As an emerging small business owner that has 3 furniture retail stores in the Midwest, I needed furniture repair technicians, or a company that supplied them.
I called, after getting some names, contacted SAW Enterprises, to enquire. They were more than happy to take my deposit money and a contract for services as needed.
On July 2, 2015, I had my first need. I called SAW and gave them the customers' information.
The company eventually contacted my customer for a simple upholstery repair and a tech arrived 10 days later. Everything that they promised, did not happen: the tech did not fix the problem.
The customer came in to my store livid. I asked what happened and it was worse than I could possibly have expected. The tech, Mike, arrived two hours late, wearing shorts and carrying no tools. He took a few pictures, told the customer he would need to order a part and left. The customer stated the middle aged man was wobbly on his feet and appeared drunk, and before he could look at the furniture, he asked to use the bathroom. After 5 minutes in the customers bathroom, he came out.
The female customer stated that she was on the verge of calling the police in fear for her safety. The tech asked all sorts of personal questions, asking if she had a boyfriend, what her plans were for the weekend.
The customer is now demanding her 8,000$ back because of this; and is threatening me with Better Business Bureau comments. As a small business, I can not afford to refund her money.
I called SAW Enterprises about cancelling my repair contract and getting my deposit back. I spoke with the owner Sean Conlon who stated that our contract is iron clad and if I back out, he will be immediately bringing ME to court. I have contacted my lawyer, and with billable hours, willl cost as much or more to get my money back.
Basically, this company cost me $5000 for one single service call. A service call that was "scary" according to the customer.
I have spoke to some furniture retail colleagues, and they have told me that SAW Enterprises is the industry worst. And there management is just one guy, Sean Conlon, and a few family members. They hire techs with zero experience and do not run background checks, so they basically allow inexperienced parolees into your home with zero supervision.
My furniture colleagues say that SAW's reputation is exactly what I should have expected: dirtballs with a shady manager/owner that will threaten to sue at any interval.
IF you are a furniture retailer, and looking for furniture repair technician companies, do NOT use SAW Enterprises. There is better companies out there that are not borderline criminal.
S.A.W. Enterprises Reviews
As an emerging small business owner that has 3 furniture retail stores in the Midwest, I needed furniture repair technicians, or a company that supplied them.
I called, after getting some names, contacted SAW Enterprises, to enquire. They were more than happy to take my deposit money and a contract for services as needed.
On July 2, 2015, I had my first need. I called SAW and gave them the customers' information.
The company eventually contacted my customer for a simple upholstery repair and a tech arrived 10 days later. Everything that they promised, did not happen: the tech did not fix the problem.
The customer came in to my store livid. I asked what happened and it was worse than I could possibly have expected. The tech, Mike, arrived two hours late, wearing shorts and carrying no tools. He took a few pictures, told the customer he would need to order a part and left. The customer stated the middle aged man was wobbly on his feet and appeared drunk, and before he could look at the furniture, he asked to use the bathroom. After 5 minutes in the customers bathroom, he came out.
The female customer stated that she was on the verge of calling the police in fear for her safety. The tech asked all sorts of personal questions, asking if she had a boyfriend, what her plans were for the weekend.
The customer is now demanding her 8,000$ back because of this; and is threatening me with Better Business Bureau comments. As a small business, I can not afford to refund her money.
I called SAW Enterprises about cancelling my repair contract and getting my deposit back. I spoke with the owner Sean Conlon who stated that our contract is iron clad and if I back out, he will be immediately bringing ME to court. I have contacted my lawyer, and with billable hours, willl cost as much or more to get my money back.
Basically, this company cost me $5000 for one single service call. A service call that was "scary" according to the customer.
I have spoke to some furniture retail colleagues, and they have told me that SAW Enterprises is the industry worst. And there management is just one guy, Sean Conlon, and a few family members. They hire techs with zero experience and do not run background checks, so they basically allow inexperienced parolees into your home with zero supervision.
My furniture colleagues say that SAW's reputation is exactly what I should have expected: dirtballs with a shady manager/owner that will threaten to sue at any interval.
IF you are a furniture retailer, and looking for furniture repair technician companies, do NOT use SAW Enterprises. There is better companies out there that are not borderline criminal.