My wife has visited the same clinic for years and upon last visit was charged a over payment . She was told it would be credited to her debit card within 1 day ( as is usual practice in the market place ). It was not credited . After a week, I ( her husband ) with my wife on speaker phone, confronted the staff at this location. They said they credited it to her other card ( South Texas Dental Card ???? ) and they would hold the money until her next visit. The exact words were " we will hold the money until you need it ". Naturally, my wife being 70 years old and not the most well spoken in the English language , I took a agressive stance in the matter. I was told I c ould not speak for her and she would have to come to the location to have her refund processed. They would not have refunded the monies , had I not taken a firm retort with them. My wife wanted me to wait in ther car with the dog, having just come from the vet, I did as she asked. They told her I was no longer welcomed in their offices. They said I have caused problems in the office before, I had no previous communications with anyone in their offices. Long story short, they have lost a good customer and have suggested a question in their company integrity and a far greater loss for their inept skills in customer service. Finally, received reimbursement in full.
Lotta hard work in volved, like pulling teeth. Thanks
South Texas Dental Reviews
My wife has visited the same clinic for years and upon last visit was charged a over payment . She was told it would be credited to her debit card within 1 day ( as is usual practice in the market place ). It was not credited . After a week, I ( her husband ) with my wife on speaker phone, confronted the staff at this location. They said they credited it to her other card ( South Texas Dental Card ???? ) and they would hold the money until her next visit. The exact words were " we will hold the money until you need it ". Naturally, my wife being 70 years old and not the most well spoken in the English language , I took a agressive stance in the matter. I was told I c ould not speak for her and she would have to come to the location to have her refund processed. They would not have refunded the monies , had I not taken a firm retort with them. My wife wanted me to wait in ther car with the dog, having just come from the vet, I did as she asked. They told her I was no longer welcomed in their offices. They said I have caused problems in the office before, I had no previous communications with anyone in their offices. Long story short, they have lost a good customer and have suggested a question in their company integrity and a far greater loss for their inept skills in customer service. Finally, received reimbursement in full.
Lotta hard work in volved, like pulling teeth. Thanks