Bought a Samsung dishwasher in February in July I have had 4 for service calls nothing to repair the machine does not clean dishes properly there is nothing Sam song will do I've spoken to executive customer service customer service and nobody will do anything they will not even come out and look at the dishwasher anymore they said I've had too many service calls next one's on me the dishwasher is only four months old
I purchased this TV early in 2014. The screen went completely blank before 1 month. I called Samsung and they sent two men out to service it. Now the TV will play, but it sparks every time I plug it in. So I am afraid to use it, because I believe it is a fire hazard. I paid $999 for this TV and got to watch it 3 weeks. I have stage 4 lung cancer and am too fatigued to let this take up any more of my energy.
I sent my galaxy note 4 into samsung because the speaker stopped working and they claimed it had liquid damage and they would not fix it. It has never seen liquid. I will no longer buy samsung products. No TV's, no tablets, no phones, no appliances whatsoever. They just lost $10,000 because they are not willing to make things right.
Several years ago we bought a Samsung refrigerator from Lowe's Home Improvement Store. It was delivered and within a year or so, it failed to operate, either freezing various items, or not cooling and the items in the refrigerator spoiled. We contacted Lowe's who informed us to contact Samsung. We did and made arrangements for repairs through A&E (Sears). They took it apart and thawed it out.
They didn't change any parts or adjust anything, just thawed it out. The problem continued from time to time. Several months later, the ice maker quit. They did replace parts that time and the until worked for awhile without trouble.
Now the refrigerator is freezing various things again. I called for service and was told it was covered for this problem and the lady scheduled A&E to come to repair it. Several days days later, we were called and told they would be here to repair it between 8:00 Am and 4:00 PM the next day. They never came due to the snow storm. Okay...so they said they would come the first thing this morning to repir it. We waited all day until 5:30 before calling them again. They said he was on the way.
At six o'clock this evening, a guy showed up and immediately told us the unit was not covered. He did not look at it other than to open the door to write down the serial number and immediately said the unit was not covered and he couldn't fix it without Samsung okaying it and said he could not wait and left our home.
This time when we called Samsung, they said it was not covered because the guy from A&E repair told them it was not the covred system. He never looked at the refrigerator to see what was actually causing things to freeze. Now they do not want to do anything for us.
This model refrigerator is part of two different class action lawsuits according to listed reports on the internet. I just want our very expensive refrigerator to work.
We purchased the Galaxy Note Pro 12, four months ago. Since we have purchased it, it will turn off during use. (At a full charge.) In the first few months, it woud eventually turn back on after an hour or so. In the last month, it will turn off, and not turn back on. We have sent the product to Samung for repair two times, each time they say that there is nothing wrong. We recently go the tablet back, and it turned off again. We called Samsung, and they want us to send it back in for repair. They have stated that there is nothing they can do in means of replacing the item. Our only choice is to continue to send it in for repair. The warranty on this product is only a year, so what happens when that time runs out? We just have a tablet, that we spent over $800 on that doesn't work? There must be a better solution.
On contacting Samsung technical support, I had calls repeatedly dropped, often after waiting for 25 to 30 minutes. I was transferred to at least 3 different persons on each attempt.
Their product warranty expires before the repeated problem develops, so that literrally thousands of people with identical product design defects must pay for costly repairs. The engineering solution to the defect is relatively inexpensive, and could easily be incorporated in all models across multiple platforms. Samsung corporate is inaccessible and uncommunicative. They don't care to have a quality product.
If you are a consumer who believes that just because a company is large - that you will be treated with respect courtesy and rationality - then you are best off to not consider SAMSUNG products.
I recently purchased a new display model top of line 55" Samsung from Best Buy. I mentioned my purchase to my son who is VERY knowledgeable regard state of art consumer electronics. He cautioned me that it was not uncommon to see a demo set that was seriously lacking in much of the internal features that a full fledged consumer product would have.
I decided to safe rather than sorry and have to go through horrible hassles later. I took his caution seriously and decided to contact SAMSUNG corporate just to set my mind at ease. I had always had good experience with Best Buy in the past - but I wanted to make sure of what I was buying.
After a detailed conversation with a SAMSUNG rep - it was apparent that he did not have a good working knowledge of English - as I had to re-explain the very simple request several times: " Would you people please confirm with your AUTHORIZED dealer - Best Buy - that this specific set is NOT void of several features that demo units are sometimes - and I am purchasing a full feature model!"
Pretty simple right? Could have been done in a 5 minute phone call to a Best Buy TV department manager. After an almost 30 minute hold on the phone because He told me he was going to escalate my problem and have me speak to a PR manager - he returns to the phone and give me a 'transaction # and informs me that I will be contacted shortly by phone.. Ahh - progress at last!
OK - so I hang up and wait. Sure enough - a while later I get a call from Corporate and a woman asks me what I wanted? I am a little irritated because I already had explained the SIMPLE - NO-BRAINER request - at least 3-4 times! So I started from scratch and re explained. ALL I asked for - as a customer of SAMSUNG - was to be reassured that this set - with such and such serial # was indeed a full fledged 4K machine with all the advertised features.
She flatly refused. I asked AGAIN - PLEASE -I said - just one 5 minute phone call from SAMSUNG to make sure the model is fully equipped and not a severely 'gutted' display model for use only with a demo chip.
She REFUSED again and with an arrogant attitude - essentially told me to piss off
I'm going to ask for a refund and purchase another set from a maker who at least has SOME concern for their customer' s concern about their product. I believe my refund will not be a problem - but this bizzare attitude of SAMSUNG does not speak well for their honesty and integrity.
After that bad experience - I don't think that I or my family will be buying any SAMSUNG products. I certainly do not trust a company who would not so much as make a 5 minute phone call to validate the authenticity of their product to a first time customer!
A few weeks ago I started having issues with my SAMSUNG GALAXY S5. The screen went fuzzy and flickered and then it stop working alltogether. The touch screen and phone still worked and beeped the screen didn't.
I contacted Samsung warrenty and they told to me mail the phone to their repair center in TEXAS. Estimated repair time 9 days. If it wasn't under warrenty I could opt to pay for the repair. So I took pictures of the phone and its CLEAR MOISTURE INDICATORS And shipped it off. 3 weeks later it was marked as repaired on the online tool. I checked the status and it said: "The unit has left the tech. Solution BER." Worried I checked online to find BER means Beyond Economic Repair.
I immediately called Samsung and asked what happened. They said the tech had found water damage on the PBA component and that it would cost more to repair than the $750 price tag. I explained its water sensors were clear and that in the warrenty it states that WATER DAMAGE IS COVERED on the Galaxy S5. She said it would cost Samsung too much and proceeded to hang up on me. Almost a month later I have a $750 paperweight and a $350 EARLY TERMINATION FEE from Verizon. THANKS SAMSUNG
I purchased a UN55D8000YFXZA LED 3D TV in the Summer of 2011. I spent around $2,500 for the top of the line model. I loved the thing, it had a beautiful picture, great features and work flawlessly. I have lovingly cared for it over the last 3 years. That was up until a month ago.
THE PROBLEM:
I was watching TV when suddenly the picture when out. I turned it on and off again figuring it would kick back on. No luck. I tried unplugging it and letting it set, factory reset, opened the back to look for loose connections and damaged circuitry. The TV powers on normally, the sound works and the panel backlight turns on, but no picture on any sources or menus.
CONTACTING SAMSUNG:
To set up a claim I went through Samsung's website which was difficult to use. I had to submit my claim multiple times using different email addresses before I was finally able to get a confirmation of receipt.
I called Samsung aware that the TV was no longer in warrantee, but expecting them to simply right the problem because it was a defect issue. Although the warrantee was up, no reasonable consumer would purchase an expensive TV knowing it would fail after only 3 years. I was polite and explained the problem and what I had done to troubleshoot the issue. They told me that it was out of warrantee but they would be more than happy to help me schedule an appointment with their authorized repair center at my cost. My first thought was tier one customer support, I will call back. Second, why would I give my business to their "authorized service center" if my warrantee was up but my TV was plagued by their failing parts. Why wouldn't I find somewhere close, better priced and out of the Samsung's network.
I waited a few days hoping the TV would resolve itself before calling Samsung again. This time we talked through the problem and they referred me to the warrantee department where I could buy an extended warrantee protection plan which would cover my TV's repair. Again it was the attitude that it was my problem that the TV I purchased from them abruptly stopped working. Why would I spend any more money with Samsung if they make poor quality items, that fail, and pawn the cost of the defects off on me.
I purchased a Samsung Service and Repair Manual for my TV from the internet. I went through the trouble shooting process and was able to isolate the problem using a multimeter to the T-CON board or the LED screen panel itself. I also began reading forums discussing problems with Samsung TV's and that failing panels and T-CON boards were frequent in a wide range of TV's produced by Samsung in the past 5 years, the black screen symptom my TV was suffering from was a systemic problem in Samsung TV's. Samsung had also recently settled a class action lawsuit in California relating to defective capacitors, once they found out about the defect they continued to sell the TVs and refused to repair them once the one year warrantee was up.
I called Samsung again last week, this time the Executive Customer Relations 1-800-522-7341. I expressed to them my frustration with Samsung's quality and the companies ineptitude towards it's customers. I discussed the aspects of the recent class action lawsuit settlement with their representative who was kind enough to reaffirm that my TV was not covered under the models in the settlement and that my symptoms were not consistent with a capacitor issue. I feel sorry for her as she most likely unknowingly confirmed that there are grounds to bring a new class actions suit against Samsung as the issues of defects were not related to the capacitors and that my TV model number and the vast majority of other Samsung TV's manufactured during the last 5 years would not be protected by the settlement of the capacitor suit. During this call Samsung Executive Customer Relations offered to meet me halfway and pay for the parts, but I would still be responsible for the labor costs. Also I would have to use their authorized service center to do the repairs if I wanted them to cover the parts. I was polite but obviously irritated when I told them that it was not a satisfactory answer and ended the call.
On Sunday, August 10th, 2014, I called the Executive Customer Relations department and spoke with them again. I conveyed how frustrated I was with the way Samsung treated it's customers especially when it was a parts defect. She told me Samsung would pay for the parts but not the labor. And she would forward my information to the service department for scheduling and appointment. I told them again how unhappy I was. At least I could figure out how much the labor would cost.
I called the Executive Customer Relations department again on Monday, August 11th, 2014, after, I waited 30 minutes to speak to a representative because they were experiencing a high volume of calls than usual. Go figure, it might be the way they do business. Same old story, went through the problems they offered the halfway solution. I told them, I guess they see that as being generous because I was stupid enough to unknowingly pay $2,500 for a piece of crap that fails prematurely. Still unhappy, they again said they would forward a service appointment request to their authorized service center and cover the parts.
Tuesday, August 12th, 2014, I received a call from Samsung's Authorized Service Center wanting to set up an appointment. I returned their call after verifying my information I asked about my financial responsibility. They said it was 100% since my TV was out of warrantee. I explained to them that Samsung's Executive Customer Relations had agreed to pay the cost of parts. The Service Center told me to call them again. I wasted another 45 minutes on hold waiting to talk to a representative. She said she had to do some paper work and put me on hold, the process took 20 minutes. When she came back she told me the person who approves the repair requests was out of the office either on break or lunch. Not surprising! Tomorrow I have to again call the service center and verify that the parts will be covered then find out how much the labor will be.
I am so frustrated with Samsung. I have been without the use of my TV for over a month now. I encourage you to record your calls with Samsung, like I do.
Keeley claims that Samsung produced a part that was defective and that failed overtime prematurely. In this case it was a capacitor. Samsung became aware of the problem through a reasonable means, i.e. customers complaints, warrantee claims and service/repair request. Once aware, they did nothing to remedy their defective product and instead hoped that the parts failed after the one year warrantee expired. In essence, shafting the customers with the expense of something they produced and knew was a faulty.
There is a concept recognized in legal theory called the expected useful life of a product. Samsung positions many of it's appliance products as long term household purchases. Consumers associate the purchase of these items as infrequent as they will last a very long time. Customers would not have purchased these products from Samsung if they were aware of the actual short product life and defects. The purchasing consumers expects to get more than the 12 month warrantee from their TV, they have an expectation to be able to use it hassle free for tens of thousands of hours.
The disturbing number of forum post and consumer complaints from people that have had defective panels that have deteriorated to make them not useful or useless is a staggering commonality. It appears to me Samsung is recalcitrant in the way in which they deal with known defects or problems that are a result of their design, production, material choice, or any other aspect that they control. Apparently in the wake of the capacitor lawsuit and a large number of consumer complaints Samsung continues to fail to reform the way it deals with customers.
I have simply asked Samsung to return my $2,500 three year old TV to working order as it is a parts failure. I am not willing to accept having the cost of their parts failure shuffled back on me.
If anyone else is interested in pooling resources for a class action type lawsuit please contact me. My guess is there are a lot of people who had a faulty or defective display panel or T-CON board and were stonewalled by Samsung.
Best of Luck,
John
SAMSUNG EXPERIENCE PROJECT:
Go to a big box retail store TV section and talk to people looking to purchase a TV that day about your Samsung experience. Be honest, don't embellish, but definitely tell them about your product problems, how Samsung treated you and the cost/loss you suffered.
Samsung Electronics Reviews
Bought a Samsung dishwasher in February in July I have had 4 for service calls nothing to repair the machine does not clean dishes properly there is nothing Sam song will do I've spoken to executive customer service customer service and nobody will do anything they will not even come out and look at the dishwasher anymore they said I've had too many service calls next one's on me the dishwasher is only four months old
Samsung series 6 6300 LCD TV
I purchased this TV early in 2014. The screen went completely blank before 1 month. I called Samsung and they sent two men out to service it. Now the TV will play, but it sparks every time I plug it in. So I am afraid to use it, because I believe it is a fire hazard. I paid $999 for this TV and got to watch it 3 weeks. I have stage 4 lung cancer and am too fatigued to let this take up any more of my energy.
I sent my galaxy note 4 into samsung because the speaker stopped working and they claimed it had liquid damage and they would not fix it. It has never seen liquid. I will no longer buy samsung products. No TV's, no tablets, no phones, no appliances whatsoever. They just lost $10,000 because they are not willing to make things right.
Several years ago we bought a Samsung refrigerator from Lowe's Home Improvement Store. It was delivered and within a year or so, it failed to operate, either freezing various items, or not cooling and the items in the refrigerator spoiled. We contacted Lowe's who informed us to contact Samsung. We did and made arrangements for repairs through A&E (Sears). They took it apart and thawed it out.
They didn't change any parts or adjust anything, just thawed it out. The problem continued from time to time. Several months later, the ice maker quit. They did replace parts that time and the until worked for awhile without trouble.
Now the refrigerator is freezing various things again. I called for service and was told it was covered for this problem and the lady scheduled A&E to come to repair it. Several days days later, we were called and told they would be here to repair it between 8:00 Am and 4:00 PM the next day. They never came due to the snow storm. Okay...so they said they would come the first thing this morning to repir it. We waited all day until 5:30 before calling them again. They said he was on the way.
At six o'clock this evening, a guy showed up and immediately told us the unit was not covered. He did not look at it other than to open the door to write down the serial number and immediately said the unit was not covered and he couldn't fix it without Samsung okaying it and said he could not wait and left our home.
This time when we called Samsung, they said it was not covered because the guy from A&E repair told them it was not the covred system. He never looked at the refrigerator to see what was actually causing things to freeze. Now they do not want to do anything for us.
This model refrigerator is part of two different class action lawsuits according to listed reports on the internet. I just want our very expensive refrigerator to work.
We purchased the Galaxy Note Pro 12, four months ago. Since we have purchased it, it will turn off during use. (At a full charge.) In the first few months, it woud eventually turn back on after an hour or so. In the last month, it will turn off, and not turn back on. We have sent the product to Samung for repair two times, each time they say that there is nothing wrong. We recently go the tablet back, and it turned off again. We called Samsung, and they want us to send it back in for repair. They have stated that there is nothing they can do in means of replacing the item. Our only choice is to continue to send it in for repair. The warranty on this product is only a year, so what happens when that time runs out? We just have a tablet, that we spent over $800 on that doesn't work? There must be a better solution.
On contacting Samsung technical support, I had calls repeatedly dropped, often after waiting for 25 to 30 minutes. I was transferred to at least 3 different persons on each attempt.
Their product warranty expires before the repeated problem develops, so that literrally thousands of people with identical product design defects must pay for costly repairs. The engineering solution to the defect is relatively inexpensive, and could easily be incorporated in all models across multiple platforms. Samsung corporate is inaccessible and uncommunicative. They don't care to have a quality product.
If you are a consumer who believes that just because a company is large - that you will be treated with respect courtesy and rationality - then you are best off to not consider SAMSUNG products.
I recently purchased a new display model top of line 55" Samsung from Best Buy. I mentioned my purchase to my son who is VERY knowledgeable regard state of art consumer electronics. He cautioned me that it was not uncommon to see a demo set that was seriously lacking in much of the internal features that a full fledged consumer product would have.
I decided to safe rather than sorry and have to go through horrible hassles later. I took his caution seriously and decided to contact SAMSUNG corporate just to set my mind at ease. I had always had good experience with Best Buy in the past - but I wanted to make sure of what I was buying.
After a detailed conversation with a SAMSUNG rep - it was apparent that he did not have a good working knowledge of English - as I had to re-explain the very simple request several times: " Would you people please confirm with your AUTHORIZED dealer - Best Buy - that this specific set is NOT void of several features that demo units are sometimes - and I am purchasing a full feature model!"
Pretty simple right? Could have been done in a 5 minute phone call to a Best Buy TV department manager. After an almost 30 minute hold on the phone because He told me he was going to escalate my problem and have me speak to a PR manager - he returns to the phone and give me a 'transaction # and informs me that I will be contacted shortly by phone.. Ahh - progress at last!
OK - so I hang up and wait. Sure enough - a while later I get a call from Corporate and a woman asks me what I wanted? I am a little irritated because I already had explained the SIMPLE - NO-BRAINER request - at least 3-4 times! So I started from scratch and re explained. ALL I asked for - as a customer of SAMSUNG - was to be reassured that this set - with such and such serial # was indeed a full fledged 4K machine with all the advertised features.
She flatly refused. I asked AGAIN - PLEASE -I said - just one 5 minute phone call from SAMSUNG to make sure the model is fully equipped and not a severely 'gutted' display model for use only with a demo chip.
She REFUSED again and with an arrogant attitude - essentially told me to piss off
I'm going to ask for a refund and purchase another set from a maker who at least has SOME concern for their customer' s concern about their product. I believe my refund will not be a problem - but this bizzare attitude of SAMSUNG does not speak well for their honesty and integrity.
After that bad experience - I don't think that I or my family will be buying any SAMSUNG products. I certainly do not trust a company who would not so much as make a 5 minute phone call to validate the authenticity of their product to a first time customer!
A few weeks ago I started having issues with my SAMSUNG GALAXY S5. The screen went fuzzy and flickered and then it stop working alltogether. The touch screen and phone still worked and beeped the screen didn't.
I contacted Samsung warrenty and they told to me mail the phone to their repair center in TEXAS. Estimated repair time 9 days. If it wasn't under warrenty I could opt to pay for the repair. So I took pictures of the phone and its CLEAR MOISTURE INDICATORS And shipped it off. 3 weeks later it was marked as repaired on the online tool. I checked the status and it said: "The unit has left the tech. Solution BER." Worried I checked online to find BER means Beyond Economic Repair.
I immediately called Samsung and asked what happened. They said the tech had found water damage on the PBA component and that it would cost more to repair than the $750 price tag. I explained its water sensors were clear and that in the warrenty it states that WATER DAMAGE IS COVERED on the Galaxy S5. She said it would cost Samsung too much and proceeded to hang up on me. Almost a month later I have a $750 paperweight and a $350 EARLY TERMINATION FEE from Verizon. THANKS SAMSUNG
I purchased a UN55D8000YFXZA LED 3D TV in the Summer of 2011. I spent around $2,500 for the top of the line model. I loved the thing, it had a beautiful picture, great features and work flawlessly. I have lovingly cared for it over the last 3 years. That was up until a month ago.
THE PROBLEM:
I was watching TV when suddenly the picture when out. I turned it on and off again figuring it would kick back on. No luck. I tried unplugging it and letting it set, factory reset, opened the back to look for loose connections and damaged circuitry. The TV powers on normally, the sound works and the panel backlight turns on, but no picture on any sources or menus.
CONTACTING SAMSUNG:
To set up a claim I went through Samsung's website which was difficult to use. I had to submit my claim multiple times using different email addresses before I was finally able to get a confirmation of receipt.
I called Samsung aware that the TV was no longer in warrantee, but expecting them to simply right the problem because it was a defect issue. Although the warrantee was up, no reasonable consumer would purchase an expensive TV knowing it would fail after only 3 years. I was polite and explained the problem and what I had done to troubleshoot the issue. They told me that it was out of warrantee but they would be more than happy to help me schedule an appointment with their authorized repair center at my cost. My first thought was tier one customer support, I will call back. Second, why would I give my business to their "authorized service center" if my warrantee was up but my TV was plagued by their failing parts. Why wouldn't I find somewhere close, better priced and out of the Samsung's network.
I waited a few days hoping the TV would resolve itself before calling Samsung again. This time we talked through the problem and they referred me to the warrantee department where I could buy an extended warrantee protection plan which would cover my TV's repair. Again it was the attitude that it was my problem that the TV I purchased from them abruptly stopped working. Why would I spend any more money with Samsung if they make poor quality items, that fail, and pawn the cost of the defects off on me.
I purchased a Samsung Service and Repair Manual for my TV from the internet. I went through the trouble shooting process and was able to isolate the problem using a multimeter to the T-CON board or the LED screen panel itself. I also began reading forums discussing problems with Samsung TV's and that failing panels and T-CON boards were frequent in a wide range of TV's produced by Samsung in the past 5 years, the black screen symptom my TV was suffering from was a systemic problem in Samsung TV's. Samsung had also recently settled a class action lawsuit in California relating to defective capacitors, once they found out about the defect they continued to sell the TVs and refused to repair them once the one year warrantee was up.
I called Samsung again last week, this time the Executive Customer Relations 1-800-522-7341. I expressed to them my frustration with Samsung's quality and the companies ineptitude towards it's customers. I discussed the aspects of the recent class action lawsuit settlement with their representative who was kind enough to reaffirm that my TV was not covered under the models in the settlement and that my symptoms were not consistent with a capacitor issue. I feel sorry for her as she most likely unknowingly confirmed that there are grounds to bring a new class actions suit against Samsung as the issues of defects were not related to the capacitors and that my TV model number and the vast majority of other Samsung TV's manufactured during the last 5 years would not be protected by the settlement of the capacitor suit. During this call Samsung Executive Customer Relations offered to meet me halfway and pay for the parts, but I would still be responsible for the labor costs. Also I would have to use their authorized service center to do the repairs if I wanted them to cover the parts. I was polite but obviously irritated when I told them that it was not a satisfactory answer and ended the call.
On Sunday, August 10th, 2014, I called the Executive Customer Relations department and spoke with them again. I conveyed how frustrated I was with the way Samsung treated it's customers especially when it was a parts defect. She told me Samsung would pay for the parts but not the labor. And she would forward my information to the service department for scheduling and appointment. I told them again how unhappy I was. At least I could figure out how much the labor would cost.
I called the Executive Customer Relations department again on Monday, August 11th, 2014, after, I waited 30 minutes to speak to a representative because they were experiencing a high volume of calls than usual. Go figure, it might be the way they do business. Same old story, went through the problems they offered the halfway solution. I told them, I guess they see that as being generous because I was stupid enough to unknowingly pay $2,500 for a piece of crap that fails prematurely. Still unhappy, they again said they would forward a service appointment request to their authorized service center and cover the parts.
Tuesday, August 12th, 2014, I received a call from Samsung's Authorized Service Center wanting to set up an appointment. I returned their call after verifying my information I asked about my financial responsibility. They said it was 100% since my TV was out of warrantee. I explained to them that Samsung's Executive Customer Relations had agreed to pay the cost of parts. The Service Center told me to call them again. I wasted another 45 minutes on hold waiting to talk to a representative. She said she had to do some paper work and put me on hold, the process took 20 minutes. When she came back she told me the person who approves the repair requests was out of the office either on break or lunch. Not surprising! Tomorrow I have to again call the service center and verify that the parts will be covered then find out how much the labor will be.
I am so frustrated with Samsung. I have been without the use of my TV for over a month now. I encourage you to record your calls with Samsung, like I do.
LEGAL:
James Keeley v. Samsung Electronics America INC
Case Number: 37-2011-00101584-CU-MT-CTL
http://www.courthousenews.com/2011/11/29/Samsung.pdf
Keeley claims that Samsung produced a part that was defective and that failed overtime prematurely. In this case it was a capacitor. Samsung became aware of the problem through a reasonable means, i.e. customers complaints, warrantee claims and service/repair request. Once aware, they did nothing to remedy their defective product and instead hoped that the parts failed after the one year warrantee expired. In essence, shafting the customers with the expense of something they produced and knew was a faulty.
There is a concept recognized in legal theory called the expected useful life of a product. Samsung positions many of it's appliance products as long term household purchases. Consumers associate the purchase of these items as infrequent as they will last a very long time. Customers would not have purchased these products from Samsung if they were aware of the actual short product life and defects. The purchasing consumers expects to get more than the 12 month warrantee from their TV, they have an expectation to be able to use it hassle free for tens of thousands of hours.
The disturbing number of forum post and consumer complaints from people that have had defective panels that have deteriorated to make them not useful or useless is a staggering commonality. It appears to me Samsung is recalcitrant in the way in which they deal with known defects or problems that are a result of their design, production, material choice, or any other aspect that they control. Apparently in the wake of the capacitor lawsuit and a large number of consumer complaints Samsung continues to fail to reform the way it deals with customers.
I have simply asked Samsung to return my $2,500 three year old TV to working order as it is a parts failure. I am not willing to accept having the cost of their parts failure shuffled back on me.
If anyone else is interested in pooling resources for a class action type lawsuit please contact me. My guess is there are a lot of people who had a faulty or defective display panel or T-CON board and were stonewalled by Samsung.
Best of Luck,
John
SAMSUNG EXPERIENCE PROJECT:
Go to a big box retail store TV section and talk to people looking to purchase a TV that day about your Samsung experience. Be honest, don't embellish, but definitely tell them about your product problems, how Samsung treated you and the cost/loss you suffered.