Spencer's TV & Appliance


Country United States
State Arizona
City Mesa
Address 115 W 1st Ave
Phone 480-833-3072
Website http://www.spencerstv.com/

Spencer's TV & Appliance Reviews

  • Mar 11, 2015

Spencer's TV & Appliance Bait & Switch Lying Refused to Make Things Right, ZERO Customer Service, This Business Has Gone Downhill at a steep decline Mesa Arizona

We have purchased a few appliances at Spencer's in the past with no major problems, so we were stunned at our experience of the past 2 weeks. We visited the store three times while shopping for a new range. Each time a different salesman showed us the same models of white glass-top ranges, which is what we wanted. The third time on January 25, 2006, we dealt with Jeremy and selected a Maytag range. He did not come down on the price but we did get him to include the cord. They loaded the box into our truck and we drove home. Once we unloaded it, we opened it and found the top was gray and had different features than the one we bought. We immediately called the store, but Jeremy was not available so we had to deal with someone else. They told us the one we received was the wrong model number and would have one delivered on January 30, but they would not give us the correct model number.

We went in the next day, and they then told us the model number was right but the one we received had been boxed wrong. We did our own research and Maytag web site showed the one in the box did match the model number but the one we had selected was not on the site. Spencer's insisted the model we wanted would be delivered to us, but on January 31, not January 30 as originally promised.

On January 30, Jeremy left us a message saying he got a note in his box saying we came in and chose a different range. We called him to explain that we didn't choose a different one, but that we were given the wrong one to begin with. He said that the right one was not coming the next day, but he "hoped" it would be on the truck that came in on February 3. This was the third date they'd told us and 1 1/2 weeks since we'd made the purchase.

On February 3, we called to make sure our range came in on the truck. We were told it didn't and that they'd been in touch with their Maytag rep and that our model was no longer being made. We could not understand why it took them 1 1/2 weeks to tell us this when we could figure it out from the internet. Instead they chose to string us along for 1 1/2 weeks, and meanwhile we had no range to use.

We went into the store to see what our other options were. They refused to give us anything comparable for even close to the same price. They offered to give us the floor model of the one we wanted for the SAME price of what we had laready paid. The floor model was scratched and chipped, it was an old model that hadn't been manufactured for at least a year, and the fact that it was a floor modelnot even close to new. We had paid over $800 and when we pointed this out, they offered to only take off $25. They made it clear they were not interested in our business and that they were all about sales, not customer service, so we asked for refund and said we'd buy somewhere else. Jeremy said they would not refund us without getting back the wrong range so we asked when they could come pick it up. He said they couldn't pick it up until February 4 and that he'd have to charge us a $30 delivery fee to pick it up. We could not believe what we were hearing. They wanted to charge us to pick up the wrong range they had given us? Why would we pay to correct their error? We demanded a refund and said we were not paying a delivery fee. We had requested to speak with a manager this whole time, but he was very minimally involved. Instead, Jeremy just rudely said, "Gimme your card," and appeared to process the refund, but it still hasn't shown up in our bank account. We were never offered any apology or compensation for our two weeks of stress and hassle.

We are still in shock of how poorly we were treated, given the runaround, and that they didn't care about our business or trying to satisfy us. If you like salesmen who are all about sales then don't care about you once they have your money, continue to shop there. If you care about customer service, integrity, and fair service, stay far away from Spencer's.

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