Sears Home Improvement Products, Inc


Country United States
State Florida
City Longwood
Address 1024 Florida Central Parkway
Phone 800-469-4663
Website www.sears.com

Sears Home Improvement Products, Inc Reviews

  • Aug 23, 2014

I had my kitchen and bathroom cabinets refaced and I realized I've been scammed!! I had only 38 linear feet of cabinetry and Sears Home Improvements charged me $19,000.00. I should have realized when the sales agent stated "she told her office to give her all the little old lady calls because she was better with them than the men in the office". Yeah, that's right!

I tried to talk her down in price but she said if I got other quotes the price wouldn't hold (I didn't know how much I should have been paying). I asked her if there was a price break if I paid cash and she said "no there is no credits for cash". I asked for the 0% interest and 0 payments for 12 months. She said she would have that done. Well, when the first payment came there was $153.00 in interest. Now I am trying to pay this bill off as fast as I can because I am only falling deeper in the hole.

I spent this much money and I didn't even get door handles (I was trying to save cost) and I used my existing sinks and one countertop. When it came time to put in the faucets I had to buy my own because the sales agent forgot to put them in the order.

I dont' even want to go into the horrendous nightmare of the installation. I wish there was some recourse, but I don't know how to even begin.

I am very embarassed that I fell for this scam.

Help!!

Little Old Lady.

  • Jul 11, 2014

In March 2012 we noticed water stains and a crack in our ceiling due to a leaky roof. We consulted Sears and they set up a presentation which told us that they offer extensive training to their roofers and that any plywood damage would be replaced. The roofers were shown the water damage and crack inside.

In April 2012, the roofers installed new roof shingles,but arrived with no plywood. They told only a few small pieces needed to be replaced. About a month later, we noticed wetness on the ceiling and wet line during a rainy day while sitting in the living room, at the site of the original leaky spot. Also the wet spot would dry within a day or two. Immediately we called the Sears representative and he directed us to call the regional office. They came out on a dry day and said we see only the old stain. They took pictures each time they came out. They did not check the roof. Sears service logs document this service call and state that we needed to call back during a rainstorm so they could detect the source of the leak.

We called Sears during a rainstorm as instructed. Sears sent out a man to check where the leak was coming from. He did not walk the length of the roof space and I was present during his examination. He did not see a leak but noted the floor board was damp. Sears service logs have omitted this service call and we received no paperwork from the serviceman.

We called Sears a third time to complain about the same problem. Sears sent a contractor who caulked the crest of the roof and around a pipe coming from the ceiling, after which he announced that the roof was fixed. Sears service logs have omitted this service call and the contractor refused to give us any paperwork.

We recently noticed the water damage had spread about in diameter about three feet further on the ceiling sheetrock and additional cracks in the ceiling. We hired a professional leak detection company who documented that the water damage was from the roof leakage and identified a large leak in the roof right above the cracks in the ceiling. He also provided us with photographs of the roof leak and water meter readings

that were off the charts.

On May 10 2014 an independent roofing contractor inspected our roof in order to provide us an estimate on repairs. He "saw daylight" in our attic, indicating gaps in the coverage of the roofing. While walking on the roof with him, he showed us that the roofing bounced up and down under our steps, demonstrating the gaps between the shingles and the rotten plywood. His repair estimate totalled $9500, and included replacing all the plywood.

Sears products are expensive and the district managers and roofers they use are rude and unprofessional. Sears is clearly in breach of our

contract which specified they would "Replace any rotten wood found in the deck area at a rate of $2.90 per square foot". The roof inspector lacked the proper training and did not do a through evaluation. The roofers did not replace the rotted plywood as was agreed to before we signed our contract with Sears. This resulted in them putting new roofing, poorly done, on rotten plywood. The water damage has grown

about three feet in diameter and we have additional cracks in our ceiling. We are very displeased with Sears and will not be using them in the future.

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