Staples


Country United States
State Massachusetts
City Framingham
Address 500 Staples Dr
Phone (508) 253-5000
Website www.staples.com/

Staples Reviews

  • Jul 21, 2015

I place an order at 7:30 pm tonight after going to staples.com and seeing a banner that says 50. Off 200. If I use visa checkout. I did and did not get the 50. I called staples and was transferred to visa (staples said it is visa and not them). I was then transferred to capital one and then 3 more agents before back to visa who said staples is responsible. I have spent more than 2 hours on the phone so far and no one seems to be able to help with this obviously False advertising.

  • Jun 23, 2015

Twice now i have orderd a product from staples to be delivered to Staples,

They never tell you that the product has come in, you must call them every day.

one excuse they use is the Post office got it wrong, Had i not buged them,

they told me the product would stay on the shelf in the back room for months.

I ordered another product and they said they were to busy to check it out

but we will call you when it comes WRONG i called them to day after 48 hours of waiting on them. " Oh yes your product is here" had i not called it would sit on the the shelf for months. if you order a product and have it sent to staples to save on postage, You better call them every day. Or you will not get your product.

They are to busy taking your money. Best thing have it sent to your house because i guess they can read. and you may never get your product.

Both times they have had my producet for days and no call. Buyer bewear.

You may want to find another store. They are to big, and they are phoney greeting is a joke. PFC

  • May 22, 2015

Dec 2014: Purchased a refurbished Dell Latitude E6400 from Staples.com that came with a 1 year manufacture warranty (turns out this is a lie).

Mar 2015: Power cable failed, laptop would no longer charge. I contacted Staples.com to get it repaired under warranty. Staples referred me to a company called PlanIT ROI. I attempted to contact PlanIT ROI via the number provided. No one answered after at least 5 attempts and there wasn’t even a way to leave a message. After contacting Staples again I was told to contact Dell. Dell couldn’t help because this was not their warranty which makes the manufacture warranty claim fraudulent (in the end it was that that PlanIT ROI was correct they just don’t respond to Staples customers). I went to a local Staples store because Staples customer service was no help and hoped that a face to face interaction would get this resolved. I was wrong. The store manager first tried to sell me a new power cable for $70. What? This is under warranty. After researching further he provided an email to PlanIt ROI. I emailed the company and never received a reply.

Apr 2015: I again contacted Staples online and stated that they are falsely advertising this warranty because there is no way to get it honored. This was my first engagement with Rosemary Snigier in the Office of the President (of Staples). Rosemary referred me to a company called Joy Systems. Again Joy Systems could do nothing because they had nothing to do with this computer. At this point I threatened a lawsuit for if Staples would not accept a return of the computer since NO ONE was willing to fix it. I then get an email from Staples on vendor return (this was on 4/8). I received no communication from Rosemary, just the email on returning the computer. I mailed the computer back on 4/13 and it was received on 4/16 per UPS. I contacted Staples on 4/27 when I didn’t receive a credit back on the computer. On 4/28 Ann told me to expect the credit within 3-5 business days.

May 2015: I contacted Ann on 5/5 asking again where my credit was. Emailed on 5/6 to Ann again, emailed on 5/7 to Ann and Rosemary. Received email on 5/8 from Ann to expect the credit in 24-72 hours (I assumed this to be business days). 5/13 still no credit, therefore I emailed Ann and Rosemary once again and let them know I would be filing a lawsuit to get my money back. I was told on 5/15 that someone from the Office of the President would be calling me within 48 business hours, it is now a week later and still haven't gotten that call. I FINALLY did get my refund on 5/17.

My advice, never use staples.com for a purchase of any kind. They do not want your business!

  • May 14, 2015

Three strikes andf the Newton Staples store is out. Staff are untrained, If you can find someone, they don't know anything. The advice I was given regarding wireless routers - "buy the most expensive one, it must be the best." Similar problem when buying a wirelss printer - used by i-phone to look up reviews after couldn't find anyone to help. Finally, bought a Jawbone Up24 activity tracker at Christmas. The product costs $125.00. It failed after 4 months. I went back to Staples. The cashier stated they have a 2 week return policy. I wasn't returning the device...just wanted Staples to stand behind what they sold. The cashier had to argue with the manager to get her to come out and speak with me. Told me is was up to me to deal with the manufacturer. Staples doesn't stand behind electronics after 2 weeks. This was a known problem with the device. Others who bought the device at Target, Best Buy or Walmart - had their devices replaced without any problem. No wonder Staples stores are always empty.

  • Apr 10, 2015

Today, my boyfriend and I went to our local Staples in hopes of purchasing a laptop and printer we had seen online at great prices as part of the "special sales" promo they have. According to their website, the store we visited had three of each item in stock. When we were on the sales floor, the labeling was unclear, and it was hard to tell each product apart. When we asked a sales associate about the products, he told us that they only have what is displayed on the sales floor. Also instead of seeking a second opinion, he just walked away. Disappointed, we went home.

After doing another search online, we again noticed that the store we visited had three of each of the items we wanted, plenty. Instead of dealing with the store, we ordered the printer and laptop online for $616. We opted for 2 hour in store pickup. Excited, we headed back to the store two hours later to pick up our order. We were initially greeted by a manager. Once the manager realized there was an issue with our order, he proceeded to call a sales associate to the counter to handle this matter,which is his job. We were very nice and understanding to the sales associate when we received some bad news. We were informed that the order had been cancelled in their system (we did not cancel this). He said the only way this could have been done is if a store employee cancelled it. This alarmed us because my boyfriend was still missing $616. They assured us that this was only pending in my boyfriend's account, and if we charged the amount again, it would go through because staples had cancelled the transaction. He rang up the products in store. Well, when my boyfriend swiped his card, declined. This is because the $616 was still missing from his account for our "cancelled" order. We left to go to the bank to figure out what was happening (store associates said that it was our banks fault). When we got to the bank, the manager of the bank informed us that staples has not in fact cancelled the transaction, and this amount was still missing from his available balance. The bank told my boyfriend that the money would be available in his account once Staples cancelled the transaction.

Once again, we went back to the store this time absolutely frustrated. We were greeted this time by a different sales associate. When we requested to speak with a manager, the same manager came to the counter.. When we explained to the manager what our bank said, he quickly called a sales associate again to call the financial department. The manager was quick to walk away without any further action toward resolving our problem. The sales called their financial department and again said it was our bank.... The sales associate apologized and told us to come back tomorrow. We were not allowed to take our purchases home. We assured the sales associate that it was alright even though it wasn't. His manager was extremely unprofessional for dumping the conflict resolution responsibilities on a sales associate, then running for the back of the store. So we are back home still missing $616 with no laptop or printer to show for it. So pissed off. Oh and by the way we live 15 miles from the store and did lots of driving wasting time. Hope we get our money back this is crazy!! 2 hour pickup is an absolute scam! More like wait two hours, come to the store and waste another two hours chasing your missing money, then be sent home with nothing solved and no merchandise that has been PAID FOR.

  • Mar 10, 2015

I bought an office chair from our local Staples Store. After using it for a few days I developed excruciating back pain. It took several days for me to realize that the chair was not a good fit for me and it was the cause of my back pain. It took several more days for my back to get better in order to return the chair. I called the store and they said that their return policy was for only 14 days. I checked my receipt and could not find that so I asked to speak to the manager. He repeated the same thing, but said he would help me out if I wanted to trade it and if I bought their Square-trade protection plan on the next chair. I agreed. As we were transporting the chair we lost one of the castors and could not find it. We ended up having to purchase a new castor from the manufacturer so we could return the chair. It took several more days to get the new castor. Finally, we got the chair back to the store.

The mgr. told me to go find another chair that I wanted and he would be happy to exchange it for us. So, I found one that cost twice as much but I was willing to pay the difference and purchase their protection plan also. However, the mgr. then told us that we could only get less than half of what we paid for the chair because it was now on "clearance sale" for that amount and that's all we could get. I told him I couldn't purchase another chair if I couldn't get what I paid for the returned chair. He said he could only give me a store credit then for less than 1/2 of what I paid for the chair. I decided to just take my chair back even if I had to donate it to a charity I didn't want to be ripped off!!

But wait! There's an even bigger ripp off at the end of my story. While the mgr., my husband, and I were discussing this problem, the store sold my chair that I was returning!! They sold it right there while it was in the buggy waiting on us to find a replacement chair and sold it without our knowledge or permission. I thought only used car dealers did that!! So, now the only option was to take a store credit. I feel ripped off!!

  • Jan 1, 2015

12/13/2014 I Paid Staples $1028 CASH deposit they required to purchase a new laptop. They promised delivery in 3 business days. The sales persons name was Mike. His manager was also involved in this transaction. I received an e-mail informing me that the order had been canceled on 12/22/2014 so I made a special trip to the store where I purchased the laptop on South Fla Ave in Lakeland, Florida and Mike assured me that the order had not been canceled and that it would in fact be delivered on the 12/26/2014 and he promised he would call me on that day. I received a phone call on 12/29/2014 from Mike informing me that the order had in fact been canceled and that I needed to come in and look at the available options. 12/30/2014 I went to the store to get back my CASH deposit and was informed that their corporate office would mail me a check within 2 weeks maybe, by their team supervisor, Brian Bush. At this time I was also told my another employee that they had personally told Mike several times that he should call me and inform me of the cancellation. This person was present when Mike promised the 12/26 delivery and that he would also call me on that day.

The team supervisor gave me a phone number to call for the staples office of the president and called and spoke to a person named Erica at extension 31515 in customer service at length. She asked for my number promised to call me back the following day. I repeated the number to her twice. I have yet to hear from her and I have left several messages.

I am a local business man and have dealt with all kinds of businesses in the last 32 years and I have got to say that these are the shadiest bunch I have dealt with in a long time.

They will have use of my money for a month or longer because they could not deliver a product THEY sold me. I didn't even go in there to buy a computer but they sure painted a pretty picture so I bought it. What a bill of goods huh? I need to purchase a computer but they have my money so I can't.

  • Dec 15, 2014

I purchased a desktop computer online through Staples.com on Monday, 12/1/2014 at 8:05PM. They advertised the computer on sale for $449.99 - their Cyber Monday special. Upon checkout, I was given the option to have the item delivered to me for free, or pickup the item at a local Staples store. I elected to pick up the computer at a store in my area (in Long Beach, 90804) which the website indicated was in stock at that store. I completed the online purchase and received an email confirmation that the item would be available to pickup within 2 hours of placing the order. The following day, I went to pick up the item and was told they didn't have it in stock, even though the website indicated they did.

I asked the store rep if she could order it, but she advised she couldn't order at the price I ordered it at - it would have to be at the regular price. I was not happy with this and she referred me to the toll free Staples customer service phone# 800-333-3330. I called customer service and spoke with Ron, who also advised he couldn't do anything except offer the computer at full price. This was not satisfactory, so I was then transferred to a supervisor. The supervisor, Vicky, provided no solutions to this problem. She advised me that the system was incorrect when I placed my order, and that the local store did not have the item in stock. She stated the system updated this information AFTER I placed my order. The supervisor even stated that I placed my order "late", which is inconsequential as I placed my order well within the time frame of their sale (which was to end 11;59PM on 12/1/14). The supervisor also offered to sell me the computer at full price. I finally sent an email to customer service, and their reply was, "...items which are part of this sale are while supplies last, and are not eligible for back order. Additionally, quantity limits may apply for some sale items listed."

First of all, none of this was stated when I placed my order. So this explanation is dreadfully insufficient. This item was obviously still in stock as I was offered this item several times at regular price. As of today, 12/15/14, Staples.com is still offering the computer at regular price, and there was no indication that supplies are limited. I ordered only one computer, so I could not have surpassed any "quantity limits".

It is apparent, that the website's erroneous information is what has caused this problem. Had the website indicated that the item was not in stock at the location I selected, I would have simply ordered the item to be delivered. Staples has refused to honor their sale price.

I filed a report thru the BBB website and requested that Staples honor the price I paid for the computer and ship the item to me at no cost (as it is also offered on their website). I placed the order on the day the the price was advertised, and their website, as admitted to by a supervisor at Staples, gave me WRONG information regarding it's availability at the local store. Staples has refused my request and offered a $100 gift certificate as "good faith" attempt to resolve my issue. Had I did anything wrong in this transaction, I may have considered this offer, but I did nothing but trust the information posted on Staples.com. Staples' "good faith" offer is unacceptable.

This matter will remain unresolved. I will never do business with Staples. Their treatment of this situation has been disasterous. I am writing this report simply to share my experience.

  • Nov 14, 2014

This store, every time I make the mistake of going in it, has gone far beyond "crossing the line". I ordered an office refrigerator, which I was told would take 3-4 days to get delivered to my office. I had no idea that they were ordering it from Ohio! I could have gone to another store & bought one the same day. After I didn't get the item in the time frame they told me I would, I found this out. It was 10 days before it showed up. UPS made 3 attempts to get it out of their warehouse just onto their truck after it arrived in L.A. When UPS finally did get it to my office, never once calling, they just dragged it in by the box straps w/o a dolly to protect it!! It had visible damage from being thrown around during shipping. I accepted it, unfortunately. I called Staples, again, & reported the incident & they were so unconcerned that I called the regional office to report it. Their only concern was getting my email address to send me more trash solicitions. I advised them to take me off of their list & never send me anything else. A few days later I received an unsolicited piece of trash mail from them! Total lack of customer service & concern for quality. UPS was also notified about their role in this disaster & they couldn't have cared less. Since then I avoid both stores. There is nothing they are concerned about except getting more money from customers! Use EXTREME caution when dealing with these people!

  • Nov 13, 2014

Went to staples to repair my laptop. they told me i had to pay for diagnestic 69.99 plus tax. i paid that and they told me it was the hard drive. i asked how much it would be and they quoted me 140.00. i said i could pay that and when i went to pick it up it was a lot more money. they did not inform me all that had to be done. i was totally miss informed. every other place did not charge for diagnostic and the job was a lot cheaper..by over100.00. that is the only reason why i did not return. after all the deductions it was still cheaper elsewhere.

  • Nov 13, 2014

This store, every time I make the mistake of going in it, has gone far beyond "crossing the line". I ordered an office refrigerator, which I was told would take 3-4 days to get delivered to my office. I had no idea that they were ordering it from Ohio! I could have gone to another store & bought one the same day. After I didn't get the item in the time frame they told me I would, I found this out. It was 10 days before it showed up. UPS made 3 attempts to get it out of their warehouse just onto their truck after it arrived in L.A. When UPS finally did get it to my office, never once calling, they just dragged it in by the box straps w/o a dolly to protect it!! It had visible damage from being thrown around during shipping. I accepted it, unfortunately. I called Staples, again, & reported the incident & they were so unconcerned that I called the regional office to report it. Their only concern was getting my email address to send me more trash solicitions. I advised them to take me off of their list & never send me anything else. A few days later I received an unsolicited piece of trash mail from them! Total lack of customer service & concern for quality. UPS was also notified about their role in this disaster & they couldn't have cared less. Since then I avoid both stores. There is nothing they are concerned about except getting more money from customers! Use EXTREME caution when dealing with these people!

  • Jul 18, 2014

On Thursday, June 12, I went to Rochester Staples to buy a laptop and found the one I wanted on sale. It was a Toshiba 5295. But they didn't have it in stock. After the associate called a few stores in the area, he found one too far away to reach before closing time. But he told me his store would be getting some in the delivery for the weekend. I said I would call to double check that it was in before making the trip back in, and I definately wanted that model at that price.

I called on Sunday afternoon, and a different associate told me they hadn't come in, that they were some form of a clearance item, and they would not be getting any more in. I called the Rochester store again on Monday. I was hoping to find a model in the area at the sale price. The supervisor of that department told me they would be getting them in, but they wouldn't be sold at the previous sale price. My sales price was $300 off; the new price woul be about $100 off.

I called the Office of the President on Tuesday, June 17. I explained my situation to the customer service representative. I had a verbal contract to buy this laptop over the weekend. I was never informed that if I didn't put a deposit on it that I wouldn't get it at the sales price. I was told there would be more coming in. The customer service rep told me that Staples would not honor the first sales price, and he would not help me with this matter. If I wantd to buy the computer, it would be at the new price.

I had a contract and now Staples will not honor it. The words of the sales associate are ignored and the "sales policy" is upheld.

I have been a loyal customer for over 20 years. I have relied on Staples for supplies I use in my home and classroom. No longer. Obviously, the customer is not important enough. I will never shop at Staples again. And, I will encourage my colleagues, friends, and family to shop a different office supply store. I no longer believe that the customer matters at Staples. BUYER BEWARE!

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