Sealy Inc


Country United States
State China
City Trinity
Address 1 Office Parkway Rd
Phone (336) 861-3500

Sealy Inc Reviews

  • Sep 3, 2014

Sealy does not honor their 10 year warranty on a $2,000 bed. They use the "any product found to be in an unreasonably unsanitary condition" clause to refuse my honest claim of faulty mattress.

This bed has been covered by a water proof mattress protector since it was purchased by me in 2008, brand new.

There is slight superficial discoloration from the mattress protector lining. When I say slight, I mean that only the top fibers are barely dis-colored.

After a class action law suit Sealy defined "Unreasonably Unsanitary" as having stains so bad that they would pose a health risk for anyone inspecting the mattress.

I would be willing to have this mattress examined by a forensic team to prove that no liquid has ever touched this mattress.

Let me tell you how sealy determined that their poor quality mattress failed - and it did fail. They do not dispute the premature breakdown of their product. This $2,000 mattress has 2 deep body indentions with a 4 inch ridge separating my wife and myself when we sleep.

Step 1 - go online to report my claim to sealy. They require that I measure the indentions by laying a broom handle across the bed and measure the distance of the gap where the bed sags below the broom stick. Done. Submit the web claim.

2. Call sealy the following day to confirm they received my claim. Nope. They experienced "website difficulties."

3. They emailed me a claim form and asked me to email my claim back to them. In the instructions that they emailed, it clearly states that they do not accept email claims.

4. Repeat measuring body indentions, taking photos, and preparing all documentation, including original receipt, which I have.

5. Submit claim. Via email.

6. Call and complain that their website claim system is down, that they verbally requested an email claim, and the instructions emailed to me clearly state that email claims are not accepted.

7. Sealy assures me verbally that they will honor the email claim process, and will respond.

8. 2 weeks later, Sealy responds and tells me they must send an inspector to my house. But they have an 8 hour window and cannot offer a specific appointment time. I work full time, so this is a problem. I get them to commit to a 4 hour window after 12pm.

9. On inspection day, the inspector shows up at 10 am. I am not home. The agreement was noon or later. Fail by Sealy. I am outraged. I call customer service to complain. They apologize and offer to send a different inspector who will be instructed to call 1 day in advance of the agreed upon inspection day to narrow down the time to be at my house. This was the only process sealy followed through on. And it was a non-Sealy inspector. So technically Sealy had no part in this success. The bed was inspected by an independent inspector.

10. I was with the inspector at all times and had a pleasant conversation - we talked about life and beds. He made no comments about an "unreasonably unsanitary condition". He took many many many pictures. The bed is clearly multiple inches deep with body depressions. The ridge in the center of the bed is inches taller than the normal side of the bed. This is a no brainer, common sense, manufacturer defect on a $2,000 pillow top bed.

11. The independent inspector said to wait two weeks for a response from sealy but "don't hold your breath".

12. I received a letter from Sealy. They proceeded to tell me, and I quote:

"Sealy takes great pride in the quality of our products, and appreciate hearing from consumers who are experiencing an issue of any nature.

We have carefully reviewed all of the documents and have made a determination from the information provided. The soiled areas indicated on the inspection report would contribute to premature breakdown of your mattress. When liquids of any kind are absorbed into your mattress, it causes the materials inside to prematurely breakdown and compress. The warranty card that came attached to your sleep set clearly states, "Any product found to be in an Unreasonably Unsanitary Condition, Is Not Covered under this warranty."

For this reason we cannot offer you an exchange on your sleep set. Please contact our office toll free at 1-800-697-3259 if we can be of assistance in the future. "

End of letter.

13. At no time did sealy test for liquid damage. At no time did sealy check for absorbed liquid. At no time did anyone determine while inspecting the bed, and in the presence of the bed, that it was "Unreasonably Unsanitary". I asked the inspector. He said it was fine. The inspector said this!!!!!!

14. Remember, this bed has been covered by a waterproof mattress protector since the day I got it.

15. Sealy dos not stand by their faulty product and you should not do business with them.

I looked up other cases and even found a class action lawsuit against Sealy for the same exact thing at

http://www.furnituretoday.com/article/440491-consumer-sues-sealy-after-rejected-warranty-claim%5D.

Do not buy SEALY PRODUCTS, or Stearns & Foster, or Optimum.

Sealy does not stand by their warranty.

Sealy does not care about the consumer with a legitimate claim.

I will tell everyone I know about this corporate abuse and consumer warranty fraud.

Save your money and time, avoid Sealy at all costs.

I am in the market for a new bed, I'm out $2,000, and I have defective product that is still under warranty that Sealy rejects by falsely claiming a legal technical term excuses their blatant customer abuse.

I would be happy to provide all documentation to anyone who needs proof.

I am a college educated business owner and am appalled at the dishonest business practice of this company.

This is the reason American made products get a bad wrap. They make sealy in Brenham, Texas. I am a life long and native Texan. I am ashamed that this company claims Texas ties at all. They do not represent Texas or even American values like honesty, trust, commitment to do the right thing, honor written agreements, stand by your product.

The $2,000 Sealy pillow top bed is crap and so is the company attitude toward honoring their 10 year warranty.

Do not buy Sealy. Tell everyone you know.

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