Smith-sights has a C rating with the Better Business Bureau (way too generous) and many complaints against it on different sites to include; the Better Business Bureau, Amazon, etc. The Better Business Bureau (BBB) rates businesses on a scale of A+ to F. Smith-sights is not a BBB accredited business. The complaints are always the same;
Smith- Sights/ owner/operator: Josh Smith will engage in the following:
He will promptly take the money sent to pay for products;
he will ignore e-mails sent by the customer, inquiring on order status once delivery times have been exceeded as per the Smith-sights web page;
Ignore more e-mails from customer;
On the few occasions were you will get a reply, which will be a short one liner, Smith- sights will give the customer the following reasons as to why the order has still not been delivered; problems with suppliers, suppliers sending him defective parts, very busy, mailing problems such as merchandise lost in the mail ( the customer will not be provided with shipping confirmation or tracking information at any time) or returned to sender due to USPS or other providers error/problem;
This process will go on for 6 months to a year or more;
some customers will give up, others will file complaints against Smith-sights w/ different agencies;
If the customer files a complaint. Smith-sights will then engage the customer via e-mail. This engagement will consist of the following unprofessional and childish behaviour; intimidation, belittling, sarcasm, smoke screens to confuse issues, long monologues, failure to take responsibility for Smith-sights shortcomings and business practices, to name a very few or the customer will be told that his/her merchandise is “in the mail”. Again without ever receiving shipping confirmation or tracking information;
If the customer chooses to request a refund due to non delivery of goods. He/she will be ignored, until the customer files a formal complaint w/ the BBB or other agency;
In closing, do you’re research. Bad businesses should not be allowed to remain in business. Do not accept poor business practises.
Placed an order from smith-sights on August 2013 and was given an ETA of six to eight weeks, it has now been almost a year and all I've gotten is the run around then when I asked for a refund I could not get a reply. I did a little research and I noticed other complaints similar to mine so I guess I'm not the only one who got scammed by Josh.
Ordered a sight in July and found owner (Josh) very communicative. He has now gone completely silent on me despite numerous follow-up e-mails - I am afraid I might have been scammed and wished I had Googled "Smith Sights Complaints" before doing business with him.
Ordered several sights and 2 triggers from Josh now. A friend has a sight, trigger, and accuracy kit. Josh has been polite and helpful when we were not sure what we needed.
He is one person and makes sights directly for customers along with (I just found out) a company called Tandem Kross who sells them. Maybe I am stupid but I do not see how he could be a scam when he makes them for resale.
Smith-Sights Reviews
Smith-sights has a C rating with the Better Business Bureau (way too generous) and many complaints against it on different sites to include; the Better Business Bureau, Amazon, etc. The Better Business Bureau (BBB) rates businesses on a scale of A+ to F. Smith-sights is not a BBB accredited business. The complaints are always the same;
Smith- Sights/ owner/operator: Josh Smith will engage in the following:
He will promptly take the money sent to pay for products;
he will ignore e-mails sent by the customer, inquiring on order status once delivery times have been exceeded as per the Smith-sights web page;
Ignore more e-mails from customer;
On the few occasions were you will get a reply, which will be a short one liner, Smith- sights will give the customer the following reasons as to why the order has still not been delivered; problems with suppliers, suppliers sending him defective parts, very busy, mailing problems such as merchandise lost in the mail ( the customer will not be provided with shipping confirmation or tracking information at any time) or returned to sender due to USPS or other providers error/problem;
This process will go on for 6 months to a year or more;
some customers will give up, others will file complaints against Smith-sights w/ different agencies;
If the customer files a complaint. Smith-sights will then engage the customer via e-mail. This engagement will consist of the following unprofessional and childish behaviour; intimidation, belittling, sarcasm, smoke screens to confuse issues, long monologues, failure to take responsibility for Smith-sights shortcomings and business practices, to name a very few or the customer will be told that his/her merchandise is “in the mail”. Again without ever receiving shipping confirmation or tracking information;
If the customer chooses to request a refund due to non delivery of goods. He/she will be ignored, until the customer files a formal complaint w/ the BBB or other agency;
In closing, do you’re research. Bad businesses should not be allowed to remain in business. Do not accept poor business practises.
Placed an order from smith-sights on August 2013 and was given an ETA of six to eight weeks, it has now been almost a year and all I've gotten is the run around then when I asked for a refund I could not get a reply. I did a little research and I noticed other complaints similar to mine so I guess I'm not the only one who got scammed by Josh.
Scam
Ordered a sight in July and found owner (Josh) very communicative. He has now gone completely silent on me despite numerous follow-up e-mails - I am afraid I might have been scammed and wished I had Googled "Smith Sights Complaints" before doing business with him.
Not a Scam. Excellent Service.
Ordered several sights and 2 triggers from Josh now. A friend has a sight, trigger, and accuracy kit. Josh has been polite and helpful when we were not sure what we needed.
He is one person and makes sights directly for customers along with (I just found out) a company called Tandem Kross who sells them. Maybe I am stupid but I do not see how he could be a scam when he makes them for resale.