My dad bought and paid for a part for a table saw they were supposed to order and mail to him in January. He didn't receive the part, he has called numerous times and stopped in the store. He had basically been told there is nothing they can do because the manager or owner is not in.
Dec 3, 2014 we purchased our dream refrigerator from Sears, Columbia, MO. It was large enough to accommodate our huge family and it was beautiful. We took it home and literally had to remove our patio doors to get it in the house. We then had to remove the upper cabinets and reposition them. The work was worth it though.... or so we thought. A few short months later, in April, we came home from work to a dead refrigerator. We called Sears, they did some trouble shooting over the phone and it started working again. The representative went ahead and dispatched a technician just as a precaution. The next week the technician arrived and checked the unit over, found nothing of consequence and left. Skip forward to June 8, 2015.... we again arrive home from work to a dead unit.
My husband called Sears and was told it would be June 23rd before a technician could come fix the unit. I posted a complaint on the Sears facebook page and was able to get the appointment moved up to June 16. I arranged for my mother-in-law to house sit to wait for him. The technician determined that the circuit board was fried and ordered a new one, then left us with a still broken unit. We then had to reschedule for a time after the part was to be delivered... June 26 was the new date for repair. My family was due to be on vacation at that time so I again arranged for my mother-in-law to house sit. The appointment was set between 10am and 2pm. At 2:30 my mother in law informed us that the technician had not arrived. Hubby called sears and was told the technician was running late and it would be after 5:30 before he arrived. At that point, there was a discussion about the common courtesy of communicating such matters with customers. The technician arrived, installed the new circuit board and then determined the fan was not working properly. He ordered a new fan and left our premise...with the unit still not working. We then had to call Sears to reschedule a third appointment. July 14th was our new date.
The technician arrived on the 14th to replace the fan, circuit board and run an update on the unit. After 3.5 hours the unit still did not work and he had to order more parts. He placed the parts on emergency order and said he would be back on the 16th after 2pm to fix the unit. On the 15th, hubby received a call from Sears wanting to reschedule our repair date. My husband was livid. After a lengthy discussion it was determined that the technician would still arrive on the 16th, but the time was changed to between 8am and noon. Husband recorded the name and employee id of the representative and informed him that the technician could not be there until after 2pm because he had training scheduled for the morning of the 16th. The representative assured him the technician would arrive between 8 and 12. We once again arranged for mother in law to house sit. It is now 1:30pm on the 16th, the technician has not arrived, my mother in law has wasted her entire morning, and obviously the unit is still broke. We, a family of 10 with four teens still in the home have now been without refrigeration for 38 days.
Sears has done absolutely nothing to relieve our burden. The MSRP on this unit is $2519.99. We have a very expensive slate colored box in our kitchen that is useless! Sears got their money from us and could care less that our family is inconvenienced. At this point, we would like our money refunded so we can purchase a refrigerator at another establishment. Furthermore, we are disgusted that each representative of Sears states “I understand” when they talk to us. NO, they do not understand! Not a single one of them is willing to go home and unplug their refrigerator to see what it is like to live without one.
Update: The technician arrived at 2:30 on the 16th (as he said he would) only to find the wrong parts had been shipped. Still no refrigeration for our family.
Update: I received a call from Chris at GE on Monday, July 20 stating parts were being shipped overnight and should arrive at my house prior to 10:00 am on Tuesday July 21. A technician was being dispatched to arrive at my home to repair the unit on Wednesday July 22 at 7:15 am. We were asked to call Tuesday evening to confirm parts had arrived. Some, but not all, parts did arrive… the wrong parts. Still no refrigeration for our family. 44 days and counting.
Update: Chris from Sears has called again today, Wednesday July 22, to inform me that she has been trying to contact GE to reorder part and has been unsuccessful. She also informed me that Sears will not replace the unit because it is “outside their return policy time frame”.
A few months back my dishwasher broke down. I called sears and spoke with a customer representative. After a discussion about what needed fixing etc....He offered me a package deal. For $240.83 not only could I get my dishwasher repaired, but the rest of my house hold appliances; my refrigerator, my stove and my washer and dryer, would be covered for 1 years.
I thought this sounded too good to be true so I asked him if this meant that I would pay nothing for repairs on any of my appliances even thought some of them were not purchased from Sears. He made it clear that was precisely the deal.
Of course I purchased it.
Today, my dryer broke down. I called Sears. The Customer Representative agreed that I had indeed paid $240.83 for a repair plan but that it only covered my dishwasher. I was livid, however, I maintained my cool and asked to speak to a Supervisor about this. She told me she would transfer my call to a Supervisor.
I waited for approximately 10 minutes and then.....disconnected.
This is the second time I have had trouble getting a repair for my riding lawn mower. It take over two weeks to get a repairman to repair my lawn mower. This time I was told that the repairman carried part to repair lawn mower. The repairman is ordering the parts. I call sear repair to find out when they would be back. Casandra stated that the parts were orderd and they come to home in 3 to 5 days. I told I could order a part from Amazon it would get here next day.
Now I have to call back again to find out when the repairman will be able to come back.
Do not buy a Sears product due fact it takes over two weeks to get a repairman then another two weeks for repairman to come back.
Casandra said her manager was on conference call unable to come the phone. Did not try to see when repairman could come back.
I purchased a DieHard Gold battery for my Escalade in winter 2014. When the summer 2015 rolled around, I started driving my convertible on nice days and letting my Escalade rest. After the third time of having to call AAA to have the battery jump-started, I took it back to Sears and explained my problem. The associate manager of Sears Auto Center in Crabtree Mall in Raleigh NC told me the following: "It is NORMAL for a Sears DieHard battery to require a jump-start after sitting 3 or 4 days. They are designed that way. It even says that on the back of the receipt." I have tried to contact Sears' main office and talk to anyone about this issue, but I get the "Not my department" response with each new call I make. I am a mechanic and have never heard such unadulterated drivel as that, and I told the manager that. He suggested I buy a trickle charger.
My previous battery was a Nationwide, and I never had problems with it, even after sitting for up to 2 months at a time.
Guess what my next battery will be... or better yet, what my next battery will NEVER be!
My year old refrigerator stopped cooling and was supposed to be covered by Sears' highest level of warranty. I was told that i would have to wait over a week for repair. The repair was made and the fridge stopped working the same night. Sears, after at least thrity minutes on each call due to a terrible automated system, said they couldn't come out again for another week. When I scheduled this repair I specifically gave them my cell number to call me before they arrived so I could have the house opened up. I called again that day to make sure they would call the cell and again after they had missed the repair window. I never got a call and a repair was never made. I called that night to complain. The representative who ansered said they would call me back, no call was made. I called the next day and spent an hour and forty minutes being switched around to different department including the "escalation department." I was never allowed to talk to a manager, and they said the earliest I could schedule a repair was a week and a half away. This means for over a month I will have no refrigerator. They have made no attempts to rectify the situation. As far as I'm concerned this is not a reasonable repair window and my warranty is a total waste of money!
Sears in Burnsville MN will not exchange hand tools as per warranty. Unless you go in store on sunday after church with your wife pushing a baby. Then you get service imeadietly. But the guy dressed in work clothes gets no exchange on any hand tool. (Not electric tools) My own experience was the cashier man and the guy in a suit just starred at me shaking there heads. Then the parts order dept claims they can not get parts for older craftsman lawn mowers and riders. How stupid is that. Sears sucks.
Almost three weeks ago I purchased and paid for a furniture set to be delivered and assembled. Tonight--the night before delivery they email me with a totally different time. I had to wait 55 minutes on hold to speak to someone and she refused to explain why they changed it. They seriously offered me a 10% off coupon!!!! I went to a lot of trouble to make arrangements for tomorrow, and now I had to make new ones for Wednesday. Their customer service is unprofessional and I would highly encourage people not to shop there and especially not to use their delivery service. Ugh!!!
I have a window A/C unit that was purchased in 2012 along with the extended service warranty. This past weekend the A/C unit stopped working so I called on Monday 5/18/15 to get someone to look at it. They told me someone would be there that day to look at it between the hours of 8:00 am and 5:00 pm. At 4:00 pm no one had been here or called so I called the warranty number to see if someone was still going to come. I was told no that the appointment had to be changed. No one called me to tell me and I took the day off from work because they said someone had to be here. The next soonest appointment wasn't until May 30th. Really? That is too long to wait. Explained that I have health problems that I need my air to be working...also that I took off work and can not do that again.. can't afford to. They told me that was the soonest they could have anyone here... that is totally unacceptable and asked to speak to a supervisor. He came on the phone and told me I could call a number to get a rental...so I called this number and was told I have to find my own rental place, pick up and install my own rental A/C unit, keep my receipts and they would reimburse me my costs. I explained that I don't know of anyplace that rents window A/C units and if I did I certainly am unable to install it myself. She then told me they could allow me $50.00 for a fan... I have fans... they don't help when the humidity is 90% and you can't breathe. There was nothing more she could do. So I called the service dept. back and they again told me that there is nothing they can do that the 30th was the soonest they could be here.
I called a local repair man who came out today to look at it. It can not be fixed, the compressor isn't working and it is leaking oil all over the ground. It would cost less to replace it than it would be to fix it. I called the warranty dept. again , this time to tell them that the air can not be fixed that I was told it had to be replaced... trying to explain that I can not go without air.. I live alone and have no one to help me, have breathing problems and that is why I bought the extended warranty to avoid this problem to begin with.. still can not have anyone here before May 30th.. I have to go almost two weeks without air.. I have already missed two days of work trying to get this resolved with no results. I am so upset at this point... I will never buy another thing from sears ever... I don't recommend anyone else to buy from them either and the extended warranty... what a joke that is. I called Chicago today to see if anything could be done to get my air conditioner repaired sooner than two weeks, specially siince I have health issues. The man told me no, that they have already moved me up one day and no one was available today to talk to. I tried to explain to him about my sistuation and my health issues and concerns and was told I was given several options and if that wouldn't work I could take my business elsewhere.
I ordered a front load dryer from Sears.com and talked to my local sears store who said he would match the internet price. I cancelled the order on May 4 which was for $800. I still have not received a refund for the $800 as of today May 19. When I first cancelled the order it was 7 to 10 business days for the refund. Called again and now they are telling me 10 to 14 business days for the refund. This to me is unacceptable. There is no way it should take this long to refund a cancelled order. The longest at any other store is 3 business days. I will never again shop at Sears because of this. Also when you call customer service they do nothing to help you. They just keep changing how many days it takes to get the refund.
Today I recieved a note back from Sears.com customer service stating the same thing that my 30% appliance sale discount will no apply to my warranty replacement item. I will have to pay $500 to cover their warranty issue.
WHAT CROOKS!!!! NO WONDER SEARS IS GOING OUT OF BUSINESS. THEY JUST QUIETLY SHUT TWO STORES IN CHARLOTTE NC.
Sears in Prescott, AZ and their corp. office are liars, unprofessional, rude, disgusting people.. Their unconditional money back guarantee is a joke. Which use to be printed on the receipt!
They don't honor the money back guarantee, They do not honor the replacement when the product can't be fixed. When their employee was at fault for damaging my rerigerator. Nor do they care
Sears and their employees are out to rip the consumer off on every sale. You will never get your money back or the item replaced.
Sears dropped my refrigerator off the truck and damaged the seal. I called Sears and wanted the refrigerator taken back that day and Sears refused. I tried for two years to get them to refund my money or replace the refrigerator. The nasty employees at Sears told me I have to use the warranty and get it fixed.
Sears charged me $143.00 to put some kind of glue on the little plastic seal around the light. Talk about being ripped off!
The tech. from Sears wrote on the last service call paper; that the refrigerator can not be fixed and still Sears refused to do anything!
I took Sears to court and Sears and their lawyers jerked me around for another seven years. Now I am out $8,500.00, for loss of food, for legal fees, cort costs. For a $750.00 dollar refrigerator.
Az justice court dismissed my case after seven years of jerking me around. Sears to this day has never paid me back for the refrigerator, or my losses or legal fees , because there is no justice in AZ.
It must be nice to rip the consumers off and get away with it because they are good old boys and can do what they want and the justice court protects the crooked businesses.
Their were 21 cases against sears and no one collected a dime because of the so called CEO of Sears; their empolyees and the disgusting justice in AZ. who protects the good old boys in Yavapai County.
I would appreciate if you will boy cot sears. I have a five inch folder of how Sears got away with being dishonest and not taking care of the problem that their employee caused.
Check out the reviews on Sears
I would appreciate if all who read this would boy cot Sears.
Shop where you get service and honesty and they back up what they sell.
Ordered a quilt set from Sears.com on March 24th 2015, was told that I would receieve it by April 1st 2015. It never showed up. Then on April 7th 2015, I receievd a email stating that they got my order, and that it was being processed, and got a tracking number that didn't work. Then on the same day, later on that day. I recieve another email stating that I requested a return, and that I would be receiving my money back. I NEVER requested any return. It also had a 1-800 mumber that I called, and they told me that I did request a return, and they put me on hold for at least 10 minutes while they said that they were checking on it. It doesn't take that long to do that. Then they finally come back and state that it was cancelled, and returned and that I will get my money back, so I told them that they scamed the wrong person, and that they had 90 days to return to me my money, and that if they didn't ,then they would be hearing from me again. So now I am filling this report with you, and the BBB. I will keep you all posted , and let you lnow IF I get my money back.
I bought a new roof from Sears Home improvement in Sept. 2014 for $12,000 and in 4 months it leaked. Plus they screwed up on my financing and when you try to contact customer service or management you just get a run around. If your are smart do not use Sears for any thing they are a rip off.
July 2013, I purchased an Electric Built-In Oven, model 790-4876-3901. It replaced a Hotpoint, 33 years old, one heating element at age 25, no working problem when replaced. On March 21, 2015, about the 20 th time I used it; I had finished baking a dish and turned the oven off. About five minutes later, I am sitting at the table eating with guest when there is a loud explosion. Looking around, I see that the oven's door glass is shattered in small pieces.
I called Sears, nothing they can do except repair it at my expense because my warranty is off and I do not have an extended warranty (warranty for junk which is not expected to live long). Perhaps, the manufacturer will help me. They gave me a number for Frigidaire. They said they are not the manufacturer; but, Frigidaire knew the date I purchased the item. According to them, Electrolux is the manufacturer. After being passed to 3 people and wearing me down by requesting the same information three times, ...there is nothing they can do. Call Sears.
I want the glass replaced immediately and whatever else needs to be done to insure that the next explosion does not cut me or anyone else in the house. I cannot believe the attitude is so casual about the possible harmful damage that may impair the lives of many. This is going to be GLASS WARFARE. I am not responsible to replace explosive glass (many complaints about the same issue on the internet) in an item within 2 years that I paid over $1500 for.
I was asked repeatedly if I have an extended warranty as if it is my fault that I did not spend more money to extend the warranty on a their poor quality of work. For what? Of course to extend my financial nightmare.
Beware of buying from Sears.com website Market Place Vendors. It cost me many hours of frustration and $305.00 to return 3 dining room chairs that cost $659.97 total. Dealing with Metro furniture which I discovered (after purchasing) has an F rating with the BBB was very aggravating. Sears was no help dealing with these clowns. Result; I paid the $305.00 to Metro and permanently canceled my Sears account.
I experienced a problem with Sears that I never would have expected.
After being treated like trash and deciding I don’t want to do business with your company, I was left to decide between the following;
Keep my home warranty active and let you install a part in my oven 23 days after this fiasco began, 15 days after the part arrived at my home. After the treatment I have received from your firm, I don’t want anything to do with you anymore much less keeping the warranty. And that assumes that you even keep the appointment which you don’t have a very good track record of.
Let you come and install the part and pay cash. Only you wouldn’t tell me how much I had to pay for the repaired part. That wasn’t a smart choice because I had no idea how much it would cost me.
Let your repairman come and pick up the part. But it is my part, it came out of my oven. If you pick it up I will have to but a new oven.
Pay for the repair and have some other company install it. Again, I had no idea how much you were going to charge me to fix the part that came out of my oven. Also not a smart choice.
I once looked to your company as an upright, honest, consumer friendly organization but, with what I have endured over the past 3 weeks I have to come to the point that I do not believe I will ever have any business dealings with Sears again. As someone that owns a side business that buys tools and equipment regularly, it looks like that will not be done with Sears anymore.
It all started with a broken oven in the home that I purchased two years ago. After calling local repair companies and parts stores, the only solution I found for this Kenmore oven was that Sears could remove and repair the part that had malfunctioned. I was presented with the Sears Home Warranty program which would cover all of the appliances in my home and told that if I signed up for this program at a cost of $39.95 per month, the oven would be covered up to $500 in repair costs, with a $60.00 deductible. Again, having grown up with Sears being “The Family Store” a brand you could trust, I thought yes, this would be a good move.
Two days later, on January 7th 2015 a repairman came as scheduled, removed the defective part, and set a return appointment for the 21st of January. That seemed like a long time but I rationalized that it was logical since the part had to be repaired and sent back.
On the 13th of January we received the part. On January 20th I received a call from Sears reminding me of the appointment on the 21st and saying that the technician would be calling before he arrived for the appointment which would take place between 8:00 am and 12:00 noon. I took a half day off and waited, and waited. At 12:30 I called the repair line. The young lady that took the call placed me on a brief hold and when she came back informed me that the technician had called in sick.
I would be willing to bet that he called in before the beginning of his shift, and someone could have called me to let me know he would be there that day. This one act of common sense customer service would have saved, or at least limited the aggravation that was to follow.
I said, “What? He called in sick, and I didn’t get a phone call?” She responded with, “I can reschedule the appointment”. No apology, just a monotone voice that she can reschedule the appointment. I earn $42.00 per hour. I took half a day off.
I asked to be transferred to a supervisor. The supervisor that first took the call didn’t apologize either, she just put me hold saying she would check the appointment schedule. She dropped my call. I called back and asked for a supervisor again. This one did say she was sorry, and put me on hold to check with dispatch. When she came back on the line she informed me that the soonest they could reschedule was January 30th! Another 10 days away!
I told her that was unacceptable. I told her that good customer service under the circumstances would be for the repair company to call another customer and reschedule, in advance so as not to cause them a great upset, and go and install Mr. Hook’s part since we dropped the ball on him or at the very least pay a technician overtime to come after normal hours. She said that she could not do anything like that and that the 30th is the best she could do.
I told her I had a better Idea. How about cancelling my home warranty and refunding my money so I could get a local appliance repair person to come out and put it in for me. She said she would transfer me to the warranty department so they could do that.
Once transferred the person I spoke to said they were sorry about the trouble and asked me if I could hold for a minute. I agreed to and when she came back she said she had spoken to a supervisor and that they could put me on a 24 to 48 hour call so that someone would be at my house in the next two days to install the part. That was acceptable to me and I agreed and they left everything as it was. That was Wednesday the 21st at around 12:50 pm.
By 4:30 pm on Friday the 23rd I had again heard nothing, so I called, yet again. No one could give me any explanation as to why I was told 24 to 48 hours and nothing happened, I was only told the 30th was only a week away. So I was flat lied to by the person that told me 24 to 48 hours! I again told the agent, no, I wanted my warranty cancelled and I would find someone to install the part. Most appliance companies around here offer same or next day service if they can get the part. I was told someone would call me within 24 hours to cancel the warranty.
By Monday at 4:30 pm I had again heard nothing from Sears. I called and was told they still see the appointment for Friday the 30th. I asked again from a supervisor and was told after an extended period of Music on hold with the representative that she could email the supervisor and I would get a call back by 7:00 pm. This was the 4th promise of a call that never came.
On, the 27th of January, I was on the phone another 5 hours with various departments including being given the number to Corporate and told to call and ask for the legal department (where I left a message). That day was so crazy I even had one of your supervisors (Joseph, Badge # 816473) first offer me a $50 gift card and then told me he was going to have to disconnect the call after I told him the call was being recorded. He also told me there was no one higher than him I could talk to.
Again, I was left with this position;
I either have to let your repair man come out and install the part, or give the part back. Oh, but wait, that is my part, it came out of my oven. Yes, but we fixed it. Well then charge me for the repair, how much will it be? We will charge you but we don’t know how much.
I ask you how you can possibly do business like this. The Sears I trusted has become a den of thieves! How can I make an informed decision about whether to deal with being bent over a barrel in this gotcha game or pay for the repair and cut my losses and run, when I don’t know what the loss is going to be?
Your company has cost me big, in lost wages, in aggravation, in raised blood pressure. You hide behind a series of telephone transfers, low level phone personnel, some of which call themselves supervisors but have no authority, and blind email addresses. Even your operators at Corporate in Chicago are rude and transfer disgruntled customers back into the mindless telephone call centers, and you dare call them “Customer Care Centers”! You have become a disease and the symptoms all smack of FRAUD!
I must state that it was not so much the fact that I may have to wait the time to have the part installed as it was the attitudes of, the treatment I received from, and the stonewalling by every single employee of Sears that brought me to this. If even one of your employees would have tried to do the right thing it might have turned this whole situation around. And the fact that I was promised calls back on four separate occasions, and lied to about the 24 to 48 hour repair pushed me farther that you can imagine.
I have left you my contact information several times to see if anyone with more than a minimum wage position will have the decency to contact me (which has not happened yet), so let this letter and all of the copies going online (social media and consumer complaint websites) serve as my penultimate attempt at customer satisfaction.
I just found this site or i would have been on here months ago.i purchased a refridgerator in july.free install and delivery.after two attempts by sears employees to hook up unit i had to contact a plumber.this ws told to me by the last sears employee {who does this all day} .i had water leaking from my light fixtures in lower level with sears attempts.i call d the plumber.he laughed and told me anyone could have hooke up the unit with a piece of teflon tape.i paid 142.00$ for a piece of tape.i contacted sears three times and they never responded.i went to the store and all they said that should not have happened....way to go sears.......buyers beware...i admitt there was a language problem,but thats on sears..i speak english....
4 years ago I bought a new boiler with installation from Sears for $15,000. It has already broken down twice. The latest incident occurred during the day on Thursday. I was down in NY for business, and my wife returned from work to find the house down to 47 degrees. We live in Massachusetts where we have been having daily temperatures in the single digits.
When I purchased the boiler, at the same time I also purchased a 7 year service warranty which covered all service, parts, and labor. Because I was out of town, my wife called Sears service around 6PM Thursday and was told they would send someone out in 24 to 48 hours. She explained that we had no heat and hot water (the boiler also heats the hot water heater) and the house was already down to 47 degrees. The Sears customer (dis)service rep replied in a snotty tone that wasn't their problem.
I returned home on Friday, and first thing on Saturday morning I called Sears to find out what time the service tech would be coming that day, as the 48 hours would be up in 9 hours. I was told their independent service contractor doesn't do calls on weekends, and wouldn't be at my home until Monday. I told them we were told 24 to 48 hours on Thursday so they needed to get someone out to my home that day before the pipes froze. They told me there was nothing they could do, that the 24 to 48 hours didn't include weekend days (again, totally absurd and the first time we were told this - apparently your products from Sears can only break down during normal business hours on weekdays only). I told them this was completely ridiculous, that I spent all of this money on the new boiler and service warranty so that I wouldn't be in this position, and I was told too bad, the best they could do was have someone come out on Monday. I asked if they were going to reimburse me for a hotel room for the next two nights and they transferred me to another department so they could discuss what concessions they could offer.
I explained everything to this next person and she told me that I was talking to the wrong department. After being bounced around to 4 different departments and being told again that I was talking to the wrong department I told the person that I have spent the past hour explaining my situation and everyone keeps telling me that I'm speaking to the wrong department. I asked him to please transfer me to a manager because I was tired of getting jerked around. I was then transferred into someone's VOICEMAIL which is completely pathetic after the ordeal that they had put me through. This was 10AM Saturday morning. I left my information, and it is now 4:25 on Sunday afternoon and this so called "manager" still hasn't returned my call.
My house is now 38 degrees, and there has been no heat or hot water for 72 hours. The biggest waste of $15,000 that I have ever spent. I would've been better off going to the bank and getting 15,000 one dollar bills. I would have had more reliable heat by burning those bills than buying this hunk of junk from Sears. Is it any wonder why Sears is in deep financial trouble? I had previously bought my refrigerator, range, washer, and dryer all from Sears before this boiler purchase. After this fiasco, I will never give Sears, Kmart, Land End, etc another dime of my hard earned money.
Mike Diaz moved Philadelphia area!! New Jersey - be aware. Please check the link below - his photo is the number one on the photo collage. The article said " Charged with threats or extortion, public assistance fraud and three counts of petty theft.".
I purchased a dishwasher thorough Sears, using my Sears Credit Card, in Novmeber. It was due to be delivered on 12-2-14, then again 12-8-14. Never delivered and they cannot locate the order. I have spent nearly 20 hours on various Sears telephone numbers trying to locate my purchase. Today is the 9th and still no news on when it will be delivered. They tell me that it is no being delliverd to a different state.
I strongly suggest that you stay away from any and all online Sears purchases, as they do not have the internal work-flow processes in place to handle such an order.
Complain against online order placement on Sears Website.
I had purchased a range for my kitchen from Sears recently, since the company was on my mind at the moment, I went perusing through their website. They had a special on wiper blades going on, so, I placed an order online for four sets (Order # 718210238). I confirmed the order. Sears sent me an email confirming the receipt of the order and shortly thereafter another email confirming that the order was ready for pick up. The pick up email included instructions of how to use the online pick up kiosk at their store. First thing that went wrong (albeit small still annoying) was that after I tried to find my order using their online kiosk nothing would come up, after I finally got a real human being to come out and talk to me they explained that all car care items, no matter how small, had to be picked up from the car care center. Nothing about that on the pick up email though.
So, I went to the car care center, there I was told that fisrt, the item was out of stock because it was on special and it went out fast (that should not matter, I placed the order online and it was confirmed for pick up, so, the item should have been put aside waiting for my retrieval). The item was not put aside because the order was received at the car care center but never initialized. They were wondering if I had really received a pick up email, I sure had, and still had it on my phone to show to them. It did not matter, the item is not available so he (I have to say, very nicely asked me if I wanted him to call and get my money refunded). Yes, I did want him to, but regardless of who got my money back that goes without saying, of course I am going to get my money back.
What I am not going to get is my item, bought on special, promised to me by their order system to be ready and waiting for me, and I am not going to get my trip or time back. Why would anyone ever bother to purchase something online with them, waste precious days when the item could have been bought at another online store, just to go to pick up your purchase and find out that you had been lied to? This is not how online ordering works, this is not how customer service works, and this is not how you keep your current customers.
If Sears is trying to make inroads on the online shopping community as it seems that they are based on their seemingly pretty fancy and useful (as long as it is not a car item) online pick up kiosks, this is definitely the wrong way to go about it.
I purchased several sets of candle holders for $16.oo per set. Sears then cancelled the order claiming they were out of stock. I went on-line to find out if they would be restocking soon or if they were available locally for pick-up and what I found was they were NOT out of stock AND they had increased the price drastically. They went from 16.oo per set to 25.00 per set. When I called customer service, I was told I could reorder them now that they are in stock. REALLY?? They restocked within a matter of a day AND the price jumped that much? I really don't think so and I think they should have honored the original price I originally ordered them for. So frustrating and disappointing.
I ordered a refrigerator on August 1 with a delivery date of the 2nd. I get a call on the 2nd saying it will be delayed until the 5th because of a bad water hose. On the 5th nothing showed up, so I called the delivery company and they said the oder had been canceled and I would have to call the store to see why. They gave me a number that had been disconnected. A call to the San Diego store and they had no record of any purchases by me. Apparently their stores are not connect to a common database. All I had was a store number 9405 on the reciept and they did not know what store that was. Well I called the Oceanside store and they were able to get me in touch with the Carmel Mountain store where I had bought it online. They put me on hold for 30 minutes before they actually located the refrigerator. So then I find out that they can't deliver it until the 9th because the delivery guys have 3 days off. Well the 9th arrives and late in the after noon the truck shows up. As they guy is getting ready to unload it he looks at it and says you know the water line is broken? In other words nothing had been done in 9 days to the refrigerator. So I sent it back. Now here is where the real problems start. One the refrigerator should have never been for sale because they don't replace water lines in the outlet store. Two I should have been informed of this on the 2nd. So I was told to call the main help line to get the order canceled. The lady was very helpful and told me the order was canceled and would I like her to help me find another one like the one I sent back. I was impressed and said sure why not. Well she located on and it was a little more expensive but since prices keep going up in these stores I decided to get it. She said I would get a lot of emails about the order and the cancellation of the first one. OK first email, the refrigerator is not in stock. So I call up the help line again to make sure the order didn't go though. I was assured it hadn't. Yeah right. When I tried to order another one, my credit card was refused. Why you ask? Well it seams even though it hadn't gone through they put a preauthorization hold on my account at the Credit Union. So another call to the help desk where I find out they cannot do anything for 48 hours. Now I find out why it wasn't in stock. It wasn't in stock because it was the same refigerator I had originally bought that had for some reason showed up back in the inverntory and I had sent back. So it was sitting there waiting for someone else to get screwed. Now even it I actually wanted to buy one from them I can't because they have my bank account on hold and haven't returned the money from the first purchase of the same refrigerator. Oh yeah this last call was when I found out the nice Lady that helped me buy another bargain refrigerator actually hadn't canceled the first purchase because the phone was buzy at the store that sold it to me. Now I am retired from over 40 years in the IT industry dealing with large scale mainframes and if anyone on my staff told me a story like this heads would roll. This is stone age computing.
I being a Sears customers for the last 45 years when Sears had a good name and gave good service to their customers. I was told by many of my friends and family not to go with Sears when I was going to do some home improvement to my home. I now know what my love one we're trying to tell me that Sears is not a reliable company. My nightmare started on March 1, 2014 when I had a sale person from Sears come to my home, K.C. Deminds who show me the material he was going to use for the remodeling of my bathroom and kitchen. Since that day I have to be on the phone with Sears every week or sometime 3 time a week calling the supervisor, Gregg Graham complaining that the material are not the one that K.C. Promise me or show me. My son and daughter who were present when K.C. was trying to make me sign the contract with Sears. He is a good talker but nothing that he is writing in the computer is the things he was showing you.
I have not receive a writing contract from K.C. I told him I did not have a computer that I needed to see things in writing. Gregg Graham and David Price are the two people in charge of Area production and contractor. I reported to them the the issues that I was having and I am still struggling with Sears and their unqualified employees.
Now I am dealing with the general manager of sale Mike Lambert who has not being anything but the worst person to deal with. He has done nothing to help with my situation. I call Citibank and put a dispute on my account. The bathrooms are not complete, the kitchen was left with damage cabinet with a countertop that is not what I requested. I was promise granite, he show me granite, I held the granite in my hands also my son and daughter held the granite. I have try for Sear just finish the bathrooms and to take their damage cabinets and countertop out of my house so I could get someone reputable to finish my kitchen so I could go on with my life. I will not remove the dispute from Citibank until Sears completes my bathrooms. I will not complete my kitchen with these incompetent people. Sears is a company that needs to be close down we have to many complaint on Sears.
I purchased a sears kenmore elite refrigerator in July 2010 i had to call a repairman to check the refrigerator about 3 weeks ago the serviceman determined that the compressor was bad after arguing with sears over the warranty which states the sealed system has a 5 year warranty per the owners manual the part was order after waiting 6 days for the part and the serviceman to return to my area it was determined that the condenser was also bad another. 4 days waiting for the part and the serviceman to return and now I am told that the first compressor that was sent is also bad Sears refuses to do anything on the warranty stating that I should contact the manufacture the door states it's a Kenmore but I continue to get a bad rap from sears
Beware of bait and switch on internet advertising from Sears. I will paste the conversation below. They offered one miter saw at a ridiculously low price compared to all the others on their site. It took over and hour to discover they didn't have one? In this age of electronics, I know good and well they have a live picture of all store inventories. I worked for a tire retail chain, and we were able to see all other store inventories for sales purposes.
Please wait for a Sears Tool Crew member to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.
Thank you for contacting the Sears Tool Crew! My name is Kathleen Rose R and it's my pleasure to help you today.
Kathleen Rose R: Hello Anthony! How can I help you with your online shopping for tools?
Kathleen Rose R: I would like to remind you that in order to avoid chat disconnection, kindly view sites other than sears.com and kmart.com on a different window.
Anthony: Yes
Anthony: I ordered a miter saw for in store pickup at 59.99.
Anthony: Over an hour later, I was informed that it was no longer available.
Kathleen Rose R: I appreciate you contacting us regarding this concern.
Kathleen Rose R: I am sorry to hear that your order was not fulfilled.
Kathleen Rose R: The inventory showing on the website is updated every 24 hours and is pulled directly from the stores' Retail Inventory Management System.
Anthony: I feel they should have offered an alternative at the same price.
Kathleen Rose R: We are unable to update store inventory for the website. Only the store is able to perform this task.
Kathleen Rose R: Your feedback is important to us. I will make sure to forward this over to our management.
Anthony: Seems like a bait and switch to me, I'm not a happy individual.
Kathleen Rose R: I understand your concern Anthony.
Kathleen Rose R: Your feedback is important to us. I will make sure to forward this over to our management.
Kathleen Rose R: Might there be anything else that I can further assist you with today?
Anthony: This is the first time I have shopped at Sears in a long time. Looks like I will be going elsewhere for my purchase.
Kathleen Rose R: I am really sorry. This is not the experience we want our customers to have.
Kathleen Rose R: May I help you in any other way today?
Anthony: Yes, offer a subsitute at the same price.
Kathleen Rose R: I apologize but the miter saw was on sale and we do not have any comparable model that has the same price.
Anthony: How convenient, YOU just lost a customer!
Kathleen Rose R: I realize that your experience can impact your desire to do business with our company. As I have mentioned, I will forward your feedback to our management. Aside from this, might there be anything else that I can further assist you with today?
Kathleen Rose R: For future reference, you can check your orders through the "Customer Service" link on top of the websites sears.com and kmart.com for order-related inquiries.
Kathleen Rose R: Thank you for allowing me to assist you today! If you have further inquiries, you can call us at 1-800-697-3277 or chat with us, whichever is more convenient. Thank you for choosing Sears where we value your business. Goodbye for now. Have a blessed evening ahead!
Thank you for chatting with us.
First she says that they pull the inventory directly from the inventory management system, then she says she can't update the stores inventory for the website, only the store can do it?
Used to be that CSR's were empowered to do whatever was needed for customer retention, now it seems that they just forward all their problems to some fictitious management who doesn't care.
Thanks for reading my rant, just fed up with corporate America.
I purchased a refrig. from sears outlet in newark,de. in feb.2014. Upon delivery they droped it on my porch. I called the store and was advised by the mgr. to accept delivery and they would repair the damages. 5 months later and several wrong doors being delivered to my house I finally recieved to right doors,I thought. I again called the store to have a tech repair the damages. 1 month later the tech arrived and after working on it for appx. 2 hours he informed me the doors were still the wrong doors. I again called the store and was told to pick out another refrig. I recently totally remodeled my entire kitchen and wanted the refrig. to match all the other appliances. And after researching I found only the Fridgeadaire thay I had purchased was the only match as my other appliances were also fridgedaire products. I then requested a full refund of the purchase price. I was told "NO" by the store mgr. I then called sears outlet coustomer service and was told I am not eligable for a refund because the 30 day refund policy period has expired. This 6 month delay was brought upon by Sears outlet and their employees only. I did not damage the refrig. Nors was it my fault it took 6 months to finally get a repairman to fix it. Bottom line Im stuck with a cosmeticlly damaged refrig. only because sears outlets poor customer service department.
I called the Sears Air duct service after we found the coupon on the internet. As usual they came and said it will cost mroe than the advertised prize becuase we have more vents. They went to the basement and checked the coil and said I have mold and tried to upsell. Once they left I decided to get it done from them. So called again. When they came couple of weeks later, they said that they never mentioned that I had mold and i should have sent it for testing. So finally they upsold me the stupid UV lamp which costed me a bundle. They also cleaned my system coil and said I didn't need cleaning my vents as they were not that dirty (which they never mentioned during their first visit). After they left, I saw a puddle on the side of the AC unit. I have the same AC from the time I bought the house (9 years) and never saw a single drop of water. When I called them regarding the puddle, they came following week and said the std dialogue that they never touched the panel and that they are not responsible for it. So I called another HVAC company to get it checked. They came and said that the pipe from the consdenser pan was broken and hence the leak. So they replaced the pipe which costed me $255.00. I called their number (610) 272-0900 (Norristown) branch and made the HVAC guy to mention that it is them who broke the pipe. After couple of days when I called the number again, there was a lady answered the phone and mentioned that same thing that they are not responsible and not going to reimburse any thing. This whole expereience was nothing but bulls***. Please don't get any thing done from them.
Sears is a RIPOFF, do not purchase items online. FALSE ADVERTISING. Here is a link for a NFL display they list on sears.com and kmart.com listed as HOT BUY. Ad says "Riddell 32 Piece NFL Match Up Set with Display Case".
But what they sent me was a set for 3 Year olds and up, and it's listed everywhere else at about 20% less than Sears and it wasn't even close to what I was supposed to get. Some "HOT BUY".
They sent me thi: http://www.babykeepsakesstore.com/aom/img.php?i=51k0EqnDeBL.jpg
I would never have purchased this. It's a young boys toy, I ordered what was supposed to be a gift for a 25 yr old man. Thanks for ruining that too. I called the store at Superstition Springs in Mesa, AZ and the sales associate Lois told me Marilyn the store manager said I can't return it there, I called the online customer service and the associate from somewhere in the Mideast told me they would give me a $5 sales adjustment for inconvenience and they would contact management about false advertising.
Obviously I'm very displeased with this purchase and I highly recommend to everyone you DO NOT PURCHASE from them. This is their 3rd strike within a few years. Basically I did not get what I sold to me so I guess my next step is to call my bank and dispute the charge of $60.54 to my visa card, luckily it's not a Sears credit, that's another nightmare to deal with.
SEARS RIPPED ME OFF AGAIN - Do yourself a favor NEVER APPLY FOR A SEARS CARD - Employee's are spiffed ($3-$4 per sign up) and threatened to lose their jobs for not getting quotas of new credit cards.
I WAS LOOKING FOR A NEW A/C FOR THE HOUSE AND SEEN THAT SEARS HAD THE LEASE TO OWN SAID NO CREDIT CHECK SO I THOUGHT I FILLED OUT THE APP AND SENT IT IN AND YOU GUESSED IT SAID THEY COULDNT APPROVE ME AT THIS TIME WE HAD THE MONEY FOR THE DOWN PAYMENT AND EVERYTHING ELSE THEY REQUIRED TO ME IT SEEMS THEY ARE DOING FALSE ADVERTISMENT JUST TO SEE HOW AMNY FOOLS WILL FILL OUT THE APP JUST SO THEY CAN TELL YOU CANT APROVE YOU AT THIS TIME BY DOING BUISNESS LIKE THIS THEY DESERVE TO GO UNDER I MEAN ALL I WAS LOOKING TO GET WAS A/C.
I ordered two tires from Sears online for store pickup and installation at the Avenues Mall in Jax. On the day of installation I called to verify, the CS rep/technician told me I did not pay for mounting and that would be an additional charge of $15.50 per tire. Told him I did not select mounting, balancing or road hazard protection at checkout because I did not need these services. The only options selected were "Rubber Valve Stem” and "I would like my tires installed by Sears" which were an additional $6.00. All I needed was to have the tires to installed on two rims and I only selected the "I would like my tires installed by Sears” and "Rubber Valve Stem" options and again all the other options weren't needed. Explained clearly that I had two rims on which I wanted the tires installed (tires were for another car). I would take the tires home, mount them and have balancing and alignment done after.
After about five minutes of back and forth I realized I was getting nowhere, so I reordered the tires and took screen shots of every page and step then went over to the store. Showed him there was no additional charge for installation. It was then I realized what his gripe was over, I had selected the option “I would like my tires installed by Sears" and then selected “No, I do not want my tires balanced”, which was the additional $15.50 he wanted to charge as there were no other charges. Sears needs to kill the commission sales model and pay these guys a salary as these guys will not work unless it benefits their pockets. In reality there was no commission for him on the entire job. I bought the tires online (he did not assist) and now he would not put them on my rims unless I got wheel balancing. Really now? Anyway I ended up cancelling the order and went to another major retailer where I bought two tires (online) and they gladly put them on the rims. NEVER again, I’ve always bought my tires at Sears, loved it when they had the rebates via debit cards, but this guy just totally killed it. Like I said, NEVER AGAIN.
I was double charged by sears. My whole order was taken by Hoffman Estates for 290.48. I immediately had 3 pending charges by sears.com in the amounts of 224.92, 26.87, 38.69 these three transactions equal 290.48
I called sears customer service I was told that the pending charges would drop within 3 to 5 business days. I was appalled as I did not have extra money to spear. I called my bank and they release the pending charges because they saw that I was charged twice this was on a Friday. Saturday morning I went to Target to use my card and it was declined. I've been looked at my account only to find out that those 3 pending charges were now posted transaction.
I called Sears customer service and spoke with a case manager once again. I was told by another case manager that there was nothing that she could do. She said that she would forward my keys to the office line department and they would contact me within 24 to 48 hours via email. I waited until Monday morning today to see if I would receive an email and I did not I called Sears again you ask them to release my money.
I spoke with a case manager who told me he could not locate the 3 transactions that went through and that I would need to provide him with an authorization number after 45 minutes on the phone venting and talking with Tom I hung up I called my bank and got through this number to call Sears back only to be hung up on I'm a single mother of 3 this is the money to get me through the rest of the month this is a very serious thing to me and I feel Sears has not taken the initiative to help me whatsoever.
I have been receiving telemarketing calls from Sears at this phone number (877) 285-1889 everyday. I was told that they (Sears) has a new vacation lay away plan. It works like most layaway plans, you give them a deposit and pay a monthly fee toward your vacation. The vacation is choosen from a large data base of hotel packages which are 4 and 5 star accredited.I asked for the plan information to be sent to me and was told they couldn't do that. I said I do not do any business over the phone but if they could give me their web address I would possibly consider it. I was told they can't do this either. They informed me that this is a limited time offer so they don't have the time to do what I asked. When I said again that I don't do business over the phone the sales rep. got snotty and said it's my loss and hung up on me! This is a big Scam!
Thinking about purchasing a treadmill? Go anywhere but Sears and Nordic Track, neither company will stand behind their product. I purchased my New Nordic Track treadmill at Sears in Massena NY on 12/4/2013, after only 4 months, the electronic panel stopped working properly. Only speeds 5 and up work, the up and down controls, incline and fan do not work. Also, the stop button will not work, making it a bit dangerous if using speeds 5 and up.
On 3/13/14, I called both Nordic track and Sears. Nordic track assisted with trouble shooting without success. So they decided I needed a new console and would shp within 7- 10 business days. Then 2 weeks later they emailed me instructions on how to take apart the electronic panel and repair it myself since they no longer have any replacement panels in stock! Here it is 7 weeks later and still no part. I asked Sears for an exchange and was told no, that I would have to continue to wait for the part to arrive.
Even if the part does arrive, how long before it breaks down again?!
Sears should stand behind the product they sell, or force the manufacturer to fix known problems. It is unethical for both companies to contiue to sell these expensive products to consumers.
A sales manager at my local Wal-mart told me if I purchased a treadmill from them, I can exchange within a year. For a fraction of the price I paid at Sears, looks like I should have gone to Wal-mart!
Well I do not know what to say. I have been a customer of Sears for years and after my experience this week I think we will be looking elsewhere for future purchases of appliances.
My husband and I went into the store on Saturday but it was hard shopping for appliances with 2 children so after speaking to a guy there he suggested we get online and find what we liked. He said he could honor any price we could find online. So we did just this.
We went home Saturday night and I searched online for a refrigerator, microwave, and dishwasher. I found three products that would meet our needs but by this point the store was closed and my husband was asleep. So the next morning I showed my husband the prices and he contacted the guy at Sears. My husband left his number but after a few hours we did not recieve a phone call back, so my husband called again. This time he was put on hold for a significant amount of time and no one came to the phone.
So we decided we would just purchase the things online. We were trying to go through the guy we had started with but since we were unable to get in touch with him we thought we would just go ahead and purchase the item online. I went to my cart and clicked proceed to purchase. When I did this the prices of all the items in my cart changed totalling $1000 more!
I called Sears 1800 number and they told me that they could not honor the price. I chatted with someone online who told us they would not honor the price and my husband has continued to call the guy at the Sears near us but we have not gotten a call back.
I know this may not be a typical ripoff but I definately feel ripped off! We were looking at purchasing a Kenmore Elite refrigerator for $1538.99 and the price all the sudden was now $2436.90! The other two items also went up in price, the microwave went from $359.99 to $449.99 and the dishwasher went from $359.99 to $399.99.
We had also had a code for an extra 10% off so we were just so surprised when we went to checkout that the price went up rather than down. If Sears had just fixed this problem when I contacted them online, through their 1800 number, or the guy in our area then I wouldn't be writing this. They did offer to take 5% off the current prices but this is still a difference over $700!
Buyer Beware! Don't waste your time shopping at Sears Online, go somewhere else!
We bought a Nordic Track 7700 from Sears and they said it was the same exact model as Nordic Track sells and that I could buy it from Nordic Track. I know companies change the quality, motor, etc. when selling to lower quality stores (sears does not have quality merchandise for the most part). He assured me that it was the same exact machine as Nordic Track and that I could buy the 7700 directly from them. That was an untruth.
He said that the console would project to the TV screen (I'm short and can't see the console and want to do the google map routes and use the browser and be able to see it). He assured me that the browser and trail maps would all display on the TV screen so I could see them. That was an untruth.
He also told me that the ifit subscription was free with the machine I bought. I tried to pay for it and he said it was included with this machine. That was an untruth.
All of which was false. Nordic Track was very unhelpful and one person was rude and in so many words said it was my problem. If they are going to use Sears as an agent then it's their problem too.
He told me it would be 30mns to 1hour set up and simple. It was difficult, complicated and 4 hours. That was an untruth.
I posted my complaint on Sears and a representative, for the sake of customers reading these posts, asked me to send my contact info so they could help me. I sent it and never heard from them—I pretty much figured it was an empty gesture from everything I've heard about Sears customer service (oxymoron).
After many attempts to talk to the Store Manager we finally got a hold of him and he said we could return it (duh, that's the law) but he wouldn't pick it up for 2 weeks and after that he would give us our money back. My husband asked if he really wanted to lose a customer over a simple product pickup and he was completely unconcerned about it.
I have written many reviews on Sears and Nordic Track today (Nordic Track needs to sell through someone else) but hadn't written one to the Better Business Bureau (BBB) but we are going to do that tonight when my husband gets home.
Well I am nearly 67 yrs old with a limited income. I let a salesman come in to show me how much a bathroom remodel would cost. This appt. was to last approximately one hr. I told him I was not going to spend that much money. After two hrs of him trying to "get the price right" and him pressuring me that I would lose a discount if I didn't sign, I signed. Still not knowing exactly how much I was paying. I know, "wheres my sign? "!!!!! Well now I have a $900.00 toilet!! And I didn't even get to pick it out. This whole experience has litterally made me ill. I even had to do half the work myself! I wish I had never paid the final bill, at least then I would have some rights to sue. This was my first experience with a pushy and manipulative salesman and pray it will be the last. I wish I would have had time to find a website like Ripoff. Maybe this will help the next trustworthy person they encounter.
Sears Reviews
Don't buy from sears
Bought a fridge aug the 18 and it's October 1 and have not received my fridge just phone calls for deliveries that never happen
RIP sears
I will be at your stores to buy your going out of business sales until then I'll never buy anything from sears or kmart
My dad bought and paid for a part for a table saw they were supposed to order and mail to him in January. He didn't receive the part, he has called numerous times and stopped in the store. He had basically been told there is nothing they can do because the manager or owner is not in.
Dec 3, 2014 we purchased our dream refrigerator from Sears, Columbia, MO. It was large enough to accommodate our huge family and it was beautiful. We took it home and literally had to remove our patio doors to get it in the house. We then had to remove the upper cabinets and reposition them. The work was worth it though.... or so we thought. A few short months later, in April, we came home from work to a dead refrigerator. We called Sears, they did some trouble shooting over the phone and it started working again. The representative went ahead and dispatched a technician just as a precaution. The next week the technician arrived and checked the unit over, found nothing of consequence and left. Skip forward to June 8, 2015.... we again arrive home from work to a dead unit.
My husband called Sears and was told it would be June 23rd before a technician could come fix the unit. I posted a complaint on the Sears facebook page and was able to get the appointment moved up to June 16. I arranged for my mother-in-law to house sit to wait for him. The technician determined that the circuit board was fried and ordered a new one, then left us with a still broken unit. We then had to reschedule for a time after the part was to be delivered... June 26 was the new date for repair. My family was due to be on vacation at that time so I again arranged for my mother-in-law to house sit. The appointment was set between 10am and 2pm. At 2:30 my mother in law informed us that the technician had not arrived. Hubby called sears and was told the technician was running late and it would be after 5:30 before he arrived. At that point, there was a discussion about the common courtesy of communicating such matters with customers. The technician arrived, installed the new circuit board and then determined the fan was not working properly. He ordered a new fan and left our premise...with the unit still not working. We then had to call Sears to reschedule a third appointment. July 14th was our new date.
The technician arrived on the 14th to replace the fan, circuit board and run an update on the unit. After 3.5 hours the unit still did not work and he had to order more parts. He placed the parts on emergency order and said he would be back on the 16th after 2pm to fix the unit. On the 15th, hubby received a call from Sears wanting to reschedule our repair date. My husband was livid. After a lengthy discussion it was determined that the technician would still arrive on the 16th, but the time was changed to between 8am and noon. Husband recorded the name and employee id of the representative and informed him that the technician could not be there until after 2pm because he had training scheduled for the morning of the 16th. The representative assured him the technician would arrive between 8 and 12. We once again arranged for mother in law to house sit. It is now 1:30pm on the 16th, the technician has not arrived, my mother in law has wasted her entire morning, and obviously the unit is still broke. We, a family of 10 with four teens still in the home have now been without refrigeration for 38 days.
Sears has done absolutely nothing to relieve our burden. The MSRP on this unit is $2519.99. We have a very expensive slate colored box in our kitchen that is useless! Sears got their money from us and could care less that our family is inconvenienced. At this point, we would like our money refunded so we can purchase a refrigerator at another establishment. Furthermore, we are disgusted that each representative of Sears states “I understand” when they talk to us. NO, they do not understand! Not a single one of them is willing to go home and unplug their refrigerator to see what it is like to live without one.
Update: The technician arrived at 2:30 on the 16th (as he said he would) only to find the wrong parts had been shipped. Still no refrigeration for our family.
Update: I received a call from Chris at GE on Monday, July 20 stating parts were being shipped overnight and should arrive at my house prior to 10:00 am on Tuesday July 21. A technician was being dispatched to arrive at my home to repair the unit on Wednesday July 22 at 7:15 am. We were asked to call Tuesday evening to confirm parts had arrived. Some, but not all, parts did arrive… the wrong parts. Still no refrigeration for our family. 44 days and counting.
Update: Chris from Sears has called again today, Wednesday July 22, to inform me that she has been trying to contact GE to reorder part and has been unsuccessful. She also informed me that Sears will not replace the unit because it is “outside their return policy time frame”.
A few months back my dishwasher broke down. I called sears and spoke with a customer representative. After a discussion about what needed fixing etc....He offered me a package deal. For $240.83 not only could I get my dishwasher repaired, but the rest of my house hold appliances; my refrigerator, my stove and my washer and dryer, would be covered for 1 years.
I thought this sounded too good to be true so I asked him if this meant that I would pay nothing for repairs on any of my appliances even thought some of them were not purchased from Sears. He made it clear that was precisely the deal.
Of course I purchased it.
Today, my dryer broke down. I called Sears. The Customer Representative agreed that I had indeed paid $240.83 for a repair plan but that it only covered my dishwasher. I was livid, however, I maintained my cool and asked to speak to a Supervisor about this. She told me she would transfer my call to a Supervisor.
I waited for approximately 10 minutes and then.....disconnected.
This is the second time I have had trouble getting a repair for my riding lawn mower. It take over two weeks to get a repairman to repair my lawn mower. This time I was told that the repairman carried part to repair lawn mower. The repairman is ordering the parts. I call sear repair to find out when they would be back. Casandra stated that the parts were orderd and they come to home in 3 to 5 days. I told I could order a part from Amazon it would get here next day.
Now I have to call back again to find out when the repairman will be able to come back.
Do not buy a Sears product due fact it takes over two weeks to get a repairman then another two weeks for repairman to come back.
Casandra said her manager was on conference call unable to come the phone. Did not try to see when repairman could come back.
Sears representative refuse to expedite repair.
I purchased a DieHard Gold battery for my Escalade in winter 2014. When the summer 2015 rolled around, I started driving my convertible on nice days and letting my Escalade rest. After the third time of having to call AAA to have the battery jump-started, I took it back to Sears and explained my problem. The associate manager of Sears Auto Center in Crabtree Mall in Raleigh NC told me the following: "It is NORMAL for a Sears DieHard battery to require a jump-start after sitting 3 or 4 days. They are designed that way. It even says that on the back of the receipt." I have tried to contact Sears' main office and talk to anyone about this issue, but I get the "Not my department" response with each new call I make. I am a mechanic and have never heard such unadulterated drivel as that, and I told the manager that. He suggested I buy a trickle charger.
My previous battery was a Nationwide, and I never had problems with it, even after sitting for up to 2 months at a time.
Guess what my next battery will be... or better yet, what my next battery will NEVER be!
My year old refrigerator stopped cooling and was supposed to be covered by Sears' highest level of warranty. I was told that i would have to wait over a week for repair. The repair was made and the fridge stopped working the same night. Sears, after at least thrity minutes on each call due to a terrible automated system, said they couldn't come out again for another week. When I scheduled this repair I specifically gave them my cell number to call me before they arrived so I could have the house opened up. I called again that day to make sure they would call the cell and again after they had missed the repair window. I never got a call and a repair was never made. I called that night to complain. The representative who ansered said they would call me back, no call was made. I called the next day and spent an hour and forty minutes being switched around to different department including the "escalation department." I was never allowed to talk to a manager, and they said the earliest I could schedule a repair was a week and a half away. This means for over a month I will have no refrigerator. They have made no attempts to rectify the situation. As far as I'm concerned this is not a reasonable repair window and my warranty is a total waste of money!
Sears in Burnsville MN will not exchange hand tools as per warranty. Unless you go in store on sunday after church with your wife pushing a baby. Then you get service imeadietly. But the guy dressed in work clothes gets no exchange on any hand tool. (Not electric tools) My own experience was the cashier man and the guy in a suit just starred at me shaking there heads. Then the parts order dept claims they can not get parts for older craftsman lawn mowers and riders. How stupid is that. Sears sucks.
Almost three weeks ago I purchased and paid for a furniture set to be delivered and assembled. Tonight--the night before delivery they email me with a totally different time. I had to wait 55 minutes on hold to speak to someone and she refused to explain why they changed it. They seriously offered me a 10% off coupon!!!! I went to a lot of trouble to make arrangements for tomorrow, and now I had to make new ones for Wednesday. Their customer service is unprofessional and I would highly encourage people not to shop there and especially not to use their delivery service. Ugh!!!
I have a window A/C unit that was purchased in 2012 along with the extended service warranty. This past weekend the A/C unit stopped working so I called on Monday 5/18/15 to get someone to look at it. They told me someone would be there that day to look at it between the hours of 8:00 am and 5:00 pm. At 4:00 pm no one had been here or called so I called the warranty number to see if someone was still going to come. I was told no that the appointment had to be changed. No one called me to tell me and I took the day off from work because they said someone had to be here. The next soonest appointment wasn't until May 30th. Really? That is too long to wait. Explained that I have health problems that I need my air to be working...also that I took off work and can not do that again.. can't afford to. They told me that was the soonest they could have anyone here... that is totally unacceptable and asked to speak to a supervisor. He came on the phone and told me I could call a number to get a rental...so I called this number and was told I have to find my own rental place, pick up and install my own rental A/C unit, keep my receipts and they would reimburse me my costs. I explained that I don't know of anyplace that rents window A/C units and if I did I certainly am unable to install it myself. She then told me they could allow me $50.00 for a fan... I have fans... they don't help when the humidity is 90% and you can't breathe. There was nothing more she could do. So I called the service dept. back and they again told me that there is nothing they can do that the 30th was the soonest they could be here.
I called a local repair man who came out today to look at it. It can not be fixed, the compressor isn't working and it is leaking oil all over the ground. It would cost less to replace it than it would be to fix it. I called the warranty dept. again , this time to tell them that the air can not be fixed that I was told it had to be replaced... trying to explain that I can not go without air.. I live alone and have no one to help me, have breathing problems and that is why I bought the extended warranty to avoid this problem to begin with.. still can not have anyone here before May 30th.. I have to go almost two weeks without air.. I have already missed two days of work trying to get this resolved with no results. I am so upset at this point... I will never buy another thing from sears ever... I don't recommend anyone else to buy from them either and the extended warranty... what a joke that is. I called Chicago today to see if anything could be done to get my air conditioner repaired sooner than two weeks, specially siince I have health issues. The man told me no, that they have already moved me up one day and no one was available today to talk to. I tried to explain to him about my sistuation and my health issues and concerns and was told I was given several options and if that wouldn't work I could take my business elsewhere.
I ordered a front load dryer from Sears.com and talked to my local sears store who said he would match the internet price. I cancelled the order on May 4 which was for $800. I still have not received a refund for the $800 as of today May 19. When I first cancelled the order it was 7 to 10 business days for the refund. Called again and now they are telling me 10 to 14 business days for the refund. This to me is unacceptable. There is no way it should take this long to refund a cancelled order. The longest at any other store is 3 business days. I will never again shop at Sears because of this. Also when you call customer service they do nothing to help you. They just keep changing how many days it takes to get the refund.
Today I recieved a note back from Sears.com customer service stating the same thing that my 30% appliance sale discount will no apply to my warranty replacement item. I will have to pay $500 to cover their warranty issue.
WHAT CROOKS!!!! NO WONDER SEARS IS GOING OUT OF BUSINESS. THEY JUST QUIETLY SHUT TWO STORES IN CHARLOTTE NC.
Sears in Prescott, AZ and their corp. office are liars, unprofessional, rude, disgusting people.. Their unconditional money back guarantee is a joke. Which use to be printed on the receipt!
They don't honor the money back guarantee, They do not honor the replacement when the product can't be fixed. When their employee was at fault for damaging my rerigerator. Nor do they care
Sears and their employees are out to rip the consumer off on every sale. You will never get your money back or the item replaced.
Sears dropped my refrigerator off the truck and damaged the seal. I called Sears and wanted the refrigerator taken back that day and Sears refused. I tried for two years to get them to refund my money or replace the refrigerator. The nasty employees at Sears told me I have to use the warranty and get it fixed.
Sears charged me $143.00 to put some kind of glue on the little plastic seal around the light. Talk about being ripped off!
The tech. from Sears wrote on the last service call paper; that the refrigerator can not be fixed and still Sears refused to do anything!
I took Sears to court and Sears and their lawyers jerked me around for another seven years. Now I am out $8,500.00, for loss of food, for legal fees, cort costs. For a $750.00 dollar refrigerator.
Az justice court dismissed my case after seven years of jerking me around. Sears to this day has never paid me back for the refrigerator, or my losses or legal fees , because there is no justice in AZ.
It must be nice to rip the consumers off and get away with it because they are good old boys and can do what they want and the justice court protects the crooked businesses.
Their were 21 cases against sears and no one collected a dime because of the so called CEO of Sears; their empolyees and the disgusting justice in AZ. who protects the good old boys in Yavapai County.
I would appreciate if you will boy cot sears. I have a five inch folder of how Sears got away with being dishonest and not taking care of the problem that their employee caused.
Check out the reviews on Sears
I would appreciate if all who read this would boy cot Sears.
Shop where you get service and honesty and they back up what they sell.
Ordered a quilt set from Sears.com on March 24th 2015, was told that I would receieve it by April 1st 2015. It never showed up. Then on April 7th 2015, I receievd a email stating that they got my order, and that it was being processed, and got a tracking number that didn't work. Then on the same day, later on that day. I recieve another email stating that I requested a return, and that I would be receiving my money back. I NEVER requested any return. It also had a 1-800 mumber that I called, and they told me that I did request a return, and they put me on hold for at least 10 minutes while they said that they were checking on it. It doesn't take that long to do that. Then they finally come back and state that it was cancelled, and returned and that I will get my money back, so I told them that they scamed the wrong person, and that they had 90 days to return to me my money, and that if they didn't ,then they would be hearing from me again. So now I am filling this report with you, and the BBB. I will keep you all posted , and let you lnow IF I get my money back.
I bought a new roof from Sears Home improvement in Sept. 2014 for $12,000 and in 4 months it leaked. Plus they screwed up on my financing and when you try to contact customer service or management you just get a run around. If your are smart do not use Sears for any thing they are a rip off.
July 2013, I purchased an Electric Built-In Oven, model 790-4876-3901. It replaced a Hotpoint, 33 years old, one heating element at age 25, no working problem when replaced. On March 21, 2015, about the 20 th time I used it; I had finished baking a dish and turned the oven off. About five minutes later, I am sitting at the table eating with guest when there is a loud explosion. Looking around, I see that the oven's door glass is shattered in small pieces.
I called Sears, nothing they can do except repair it at my expense because my warranty is off and I do not have an extended warranty (warranty for junk which is not expected to live long). Perhaps, the manufacturer will help me. They gave me a number for Frigidaire. They said they are not the manufacturer; but, Frigidaire knew the date I purchased the item. According to them, Electrolux is the manufacturer. After being passed to 3 people and wearing me down by requesting the same information three times, ...there is nothing they can do. Call Sears.
I want the glass replaced immediately and whatever else needs to be done to insure that the next explosion does not cut me or anyone else in the house. I cannot believe the attitude is so casual about the possible harmful damage that may impair the lives of many. This is going to be GLASS WARFARE. I am not responsible to replace explosive glass (many complaints about the same issue on the internet) in an item within 2 years that I paid over $1500 for.
I was asked repeatedly if I have an extended warranty as if it is my fault that I did not spend more money to extend the warranty on a their poor quality of work. For what? Of course to extend my financial nightmare.
Beware of buying from Sears.com website Market Place Vendors. It cost me many hours of frustration and $305.00 to return 3 dining room chairs that cost $659.97 total. Dealing with Metro furniture which I discovered (after purchasing) has an F rating with the BBB was very aggravating. Sears was no help dealing with these clowns. Result; I paid the $305.00 to Metro and permanently canceled my Sears account.
I experienced a problem with Sears that I never would have expected.
After being treated like trash and deciding I don’t want to do business with your company, I was left to decide between the following;
Keep my home warranty active and let you install a part in my oven 23 days after this fiasco began, 15 days after the part arrived at my home. After the treatment I have received from your firm, I don’t want anything to do with you anymore much less keeping the warranty. And that assumes that you even keep the appointment which you don’t have a very good track record of.
Let you come and install the part and pay cash. Only you wouldn’t tell me how much I had to pay for the repaired part. That wasn’t a smart choice because I had no idea how much it would cost me.
Let your repairman come and pick up the part. But it is my part, it came out of my oven. If you pick it up I will have to but a new oven.
Pay for the repair and have some other company install it. Again, I had no idea how much you were going to charge me to fix the part that came out of my oven. Also not a smart choice.
I once looked to your company as an upright, honest, consumer friendly organization but, with what I have endured over the past 3 weeks I have to come to the point that I do not believe I will ever have any business dealings with Sears again. As someone that owns a side business that buys tools and equipment regularly, it looks like that will not be done with Sears anymore.
It all started with a broken oven in the home that I purchased two years ago. After calling local repair companies and parts stores, the only solution I found for this Kenmore oven was that Sears could remove and repair the part that had malfunctioned. I was presented with the Sears Home Warranty program which would cover all of the appliances in my home and told that if I signed up for this program at a cost of $39.95 per month, the oven would be covered up to $500 in repair costs, with a $60.00 deductible. Again, having grown up with Sears being “The Family Store” a brand you could trust, I thought yes, this would be a good move.
Two days later, on January 7th 2015 a repairman came as scheduled, removed the defective part, and set a return appointment for the 21st of January. That seemed like a long time but I rationalized that it was logical since the part had to be repaired and sent back.
On the 13th of January we received the part. On January 20th I received a call from Sears reminding me of the appointment on the 21st and saying that the technician would be calling before he arrived for the appointment which would take place between 8:00 am and 12:00 noon. I took a half day off and waited, and waited. At 12:30 I called the repair line. The young lady that took the call placed me on a brief hold and when she came back informed me that the technician had called in sick.
I would be willing to bet that he called in before the beginning of his shift, and someone could have called me to let me know he would be there that day. This one act of common sense customer service would have saved, or at least limited the aggravation that was to follow.
I said, “What? He called in sick, and I didn’t get a phone call?” She responded with, “I can reschedule the appointment”. No apology, just a monotone voice that she can reschedule the appointment. I earn $42.00 per hour. I took half a day off.
I asked to be transferred to a supervisor. The supervisor that first took the call didn’t apologize either, she just put me hold saying she would check the appointment schedule. She dropped my call. I called back and asked for a supervisor again. This one did say she was sorry, and put me on hold to check with dispatch. When she came back on the line she informed me that the soonest they could reschedule was January 30th! Another 10 days away!
I told her that was unacceptable. I told her that good customer service under the circumstances would be for the repair company to call another customer and reschedule, in advance so as not to cause them a great upset, and go and install Mr. Hook’s part since we dropped the ball on him or at the very least pay a technician overtime to come after normal hours. She said that she could not do anything like that and that the 30th is the best she could do.
I told her I had a better Idea. How about cancelling my home warranty and refunding my money so I could get a local appliance repair person to come out and put it in for me. She said she would transfer me to the warranty department so they could do that.
Once transferred the person I spoke to said they were sorry about the trouble and asked me if I could hold for a minute. I agreed to and when she came back she said she had spoken to a supervisor and that they could put me on a 24 to 48 hour call so that someone would be at my house in the next two days to install the part. That was acceptable to me and I agreed and they left everything as it was. That was Wednesday the 21st at around 12:50 pm.
By 4:30 pm on Friday the 23rd I had again heard nothing, so I called, yet again. No one could give me any explanation as to why I was told 24 to 48 hours and nothing happened, I was only told the 30th was only a week away. So I was flat lied to by the person that told me 24 to 48 hours! I again told the agent, no, I wanted my warranty cancelled and I would find someone to install the part. Most appliance companies around here offer same or next day service if they can get the part. I was told someone would call me within 24 hours to cancel the warranty.
By Monday at 4:30 pm I had again heard nothing from Sears. I called and was told they still see the appointment for Friday the 30th. I asked again from a supervisor and was told after an extended period of Music on hold with the representative that she could email the supervisor and I would get a call back by 7:00 pm. This was the 4th promise of a call that never came.
On, the 27th of January, I was on the phone another 5 hours with various departments including being given the number to Corporate and told to call and ask for the legal department (where I left a message). That day was so crazy I even had one of your supervisors (Joseph, Badge # 816473) first offer me a $50 gift card and then told me he was going to have to disconnect the call after I told him the call was being recorded. He also told me there was no one higher than him I could talk to.
Again, I was left with this position;
I either have to let your repair man come out and install the part, or give the part back. Oh, but wait, that is my part, it came out of my oven. Yes, but we fixed it. Well then charge me for the repair, how much will it be? We will charge you but we don’t know how much.
I ask you how you can possibly do business like this. The Sears I trusted has become a den of thieves! How can I make an informed decision about whether to deal with being bent over a barrel in this gotcha game or pay for the repair and cut my losses and run, when I don’t know what the loss is going to be?
Your company has cost me big, in lost wages, in aggravation, in raised blood pressure. You hide behind a series of telephone transfers, low level phone personnel, some of which call themselves supervisors but have no authority, and blind email addresses. Even your operators at Corporate in Chicago are rude and transfer disgruntled customers back into the mindless telephone call centers, and you dare call them “Customer Care Centers”! You have become a disease and the symptoms all smack of FRAUD!
I must state that it was not so much the fact that I may have to wait the time to have the part installed as it was the attitudes of, the treatment I received from, and the stonewalling by every single employee of Sears that brought me to this. If even one of your employees would have tried to do the right thing it might have turned this whole situation around. And the fact that I was promised calls back on four separate occasions, and lied to about the 24 to 48 hour repair pushed me farther that you can imagine.
I have left you my contact information several times to see if anyone with more than a minimum wage position will have the decency to contact me (which has not happened yet), so let this letter and all of the copies going online (social media and consumer complaint websites) serve as my penultimate attempt at customer satisfaction.
I just found this site or i would have been on here months ago.i purchased a refridgerator in july.free install and delivery.after two attempts by sears employees to hook up unit i had to contact a plumber.this ws told to me by the last sears employee {who does this all day} .i had water leaking from my light fixtures in lower level with sears attempts.i call d the plumber.he laughed and told me anyone could have hooke up the unit with a piece of teflon tape.i paid 142.00$ for a piece of tape.i contacted sears three times and they never responded.i went to the store and all they said that should not have happened....way to go sears.......buyers beware...i admitt there was a language problem,but thats on sears..i speak english....
4 years ago I bought a new boiler with installation from Sears for $15,000. It has already broken down twice. The latest incident occurred during the day on Thursday. I was down in NY for business, and my wife returned from work to find the house down to 47 degrees. We live in Massachusetts where we have been having daily temperatures in the single digits.
When I purchased the boiler, at the same time I also purchased a 7 year service warranty which covered all service, parts, and labor. Because I was out of town, my wife called Sears service around 6PM Thursday and was told they would send someone out in 24 to 48 hours. She explained that we had no heat and hot water (the boiler also heats the hot water heater) and the house was already down to 47 degrees. The Sears customer (dis)service rep replied in a snotty tone that wasn't their problem.
I returned home on Friday, and first thing on Saturday morning I called Sears to find out what time the service tech would be coming that day, as the 48 hours would be up in 9 hours. I was told their independent service contractor doesn't do calls on weekends, and wouldn't be at my home until Monday. I told them we were told 24 to 48 hours on Thursday so they needed to get someone out to my home that day before the pipes froze. They told me there was nothing they could do, that the 24 to 48 hours didn't include weekend days (again, totally absurd and the first time we were told this - apparently your products from Sears can only break down during normal business hours on weekdays only). I told them this was completely ridiculous, that I spent all of this money on the new boiler and service warranty so that I wouldn't be in this position, and I was told too bad, the best they could do was have someone come out on Monday. I asked if they were going to reimburse me for a hotel room for the next two nights and they transferred me to another department so they could discuss what concessions they could offer.
I explained everything to this next person and she told me that I was talking to the wrong department. After being bounced around to 4 different departments and being told again that I was talking to the wrong department I told the person that I have spent the past hour explaining my situation and everyone keeps telling me that I'm speaking to the wrong department. I asked him to please transfer me to a manager because I was tired of getting jerked around. I was then transferred into someone's VOICEMAIL which is completely pathetic after the ordeal that they had put me through. This was 10AM Saturday morning. I left my information, and it is now 4:25 on Sunday afternoon and this so called "manager" still hasn't returned my call.
My house is now 38 degrees, and there has been no heat or hot water for 72 hours. The biggest waste of $15,000 that I have ever spent. I would've been better off going to the bank and getting 15,000 one dollar bills. I would have had more reliable heat by burning those bills than buying this hunk of junk from Sears. Is it any wonder why Sears is in deep financial trouble? I had previously bought my refrigerator, range, washer, and dryer all from Sears before this boiler purchase. After this fiasco, I will never give Sears, Kmart, Land End, etc another dime of my hard earned money.
RIP Sears. Your days are numbered.
Mike Diaz moved Philadelphia area!! New Jersey - be aware. Please check the link below - his photo is the number one on the photo collage. The article said " Charged with threats or extortion, public assistance fraud and three counts of petty theft.".
I purchased a dishwasher thorough Sears, using my Sears Credit Card, in Novmeber. It was due to be delivered on 12-2-14, then again 12-8-14. Never delivered and they cannot locate the order. I have spent nearly 20 hours on various Sears telephone numbers trying to locate my purchase. Today is the 9th and still no news on when it will be delivered. They tell me that it is no being delliverd to a different state.
I strongly suggest that you stay away from any and all online Sears purchases, as they do not have the internal work-flow processes in place to handle such an order.
Complain against online order placement on Sears Website.
I had purchased a range for my kitchen from Sears recently, since the company was on my mind at the moment, I went perusing through their website. They had a special on wiper blades going on, so, I placed an order online for four sets (Order # 718210238). I confirmed the order. Sears sent me an email confirming the receipt of the order and shortly thereafter another email confirming that the order was ready for pick up. The pick up email included instructions of how to use the online pick up kiosk at their store. First thing that went wrong (albeit small still annoying) was that after I tried to find my order using their online kiosk nothing would come up, after I finally got a real human being to come out and talk to me they explained that all car care items, no matter how small, had to be picked up from the car care center. Nothing about that on the pick up email though.
So, I went to the car care center, there I was told that fisrt, the item was out of stock because it was on special and it went out fast (that should not matter, I placed the order online and it was confirmed for pick up, so, the item should have been put aside waiting for my retrieval). The item was not put aside because the order was received at the car care center but never initialized. They were wondering if I had really received a pick up email, I sure had, and still had it on my phone to show to them. It did not matter, the item is not available so he (I have to say, very nicely asked me if I wanted him to call and get my money refunded). Yes, I did want him to, but regardless of who got my money back that goes without saying, of course I am going to get my money back.
What I am not going to get is my item, bought on special, promised to me by their order system to be ready and waiting for me, and I am not going to get my trip or time back. Why would anyone ever bother to purchase something online with them, waste precious days when the item could have been bought at another online store, just to go to pick up your purchase and find out that you had been lied to? This is not how online ordering works, this is not how customer service works, and this is not how you keep your current customers.
If Sears is trying to make inroads on the online shopping community as it seems that they are based on their seemingly pretty fancy and useful (as long as it is not a car item) online pick up kiosks, this is definitely the wrong way to go about it.
I purchased several sets of candle holders for $16.oo per set. Sears then cancelled the order claiming they were out of stock. I went on-line to find out if they would be restocking soon or if they were available locally for pick-up and what I found was they were NOT out of stock AND they had increased the price drastically. They went from 16.oo per set to 25.00 per set. When I called customer service, I was told I could reorder them now that they are in stock. REALLY?? They restocked within a matter of a day AND the price jumped that much? I really don't think so and I think they should have honored the original price I originally ordered them for. So frustrating and disappointing.
I ordered a refrigerator on August 1 with a delivery date of the 2nd. I get a call on the 2nd saying it will be delayed until the 5th because of a bad water hose. On the 5th nothing showed up, so I called the delivery company and they said the oder had been canceled and I would have to call the store to see why. They gave me a number that had been disconnected. A call to the San Diego store and they had no record of any purchases by me. Apparently their stores are not connect to a common database. All I had was a store number 9405 on the reciept and they did not know what store that was. Well I called the Oceanside store and they were able to get me in touch with the Carmel Mountain store where I had bought it online. They put me on hold for 30 minutes before they actually located the refrigerator. So then I find out that they can't deliver it until the 9th because the delivery guys have 3 days off. Well the 9th arrives and late in the after noon the truck shows up. As they guy is getting ready to unload it he looks at it and says you know the water line is broken? In other words nothing had been done in 9 days to the refrigerator. So I sent it back. Now here is where the real problems start. One the refrigerator should have never been for sale because they don't replace water lines in the outlet store. Two I should have been informed of this on the 2nd. So I was told to call the main help line to get the order canceled. The lady was very helpful and told me the order was canceled and would I like her to help me find another one like the one I sent back. I was impressed and said sure why not. Well she located on and it was a little more expensive but since prices keep going up in these stores I decided to get it. She said I would get a lot of emails about the order and the cancellation of the first one. OK first email, the refrigerator is not in stock. So I call up the help line again to make sure the order didn't go though. I was assured it hadn't. Yeah right. When I tried to order another one, my credit card was refused. Why you ask? Well it seams even though it hadn't gone through they put a preauthorization hold on my account at the Credit Union. So another call to the help desk where I find out they cannot do anything for 48 hours. Now I find out why it wasn't in stock. It wasn't in stock because it was the same refigerator I had originally bought that had for some reason showed up back in the inverntory and I had sent back. So it was sitting there waiting for someone else to get screwed. Now even it I actually wanted to buy one from them I can't because they have my bank account on hold and haven't returned the money from the first purchase of the same refrigerator. Oh yeah this last call was when I found out the nice Lady that helped me buy another bargain refrigerator actually hadn't canceled the first purchase because the phone was buzy at the store that sold it to me. Now I am retired from over 40 years in the IT industry dealing with large scale mainframes and if anyone on my staff told me a story like this heads would roll. This is stone age computing.
I being a Sears customers for the last 45 years when Sears had a good name and gave good service to their customers. I was told by many of my friends and family not to go with Sears when I was going to do some home improvement to my home. I now know what my love one we're trying to tell me that Sears is not a reliable company. My nightmare started on March 1, 2014 when I had a sale person from Sears come to my home, K.C. Deminds who show me the material he was going to use for the remodeling of my bathroom and kitchen. Since that day I have to be on the phone with Sears every week or sometime 3 time a week calling the supervisor, Gregg Graham complaining that the material are not the one that K.C. Promise me or show me. My son and daughter who were present when K.C. was trying to make me sign the contract with Sears. He is a good talker but nothing that he is writing in the computer is the things he was showing you.
I have not receive a writing contract from K.C. I told him I did not have a computer that I needed to see things in writing. Gregg Graham and David Price are the two people in charge of Area production and contractor. I reported to them the the issues that I was having and I am still struggling with Sears and their unqualified employees.
Now I am dealing with the general manager of sale Mike Lambert who has not being anything but the worst person to deal with. He has done nothing to help with my situation. I call Citibank and put a dispute on my account. The bathrooms are not complete, the kitchen was left with damage cabinet with a countertop that is not what I requested. I was promise granite, he show me granite, I held the granite in my hands also my son and daughter held the granite. I have try for Sear just finish the bathrooms and to take their damage cabinets and countertop out of my house so I could get someone reputable to finish my kitchen so I could go on with my life. I will not remove the dispute from Citibank until Sears completes my bathrooms. I will not complete my kitchen with these incompetent people. Sears is a company that needs to be close down we have to many complaint on Sears.
I purchased a sears kenmore elite refrigerator in July 2010 i had to call a repairman to check the refrigerator about 3 weeks ago the serviceman determined that the compressor was bad after arguing with sears over the warranty which states the sealed system has a 5 year warranty per the owners manual the part was order after waiting 6 days for the part and the serviceman to return to my area it was determined that the condenser was also bad another. 4 days waiting for the part and the serviceman to return and now I am told that the first compressor that was sent is also bad Sears refuses to do anything on the warranty stating that I should contact the manufacture the door states it's a Kenmore but I continue to get a bad rap from sears
Beware of bait and switch on internet advertising from Sears. I will paste the conversation below. They offered one miter saw at a ridiculously low price compared to all the others on their site. It took over and hour to discover they didn't have one? In this age of electronics, I know good and well they have a live picture of all store inventories. I worked for a tire retail chain, and we were able to see all other store inventories for sales purposes.
Please wait for a Sears Tool Crew member to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.
Thank you for contacting the Sears Tool Crew! My name is Kathleen Rose R and it's my pleasure to help you today.
Kathleen Rose R: Hello Anthony! How can I help you with your online shopping for tools?
Kathleen Rose R: I would like to remind you that in order to avoid chat disconnection, kindly view sites other than sears.com and kmart.com on a different window.
Anthony: Yes
Anthony: I ordered a miter saw for in store pickup at 59.99.
Anthony: Over an hour later, I was informed that it was no longer available.
Kathleen Rose R: I appreciate you contacting us regarding this concern.
Kathleen Rose R: I am sorry to hear that your order was not fulfilled.
Kathleen Rose R: The inventory showing on the website is updated every 24 hours and is pulled directly from the stores' Retail Inventory Management System.
Anthony: I feel they should have offered an alternative at the same price.
Kathleen Rose R: We are unable to update store inventory for the website. Only the store is able to perform this task.
Kathleen Rose R: Your feedback is important to us. I will make sure to forward this over to our management.
Anthony: Seems like a bait and switch to me, I'm not a happy individual.
Kathleen Rose R: I understand your concern Anthony.
Kathleen Rose R: Your feedback is important to us. I will make sure to forward this over to our management.
Kathleen Rose R: Might there be anything else that I can further assist you with today?
Anthony: This is the first time I have shopped at Sears in a long time. Looks like I will be going elsewhere for my purchase.
Kathleen Rose R: I am really sorry. This is not the experience we want our customers to have.
Kathleen Rose R: May I help you in any other way today?
Anthony: Yes, offer a subsitute at the same price.
Kathleen Rose R: I apologize but the miter saw was on sale and we do not have any comparable model that has the same price.
Anthony: How convenient, YOU just lost a customer!
Kathleen Rose R: I realize that your experience can impact your desire to do business with our company. As I have mentioned, I will forward your feedback to our management. Aside from this, might there be anything else that I can further assist you with today?
Kathleen Rose R: For future reference, you can check your orders through the "Customer Service" link on top of the websites sears.com and kmart.com for order-related inquiries.
Kathleen Rose R: Thank you for allowing me to assist you today! If you have further inquiries, you can call us at 1-800-697-3277 or chat with us, whichever is more convenient. Thank you for choosing Sears where we value your business. Goodbye for now. Have a blessed evening ahead!
Thank you for chatting with us.
First she says that they pull the inventory directly from the inventory management system, then she says she can't update the stores inventory for the website, only the store can do it?
Used to be that CSR's were empowered to do whatever was needed for customer retention, now it seems that they just forward all their problems to some fictitious management who doesn't care.
Thanks for reading my rant, just fed up with corporate America.
I purchased a refrig. from sears outlet in newark,de. in feb.2014. Upon delivery they droped it on my porch. I called the store and was advised by the mgr. to accept delivery and they would repair the damages. 5 months later and several wrong doors being delivered to my house I finally recieved to right doors,I thought. I again called the store to have a tech repair the damages. 1 month later the tech arrived and after working on it for appx. 2 hours he informed me the doors were still the wrong doors. I again called the store and was told to pick out another refrig. I recently totally remodeled my entire kitchen and wanted the refrig. to match all the other appliances. And after researching I found only the Fridgeadaire thay I had purchased was the only match as my other appliances were also fridgedaire products. I then requested a full refund of the purchase price. I was told "NO" by the store mgr. I then called sears outlet coustomer service and was told I am not eligable for a refund because the 30 day refund policy period has expired. This 6 month delay was brought upon by Sears outlet and their employees only. I did not damage the refrig. Nors was it my fault it took 6 months to finally get a repairman to fix it. Bottom line Im stuck with a cosmeticlly damaged refrig. only because sears outlets poor customer service department.
I called the Sears Air duct service after we found the coupon on the internet. As usual they came and said it will cost mroe than the advertised prize becuase we have more vents. They went to the basement and checked the coil and said I have mold and tried to upsell. Once they left I decided to get it done from them. So called again. When they came couple of weeks later, they said that they never mentioned that I had mold and i should have sent it for testing. So finally they upsold me the stupid UV lamp which costed me a bundle. They also cleaned my system coil and said I didn't need cleaning my vents as they were not that dirty (which they never mentioned during their first visit). After they left, I saw a puddle on the side of the AC unit. I have the same AC from the time I bought the house (9 years) and never saw a single drop of water. When I called them regarding the puddle, they came following week and said the std dialogue that they never touched the panel and that they are not responsible for it. So I called another HVAC company to get it checked. They came and said that the pipe from the consdenser pan was broken and hence the leak. So they replaced the pipe which costed me $255.00. I called their number (610) 272-0900 (Norristown) branch and made the HVAC guy to mention that it is them who broke the pipe. After couple of days when I called the number again, there was a lady answered the phone and mentioned that same thing that they are not responsible and not going to reimburse any thing. This whole expereience was nothing but bulls***. Please don't get any thing done from them.
Sears is a RIPOFF, do not purchase items online. FALSE ADVERTISING. Here is a link for a NFL display they list on sears.com and kmart.com listed as HOT BUY. Ad says "Riddell 32 Piece NFL Match Up Set with Display Case".
http://www.sears.com/riddell-32-piece-nfl-match-up-set-with/p-00658505000P
http://www.kmart.com/riddell-32-piece-nfl-match-up-set-with/p-00658505000P?prdNo=1&blockNo=1&blockType=G1...
But what they sent me was a set for 3 Year olds and up, and it's listed everywhere else at about 20% less than Sears and it wasn't even close to what I was supposed to get. Some "HOT BUY".
They sent me thi: http://www.babykeepsakesstore.com/aom/img.php?i=51k0EqnDeBL.jpg
I would never have purchased this. It's a young boys toy, I ordered what was supposed to be a gift for a 25 yr old man. Thanks for ruining that too. I called the store at Superstition Springs in Mesa, AZ and the sales associate Lois told me Marilyn the store manager said I can't return it there, I called the online customer service and the associate from somewhere in the Mideast told me they would give me a $5 sales adjustment for inconvenience and they would contact management about false advertising.
Obviously I'm very displeased with this purchase and I highly recommend to everyone you DO NOT PURCHASE from them. This is their 3rd strike within a few years. Basically I did not get what I sold to me so I guess my next step is to call my bank and dispute the charge of $60.54 to my visa card, luckily it's not a Sears credit, that's another nightmare to deal with.
SEARS RIPPED ME OFF AGAIN - Do yourself a favor NEVER APPLY FOR A SEARS CARD - Employee's are spiffed ($3-$4 per sign up) and threatened to lose their jobs for not getting quotas of new credit cards.
I WAS LOOKING FOR A NEW A/C FOR THE HOUSE AND SEEN THAT SEARS HAD THE LEASE TO OWN SAID NO CREDIT CHECK SO I THOUGHT I FILLED OUT THE APP AND SENT IT IN AND YOU GUESSED IT SAID THEY COULDNT APPROVE ME AT THIS TIME WE HAD THE MONEY FOR THE DOWN PAYMENT AND EVERYTHING ELSE THEY REQUIRED TO ME IT SEEMS THEY ARE DOING FALSE ADVERTISMENT JUST TO SEE HOW AMNY FOOLS WILL FILL OUT THE APP JUST SO THEY CAN TELL YOU CANT APROVE YOU AT THIS TIME BY DOING BUISNESS LIKE THIS THEY DESERVE TO GO UNDER I MEAN ALL I WAS LOOKING TO GET WAS A/C.
I ordered two tires from Sears online for store pickup and installation at the Avenues Mall in Jax. On the day of installation I called to verify, the CS rep/technician told me I did not pay for mounting and that would be an additional charge of $15.50 per tire. Told him I did not select mounting, balancing or road hazard protection at checkout because I did not need these services. The only options selected were "Rubber Valve Stem” and "I would like my tires installed by Sears" which were an additional $6.00. All I needed was to have the tires to installed on two rims and I only selected the "I would like my tires installed by Sears” and "Rubber Valve Stem" options and again all the other options weren't needed. Explained clearly that I had two rims on which I wanted the tires installed (tires were for another car). I would take the tires home, mount them and have balancing and alignment done after.
After about five minutes of back and forth I realized I was getting nowhere, so I reordered the tires and took screen shots of every page and step then went over to the store. Showed him there was no additional charge for installation. It was then I realized what his gripe was over, I had selected the option “I would like my tires installed by Sears" and then selected “No, I do not want my tires balanced”, which was the additional $15.50 he wanted to charge as there were no other charges. Sears needs to kill the commission sales model and pay these guys a salary as these guys will not work unless it benefits their pockets. In reality there was no commission for him on the entire job. I bought the tires online (he did not assist) and now he would not put them on my rims unless I got wheel balancing. Really now? Anyway I ended up cancelling the order and went to another major retailer where I bought two tires (online) and they gladly put them on the rims. NEVER again, I’ve always bought my tires at Sears, loved it when they had the rebates via debit cards, but this guy just totally killed it. Like I said, NEVER AGAIN.
I was double charged by sears. My whole order was taken by Hoffman Estates for 290.48. I immediately had 3 pending charges by sears.com in the amounts of 224.92, 26.87, 38.69 these three transactions equal 290.48
I called sears customer service I was told that the pending charges would drop within 3 to 5 business days. I was appalled as I did not have extra money to spear. I called my bank and they release the pending charges because they saw that I was charged twice this was on a Friday. Saturday morning I went to Target to use my card and it was declined. I've been looked at my account only to find out that those 3 pending charges were now posted transaction.
I called Sears customer service and spoke with a case manager once again. I was told by another case manager that there was nothing that she could do. She said that she would forward my keys to the office line department and they would contact me within 24 to 48 hours via email. I waited until Monday morning today to see if I would receive an email and I did not I called Sears again you ask them to release my money.
I spoke with a case manager who told me he could not locate the 3 transactions that went through and that I would need to provide him with an authorization number after 45 minutes on the phone venting and talking with Tom I hung up I called my bank and got through this number to call Sears back only to be hung up on I'm a single mother of 3 this is the money to get me through the rest of the month this is a very serious thing to me and I feel Sears has not taken the initiative to help me whatsoever.
I have been receiving telemarketing calls from Sears at this phone number (877) 285-1889 everyday. I was told that they (Sears) has a new vacation lay away plan. It works like most layaway plans, you give them a deposit and pay a monthly fee toward your vacation. The vacation is choosen from a large data base of hotel packages which are 4 and 5 star accredited.I asked for the plan information to be sent to me and was told they couldn't do that. I said I do not do any business over the phone but if they could give me their web address I would possibly consider it. I was told they can't do this either. They informed me that this is a limited time offer so they don't have the time to do what I asked. When I said again that I don't do business over the phone the sales rep. got snotty and said it's my loss and hung up on me! This is a big Scam!
Thinking about purchasing a treadmill? Go anywhere but Sears and Nordic Track, neither company will stand behind their product. I purchased my New Nordic Track treadmill at Sears in Massena NY on 12/4/2013, after only 4 months, the electronic panel stopped working properly. Only speeds 5 and up work, the up and down controls, incline and fan do not work. Also, the stop button will not work, making it a bit dangerous if using speeds 5 and up.
On 3/13/14, I called both Nordic track and Sears. Nordic track assisted with trouble shooting without success. So they decided I needed a new console and would shp within 7- 10 business days. Then 2 weeks later they emailed me instructions on how to take apart the electronic panel and repair it myself since they no longer have any replacement panels in stock! Here it is 7 weeks later and still no part. I asked Sears for an exchange and was told no, that I would have to continue to wait for the part to arrive.
Even if the part does arrive, how long before it breaks down again?!
Sears should stand behind the product they sell, or force the manufacturer to fix known problems. It is unethical for both companies to contiue to sell these expensive products to consumers.
A sales manager at my local Wal-mart told me if I purchased a treadmill from them, I can exchange within a year. For a fraction of the price I paid at Sears, looks like I should have gone to Wal-mart!
Well I do not know what to say. I have been a customer of Sears for years and after my experience this week I think we will be looking elsewhere for future purchases of appliances.
My husband and I went into the store on Saturday but it was hard shopping for appliances with 2 children so after speaking to a guy there he suggested we get online and find what we liked. He said he could honor any price we could find online. So we did just this.
We went home Saturday night and I searched online for a refrigerator, microwave, and dishwasher. I found three products that would meet our needs but by this point the store was closed and my husband was asleep. So the next morning I showed my husband the prices and he contacted the guy at Sears. My husband left his number but after a few hours we did not recieve a phone call back, so my husband called again. This time he was put on hold for a significant amount of time and no one came to the phone.
So we decided we would just purchase the things online. We were trying to go through the guy we had started with but since we were unable to get in touch with him we thought we would just go ahead and purchase the item online. I went to my cart and clicked proceed to purchase. When I did this the prices of all the items in my cart changed totalling $1000 more!
I called Sears 1800 number and they told me that they could not honor the price. I chatted with someone online who told us they would not honor the price and my husband has continued to call the guy at the Sears near us but we have not gotten a call back.
I know this may not be a typical ripoff but I definately feel ripped off! We were looking at purchasing a Kenmore Elite refrigerator for $1538.99 and the price all the sudden was now $2436.90! The other two items also went up in price, the microwave went from $359.99 to $449.99 and the dishwasher went from $359.99 to $399.99.
We had also had a code for an extra 10% off so we were just so surprised when we went to checkout that the price went up rather than down. If Sears had just fixed this problem when I contacted them online, through their 1800 number, or the guy in our area then I wouldn't be writing this. They did offer to take 5% off the current prices but this is still a difference over $700!
Buyer Beware! Don't waste your time shopping at Sears Online, go somewhere else!
We bought a Nordic Track 7700 from Sears and they said it was the same exact model as Nordic Track sells and that I could buy it from Nordic Track. I know companies change the quality, motor, etc. when selling to lower quality stores (sears does not have quality merchandise for the most part). He assured me that it was the same exact machine as Nordic Track and that I could buy the 7700 directly from them. That was an untruth.
He said that the console would project to the TV screen (I'm short and can't see the console and want to do the google map routes and use the browser and be able to see it). He assured me that the browser and trail maps would all display on the TV screen so I could see them. That was an untruth.
He also told me that the ifit subscription was free with the machine I bought. I tried to pay for it and he said it was included with this machine. That was an untruth.
All of which was false. Nordic Track was very unhelpful and one person was rude and in so many words said it was my problem. If they are going to use Sears as an agent then it's their problem too.
He told me it would be 30mns to 1hour set up and simple. It was difficult, complicated and 4 hours. That was an untruth.
I posted my complaint on Sears and a representative, for the sake of customers reading these posts, asked me to send my contact info so they could help me. I sent it and never heard from them—I pretty much figured it was an empty gesture from everything I've heard about Sears customer service (oxymoron).
After many attempts to talk to the Store Manager we finally got a hold of him and he said we could return it (duh, that's the law) but he wouldn't pick it up for 2 weeks and after that he would give us our money back. My husband asked if he really wanted to lose a customer over a simple product pickup and he was completely unconcerned about it.
I have written many reviews on Sears and Nordic Track today (Nordic Track needs to sell through someone else) but hadn't written one to the Better Business Bureau (BBB) but we are going to do that tonight when my husband gets home.
Well I am nearly 67 yrs old with a limited income. I let a salesman come in to show me how much a bathroom remodel would cost. This appt. was to last approximately one hr. I told him I was not going to spend that much money. After two hrs of him trying to "get the price right" and him pressuring me that I would lose a discount if I didn't sign, I signed. Still not knowing exactly how much I was paying. I know, "wheres my sign? "!!!!! Well now I have a $900.00 toilet!! And I didn't even get to pick it out. This whole experience has litterally made me ill. I even had to do half the work myself! I wish I had never paid the final bill, at least then I would have some rights to sue. This was my first experience with a pushy and manipulative salesman and pray it will be the last. I wish I would have had time to find a website like Ripoff. Maybe this will help the next trustworthy person they encounter.