have to wait until the following week (no problem), but I was now going to have to pay an additional $250 for the mistake that ROBERT, the sales associate, made!
I go to the store to speak with the manager, but I want to give Robert the benefit of the doubt and I speak to him first. He apologies for the mishap, but quickly lets me know that he went over the sales slip with me and that I ok'd it. Not only that, he tells me that he doesn't recall if we mentioned that we wanted a sleeper! Slightly ticked off, I refresh his memory. He apologies again and tells us that normally he's 99.9% spot on with these things and unfornately we were the .01% that fell through the crack. I see I'm getting no where with him and ask for the manager.
Robert takes me to Scott Dunn, the manager. Scott knows all about the incident before we get there. He seems to want to harp on the fact that he can't do anything until Monday, May 5, 2014 and tells me he can't just cut the manufactors price and that I will have to pay the difference for sure in order to get what I originally thought I was getting.
My husband finally breaks his silence and asks for a refund and this is when we are told by Scott that they can refund ONLY 80% of the purchase! So now I have the wrong piece of furniture, to get the correct piece I have to pay $250 extra for someone else's mistake, or cancel the complete order and let them HAVE 20% of something I won't own???
Sounds like a Rip Off to me! I'll just wait for a call from Gail Taylor, Regional Manager, by 3 pm tomorrow (5/5/14)...
To Be Continued....
On June 29, 2007, my wife and I purchased a new living room set from Rooms To Go's "Molina" collection. The description of the furniture on RTG's web site used such phrases as "sleek imported leather," "classic leather," and "rich patina." We bought a loveseat, four chairs, and three tables. We were completely satisfied for the first three years. In 2010, the leather finish began to crack and peel. Slowly at first, then it all began to crumble and peel like skin after a bad sunburn. Not only do the flakes of "leather" finish get tracked all over the house, but it is hugely embarrassing to have visitors sitting on our living room furniture and have to explain why they have brown flakes all over them When they stand up. This furniture looks like we got it used from a homeless shelter. It belongs in a landfill, I just can't afford to replace it. Years ago, my wife and I purchased a leather sofa and recliner from an independent dealer outside Cincinnati. These pieces were still in excellent condition when we sold them - after 12 years and three moves. It was this experience with leather furniture that led us to shop for leather furniture at RTG. It wasn't RTG's reputation, but we felt we couldn't go wrong with leather. Nowadays, we see lots of ads for "bonded leather" furniture. After researching, I believe that is what our furniture is covered with. At the time we were shopping at Rooms To Go, there was no distinction between one kind of leather and another. Had there been, I would have been leery of buying what we did. Our only remedy has been to continue saving for new furniture, and to tell everyone we know about how we were ripped off by Rooms To Go.