Run don't walk from these movers. They were supposed to move us on Monday and did not arrive until Wednesday afternoon and gave excuses why they were late. They did not deliver at our new home until Saturday. They left items at our home that were listed on the inventory stating that they did not have room on the truck. They were verbally abusive, threatened us and tried to hold our property hostage. Abid was very unprofessional in every way. He tried to make us sign an inventory list stating that we had all our property before the truck was unloaded when no inventory list was accurately done. We were overcharged for boxes and were not reimbursed for the boxes we packed or for the unused boxes they never packed. They scratched floors and walls and said that was normal when moving. The boxes they packed were not labeled, stating there was an extra charge for labeling. We did not trust them after they began lying and we questioned if they would ever deliver our property. They failed to properly secure breakable items. DO NOT USE ROYAL MOVERS
Colonial Van Lines Relocation Division customer service, quality service, sales department, and managers gave service that was time consuming, ineffective, and presented information that was misrepresented.
We request $1800-$2700 to compensate us for the following items charged that were not justified:
a full pack (labor and boxes) when customers packed 80% of house $1000.00
weight under visual estimate according to visual estimate vs. weight ticket $300.00
additional picture boxes packed by movers not in original or visual estimate $400.00 (told by Abid en route to delivery site) (this is questionable if to be awarded as we do not see evidence of this number in the paperwork)
overweight charge $500.00 (told by Abide en route to delivery site)(visual estimate vs. weight ticket) (this is questionable if to be awarded as we do not see evidence of this number in the paperwork)
Royal Moving Reviews
Run don't walk from these movers. They were supposed to move us on Monday and did not arrive until Wednesday afternoon and gave excuses why they were late. They did not deliver at our new home until Saturday. They left items at our home that were listed on the inventory stating that they did not have room on the truck. They were verbally abusive, threatened us and tried to hold our property hostage. Abid was very unprofessional in every way. He tried to make us sign an inventory list stating that we had all our property before the truck was unloaded when no inventory list was accurately done. We were overcharged for boxes and were not reimbursed for the boxes we packed or for the unused boxes they never packed. They scratched floors and walls and said that was normal when moving. The boxes they packed were not labeled, stating there was an extra charge for labeling. We did not trust them after they began lying and we questioned if they would ever deliver our property. They failed to properly secure breakable items. DO NOT USE ROYAL MOVERS
Colonial Van Lines Relocation Division customer service, quality service, sales department, and managers gave service that was time consuming, ineffective, and presented information that was misrepresented.
We request $1800-$2700 to compensate us for the following items charged that were not justified:
a full pack (labor and boxes) when customers packed 80% of house $1000.00
weight under visual estimate according to visual estimate vs. weight ticket $300.00
additional picture boxes packed by movers not in original or visual estimate $400.00 (told by Abid en route to delivery site) (this is questionable if to be awarded as we do not see evidence of this number in the paperwork)
overweight charge $500.00 (told by Abide en route to delivery site)(visual estimate vs. weight ticket) (this is questionable if to be awarded as we do not see evidence of this number in the paperwork)