Seterus, Inc.


Country United States
State Michigan
City Grand Rapids
Address PO Box 2008
Phone 866.570.5277
Website https://www.seterus.com

Seterus, Inc. Reviews

  • Jun 27, 2015

My mortgage payment has gone up $175 dollars per month. I have my payments going out through automatic bill pay with my bank. BEFORE the payment was due, I called Seterus and notified them that the old payment was sent and I was sending the additional payment to reflect the total of the new balance due. They assured me they would take care of it and that it wouldn't be a problem. What did they do? They applied both payments to the escrow account because "the payments were separately insufficient." Now, I'm getting a bill stating I'm delinquent! I have called them 3 times to rectify the situation. They were NO HELP and did not rectify the situation (I even talked to a "supervisor")! They assured me that if it goes to the credit bureau, they would take care of it. They can't even take care of their own billing, how am I to trust they'll take of the credit bureau. It shouldn't even go that far! It seems like this is some sort of tactic to illegally hold my money in an escrow account and not applying my payments to the principal as it should be.

  • Oct 30, 2014

My Loan was with Citi, up until about 2 months ago which was already a total h***.

Then We got a letter in the mail that Seterus were our new holders of the loan. after looking up on line about them My wife and I were in total shock. there is now over 21,000 reviews and everyone is a one star review and that's only because you cant give anything less as we all know. first of all we got shafted by Citi when they took the last 2 months payment and never gave it over to Seterus. we called Citi who said they were going to give it to Seterus which they never. we called Seterus who said Citi will give them the payment which they never. the woman on the phone went on to say we noticed you have a lawyer because we had to sue Citi, long story but we did win the case, another case of fraud against the homeowner. so Seterus told me we cant discuss anything with you regarding your account as we can only speak with your lawyer. Fine.

3 days later the heavy handed tactics of Seterus begin. 3 letters arrive two of the letters says we are 2 months behind and if the account is not brought up to date we will begin foreclosure. Nice welcome to Seterus, very professional. The other letter says we don't have your lawyers name and address on file even though they told us they did. every day 2 letters arrive with different amounts owed. with late fees of $79 per day YES. My lawyer cant get them to reply to anything. no phone calls, not even a Law firms registered mail gets there attention. nothing. meanwhile I continue to keep getting more and more letters with the figure amount going from $5,000 to now $8900, because they have added on not just late charges but flood insurance which was paid and changed over to Seterus with there name on it. I was in the Military service so my insurance company is USAA. they don't mess up, trust me. I normally have faith and trust in the system but what is going on here has me very concerned. The BBB has dropped them and wants nothing to do with them. Today my lawyer has me writing another check for my Monthly mortgage simply because as long as you keep showing you have been making the correct payments according to your Contract with your previous Bank then when, not IF this goes to court for foreclosure which it will, at least you do have a leg to stand on. my faith in the system and the way the banks have been giving all this power to unlock your account and use scare tactics to steal as much money as they can is shot.

This is nothing more then a foreclosure mill on innocent hardworking people, MOST with equity inside there home. My home has well over $150,000 inside of it after 10 years of living inside it. so pure and simple they took on this loan so they can steal it. I cant believe I am living in a country that I served for and being treated this way. I know I will have my day in court but the stress it has put my Family through is untold.

They are Evil beyond belief.

There is a site called glass door where all there employees have put up there experience with working for them. even they will tell you how they try to foreclose by making you look late on payments. that's what there told to do as well.

out of 21,000 people who have taken the time to complain about them, they cant all be wrong. think about this. 21,000 that we know of right now, and not one good thing to say about them. even Citi who were crooks, had at least some people happy but this brigade of Crook have nothing. and they don't even bother to try to cover it up. how on earth are they still allowed to continue

  • Aug 25, 2014

Our father passed away and his mortgage was sold from chase to seterus. I have contacted seterus to discuss the mortgage amd they woyl not talk with me until I sent court paper's to them so I did. Then I contacted them a week later to make sure they received the paperwork the customer service rep on the phone was very rude amd said I would not be talking to you if we sidnt get the papers. I recently received a letter stating if I dont make a payment immediately they will accelerate the loan and make us pay the full amount immediately and if we dont they will take immediate possion of the home. They have bern sending harassing letters and calls. I have been trying to talk with them and they are so rude. How crazy is this the home loan gets sold to them and immediately they want to forclose on the home. I would like to seek legal advise. Once they found out my father passed chase sells the mortgage and seterus is now demanding more money and won't work with us if we dont have a certain amount to them by mid September they will take the home.

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