IMCAST FOR PLAYSTATION VUE, but SONY in the Lies, insults, and injusries have lost a customer for life.
Sony Xperia Z3 for T-Mobile D6616
I was really rooting for Sony when I got my Xperia Z3. It had everything I was looking for. 3GB of RAM, a great camera, waterproof, and the new 700mhz radio to take full advantage of the T-mobile network. My first issues started with connecting Bluetooth to my 2013 Subaru. The first couple agents told me that I needed a new car radio, but finally I did get somebody who knew what they were talking about and told me to clear of the unused phones from my Subaru-- It then worked.
Sony promised Lollipop in February, but it came in June. I can deal with that. Before buying the Xperia, I read about phantom hairline cracks, but I have never cracked a phone and I have had smart phones since my first Sony Ericsson 16 years ago.
The day lollipop finally came out I was doing sit-ups and I pulled my Xperia out of my pocket and I thought there was pet hair on it, but it was a phantom crack. The phone was immediately unresponsive. I called their support with my wife's phone to see if there was a work around, there was not. They said that I could send it in and it would likely be covered under warranty, but they would have to examine it. They could not tell me the price to replace the screen if it was not covered, and Melissa from Sony must have been the meanest and least knowledgeable customer service agent I have ever dealt with.
Nobody can tell you anything there and I think it is their goal to upset you and make you angry. I normally like speaking to customer service from Samsung, Apple, T-Mobile, Subaru and I rarely have to speak to Customer Service, until I got this Sony.
2 weeks after I mailed in my Xperia I called customer service because I had not heard anything about the progress, until Bernard checked on my phone and said it was assigned to a technician, it would be repaired under warranty at no cost to me(as this screen issue is a known problem) and it would be sent back to me within a week.
the next day I chatted online as I was looking to confirm Bernard's great news & get a tracking #, but the online agent told me that it was to be returned to me unrepaired. I could not believe it. I figured the agent chatting was mistaken, I called after work and they told me that what was noted in the file is that my phone was a work in progress and will not be repaired but they don't know why. When I arrived home, my phone had already been returned unrepaired. I could not believe this I asked a supervisor to listen to my call with Bernard, who must be a compulsive liar, a requisite trait to work in Sony Customer service.
To add insult to injury, a note in the box simply stated that the device was returned and is not repairable due to corrosion of the main board as a result of the screen being cracked.
My phone is now with a local repair shop in Seattle (I wish I had went to them first). I asked them about the note and how they could know that the main board was corroded and how could it become corroded. He said that they would have had to take it apart and put it back together with broken pieces, and it could have became corrode only if it was submersed after being cracked. I did not soak it in water, but Sony in their test may have.
SONY DOES NOT WARRANTY THEIR PRODUCT AND IF YOU SEND IT INTO THEM, THEY WILL LIE TO YOU, DAMAGE YOUR PRODUCT BEYOND REPAIR< AND TELL YOU THAT YOUR WARRANTY IS VOID. DO NOT BUY SONY!!!!
I WAS GOING TO DROP COMCAST AND USE PLAYSTATION VIEW as my cable provider, now I plan on boycotting all Sony product until this is made right. SONY ARE YOU THERE? You used to be a good company, now… I am telling everybody I know to stay away and I AM A MARKET MAVEN.
Ever since I got the A7 camera and accessories ($2500 worth of equipment) December, 2013, I've been having trouble getting focused photos with it. Each time I called, I got advice on settings and nothing worked. Because I kept getting the runaround, too much time lapsed and they wouldn't let me return the camera, just send it to the Laredo Repair Center. I've been a Sony customer for close to 20 years now yet I'm being treated rudely and reps keep giving me wrong time frames. They've even misspelled my email address a couple of times, so I wasn't receiving notifications from the technicians.
They told me they would expedite the situation and they sent me an overnight FedEx label so their repair center would receive it next day. I was told to give them 48 hours. When I didn't hear back, I kept calling and being told different things. On Friday (a week ago), I was told that I would have an answer by Monday and that he felt I would be happy with the answer.I heard nothing on Monday so I called again and the rep refused to transfer me to a supervisor. I called back and argued with the next rep until I finally got a supervisor. The Supervisor told me it went to their engineering dept. for further analysis and that a tech would call me. I wasn't about to wait for that, so I called this morning and was met with rudeness a couple times. One person refused to transfer me and the next told me he got an email saying that they are checking the "drive problem", that it could take up to 5 business days. I have no clue what they're talking about and the rep had no idea either. So I asked to again speak to a supervisor and after much protest, I was on hold for over 15 minutes, waiting for a supervisor. I was told a Rep. would be reaching me. I finally heard from a Jose Gonzalez who told me that he had been to my website and that now that they understand what kind of photos I take, they can adjust the camera accordingly. I explained to him that at this point I just want a credit for the camera. I don't want them to repair a brand new camera and send it to me. I argued with him yesterday until he finally agreed to handle it himself. He went to talk to a Supervisor and told me he would call me tomorrow (which is now today) and that they just had to verify paperwork on the sale, which was done through the Sony store online. He never called me, so now I get to wait through another weekend until they open on Monday and hound them again. I just checked the status online and it says a part is on backorder. WTH? What part????? So they are absolutey refusing to honor my request and just saying whatever it takes to get me off the phone.
I don't want them to repair a brand new camera and send it back to me. I didn't pay that much money for something "refurbished", which is basically what they're doing. They don't even have to give me a refund. Just give me a credit like I asked to begin with and I'll get a different camera. This runaround is unacceptable. I'm very surprised and don't know what has happened to Sony. I buy mainly Sony products and have always found them helpful, but it seems things have gone downhill and they really don't care about their customers. I'll be contacting the Consumer Protection Agency through the Federal Trade Commission on Monday.
Sony Corporation Reviews
IMCAST FOR PLAYSTATION VUE, but SONY in the Lies, insults, and injusries have lost a customer for life.
Sony Xperia Z3 for T-Mobile D6616
I was really rooting for Sony when I got my Xperia Z3. It had everything I was looking for. 3GB of RAM, a great camera, waterproof, and the new 700mhz radio to take full advantage of the T-mobile network. My first issues started with connecting Bluetooth to my 2013 Subaru. The first couple agents told me that I needed a new car radio, but finally I did get somebody who knew what they were talking about and told me to clear of the unused phones from my Subaru-- It then worked.
Sony promised Lollipop in February, but it came in June. I can deal with that. Before buying the Xperia, I read about phantom hairline cracks, but I have never cracked a phone and I have had smart phones since my first Sony Ericsson 16 years ago.
The day lollipop finally came out I was doing sit-ups and I pulled my Xperia out of my pocket and I thought there was pet hair on it, but it was a phantom crack. The phone was immediately unresponsive. I called their support with my wife's phone to see if there was a work around, there was not. They said that I could send it in and it would likely be covered under warranty, but they would have to examine it. They could not tell me the price to replace the screen if it was not covered, and Melissa from Sony must have been the meanest and least knowledgeable customer service agent I have ever dealt with.
Nobody can tell you anything there and I think it is their goal to upset you and make you angry. I normally like speaking to customer service from Samsung, Apple, T-Mobile, Subaru and I rarely have to speak to Customer Service, until I got this Sony.
2 weeks after I mailed in my Xperia I called customer service because I had not heard anything about the progress, until Bernard checked on my phone and said it was assigned to a technician, it would be repaired under warranty at no cost to me(as this screen issue is a known problem) and it would be sent back to me within a week.
the next day I chatted online as I was looking to confirm Bernard's great news & get a tracking #, but the online agent told me that it was to be returned to me unrepaired. I could not believe it. I figured the agent chatting was mistaken, I called after work and they told me that what was noted in the file is that my phone was a work in progress and will not be repaired but they don't know why. When I arrived home, my phone had already been returned unrepaired. I could not believe this I asked a supervisor to listen to my call with Bernard, who must be a compulsive liar, a requisite trait to work in Sony Customer service.
To add insult to injury, a note in the box simply stated that the device was returned and is not repairable due to corrosion of the main board as a result of the screen being cracked.
My phone is now with a local repair shop in Seattle (I wish I had went to them first). I asked them about the note and how they could know that the main board was corroded and how could it become corroded. He said that they would have had to take it apart and put it back together with broken pieces, and it could have became corrode only if it was submersed after being cracked. I did not soak it in water, but Sony in their test may have.
SONY DOES NOT WARRANTY THEIR PRODUCT AND IF YOU SEND IT INTO THEM, THEY WILL LIE TO YOU, DAMAGE YOUR PRODUCT BEYOND REPAIR< AND TELL YOU THAT YOUR WARRANTY IS VOID. DO NOT BUY SONY!!!!
I WAS GOING TO DROP COMCAST AND USE PLAYSTATION VIEW as my cable provider, now I plan on boycotting all Sony product until this is made right. SONY ARE YOU THERE? You used to be a good company, now… I am telling everybody I know to stay away and I AM A MARKET MAVEN.
Ever since I got the A7 camera and accessories ($2500 worth of equipment) December, 2013, I've been having trouble getting focused photos with it. Each time I called, I got advice on settings and nothing worked. Because I kept getting the runaround, too much time lapsed and they wouldn't let me return the camera, just send it to the Laredo Repair Center. I've been a Sony customer for close to 20 years now yet I'm being treated rudely and reps keep giving me wrong time frames. They've even misspelled my email address a couple of times, so I wasn't receiving notifications from the technicians.
They told me they would expedite the situation and they sent me an overnight FedEx label so their repair center would receive it next day. I was told to give them 48 hours. When I didn't hear back, I kept calling and being told different things. On Friday (a week ago), I was told that I would have an answer by Monday and that he felt I would be happy with the answer.I heard nothing on Monday so I called again and the rep refused to transfer me to a supervisor. I called back and argued with the next rep until I finally got a supervisor. The Supervisor told me it went to their engineering dept. for further analysis and that a tech would call me. I wasn't about to wait for that, so I called this morning and was met with rudeness a couple times. One person refused to transfer me and the next told me he got an email saying that they are checking the "drive problem", that it could take up to 5 business days. I have no clue what they're talking about and the rep had no idea either. So I asked to again speak to a supervisor and after much protest, I was on hold for over 15 minutes, waiting for a supervisor. I was told a Rep. would be reaching me. I finally heard from a Jose Gonzalez who told me that he had been to my website and that now that they understand what kind of photos I take, they can adjust the camera accordingly. I explained to him that at this point I just want a credit for the camera. I don't want them to repair a brand new camera and send it to me. I argued with him yesterday until he finally agreed to handle it himself. He went to talk to a Supervisor and told me he would call me tomorrow (which is now today) and that they just had to verify paperwork on the sale, which was done through the Sony store online. He never called me, so now I get to wait through another weekend until they open on Monday and hound them again. I just checked the status online and it says a part is on backorder. WTH? What part????? So they are absolutey refusing to honor my request and just saying whatever it takes to get me off the phone.
I don't want them to repair a brand new camera and send it back to me. I didn't pay that much money for something "refurbished", which is basically what they're doing. They don't even have to give me a refund. Just give me a credit like I asked to begin with and I'll get a different camera. This runaround is unacceptable. I'm very surprised and don't know what has happened to Sony. I buy mainly Sony products and have always found them helpful, but it seems things have gone downhill and they really don't care about their customers. I'll be contacting the Consumer Protection Agency through the Federal Trade Commission on Monday.